The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Zobacz więcej
Reakcja na opinię
Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
Reakcja na opinię
Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Dane kontaktowe
3,7
Średnia
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Delayed arrival
This is the second time my order has been delayed i always place my order weeks ahead of time so i can assure my self that my order will arrive on time.
But until now my order hasnt arrived to my recipient this is my tracking number for my order ( 6746-221098 )i want a update ASAP Thank you
1 lutego 2024
Odpowiedź od zflowers
Hi Richard,
Thank you for reaching out to us with your issue . Rest assured though that we have to raise and investigate this issue.
We will update you with a resolution as soon as possible. Thank you for your patience much appreciated.
Kind Regards
I was rung up on sat the morning the…
I was rung up on the morning the flowers were supposed to be delivered asking for a different flower as they didn't know if they had that flower, then I was rung again say that the arrangement would not be delivered till Monday this was the third call on Saturday morning. I was not happy or pleased with it and cancelled now I am waiting for my money to be reimbursed as the flowers were never delivered and I have been charged over $200.
NOT HAPPY
2 lutego 2024
Odpowiedź od zflowers
Hi Tracey,
Thank you for reaching out to us with your issue regarding with the delivery date... Rest assured though that we have to raise and investigate this issue.
We will update you with a resolution as soon as possible. Thank you for your patience much appreciated.
Kind Regards
Mum was so happy to get the flowers
Mum was so happy to get the flowers - beautiful! And the annual
Prompt is very helpful:)
29 stycznia 2024
Odpowiedź od zflowers
Hi Rachael,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
First rate service!
First rate service - zflowers phoned me to check on a substitute for roses which I happily agreed - and the result was stupendous!
25 stycznia 2024
Odpowiedź od zflowers
Dear Guy,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved our experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Kind Regards,
zFlowers Team
The flowers were great and they…
The flowers were great and they arrived. However, I was disappointed that they only arrived at around 5pm and not much sooner
9 stycznia 2024
Odpowiedź od zflowers
Dear Joseph,
Thank you so much for taking the time to share your feedback. We are delighted to hear that you liked the flowers. Your satisfaction is our top priority, and we truly appreciate your kind words.
However, we are disheartened to learn about your experience with the late arrival of the flowers. Please accept our sincere apologies for any inconvenience this may have caused. We take your feedback seriously, and we are committed to addressing and resolving the issues you've raised.
Upon reviewing your concerns, we have identified that our florist have a lot of orders that day, And we are implementing immediate steps to prevent such issues in the future. Your input is invaluable in helping us improve our services.
Thank you for bringing this to our attention, we appreciate your understanding and patience in this matter. If you decide to give us another chance in the future, we will do everything in our power to ensure a seamless and timely experience.
Sincerely,
zFlowers Team
Beautiful flowers
Beautiful flowers , arrived on time , my mother was very happy with them
7 stycznia 2024
Odpowiedź od zflowers
Hi Wendy,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Odpowiedź od zflowers
Hi Roger,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Prompt and friendly service
5 stycznia 2024
Odpowiedź od zflowers
Dear William,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved our experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Kind Regards,
zFlowers Team
Odpowiedź od zflowers
Thank you for your kind review! We're thrilled to hear that you found our delivery to be efficient and on time. Providing timely service is a top priority for us, and we're glad to know that our efforts are appreciated. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to serving you again in the future!
Odpowiedź od zflowers
Hi Scott,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Order was easy and lots of options to…
Order was easy and lots of options to choose from.
9 grudnia 2023
Odpowiedź od zflowers
Hi Michael,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Beautiful
Flowers I ordered were beautiful and delivered at the earliest available time.. great service, thank you
9 grudnia 2023
Odpowiedź od zflowers
Dear Dee,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved our experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Kind Regards,
zFlowers Team
Had to chamge delivery address a couple…
Had to chamge delivery address a couple of times and each time you were very helpful and understanding of the situation. Thank you.
8 grudnia 2023
Odpowiedź od zflowers
Hi Vicente,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
Zflowers Team
Good communication with sender and…
Good communication with sender and receiver, great quality of goods, trouble free service so far
8 grudnia 2023
Odpowiedź od zflowers
Hi Konstantinos,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zFlowers Team
You did what I asked efficiently and at…
You did what I asked efficiently and at a reasonable price.
24 listopada 2023
Odpowiedź od zflowers
Hi Mr Ayling,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Thieves!!!!
Thieves!!!!
Avoid at all costs!!
Negative star rating!
Cannot deliver flowers on the promised day, no response for days when contacted to find out where delivery is.
Blame passed into local florist, despite them taking money and refusing refund. Support will not respond to requests.
7 października 2023
Opinia niezależna
Odpowiedź od zflowers
Hi S P,
After conducting a thorough investigation, our florist has determined that there was an issue with the address provided, causing a delay in delivering your order. We understand the frustration this may have caused, and we apologize for any inconvenience you experienced.
Upon reevaluating the situation, we confirmed with the recipient that the flowers have indeed been successfully delivered. As a result, a full refund for your order is unfortunately not possible in this case.
zFlowers
My son ordered flowers on the 1 st…
My son ordered flowers on the 1 st November nothing has been delivered and when after numerous attempts to get in touch with them they say no refunds are possible but still no flowers!!! disgusting
1 listopada 2023
Opinia niezależna
Odpowiedź od zflowers
Hi David,
We are very sorry for what happened as this is beyond our control in regards to that the refund has been initiated and processed.
Thank you
Delivery
Delivering the flowers by the date that was promised and the price was excellent
31 października 2023
Odpowiedź od zflowers
Hi Dana,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Everything.
30 października 2023
Odpowiedź od zflowers
Hi Erik,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Odpowiedź od zflowers
Hi Nancy,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.