The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Zobacz więcej
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I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Zobacz więcej
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Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
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Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Dane kontaktowe
3,7
Średnia
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Third time I have purchased
I think third time I placed ordered and she said she loved them. Only thing I would suggest being in a different Country would be a email saying they was delivered. Very pleased with them.
13 stycznia 2025
Odpowiedź od zflowers
Dear Anthony,
Thank you for your 5-star review and your continued support - now with the number of times you have ordered from us, a VIP! We're delighted to hear that your recipient loved the flowers. We appreciate your suggestion regarding delivery notifications for international orders and will educate the partner florist on ticking the box in the system that confirms they have been delivered. :)
Sincerely,
Peter Hegarty- Owner
Did not get delivered when requested…
Did not get delivered when requested and pathetic excuses that the courier van broke down
13 stycznia 2025
Odpowiedź od zflowers
Dear Craig,
Thank you for sharing your feedback. I sincerely apologize that your order was delivered a day later than requested, particularly as a first-time customer with zFlowers.
Upon investigation with our partner florist—who has successfully fulfilled over 4,000 orders for us—they explained that an unforeseen issue, specifically a courier van breakdown, caused the delay. They assured us the order would arrive the following morning, and while these rare occurrences can happen, we understand how disappointing this must have been for you.
To make amends, I would like to offer free delivery on your next order. I will get the staff to send you a voucher code to use when placing your order.
Thank you for your understanding, and we hope to provide you with a better experience next time.
Warm regards,
Peter Hegarty
Owner, zFlowers
Great service
Nice flowers, instructions had been followed. When delivered, left in a good place out of the sun. Good service.
12 stycznia 2025
Odpowiedź od zflowers
Hi Amanda,
Thank you so much for your 5-star review! We're thrilled to hear that you were happy with your flowers and the delivery service. We always strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Thanks again for choosing zflowers.com!
Peter Hegarty - Owner
Great value for lovely flowers
My friend said her flowers were lovely, smelt great and have lasted well.
11 stycznia 2025
Odpowiedź od zflowers
Hi Lucy,
Thank you so much for your kind review! We're thrilled to hear that your friend enjoyed the flowers and that they lasted well. We always strive to provide the best quality flowers and service, so it's great to know we hit the mark.
Thanks again for your feedback!
Peter
Failed delivery confirmed
Failed delivery confirmed. Agreed a refund is due. Many chased occasions. Many apologetic responses. All dotcom nonsense...No refund has come! Parasitic organisation trading off the virtues of local florists, adding no customer value to the supply chain and ripping off consumers when things fall outside 'happy path'. DO NOT USE UNLESS YOU FANCY A GAMBLE!
7 listopada 2024
Opinia niezależna
Odpowiedź od zflowers
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you've had.
You’re absolutely right to be frustrated—not only was the delivery unsuccessful, but the delay in processing your refund was unacceptable. While I can confirm that a full refund was issued on January 14th, we completely acknowledge that it took far too long to get to that point. That’s not the level of service we aim to provide.
We’re currently reviewing the breakdown in our process to understand exactly what went wrong and to ensure this doesn’t happen again. Your feedback is a wake-up call, and we appreciate you holding us accountable.
Again, I sincerely apologize for the inconvenience caused. If there’s anything else I can do to make things right, please don’t hesitate to reach out.
Ryan R
Country Manager
zFlowers
no body delivered the flowers in time-…
no body delivered the flowers in time- after reminding many times- they delivered after 3 hrs
5 stycznia 2025
Odpowiedź od zflowers
Thank you for your feedback, and I sincerely apologize for the delay in delivering your flowers.
We understand how important timing is, especially for meaningful occasions, and we’re truly sorry we fell short by delivering three hours late despite your reminders. This is not the standard we strive for.
Please know that we’re actively reviewing what went wrong in this instance so we can prevent similar delays in the future. Your experience matters to us, and we genuinely appreciate you bringing it to our attention.
If there’s anything we can do to make up for the inconvenience, please don’t hesitate to reach out.
Ryan R
Country Manager
zFlowers
Absolutely Stunning Flowers and Exceptional Service
I recently ordered a beautiful bouquet from zFlowers for my wife, and I couldn’t be more impressed! The flowers were absolutely stunning—fresh, vibrant, and arranged perfectly. The delivery was right on time, and the presentation exceeded my expectations. My wife was overjoyed, and it made her day so special. The entire ordering process was smooth and hassle-free, with excellent communication from start to finish. I highly recommend zFlowers for anyone looking to make a lasting impression with gorgeous, high-quality floral arrangements. I’ll definitely be ordering again!
2 stycznia 2025
Odpowiedź od zflowers
Dear Ryan,
Thank you for your wonderful feedback! We’re thrilled to hear that the bouquet made such a special impression and that you were pleased with the service. It’s great to know everything went smoothly from start to finish.
We truly appreciate your recommendation and look forward to serving you again soon!
-Ace
perfect customer service ❤️❤️❤️
3 stycznia 2025
Odpowiedź od zflowers
Thank you so much! We're thrilled to hear that you had a great experience. Your feedback means a lot to us!
-Ace
Odpowiedź od zflowers
Hi Sandy,
We truly apologize for the inconvenience caused by the delay in your order. Please know that we are actively investigating why it was not delivered as expected.
We kindly ask at least 24-48 hours to fully look into this and resolve the issue. We will keep you updated as soon as we have more information.
Regards,
Patricia
Lack of Communication about delivery change
I ordered the flowers to be delivered on a Sunday for me to be able to take to my GP the next day. This was an option on the delivery system and not blocked out, so I assumed it was not going to be a problem. However, never assume... I contacted customer service three times and each time I was told they were scheduled for delivery on the Sunday and that they were with the courier. They did not arrive, so I contacted customer service the next day to find out what had happened, to be informed that they had changed the delivery date, without informing me, to the next day and assured me they would be delivered. They did not arrive until after 5pm the next day, by which time my GP had finished work and so did not receive the flowers as intended. I have not had this problem before, so I was super disappointed.
29 grudnia 2024
Odpowiedź od zflowers
We completely understand your frustration, especially with the delivery not going as planned. Given that you’ve placed multiple orders with us, we can see why this experience was disappointing. We’ve faced some challenges with orders over the holiday period, but that doesn’t excuse the lack of communication or the delays. We’ll look into what happened with your order and ensure better communication moving forward. Thank you for your patience, and we’re sorry for the inconvenience.
-Ace
late delivery arrival
late delivery arrival, support doesnt even reply , when u needed them to,
25 grudnia 2024
Odpowiedź od zflowers
Hi John, sorry that the many responses made to your enquiry has been unsatisfactory. Holidays are always a challenge with suppliers and staff. As explained in our correspondence to you, that there was a mix up on the order and was delivered the morning of the next day (new year eve). I am sure the recipient was more than happy with your gift. I understand this is the 2nd time you have orders in the past 2 months. Thank you. I will ask the staff to send you a discount code for your next purchase. Regards Peter Hegarty - Owner ZFLOWERS.
you guys failed to deliver flowers on…
you guys failed to deliver flowers on my mothers birthday/retirement and every time i’ve enquired somebody says “we’ll get back
to you” and never do
i just want my money back after 2 months of chasing and getting nowhere with you guys
28 października 2024
Opinia niezależna
Odpowiedź od zflowers
Hi Adam
We spoke early this morning and I thank you for being easy with me.
We arrive at a resolution which you had agreed upon and I have already action on it even bringing the owner about your complaint.
We are still looking forward for your continued support.
Thanks
Eubert
the order was not delivered despite…
the order was not delivered despite being made a week prior to delivery date. when I contacted the chat for information I was asked about substitution but got no further updates despite trying to use the chat multiple times. I was contacted by the supplier who advised the order was only placed late afternoon on the same day as delivery date.
3 grudnia 2024
Odpowiedź od zflowers
"We’re truly sorry to hear about your experience and for the inconvenience caused. This is not the level of service we aim to provide. We’re investigating what went wrong to ensure this doesn’t happen again. Your feedback is incredibly important, and we appreciate your patience as we work to resolve this. Please feel free to reach out directly so we can make this right for you."
Thanks
Not value for $134.43 spent
Only a small sheath of native flowers was delivered,
Not a boxed arrangement of wildflowers, Boxed so self-watering for hospital convenience.
Very disappointed .
26 listopada 2024
Odpowiedź od zflowers
Hi Jan
We saw you email and we responded about investigating the matter so that we can arrive on a resolution.
Here is our phone number +61 8 6118 7630 and if you'd like also you can always use the chat in our website zflowers.com..
We were asking for a picture of what was sent to your friend in the hospotal so that we can raise the concern as well to our partners.
Thank you
Eubert
I was sceptical this was real and I…
I was sceptical this was real and I kept harassing the web chat but they came through for me and delivered my sister's flowers in another country. The photo of the flowers were beautiful will definitely use them again.
26 listopada 2024
Odpowiedź od zflowers
We're so glad to hear everything worked out and that your sister loved the flowers! Thanks for sharing your experience—it's great to know they came through for you!
Best Regards,
Ace
Ordering online was easy
Ordering online was easy. Flowers arrived on the date ordered and , though expensive, gave joy to the hospital patient who received them.
27 listopada 2024
Odpowiedź od zflowers
We're glad to hear the flowers brought joy to the patient! It's great that the ordering process was smooth and the delivery was on time
Best Regards,
Ace
Messy order but great outcome…
There was a mess with the order initially as I did not receive the email confirmation. The very nice person on chat assured me my order had been received and the next day i emailed customer service to clarify. Thrilled my mum received her flowers for her birthday
26 listopada 2024
Odpowiedź od zflowers
Thank you for your feedback, and we sincerely apologize for the initial confusion with your order. We're glad to hear our team was able to assist you, and we're thrilled that your mum received her flowers for her birthday!
Best regards,
Patricia
Odpowiedź od zflowers
Thank you for your feedback. We're thrilled to know that we met your expectations.
Regards,
Patricia
Odpowiedź od zflowers
Thank you for your kind words! We're so glad you loved the flowers delivered to your daughter.
Best regards,
Patricia
Odpowiedź od zflowers
We are NOT a scam. We have been in this business for 16 years. Served 1,000,000 customers
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