The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Zobacz więcej
Reakcja na opinię
Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
Reakcja na opinię
Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Dane kontaktowe
3,7
Średnia
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od zflowers
Hi Jason
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
service was good
1 maja 2023
Odpowiedź od zflowers
Hi Sharlene,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Completely disregarded the arrangement ordered and sent a past it's prime arrangement that'll be dead in 2 days for $150
Paid almost $150 for a flower arrangement of white and purple flowers including iris what was delivered was totally pink with almost none of the flowers I ordered in the arrangement. I ordered a particular color as the recipient does not like pink. It was supposed to be in a ceramic pot and it was in cheap cardboard and the main flowers not only were pink but were at the end of their bloom and about to die. Tried talking to them on chat and got no where. So angry the florist just sent out and old arrangement they already had made up in there shop not a $150 arrangement. The card was ugly and cheap to. Would not use at again and plan to leave this review in as many portals as possible.
8 maja 2023
Opinia niezależna
Odpowiedź od zflowers
Dear Stacey,
We have a picture of what you received and agree that the product delivered was not what you ordered, especially the vase. We will contact the local florist who was given the precise requirements and has let both of us down. We will be demanding a re-delivery of the specification that was agreed.
Late delivery, incomplete order, no customer service
Late delivery, incomplete order, no customer service (email or call) will never order again.
27 kwietnia 2023
Odpowiedź od zflowers
We are sorry for the bad experience, we will contact our local florist about what happened and we will get back to you.
The flowers were lovely BUT the delivery - AHH
The flowers were lovely - however despite my very precise address and person details- not delivered ti teh right place - and may not have got delivered at all that day if I had not called to see why they had not been received. The lady that delivered the flowers was very polite and sweet- but with such a limited u8ndertasnding of english I feel this contributed to the lack of delivery. Such a pity.
26 kwietnia 2023
Odpowiedź od zflowers
Dear Darryl,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with our services. We are so sorry that your experience with us fell short of expectations.
All the best,
ZFlowers Team
Shipping costs are not fun.
The flowers were lovely, but the shipping and handling costs were crazy. Chose a 30 dollar bouquet, ended up paying 50 once all was said and done.
24 kwietnia 2023
Odpowiedź od zflowers
Hi Luke,
Thank you for taking your time to share your feedback.
Our standard delivery is $19.95 (AUD) but that varies from place to place to add considering the area of the recipeint it is not urbanized. Hence ,delivery fee is premium.
Thank you.
You send too many reminders even after…
You send too many reminders even after I have placed an order - it’s annoying
23 kwietnia 2023
Odpowiedź od zflowers
Hi Pat,
We are so sorry to hear that, and your feedback really means a lot us in order to improve our services. Thank you for letting us know and look forward to serving you again soon. Regards zFlowers Customer Service.
Odpowiedź od zflowers
Hi Scott
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
These guys are sooo good
These guys are sooo good. Always on time, always follow delivery instructions and always a quality product. Couldn't recommend them more!!
4 kwietnia 2023
Odpowiedź od zflowers
Hi Conrad,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Flowers were not delivered and no one…
Flowers were not delivered and no one has gotten back to me 😡
31 marca 2023
Odpowiedź od zflowers
Hi Vanita
We have contacted the local florist and they have advised they missed the delivery and will be delivering it immediately. zFlowers apologises for this and having discussed the matter with you, we will be adding additional flowers to your order for the inconvenience, which I am sure your recipient will love. Thank you for letting us know and look forward to serving you again soon. Regards zFlowers Customer Service.
You delivered
27 marca 2023
Odpowiedź od zflowers
Hi Athanasios,
We’re really grateful and appreciate you taking the time to share your rating with us. We hope to serve you again soon.
Thank you so much.
Very speedy delivery and the recipient…
Very speedy delivery and the recipient was delighted with the arrangement!
25 marca 2023
Odpowiedź od zflowers
Hi Fiona,
We’re really grateful and appreciate you taking the time to share your rating with us.We hope to serve you again soon.
Thank you so much.
Odpowiedź od zflowers
We are sorry for the bad experience, we will contact our local florist about what happened and we will get back to you.
Odpowiedź od zflowers
Hi Brian,
We’re really grateful and appreciate you taking the time to share your rating with us.We hope to serve you again soon.
Thank you so much.
Delivery was delivered a few days late…
Delivery was delivered a few days late but the note was handwritten
27 lutego 2023
Odpowiedź od zflowers
Hi Thomas,
Thank you for your honest feedback .zflowers aim is to make sure that our customer will be satisfied to our services. hence,we made sure that the flowers are in good quality, fresh and delivered , your feedback is important to us to improve our services.
Thank you.
Poor communication never recieved…
Poor communication never recieved confirmation of flower delivery never know that they arrived
28 lutego 2023
Odpowiedź od zflowers
Hi Mark,
We are sorry if we haven't meet your expectation in our services, please allow us to fix it and to confirm your order with our local florist.
Thank you
Great Flowers & Delivery!
I have ordered from zflowers multiple times over the past year. Every order has arrived quickly and with a great looking, fresh bouquet that lasts a long time. Highly recommended!
2 marca 2023
Odpowiedź od zflowers
Dear Jeff,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for yor feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Timely delivery and selection of flowers
1 marca 2023
Odpowiedź od zflowers
Hi Jeff,
Thank you for your feedback. We are glad that the flowers were appreciated. We look forward to assisting you again in the future.
All the best.
zflowers Team
Odpowiedź od zflowers
Dear Mandy,
We’re happy that you and your recipient appreciate what we do best.
Thank you for choosing zFlowers we’re so thankful for outstanding customers like you.
We are hoping to serve you again soon.
All the best,
Zflowers Team
Delivered 3 days earlier than the date…
Delivered 3 days earlier than the date I requested.
28 lutego 2023
Odpowiedź od zflowers
Dear Arthur,
Thank you for calling our attention on this issue.
It should not be the case, We at zflowers are very conscious and sensitive to the needs of our customer and especially the delivery date. Let me make this up to you. I will organize another delivery to your recipient tomorrow as a sign of our apologies for this sad experience.
Thank you so much for your understanding and patience.
Kind regards,
zFlowers Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.