Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Very disappointing, broke my heart and wasted my investment and my belief in them........Hope they rebound back to redeem themselves. 😌

Oceniono na 5 z 5

Used my Zero card recently for first time abroad while cruising many countries, to avoid fees and commissions. Found the Zero card much more convenient to use than other Travel cards which I have had... Zobacz więcej

Oceniono na 5 z 5

Really impressed with how quick and easy the sign up process was. I’ve never thought much about how everyday banking could help the planet, but Zero has made that possible. It feels good knowin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Really good app, love the feature where I can use it like an actual card and get the card details from the app, because let’s face it who takes their wallet everywhere with them these days?! So having... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Instytucja finansowa

Napisane przez firmę

Zero is the free sustainable money app, personal account and debit card for the climate conscious.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

51 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 37% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Blocked payment INTO my account

My husband transferred £500 to my Zero account. The transfer was blocked.

Here is a copy of what they emailed me:

“ We notice your first payment to fund your zero account is from someone other than yourself.  This transfer has been temporarily blocked by our fraud rules. 

Please reply to this email within 2 working days explaining the nature of your relationship with the person who sent the money to your account and provide some evidence of the source of the funds.  This could be a bank statement in the name of the person sending the money to you (you can block out any transactions you don’t want us to see).  Alternatively, if you don’t want to send a bank statement you can ask the person to call us to confirm their intention to send you the funds.  You can call us on 02922 712242 between 9.00 and 5.30 Monday’s to Fridays, excepting bank holidays.

Once we receive this and are able to confirm the person genuinely intended to send you money, we can release it into your account.  If we do not hear from you within 2 working days we will return the funds to the person who sent them to you.”

I told them to cancel the transfer and give my husband his money back!! They agreed to do that…

7 days later, no sign of his money…

Total rubbish. I will close my account.

7 marca 2026
Opinia niezależna
Oceniono na 3 z 5

great personal account transfer times too long

The personal account and vurtual card are a fabulous idea as is the planet saver but ..... the wait of at least a working day to withdraw money from your savings is a massuve flaw and needs fixing in this technical age this should not take so long and leave people without funds.

16 stycznia 2026
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Hi Tracy, thanks so much for your brilliant feedback on the card and savings account. Sorry to hear you've found the withdrawal times challenging. As we are still a relatively new payment service provider, we are committed to having strong anti-fraud controls in place. But please do contact Customer Services and they can talk through the specifics with you.

Oceniono na 5 z 5

Planet Safe Saver account is great

Joined Zero to open a Planet Safe Saver Account. Love the app and I’m eager to see what else is on offer in the future.

Great to see a financial institution doing all it can to help save the planet!

2 stycznia 2026
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Thank you for sharing your experience Adam! We're delighted to hear you're loving the Planet Safe Saver and our sustainable money app.

Oceniono na 1 z 5

Very bad company and dodgy service

Very bad company and dodgy service
Just collect the money that’s it
I’m not gonna trust them anymore. I’m stuck my policy with them me and the family all the family.

23 grudnia 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

We welcome genuine customer feedback; however, as we don't provide 'policy-based' products, and the reviewer neglected to provide further information when asked, we’re currently unable to identify an experience that matches this review. We’ll be happy to update our response once this review has been assessed further. Thank you.

Oceniono na 1 z 5

Zero thinks money flies in uk

Zero thinks money flies in uk. So people pay money to your account as charity or donation. You just kept open your account and receive money from random person. You don't need to work. Just verify who is the person and money is yours. Wow wow wow.

5 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great bank easy to sent up an account…

Great bank easy to sent up an account and get a virtual card

1 października 2025
Logo Zero

Odpowiedź od Zero

Thank you for sharing your experience and we're delighted to hear how smooth and straightforward you found the account setup process, and that you're already benefiting from your virtual card.

Oceniono na 5 z 5

Great app

Great app, very simple to use. I've had no issues over the past few months that I've had it.

29 października 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Thanks so much for your feedback, Nia! We're really happy to hear that you've found the app easy to use and that everything’s been running smoothly for you over the past few months.

Oceniono na 5 z 5

App is really easy to use

29 października 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Thanks for the great feedback and 5 star review, Dsj! We're really glad to hear that you find the app easy to use.

Oceniono na 5 z 5

Tracking your greenscore while spending is a real eye opener.

Found Zero Recently through a friend. Finding it really interesting to follow my greenscore while spending and see how I can improve my carbon footprint where I spend.

29 października 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Thanks so much for sharing your experience, Daniel. It’s great to hear that tracking your greenscore has helped you look at spending through a new lens. If you ever have feedback or ideas on how we can make the experience even more impactful, feel free to reach out to us via https://zero.co.uk/contact-us

Oceniono na 5 z 5

Monzo Alternative

Use Monzo for my day to day but wanted to see what my green score looked like. Few things I’d want to see added before I switch completely but it’s a cool little app.

22 października 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Thanks for giving Zero a try, Thomas. Great to hear you’re enjoying the app and finding the greenscore useful alongside your day-to-day banking.

Oceniono na 5 z 5

A win win for something I have always taken for granted

Really impressed with how quick and easy the sign up process was.

I’ve never thought much about how everyday banking could help the planet, but Zero has made that possible.

It feels good knowing that something as simple as using my card can make a difference. A win win for me! and my young daughter who is learning about being more eco friendly in school currently was impressed with my decision!

15 października 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Thanks Aaron,

Great to hear you're enjoying the Zero app and supporting our mission. If you or your daughter have any ideas on how we could improve, feel free to reach out to us via https://zero.co.uk/contact-us

Oceniono na 1 z 5

Impossible to open account!

Proved impossible to open account as there is a bug in their email response system. All links had expired as soon as received!

12 października 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Hey Colin,

Sorry to hear you’ve had a frustrating experience with us. We think there might be a simple solution, which involves signing in again to receive a fresh link. If you reach out to our customer service team via the link below, we’ll be happy to guide you through it:

https://zero.co.uk/contact-us

Oceniono na 5 z 5

Best money app around!!!

Been using this app for over a month now and its a game changer in the industry! Extremely easy to set up and use with new features being added all the time with the added benefit of doing your bit for the planet. The card is great and the app is amazing.. I will be getting my kids also set up when they are old enough

2 września 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Hey David,

The team really appreciates the positive feedback as we're very passionate about what we're building at Zero.

Oceniono na 5 z 5

Fantastic concept and a wonderful…

Fantastic concept and a wonderful company doing good in the world.

1 sierpnia 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Hey Freddie,

Great to hear you've joined the Zero community. We're always looking to improve, so feel free to share any thoughts on how we could improve via https://zero.co.uk/contact-us

Oceniono na 5 z 5

Zero

Zero bank provides exceptional customer service, with knowledgeable and friendly staff who are always willing to assist with any banking needs. The mobile app is user-friendly and makes managing finances easy. They offer competitive rates and a wide range of products that suit my personal and business needs.

9 sierpnia 2025
Logo Zero

Odpowiedź od Zero

Hi Kenso, really appreciate the good feedback. We're working hard on more features, which we hope you'll like just as much.

Oceniono na 4 z 5

I did not receive my physical card and…

I did not receive my physical card and I retreated 39 pounds without buying something or something else

30 lipca 2025
Logo Zero

Odpowiedź od Zero

Hi Costel,

Thanks for leaving a review and using Zero, it's great to have your support.

Please feel free to reach out to us via https://zero.co.uk/contact-us regarding the physical card and any issue regarding payments, our team will be more than happy to help.

Oceniono na 5 z 5

My new go-to card

Recently started using Zero and it's become my go-to card. Easy to use on holiday, with no fees. Apple Pay is a game changer, never carry cards around with me any more!

23 czerwca 2025
Opinia niezależna
Logo Zero

Odpowiedź od Zero

Hey Bethan,

Great to hear you've joined Zero. If you've got any thoughts on how we could improve, just let us know via https://zero.co.uk/contact-us

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej