We booked a taxi service recently for our son's wedding. We used Zedcarz for the first time and were a little apprehensive. However, the service received was efficient, prompt and courteous. We also h... Zobacz więcej
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Great communication. Timely. Competitive. First class. I obtained a quote online to travel from my son's home in Weybridge to Heathrow T2. Wuick and helpful response. After booking the redponse was... Zobacz więcej
It used to be a reliable taxi service. It has failed me twice now on airport collection. I had to wait half an hour for the car to arrive and the driver insisted for cash payment on arrival which was... Zobacz więcej
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Impressed by the service offered from update tracking info so easy to get ready to the drive . Emil our driver very kind and helpful and got us right outside hospital dept . Many thanks Wanted to add... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Zedcarz is a trusted and well-established provider of private hire, executive, and courier services, with over 60 years of expertise in ground transportation. Operating 24/7, we cater to a diverse range of clients, including major corporations, individuals, and families, ensuring a tailored and attentive service for every need. Our unwavering commitment to excellence drives us to deliver the highest standards of customer service and safety at all times.
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Zjednoczone Królestwo
- zedcarz.co.uk
4,6
Doskonała
61 recenzji
Odpowiada na 66% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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A great company! Helpful, prompt and efficient!
We booked a taxi service recently for our son's wedding. We used Zedcarz for the first time and were a little apprehensive. However, the service received was efficient, prompt and courteous. We also had to book a last minute addition to the service which was efficiently dealt with. Will be using Zedcarz from now on and will recommend them to others!
2 maja 2026
Opinia niezależna
Excellent servicr
I was travelling on Thursday, April 9th. Trains weren’t running from Kingston Station in the afternoon, so I rang Zed Carz as we have used them before, they promptly sent a driver to collect me and made it on time to the airport.
The car was very clean as they always are and the price was fair. Thank you.
9 kwietnia 2026
Opinia niezależna
Reliable car service
Good car service, reliable pick up and airport collection and the app is bonus when abroad. However the 10% discount code which should have worked for 5 trips only worked once and then I had to pay full price. I’ve also been a loyal client for many years and still get no small discounts, so that’s disappointing. Especially when paying £67 to Gatwick!
28 marca 2026
Opinia niezależna
Most drivers are kind and professional
Most drivers are kind and professional. When I did have a problem they dealt with it excellently and to my satisfaction
10 lutego 2026
Opinia niezależna
Great communication
Great communication. Timely. Competitive. First class. I obtained a quote online to travel from my son's home in Weybridge to Heathrow T2. Wuick and helpful response. After booking the redponse was again speedy and comprehensive. On the day our driver was a few minutes early but messsged to confirm his whereabouts and happy to wait. Seamless journey. Beautifully clean car. Careful driving. Charming driver, (just a shame he supports Man Utd! )
Very pleased with every aspect of the service. Thoroughly recommended.
21 stycznia 2026
Opinia niezależna
Excellent service again
Excellent service again. Punctual and lovely helpful drivers taking us to airport and return journey.
4 listopada 2025
Opinia niezależna
On time clean car nice driver
27 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Andrew,
Thanks so much for your 5⭐️ review! We are glad you enjoyed the ride and everything was on point 🚖✨.
We hope to serve you again soon!
Best regards,
The Zedcarz Team
Odpowiedź od Zedcarz
Hi United,
Thank you for your 5⭐️ review! We are glad you enjoyed the ride and found the car lovely 🚖😊. We really appreciate your kind words and hope to see you again soon!
Best regards,
The Zedcarz Team
Very comfortable ride with friendly driver
Very comfortable and clean luxurious car (BMW 740 AMG). Driver very polite and extremely friendly. Great relaxing experience before a busy day of international travel.
27 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Tom,
Thank you for your fantastic 5⭐️ review! We are thrilled to hear you had a comfortable and relaxing ride. 🚖✨. Your kind words about the driver being polite and friendly will be passed along 🙌😊.
Safe travels on your international trip, and we look forward to seeing you again!
Best regards,
The Zedcarz Team
An excellent ride to Heathrow Airport
THE DRIVER WAS PONCTUAL, HELPFUL, TOOK A GOOD ROUTE TO THE AIRPORT. HIS CAR WAS EXTREMELY COMFORTABLE, SPOTLESSLY CLEAN. HE IS ALSO A VERY GOOD DRIVER AND CALM. WE FELT VERY SAFE.
25 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Francoise,
Thank you for the wonderful 5⭐️ feedback! We are delighted to hear your ride to Heathrow was smooth, comfortable and safe 🚖✨. Your driver will be pleased to know his punctuality and calm driving made a positive impression.
We really appreciate you choosing Zedcarz and hope to see you again soon 😊
Best regards,
The Zedcarz Team
Superb
Superb. Driver navigated heavy traffic in Kingston with ease.
26 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Oliver,
Thank you for the 5⭐️ review! We are really glad to hear your driver navigated the Kingston traffic with ease 🚖💨.
We appreciate you choosing Zedcarz and look forward to driving you again soon 😊
Best regards,
The Zedcarz Team
Driver on time friendly and helpful
Driver on time friendly and helpful
25 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Claude,
Thank you so much for your 5-star review! ⭐️⭐️⭐️⭐️⭐️ We are delighted to hear your driver was on time, friendly and helpful — that’s exactly the experience we aim to deliver. 😊🚗
We really appreciate you taking the time to share your feedback and hope to serve you again soon!
Kind regards,
Zedcarz Team
Top Class
On time pick up , courteous driver , clean car , reasonably priced , ticks all the boxes ! 👍🏼
24 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Vivek,
Many thanks for your wonderful 5-star review! It is great to hear your ride was timely, the driver courteous, the car clean, and the overall experience excellent 🚗💨
Your continued trust in Zedcarz is much appreciated, and we look forward to your next journey! 🙏😄
Best regards,
The Zedcarz Team
Overcharged again!
After issues previously, recently decided to give Zedcars another go but never again. Flight was due to land at 17.25 so agreed when booking to allow 30mins after landing. Plane was early and we hoped the driver would come early but didn’t receive anything to say the driver was coming or arrived. Went to M&S like told to and no driver that we could see so bought a few things (receipt states it’s 17.35 but this time) then checked again and still couldn’t find anyone waiting for us so went and sat down. At this point I selected the update button in the WhatsApp message but nothing came through so decided to call just in case the driver was waiting to come and park for the 17.55 pick up we’d received the confirmation for. The booking office advised he had arrived so went back to M&S and found him. This was only about 5 mins after we’d been in the shop. Asked driver if he’d been waiting long and he said he’d arrived in the car park at 17.25 so had now been 15mins. When I go to pay after being dropped off, we were charged an extra fee for the driver waiting longer than 30mins. I showed the driver our confirmation for pick up and that we hadn’t received anything else to say he had arrived or was coming early and even he had said he had only arrived 15 mins before but he wouldn’t do anything about it and said we had to call the office. I did that and was told we’d been charged for an extra 11min wait which I contested as per the above. It’s not a lot of money but more the principle of yet again being charged incorrectly by a driver and them taking no responsibility. The last time we were overcharged the office said we’d get the extra charge discounted from our next journey but after trying to redeem it twice, they conveniently had no record of it so not holding my breathe they will do the right thing this time either. We should have not bothered going back, we won’t be making that mistake again!
In regards to the reply by Zedcars, we haven’t been offered a refund. I received an email in regards to the complaint stating the timings they were working to to justify the extra charge and they stated that contact wasn’t made to advise the driver had arrived as sometimes people have network issues. I have supplied evidence to support the timings provided are wrong and that the driver was not there when they said he was as well as other information proving we were at M&S when the driver should have been there and that the time they state we met the driver is incorrect. I also confirmed I had no network issues by providing screen prints of the request for updates I made plus the call I made to them. There has been no reply to my email from Zedcars
23 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Sharyn,
We are truly very sorry for the experience you have had and completely understand how upsetting and frustrating this must have been. Please accept our sincere apologies.
As this matter involves a refund, it needed to be handled by our Accounts Department, which operates Monday to Friday. Your complaint was logged as soon as you raised it on Saturday, and you were advised that the team would follow up on Monday. My colleague did call yesterday, and you advised him that you would call back — we completely understand if you weren’t able to do so at the time.
Please be assured that we value all our customers and complete hundreds of airport transfers every week. Overcharging is never intentional — if it were, we would not have earned the trust and loyalty of so many over the years. Occasionally, technical issues or miscommunications can happen, and when they do, we always investigate thoroughly and fairly.
We genuinely care about our customers, and we would be very grateful for the opportunity to speak with you directly to clarify and resolve this matter. You are always welcome to call us on 020 8330 3300, and we will also be responding to your latest email this morning.
Thank you again for bringing this to our attention, and please accept our sincere apologies once more.
Kind regards,
The Zedcarz Team
Unreliable and rude…
Had a really negative experience yesterday with this company. Was quoted ten mins arrival time to take myself and two very young children to a birthday party. The car finally arrived 30 mins later. I called to check on the drivers arrival and was told he was 2 mins away so took my kids outside in the pouring rain to end up waiting another 15mins. When the driver pulled up he was eating from a take out bag. I asked him why he was so late and he just said maybe they’d changed the driver. Which is unlikely given they were tracking his car. He didn’t apologise or offer to help us into the car with our multiple bags, toddler in my arms and other child needing a car seat fitting. The driver was unpleasant throughout the trip. We arrived 45 mins after the event starting, missing the entirety of the activity we had gone for. Such a shame as I prefer to support local firms as opposed to Uber but unfortunately I cant recommend using this company.
22 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Anon,
We are truly sorry for the experience you and your children went through. This is far below the standard we work hard to deliver, and we completely understand how disappointing and stressful this must have been.
We have tried to locate your booking but couldn’t find anything under your profile name. Please reach out to us at bookings@zedcarz.co.uk
or 020 8330 3300, and we will look into this urgently and address it with the driver involved.
Thank you for taking the time to let us know, and again, our sincere apologies for the inconvenience caused. We genuinely want to make this right and hope to hear from you.
Kind regards,
Zedcarz Team
Excellent service and great price
Excellent service and great price
21 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Suzy,
Thank you so much for your fantastic 5-star feedback! We are delighted to hear you received an excellent service at a great price 🚗✨
We truly appreciate your support and look forward to serving you again! 🙏😊
Best regards,
The Zedcarz Team
Friendliness of driver and being on time
Turning up within a short timescale and friendliness of driver and respect for passenger.
20 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Christine,
Thank you so much for your fantastic 5-star feedback! We are delighted to hear your driver was friendly, punctual, and respectful throughout your journey 🚗✨
Your support means a lot to us, and we look forward to serving you again soon! 🙏😊
Best regards,
The Zedcarz Team
Fantastic customer service
Fantastic customer service, Fantastic drivers, fantastic journey, fantastic everything..
19 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi June,
Many thanks for your 5-star feedback! ⭐️⭐️⭐️⭐️⭐️ We are pleased your driver provided a friendly, professional service and arrived right on time 🚗✨
We really appreciate your trust in Zedcarz and look forward to your next journey with us! 🙏😊
Best regards,
The Zedcarz Team
Efficient and friendly
Efficient and friendly. Dropped me off at a convenient spot..
17 listopada 2025
Opinia niezależna
Odpowiedź od Zedcarz
Hi Karen,
Thank you so much for your wonderful 5-star feedback! We are delighted to hear your ride was efficient and friendly, and that you were dropped off at a convenient spot 🚗✨
We truly appreciate your support and look forward to driving you again! 🙏😊
Best regards,
The Zedcarz Team
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