Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I recently ordered the Asahi Wilkinson Dry Ginger Ale 500ml and honestly had a really good experience. The website was simple to use, the prices were reasonable, and my order arrived pretty fast. Ever... Zobacz więcej

Oceniono na 1 z 5

They take orders and never ship. They also lie when you contact them. It took me 2 weeks to get money back and only after I threaten them to raise a claim with PayPal. Definitely a no-go.

Oceniono na 5 z 5

It's got a really wide range of items. The buy more save more model is something I very rarely see; it's a really nice feature but seems to be implemented mostly for the household items that you'd buy... Zobacz więcej

Oceniono na 1 z 5

I canceled the order because it was taking too long to fill. I was sent an email by them telling me it was in process but had not been filled yet they insisted on charging me a cancellation fee and s... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z kosmetykami
  2. Sklep spożywczy

Napisane przez firmę

YOYOJAPAN Store is a leading company based in Japan that specializes in exporting premium Japanese products sold in Japan with headquartered in Japan. Based in Saitama, Japan, we serve tens of thousands of happy customers worldwide: we help them get their limited editions safely, reliably, and at a good price. YOYOJAPAN Store is your premier destination for authentic Japanese products, specializing in a wide range of items, including Japanese cosmetics, food, and groceries. Our goal is to bring the finest products from Japan to customers around the world, providing an exceptional shopping experience with high-quality, genuine items. We are passionate about Japanese culture and products, and we take great care in curating our selection. Our offerings include top-quality Japanese cosmetics known for their innovation and effectiveness, a diverse range of delicious Japanese food items, and a variety of essential groceries. Whether you're looking for traditional flavors or modern favorites, we have something to satisfy every taste and need. At YOYOJAPAN Store, customer satisfaction is our top priority. We are dedicated to providing excellent service, from the convenience of our online shopping experience to the timely delivery of your order. Our team is always available to assist with any inquiries or concerns, ensuring that your experience with us is smooth and enjoyable. YOYOJAPAN Store, where we bring the best of Japan's cosmetics, food, and groceries closer to you.


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

82 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 16% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I recently ordered the Asahi Wilkinson…

I recently ordered the Asahi Wilkinson Dry Ginger Ale 500ml and honestly had a really good experience. The website was simple to use, the prices were reasonable, and my order arrived pretty fast. Everything was well-packed and in great condition when it got here.

7 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

They take orders and never ship

They take orders and never ship. They also lie when you contact them. It took me 2 weeks to get money back and only after I threaten them to raise a claim with PayPal. Definitely a no-go.

10 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Terrible experience

I canceled the order because it was taking too long to fill. I was sent an email by them telling me it was in process but had not been filled yet they insisted on charging me a cancellation fee and sent it anyway I will be reporting them to American Express
The answer below is a lie. They sent me an email saying that they were preparing the package, but the package was not prepared and not ready for delivery. I canceled it December 2 before the package was shipped, but the seller insisted on shoving it down my throat I would not buy anything from the seller again and will do everything possible to notify customers to stay away.

10 listopada 2025
Opinia niezależna
Logo YOYOJAPAN Store

Odpowiedź od YOYOJAPAN Store

Dear Manuel Abella,

Thanks for your feedback, and we’re sorry for the frustration. However, We take accuracy seriously, and we are not lying about your order’s status.

1. Here are the facts for your order:
+ Order date: Nov 26, 2025 (JST)
+Shipping method selected at checkout: Flat Shipping (8–12 business days)
+Fulfillment date: Dec 1, 2025 (JST) → this is the 3rd business day within the chosen 8–12 business-day window

Regarding the cancellation fee: as stated on our policy page, cancellations after 24 hours are subject to a 10% handling fee to cover order handling, packaging preparation, and internal processing. Once an order is packed or handed to the carrier, cancellation is no longer possible; in those cases, customers may use our Return Policy instead. Full details: https://yoyojapanstore.com/pages/cancellations

2.To clarify the timeline with specifics:
+Dec 1, 2025 (JST): We replied to your first email and confirmed the order was already in domestic processing with the carrier’s warehouse, and that a tracking number would be issued on the next business day.
+Dec 2, 2025 (JST): This was the next business day when tracking was scheduled to be generated.

Your cancellation request arrived after the order had moved into the carrier workflow. As stated on our policy page, once an order is packed or transferred to the carrier, cancellation requires a recall and is subject to the published fees. We understand this is disappointing, and we’re sorry for any inconvenience.

To keep this fair and transparent, we’re happy to share the full email thread, system logs, and carrier timestamps with Trustpilot or directly with you to verify the above.

We truly aim to be fair and transparent. If you decide to file a chargeback, we’ll provide your card issuer with the order records, timeline, and our published policy so they can review the case objectively.

We’d still like to help make this right. If you’d prefer to proceed with a return under our policy, or if there’s anything else we can do, please contact us at support@yoyojapanstore.com
with your order number and we’ll assist promptly.

Regards,

Oceniono na 1 z 5

Scam

Scam. I bought shampoo and conditioner. Waited over a month and never got it. Finally emailed the team. Same day I got an email back from them. It said delivered. Which obviously I never got the product. Emailed asking for a refund. Never heard back. This place is a scam!!! Don’t shop here. They just take your money and don’t refund. I’m out $53 with no products.

23 września 2025
Opinia niezależna
Oceniono na 1 z 5

Still not delivered.

Despite all the promises, I still do not have my products, and UPS won't even have an estimated delivery time for me. It looks like you failed to provide the information needed to clear customs.

19 września 2025
Oceniono na 1 z 5

Yoyo did not fulfill my order after successful payment and cancelled order.

Found some very specific and low population Japanese Pokémon cards and really good prices on Yoyo Japan. It almost seemed these were the last even compared to eBay at this pricing, then the price double to the next last sold.

Paid via CREDIT CARD in two seperate orders, payment was successful and the transaction amounts was deducted from my account. I then recieved confirmation of both orders, including notification that it is being prepared for shipping and and the following day a Shop app notification.

After 2 weeks I emailed enquiring about tracking and then received the reply that my payment did not go through completely order was cancelled (I did not receive any notification or query on payment or cancellation) and that they are now out of stock of all items.

I contacted my Bank who informed me that Yoyo Japan Store has not accepted/released the fund on their side and it is still pending approval from them.

It seems to me they didn't approve payment and cancelled my order without notice in the mean time the value of these cards has gone 4x and so I am questioning if they realised they were selling it for too low and simply did not approve the sale to resell at higher price.

9 września 2025
Opinia niezależna
Oceniono na 5 z 5

Order and shipment went perfectly

I ordered green tea, four different varieties in total (13 pieces). All arrived in Germany within 13 days. They were beautifully packaged, with a small snack as a gift. It worked very well; I'll order again.

16 września 2025
Opinia niezależna
Oceniono na 5 z 5

Positive experience

Reviews here very mixed but my first experience ordering from YoyoJapan was excellent. Quality product (dishwasher-proof flask) unavailable in UK was delivered in 10 days at competitive price, though shipping was understandably expensive. Would use again.
UPDATE: I have used again and another positive experience.

8 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Warehouse Fulfilment Issues

Ordered 10 items from them, all 10 out of stock. Poor communication and customer service in emails when I replied to them. Doesn't look like I am the first person to experience this.

3 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Mon colis est arrivé totalement…

Mon colis est arrivé totalement endommagé et inutilisable. Impossible de faire une réclamation.

26 marca 2025
Opinia niezależna
Logo YOYOJAPAN Store

Odpowiedź od YOYOJAPAN Store

Dear Florian,

We hope this email finds you well. We previously reached out to you regarding your issue but have not received a response.

Please let us know if you have received our email and if there is anything further we can assist you with. We would appreciate your confirmation so we can proceed accordingly.

Looking forward to your reply.

Best regards,
Miko,
YOYOJAPAN Store Customer Support Team.

Oceniono na 1 z 5

Stock is not updated and never answers their email.

Ordered Pokemon cards from them. Their website showed a few in stock. I ordered some and paid $237 Canadian Dollar. I followed up but they never responded. Then they cancelled my order and jacked up the prices. DO NOT put item in stock if you do not have stock and how can you jack up the price when you have no stock. The company is a scam and fraud and should be taken down. You should honor the price for me and get stock. Very bad experience.

11 marca 2025
Opinia niezależna
Oceniono na 5 z 5

The best from Japan

Best purchase from Japan, best service and the customer service is the best. Unfortunately the Moringa product with the chestnuts is not available, but I was allowed to choose something else and they explained everything to me. It was delivered on time, unfortunately the chocolate waffle horn from Meiji was not included, but I wrote an email and the money was transferred to me through Paypal. I honestly can't write anything negative, the experience was good. Unfortunately, products are too expensive.

27 września 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing

The only company that had what I wanted so I took a chance and ordered before researching about them. Completely legitimate website and super fast shipping to Hawaii from Japan! Items came in less than a week. Will be ordering from again.

12 września 2024
Opinia niezależna
Oceniono na 1 z 5

All the products I ordered contain…

All the products I ordered contain chocolate, so they were all affected and melted.

12 sierpnia 2024
Logo YOYOJAPAN Store

Odpowiedź od YOYOJAPAN Store

Hello. Thank you so much for taking the time to leave us a review. Your feedback is invaluable to us.

Firstly, we sincerely apologize for any inconvenience you’ve experienced, and we understand how upsetting this situation must be. We truly value your satisfaction and have sent you an email to discuss the best possible resolution. However, we have not yet received a response.

Could you kindly check your email and reply to us at your earliest convenience? Your feedback is essential to us, and we are committed to finding the best solution for you.

Once again, we apologize for the inconvenience and appreciate your understanding. We are looking forward to hearing from you soon and greatly value your review as it helps us improve our services.

Thank you for your patience and support.

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