The product is good. My dogs health has certainly improved. He will 13 years old next month. Dealing with YPN is fairly stress free, a little overpowering with promotional e-mails, especially when the... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Easy to buy online. Quick delivery. My young Boxer has had a bad stomach for several weeks I brought this product to help him with is gut health/ diarrhoea and it's made a huge difference. He actually... Zobacz więcej
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I never received my package of pet nutrition and the costumer service promised me a refund but i never received anything. They ignore me now on the e-mail while they said I would get my €100 back.
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CANINE PRIME IS AMAIZING - MY WESTIE DOG, FEMALE, 4,5 MONTHS OLD ADORE THE PRODUCT AND SHE IS AMAIZING ACTIVE GIRL ! I GIVE HER ONLY 1/2 CUP EVERY DAY AND I WILL INCREASE THE DOSE AFTER 8 MONTHS.... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We're focused on developing scientifically backed products designed to improve the health and lives of pets. That's why we work to provide the most advanced naturally powered nutrition products on the market.
Dane kontaktowe
Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield S1 2NS, S1 2NS, Sheffield, Zjednoczone Królestwo
- 0800 041 8902
- trustpilot@yourpetnutrition.com
- yourpetnutrition.com
4,3
Doskonała
3 tys. recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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DO NOT BUY OR TRUST THIS COMPANY
DO NOT BUY FROM THIS COMPANY.
1st they changed their product from a deep green to a greyish coloured powder. (They have denied this charge)
My dog will no longer eat food with this on after this change.
The subscription sends an email and just bills you and ships to you £104.85 not enough time to check, change, or stop or pause this in time.
I’ve now tried for 2 weeks to return a shipment. And they are ignoring my emails now. You have to complete a “return application form” online to ask for permission to return. And as part of this you are FORCED to fill in a full questionnaire all about your pet. Which is weird as hell.
Then nothing happens. No acceptance. NO RETURN LABEL THEY REFUSE.
you have to arrange your own postal service. That’s significantly more expensive than they could get.
I’ve been forced to phone in to complain. The lady was nice.
But couldn’t even find me on the system.
She admitted that noone had replied to me.
But the process remains the same. All for me to arrange. Oh and they will take 2 weeks to process the order when it comes back before they even consider a refund.
I will never ever buy from this company again
10 czerwca 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Updated response 6/23/2026:
Hi,
I’ve reviewed your account and can confirm that a full refund was already processed on 10th June. The funds should now be showing in your bank account, depending on your bank’s processing times.
Regarding the product colour variation, our Green-Lipped Mussel is naturally sourced from New Zealand, and the colour can vary depending on the batch and catch. This is completely normal and does not affect the quality or effectiveness of the product.
In relation to returns, our policy is clearly outlined on our website. Customers are responsible for return postage costs, and shipping costs are non-refundable.
I can also confirm that your subscription was selected at the time of order on 2nd June 2025 with a 180-day delivery cycle, which is why the subscription pricing was applied. This option is chosen at checkout by the customer and can be managed or cancelled at any time.
That said, your account has now been fully refunded and the subscription has been cancelled, so no further orders will be sent.
If you have any questions, we’re happy to help.
-Aileen, YPN
------------
Hi Dan,
We're very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
I'd like to look into this for you and review the correspondence we've had so far. Could you please provide your order number or postcode so I can locate your account and investigate your concerns?
With regard to the return label, we do not provide prepaid return labels. Customers are responsible for the cost of returning items to us.
This is clearly stated in our 90-Day Money Back Guarantee and Refund Policy, which can be found here:
https://yourpetnutrition.com/policies/refund-policy
The policy states that customers are responsible for paying their own return shipping costs when returning items.
Once I have those details, I'll be happy to review everything and see how we can help.
-Aileen, YPN
Wonder dust
I've been using Canine Prime for five years on an rx breeding spaniel who was in shocking condition and had a mammary tumour. At ten, she runs as fast as my younger dog, has a shiny coat, is bright and alert and hasn't had an ear infection or a recurrence of tumour. I can see a difference after just a few days without it, or even if I reduce the dose. In fact I took the other dog off it because her energy is already high and it just made her feel too well! I do wish it was less expensive though
28 maja 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you so much for sharing your experience — it truly means a lot to us. We’re really happy to hear your spaniel is doing so well, staying active, healthy, and full of life after all she’s been through. It’s especially rewarding to know you can notice such a positive difference. We really appreciate your continued support over the past five years 🐶
-Aileen, YPN
Odpowiedź od Your Pet Nutrition
Thanks for the update, we really appreciate it. Completely understand it’s still early days—thank you for giving it a try, and please keep us posted on how your dog gets on 🐶
-Aileen, YPN
Good quality and condition good value…
Good quality and condition good value for money and good appearance
30 maja 2025
Odpowiedź od Your Pet Nutrition
Thank you so much for your lovely feedback! We’re so pleased to hear you were happy with the quality, condition, value for money, and appearance 🐶
-Aileen, YPN
This product is really good l have …
This product is really good l have noticed a big difference in.my westie since taking it. she is only a young dog with skin problems. and would Recommend this powder to try to anyone whose pet is struggling with nasty rashes and the usual skin problems you won't disappointed.
23 maja 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you so much for sharing your experience. We’re so pleased to hear your Westie is doing so much better and that you’ve noticed such a positive difference already 🐶 Thank you as well for recommending the product to other pet owners dealing with skin issues — it truly means a lot to us.
-Aileen, YPN
My golden retriever Nell loves it
My golden retriever Nell loves it and her coat is so silkey and that's just after two weeks use. Nell is on her 3rd jar as she has 2 scoops per meal. I will be keeping her on it to reap the benefits even though it is expensive, but Nell is worth it. Thank you for a brilliant addition to Neil's diet.
20 maja 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you so much for your lovely feedback. We’re delighted to hear that Nell is loving it and that you’ve already noticed such a silky coat after just two weeks 🐶 It’s wonderful to know it’s become such a valued part of her diet. Nell sounds absolutely worth it!
-Aileen, YPN
Great product and service ,fast delivery
9 maja 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Hi Kristin,
Thank you for the kind review!
We are glad to hear that the product is great and the delivery is fast.
Please do let us know if we can help any further!
Kind regards,
Jamie
Brilliant!
I’ve been a loyal customer of Canine Prime for many years, and it continues to be my go-to choice for my dog’s wellbeing.
From the very beginning, I noticed a real difference in my dog’s energy levels, coat condition, and overall vitality. It’s reassuring to use a product that consistently delivers noticeable, positive results over time. My dog genuinely seems healthier, happier, and more active since we made it part of our routine.
What I appreciate most is the reliability and consistency. Over the years, I’ve never felt the need to switch—Canine Prime has simply proven itself time and again. It feels good knowing I’m giving my dog something I can trust, especially when it comes to long-term health support.
I’d confidently recommend Canine Prime to any dog owner looking for a dependable supplement they can stick with for years. It’s earned its place in our household, and I don’t plan on changing that anytime soon.
8 maja 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you so much for your continued loyalty and for taking the time to share such thoughtful feedback. It truly means a lot to us to hear how Canine Prime has consistently supported your dog’s wellbeing over the years 🐶
We’re delighted that you’ve noticed such positive changes in your dog’s energy, coat condition, and overall vitality, and it’s wonderful to know the product has earned such trust in your household.
Your recommendation and long-term support genuinely mean the world to us — thank you for being part of the Canine Prime family.
-Aileen, YPN
It works
It works but I have to be very inventive when putting it in Spud's kibble and he drinks a lot more water since he started having it.
6 maja 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Hi there,
Thank you for your 5* review.
We are really glad that our product is working well for Spud!
Thank you for your continued support.
Kind regards,
Jamie
very easy order
very easy order, very easy delivery. our pups are very satisfied!
1 maja 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Hi Marty,
Thank you for the 5* review!
We are glad to hear that you find the process smooth and easy!
Let us know if we can help with anything!
Kind regards,
Jamie
our ted is a lot more active now after…
our ted is a lot more active now after only 1 month. + he has lost some weight + he absolutely loves the taste . xxxxxxxx
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Hi Mary,
Thank you for the kind 5* review.
So glad to hear that Ted is more active already! This is the kind of thing we love to read.
Please let us know if we can help with anything else.
Kind regards,
Jamie
Odpowiedź od Your Pet Nutrition
Thank you so much for your 5 star review! :)
-Aileen, YPN
i have a colliecross lab with arthrits…
i have a colliecross lab with arthrits before i used canine prime walking was slow for him, when we started canine prime we noticed a change with in a couple of week he had more energy and his coat was gleaming we also now use flexi protect as well he is 13 yrs old in july and still enjoys life. the products are great and a quick delivery . thank you pet nutrition
24 kwietnia 2025
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you so much for your kind words. It is wonderful to hear that your collie cross lab is feeling more energetic and enjoying life, especially at nearly 13. We are delighted that Canine Prime and Flexi Protect are making such a positive difference.
Aileen - YPN
TREAT YOUR DOG TO THE BEST SUPPLEMENTS AVAILABLE
I always deal directly with Mathew because he is so knowledgeable, kind and diligent. He is a fine ambassador for "Your Pet Nutrition". My Cavapoo called Millie, is now 11 years old yet she scampers about like a 6 year old. I have no doubt this is because she has 1.5 spoons of Canine Prime a day with her food and also has 4 x Flexi Protect chews after her morning walk. She really loves those chews!! I earnestly recommend dog lovers to contact Mathew at "Your Pet Nutrition" and purchase Canine Prime pots together wit Flexi Protect pots. The latter is specifically designed to preserve the joints, thus ensuring full mobility long after one would have thought possible. Phone: 0800 041 8902 and ask to speak to Mathew.
Yours sincerely, Gordon Leask.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you so much for your thoughtful and generous feedback. It truly means a great deal to hear about your positive experience with Mathew and the support he has provided. We are very proud to have him as part of the Your Pet Nutrition team, and your kind words perfectly reflect the care and dedication he brings to our customers every day.
It is wonderful to hear about Millie and how lively and full of energy she remains at 11 years old. Stories like yours are exactly why we are so passionate about what we do. We are delighted that she is enjoying Canine Prime and her Flexi Protect chews, and even happier to know they are helping her stay active and thriving.
Thank you as well for your heartfelt recommendation. Your support and trust mean everything to us, and we are grateful to be part of Millie’s continued health and happiness.
-Aileen YPN
I have ordered canine prime supplement…
I have ordered canine prime supplement x3 at a cost of 139€ , the shipping number provided doesn't exist with the indicated DHL carrier. I am concerned that my communications are replied by an AI generated system. Is this some elaborate scam !!!!
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you for getting in touch, and I am very sorry for the concern and frustration this situation has caused.
We completely understand how worrying it must be to receive a tracking number that does not appear to work, especially after placing an order of this value. Please be assured that we take this very seriously and are here to help resolve it as quickly as possible.
Could you kindly reply to this email with either your order number or the postcode used at checkout? This will allow us to locate your order immediately and investigate the issue with the shipping details. We will also liaise directly with the courier to ensure you receive accurate tracking information and a clear update on your delivery.
In the meantime, please rest assured that you are speaking with a real member of our team, and we are committed to resolving this for you promptly.
Thank you for your patience and understanding. We look forward to putting this right for you.
-Aileen YPN
Canine Prime is a magical powder!
Canine Prime is a magical powder. It looks like fairy dust and sprinkled over Bunty’s main meal it works wonders! The transformation in her day to day nonsense has become quite ridiculous. Bunty is a scatty miniature poodle who’s become even scattier (if that’s possible) but she seems to have even more oomf and staying power. Her itchy ears seem to have lessened and she’s only been enjoying her new additional ‘sprinkles’ for about 5 weeks. I can’t rate it highly enough really and if I were to ask Bunty’s opinion I think she’d agree.
The customer service is outstanding, too. Whenever I’ve asked questions there’s been an immediate response, either online or via the telephone. Everyone’s incredibly knowledgeable and super friendly, which is lovely. Regarding delivery, if you place an order almost instantly your package arrives.
I’m so glad I found YPN, and so is Bunty I’m sure.
Thank you all. T xx
31 marca 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you so much for such a fun and heartfelt review. Bunty sounds absolutely full of character, and it is a joy to hear how much energy and enthusiasm she has. Your description of Canine Prime as fairy dust gave us all a smile, and we are delighted that you are already seeing such positive changes in her, especially with her energy levels and comfort.
It is also wonderful to know that Bunty is enjoying her “sprinkles” and thriving with them as part of her daily routine. Hearing that her itchy ears have improved in such a short time is especially rewarding for us.
We truly appreciate your kind words about our customer service. Our team always aims to be as helpful, responsive, and friendly as possible, so it means a great deal to know that this has made a difference to your experience.
Thank you again for your support and for sharing Bunty’s story with us. We are so glad you found us, and even happier to have you both as part of the Your Pet Nutrition family.
-Aileen YPN
Definite change for the better in my…
Definite change for the better in my dog’s liveliness and mobility. He’s an 11 year old chocolate Labrador- so good to see him like this.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you so much for sharing this lovely update. It is wonderful to hear that your 11 year old chocolate Labrador is feeling more lively and mobile. Seeing dogs regain that spark and energy, especially as they get older, is incredibly rewarding for us.
We are so pleased that you are noticing a positive difference and that he is enjoying life with renewed enthusiasm. Thank you for trusting us to be part of his wellbeing.
-Aileen, YPN
This has improved my dogs mobility no…
This has improved my dogs mobility no doubt about it.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Hi Helen,
Thank you for your kind review.
We are glad this has had such a positive impact on your dogs mobility.
Please do let us know if we can help with anything!
Kind regards,
Jamie
My dog was showing his age(12 year old…
My dog was showing his age(12 year old greyhound). I thought I would try canine prime as he was struggling to get up and had become a bit shaky on standing. Had tried several other products without much success. This has really made a difference in just a short time. Would recommend
9 marca 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you for taking the time to share your experience. It is wonderful to hear that your 12 year old greyhound is feeling the benefits and showing such a positive improvement. We understand how difficult it can be to see them slow down, so it is incredibly rewarding to know that Canine Prime has helped him feel more comfortable and steady again.
We are especially grateful for your recommendation and for trusting us after trying other products. Stories like yours mean a great deal to us.
Wishing your dog many more comfortable and happy days ahead.
-Aileen, YPN
We have a cocker spaniel who was…
We have a cocker spaniel who was constantly scratching at her ears.We had copius amounts of ear drops from the vet-all to no avail.It got to the stage where she was,literally taking chunks out of her ears-blood everywhere.Saw Canine prime online,checked out all the reviews,and took the plunge.Within a week,her ears had healed-her coat was glowing.We stopped the powder for a couple of weeks-the scratching started within 8 days.Put her back on it-hey presto.That was 6 years ago.She will be 11 this year,and still runs around like a puppy.Thank goodness for Canine Prime.
2 marca 2026
Opinia niezależna
Odpowiedź od Your Pet Nutrition
Thank you so much for sharing your story. It sounds like it has been quite a journey with your cocker spaniel, and we can only imagine how distressing it must have been to see her so uncomfortable.
We are absolutely delighted to hear how quickly her ears improved after starting Canine Prime, and even more so that she has continued to thrive over the past six years. The difference you noticed when stopping and restarting really highlights the impact it has had for her.
It is wonderful to know she is now nearly 11 and still running around like a puppy. That is exactly the kind of outcome we hope for, and stories like yours mean so much to us.
Thank you again for your trust and support. We are so pleased to have been part of her journey to better health and happiness.
-Aileen, YPN
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