Surinder, the site manager is just amazing. She has this ability to respond promptly to enquiries and to make you feel valued as a customer. Seriously, she is one of the reasons I love this place and... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I found the Octagon theough booking.com I am amazed that such quality and attention to detail is available at such a price. The place is super modern and clean, amenities everywhere even a p... Zobacz więcej
Surinder helped check me in, the experience was perfect. She was so friendly and helpful. A really warm welcome. First time I have met her and I felt really at ease. Looking forward to another excelle... Zobacz więcej
Really great apartment, spacious and complete with required heaters, washing machine & dryer, cooking utensils, fridge, mivrowave, stove & oven, toiletries etc. Host was very friendly and responsive
Informacje dotyczące firmy
Dane kontaktowe
156 Charles Street, B3 3HN, Birmingham, Zjednoczone Królestwo
- 01213147072
- info@yourperfectstay.co.uk
- yourperfectstay.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience
Great experience, amazing room and view. Lots of amenities. 100% would recommend
Perfect.
The apartment was breathtaking, looked exactly like the pictures. It is super clean and spacious with great ventilation.
The team was easy to reach all times and they were helpful with whatever I need.
Horrible Experience...
Horrible experience. The owner of this company Adam took our money and then later on gave us different property other than what was committed. Destroyed our whole vacation plans. Never trust these people!!!
Terrible
We booked a stay in Birmingham with YPS for one of engineers due to the close proximity to our project, however we would not recommend them and we will not be booking with them again.
Before arrival a pre-check in message was sent however, they did not put in the Link to the page to fill out the necessary form meaning we could not gain the information needed to access the property. So at the end of a Long day my engineer was stranded outside in the early February cold.
After multiple phone calls to their office and to the various numbers provided by YPS we eventually received the link to the check in form and managed to get in after around 2 hours of trying.
Once in the property the finish of the interior was poor to say the least, the bedroom & bathroom door would not shut, there were was scuff marks everywhere to name a couple.
The icing on the cake though was that provided in the property was a Parking permit for a space in the building car park. This was great because otherwise our engineer would of had to park on the street all week at significant cost.
However, after the stay our engineer received 2 parking fines through the post, £60 each which they were forced to pay.
When they spoke with the YPS team they were unapologetic and essentially said it was our engineers fault and he would have to pay.
WHY PUT A PARKING PERMIT IN THE PROPERTY THEN??? (which we now find out is 9 months out of date at time of stay)
We could look past the wear and tear of the property but due to the poor organisation and subpar customer service we will not be staying with them again, in Birmingham or anywhere else!
This is a new building so it was a…
This is a new building so it was a great experience if you want to have a luxurious experience. It was a 3 in 1 airbnb where you can stay at your room/unit, you can use the common room and also gym
Really great place to stay, clean and great amenities in the building
Really great place to stay, central easy access to the city and transport. Super clean and really accessible hosts!
It wasn’t perfect stay
It was repair works in building which they didn’t notify me about before booking.
Great spot and very friendly account…
Great spot and very friendly account rep however a few issues. 1 - only 1 set of keys for 4 travellers- very frustrating. 2 - condition of bathrooms poor ( mould not sufficient toilet paper). Halway ceiling very mouldy.
Unsatisfied with maintenance/ services
I had problem with the hot water in the shower. I reported it but they didn't fix it!
review
The apartment is conveniently located with a beautiful view from the window, but our stay was affected by several unpleasant moments.
Firstly, there was only one toilet brush provided for two rooms and four guests. After contacting the host, we were promised an additional one, but no action was taken.
Secondly, there was only one set of keys provided for four people, which made it difficult for us to move around. We requested a code for the elevator so that the other guests could access the gym and co-working area, but again, we received no response.
Additionally, the amount of dishes in the apartment was very limited, and some of them were damaged, creating the impression that the apartment was meant for a maximum of two people, not four. Furthermore, only two rolls of toilet paper were provided for four guests for a five-night stay, which was clearly not enough.
Moreover, the hosts contacted us multiple times, asking us to leave a five-star review, which felt like pressure.
We also found out on the day of departure that we needed to return the keys to the pick-up location rather than just leaving them in the apartment, as is usually done with Airbnb rentals. While we were able to do this, it would have been helpful to know in advance to better plan our time and activities.
Considering all these points, our experience in the apartment left much to be desired.
Reliable and fast service
The service is great, fast and they are always ready to assiste you. You can trust them. The only thing is: just pay attention in all details, cause the photos on the website could be a little different from the reality. I mean: the layout is the same for all apartments, but they can put some 2 bedroom photos together with the
1bed. For me it was the worst thing, because I though that the unit I was renting (The Mercian, Birmingham) had a bigger refrigerator and a 4 burners stove. But it doesn't. Just ask about these details so you won't be surprised. So, it's a great place if you are spending a few days, but it's bad if you are willing to spend up to 4 months and need to cook and storage food. Now, talking about the building: it's really good. The lounge is a great place to work, the gym is good if do not look for a "professional big" one and the free internet works perfectly.
Terrible awful horrible con merchants
Terrible awful horrible con merchants. Stayed in a property last weekend. To give 1 star is something. It should be minus infinity. Raised the issues with them and they didn’t want to know. Communication and understanding is so poor, your own pet would give you a better response. Absolute cowboys trying to make a quick buck here. Wake up folks. Give these con artists a wide swerve!
Poor
Poor. Couldn't make the trip and although strictly in line with cancellation policy, no flexibility was given - despite quite a bit of time before the check in date. There was certainly opportunity to rent this out again.
Frustrating and dissapointing to pay so much money for nothing.
Very good host
Very good host, the apartment was clean and nicely finished. Very good location, near the centre.
مكان رائع وجميل وطلاله بانوراميه على…
مكان رائع وجميل وطلاله بانوراميه على النهر والمدينه كل ماتحتاجه متوفر فيى مكان الإقامة جميع ادوات المطبخ والغسيل متوفره
السنتر قريب والاماكن الجميله قريبه جدا
Fast response time and helpful
Simply Perfect Experience
Excellent apartments, very transparent dealings, great location, great neighborhood
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