You Know Who'sRecenzje 

Odpowiedź od You Know Who's

17 mar 2026

Thank you for your review.

We’re sorry your experience didn’t meet expectations. We apologise for the delayed delivery, out-of-stock item, and color discrepancy. Please reach out to us at online@youknowwhos.co.uk if you need any further assistance.

Odpowiedź od You Know Who's

Zaktualizowano 17 mar 2026

Thank you for your review.

We’re very sorry to hear about your experience and truly understand how frustrating this must have been. While Yodel generally has a strong delivery success rate, we know that, as with all couriers, things can occasionally go wrong.

We appreciate your feedback, and our customer service team is always on hand to help with any delivery, order, or feedback concerns. We also offer a DPD next-day service should you prefer not to use Yodel in the future.

Odpowiedź od You Know Who's

17 mar 2026

Thank you for your review.

We’re very sorry for the inconvenience caused by the unavailable items in your order. Please be assured that a refund for the two cream-colored men’s tops was promptly issued. Our customer service team is always ready to assist and can be reached directly at online@youknowwhos.co.uk
for any questions or concerns. We take all orders seriously and work hard to ensure every customer receives the service and products they expect.

Odpowiedź od You Know Who's

27 sty 2026

Hi Laura,

Thank you for taking the time to leave a review. We’re sorry for the frustration caused and appreciate the opportunity to clarify what happened.

Your first email was sent outside of our office hours and was picked up on the next working day. At the time of picking your order, one men’s jumper was unfortunately unavailable. A refund has now been fully processed for this item, and a confirmation email has been sent. Depending on your payment provider, funds can take up to 5 working days to show.

When you contacted us again, also outside of office hours, the message was responded to on the next working day and the refund was re-confirmed immediately. We do apologise that this was not actioned as promptly as it should have been the first time.

We understand how disappointing this experience has been and we’re sorry for the inconvenience caused. Our customer service team are human, and while we always aim to get things right first time, we do appreciate your patience when issues are brought to our attention.

If you have any further queries, our team will be happy to help.

Odpowiedź od You Know Who's

27 sty 2026

Hi,

Thank you for your review. We’re sorry to hear about your experience and would like to clarify a few points.

One men’s top was missing from your parcel due to a stock issue identified during picking. This item was refunded in full once confirmed.
Regarding the cut-label item, our business specialises in cut-label fashion, which is clearly advertised across our website and product listings. This is not a fault, but a characteristic of the products we sell.

In relation to the umbrella, our customer service team requested photos of the damage on two occasions so this could be investigated and resolved appropriately. Unfortunately, we did not receive a response or the requested images, which meant we were unable to progress this further.

We always aim to resolve issues as quickly as possible and are happy to assist once the required information is received. Our customer service team are available during working hours and will respond as soon as messages are picked up.

Kind regards,
You Know Who’s Customer Services

Odpowiedź od You Know Who's

27 sty 2026

Hi,

Thank you for your feedback and for placing an order with us.

We’re sorry for the disappointment caused when the jumper became unavailable after your order was placed. Your refund for the jumper was processed in full as soon as this was identified.

Delivery charges apply per order rather than per item, and as the remaining items were still dispatched, the original delivery fee remained in place. We appreciate that this may not have felt like good value once the jumper was refunded, and we understand why this would be frustrating.

We do genuinely appreciate you taking the time to share your experience, as feedback like this helps us review how we communicate stock availability and delivery charges more clearly.

Kind regards,
You Know Who’s Customer Services

Odpowiedź od You Know Who's

27 sty 2026

Hi,

Thank you for your review. We’re sorry to hear you feel this way.

Your order was cancelled shortly after being placed as the item became unavailable during processing. The dispatch and tracking notifications were generated automatically by our system before the stock issue was identified, which is why you received multiple emails within a short time frame.

A full refund was issued promptly, and no payment was taken for an item that could not be supplied. We appreciate that receiving several emails at once can be confusing and apologise for any inconvenience caused.

Kind regards,
You Know Who’s Customer Services

Odpowiedź od You Know Who's

27 sty 2026

Hi,

Thank you so much for your lovely feedback. We’re really pleased to hear you were happy with the quality of the items, delivery, and our customer service.

We truly appreciate you taking the time to leave a review and hope to welcome you back again soon.

Kind regards,
You Know Who’s Customer Services

Odpowiedź od You Know Who's

27 sty 2026

Hi,

Thank you for taking the time to leave a review. We’re sorry to hear the pyjamas did not meet your expectations.

Material composition is listed on each product page, and while these were priced at a reduced rate, we understand that comfort and feel are very subjective. We appreciate you sharing your experience, as feedback like this helps other customers make informed choices.

If the item remains unworn and within our returns period, our customer service team would be happy to assist further.

Kind regards,
You Know Who’s Customer Services

Odpowiedź od You Know Who's

27 sty 2026

Hi,

Thank you for your review. We’d like to clarify this as accurately as possible.

Our records show that a response was sent to you 4 days prior to your follow-up message. While we understand you may not have seen this email, it was successfully sent from our side. As a result, there was no delay in response from our customer service team.

We appreciate that situations like this can be frustrating and thank you for raising your concerns.

Kind regards,
You Know Who’s Customer Services

Odpowiedź od You Know Who's

27 sty 2026

Hi,

Thank you for taking the time to leave a review and share your experience.

We’re sorry to hear the items did not meet your expectations. Product colours and fabric compositions are listed on each product page, to help customers make an informed choice before purchasing. As an ex–high-street and cut-label retailer, our products are priced accordingly and reflect this value positioning.

We understand that fabric feel and quality can be subjective, and we appreciate you sharing your feedback. If any items were unworn and within our returns period, our customer service team would have been happy to assist.

Thank you again for taking the time to leave feedback.

Odpowiedź od You Know Who's

30 gru 2025

This review is based on assumptions rather than experience. You have not placed an order with us or interacted with our customer service team.

Our team are real people who deal with a very high volume of enquiries, particularly during peak trading periods, and they work extremely hard to support genuine customers. Judging a business without any direct interaction does not give a fair or accurate picture of the service provided.

We always welcome feedback and value Trustpilot as a platform, but we also encourage kindness and understanding toward customer service teams who are doing their best.

Odpowiedź od You Know Who's

Zaktualizowano 6 sty 2026

Hi,

Thank you for your feedback.

We can see that you have not contacted us directly via our email or contact page regarding this order, which is the quickest way for us to assist if there is an issue.

Your order was placed on 4th December and dispatched on 12th December during an extremely busy Christmas trading period. Once the parcel is handed over to Yodel, delivery progress and tracking updates are managed by the courier. At peak times, scans can be delayed while parcels move through their network, which can give the impression that items are not progressing.

Price changes after an order is placed are unrelated to delivery and are due to ongoing promotions and stock adjustments. These reductions do not affect orders already placed.

We are glad to see your order was received well in time for Christmas.

Kind regards,
The You Know Who’s Customer Service Team

Odpowiedź od You Know Who's

30 gru 2025

Hi there,

Thank you for your feedback and for acknowledging the time of year.

December is an extremely busy period for both ourselves and our courier partners, and while we always do our best to dispatch orders as quickly as possible, delivery times can be longer during peak Christmas trading due to the high volume of parcels moving through courier networks.

We’re pleased to hear you were happy with the product and that our team responded promptly when you got in touch. Your feedback is appreciated and helps us continue reviewing our processes during peak periods.

— The You Know Who’s Team

Odpowiedź od You Know Who's

30 gru 2025

Thank you so much for the lovely review ⭐⭐⭐⭐⭐

We’re really pleased to hear you were happy with the garments, value, and delivery. Your sizing note is appreciated too and will definitely help other customers when ordering.

We hope the Christmas Eve photos are still full of laughs and festive memories — it sounds like they will be! ❤️🤣

Thank you again for taking the time to leave such positive feedback.

— The You Know Who’s Team

Odpowiedź od You Know Who's

Zaktualizowano 30 gru 2025

Thank you for taking the time to leave a review.

We have carefully checked the full email thread relating to these orders. The message referred to as a cancellation request was received with no content in the body of the email, which meant we were unable to action a cancellation at that point. In the absence of clear instruction, orders continue through processing as normal.

During the run up to Christmas, we also sent an email to all customers with open orders outlining estimated dispatch dates based on the day their order was placed, to help manage expectations during an exceptionally busy period.

Any issues reported after delivery were reviewed and handled in line with our standard process. Emails are not ignored, although response times can be longer during peak periods and multiple follow-up emails can sometimes cause delays.

We appreciate your feedback and will continue to use it to improve our service.

— The You Know Who’s Team

Odpowiedź od You Know Who's

30 gru 2025

Hi, our website states up to 7 days for dispatch, and the yodel standard service is 2-3 days for delivery. Your order was delivered right on time :)