Yorkshire Tea Recenzje 

Contacted customer service due to tears inbtea bags. Contacted back same day and issue resolved. Excellent customer service.

We had an issue with the teabags we had bought & when I got in touch the problem was swiftly addressed. Thank you

I had a problem with a box to tea bags (first ever fault with Yorkshire tea). The company responded within a day and offered an explanation, an apology and a replacement. Very good service.

A problem with the sealing of the tea bags quickly sorted by a very swift response from Bronte Hollingsworth along with first class replacement tea bags,
Thank you.

Best tea in the world. I never leave home without a few tea bags!

emailed to let them know my box of teabags weren’t properly perforated, and within an hour, I’d received a response with an explanation and a new box posted out to my house!

Thanks Bronte and the Taylor team x

YT has been our go to tea for many years but recently we've noticed that the taste has changed. It's very weak. So much so that I was sure my wife had bought a different brand. It tastes like Tetley, and that's NOT a compliment. I have seen replies from YT stating batches of tea are different which I understand, but if they can't source consistent tasting tea, they shouldn't be selling it.

I recently purchased a box of Yorkshire Tea Decaf teabags. Unfortunately there several with damaged 'bags'. I contacted customer services and received an immediate acknowledgement and a personal response within 24 hours. I have now received a replacement box within a week. Thank you Bronte, excellent customer service.

Yorkshire tea really do appreciate their customers, replied to my problem and not only explained how it happened but also reassured me they will promptly fix it asap, I always appreciate a response when things go wrong or annoy us & they acted swiftly 10/10

Replied to my email very quickly, they understood my frustration and very kindly offered to replace my wasted tea bags😊

I emailed customer service regarding a box of tea bags where over a quarter of them were ripped so all the tea leaves were in the box.
I had an immediate response to say that they had received my email and within a hour I had a response from an advisor explaining why the problem may have occurred.
I was impressed by the speed of the response and by the detail given in their explanation.

Sent an email raising an issue with our teabags. Received a reply within the hour. Issues resolved. Great customer service.

YT has always been the standard in our house. Nothing has ever had the strength or flavour. However, two recent boxes have been dreadful - weak and tasteless. I've actually swapped to lidl gold, and it tastes better than YT. I contacted YT and got the standard 'we haven't changed anything'. But they clearly have and are just denying it.

POSTSCRIPT - The reply from YT below is just as lovely as I expected - their approach to customer service is excellent. But the tea has changed, regardless of their claims to the contrary. They usually offer to send a free box, but I dont actually want it.

Fantastic customer service. I found a faulty tea bag in my box and Yorkshire Tea wasted no time in sending me some complimentary bags. Thank you very much!

Prompt response

I have used the tea bags for years, I normally add 2 bags for better flavour but leave in the cup less. I also don’t use tap water and only mineral water and done this for the same time.
The tea tastes weak, and sour. The colour is off and tastes worse than Aldi gold.
This tea costs a lot and I will not buy it anymore. If you manage to find a small box on sale in Poundland or B& M compare the taste as there is a massive difference.

I am extremely dissatisfied with the tea

We’ve used Yorkshire Tea bags for many years and this is the first time the taste has differed. It tastes like a different tea, and not very nice. It’s a new box, stored exactly the same as always; prepared in the same way and we drink a lot of tea so it’s not kept long. The kettle is clean and the water always filtered. Something has definitely changed.

This used to be our favourite cup of tea, however the quality and taste has dropped. While some bags are OK, most are weak tasting. Looking at alternatives as Yorkshire tea is currently our least favourite now. This is the 2nd time reviewing this product, no improvement unfortunately.

Tea is much weaker than it used to be even if steeped for a really long time. Will be looking for another brand now after persevering for a while.

Bought one product that had a fault, when I contacted customer service they were extremely efficient in diagnosing the issue and reimbursed me with interest (in stock). All handled within 24hrs.

Speedy and positive response to a problem raised.