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Xtreem RC Recenzje 89

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Wynik TrustScore: 4 na 5

3,9

Sklep hobbystyczny
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

your products have clear and accurate descriptions. the order process is easy. the product is shipped quickly. the things that i have purchased upon arrival have all been of excellent quaility and exa... Zobacz więcej

Oceniono na 5 z 5

Extreme is offering great prices and great service. I recently placed an order. Extreme offers free shipping, however I live in the middle of the pacific and that changes the whole shipping deal. Not... Zobacz więcej

Oceniono na 4 z 5

1. Very bad customer support from your side. Nobody is responding on emails regarding orders. 2.Eventually received email with update about my order but couldn't read it. There was force majeure fr... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Placed an order, 10 days after order was placed still had not shipped or processed. Wrote review and contacted xtreem for refund. Xtreem replied to review saying they reached out multiple times-that... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep hobbystyczny

Napisane przez firmę

XTREEM RC is an Australian Owned and registered Business (A.C.N 645 603 890 Pty Ltd, ABN 16 645 603 890) and an officially authorised dealer of Huina RC Construction models! There's simply no better place to find a variety of quality RC Machinery and Construction products than at XTREEM RC. We provide our customers with the best RC Excavators, Loaders, Dump Trucks and Various other RC Construction models. We also have a large range of Spare Parts and Accessories for the entire Huina fleet. As a Reputable and Authorised Dealer of the Huina brand, you can be sure that you will receive a quality machine that matches the advertising and lives up to expectation! We currently have stock in the USA, Australia and Europe for fast and FREE Shipping!!

Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

89 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 5 z 5

Good stuff

Good stuff for my truck son

6 grudnia 2021
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Odpowiedź od Xtreem RC

Hello Georgia,

We're glad to here your son his happy with his new truck. Feel free to visit our store to see our new products. https://www.xtreemrc.com/

Kind Regards,

Stuart

Oceniono na 5 z 5

This is Tony from Colorado,Well I did…

This is Tony from Colorado,Well I did receive my order,it took some time,some confusion on the order and Email, but received my order I believe Gary did all he could do.with all the that's going on with ordering and the backup of things in the country, I want to thank Gary for is help and I give him 10 stars! I will order from him again so guys be patient when you order.thanks Gary

22 listopada 2021
Opinia niezależna
Oceniono na 1 z 5

There should be an option for Zero…

There should be an option for Zero stars.
I havent received anything but excuses as to why I havent recieved any info on my order. No tracking numbers..etc. I got an email about apparently my address because Gary was confused...I've lived here for 12 yrs and nobody has ever questioned my address except your company. My gut tells me your company is a scam so as of yet I'm nowhere near impressed

20 listopada 2021
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Odpowiedź od Xtreem RC

Hello Tony,

We're sincerely sorry for the delay with your order. We just needed to clarify your address before we shipped it out because we need a street and house number for FedEX. I apologise that there was some confusion.

Kind Regards,

Stuart
Xtreem RC

Oceniono na 3 z 5

We placed an order on the 24th October

We placed an order on the 24th October, (order no 2825), immediately got the standard generated email of order confirmation, which stated we would be sent an email and tracking number when shipped. As yet no shipment (2nd November). We have sent 2 emails with no reply and tried calling 3 times, left one message, no reply. If you value your hard earned money buy elsewhere. If I select view order status it says page cannot be found.
.....after communication from xtreemrc, our order was dispatched and received 7 days later. (Aust post was slow). I suggest better communication as this is where you will gain confidence with your customers. The items seem good quality and well built. Lots of other people sell these things, create a point of difference, be the best at communicating...Just my opinion. Thanks for your efforts and response.

2 listopada 2021
Opinia niezależna
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Odpowiedź od Xtreem RC

Hello Graham,

Sorry we’ve taken longer than usual to reply to our calls and emails, we’re experiencing a staff shortage at the moment. However, I admit we have let you down and have not lived up to our mission of providing great customer service.

Unfortunately, your order is one of several orders that we have been experiencing an unexpected delay in dispatch due our container of new stock being stuck at port since October 11. However, I’m confident the delay will be rectified and orders will be shipped this week.

Please allow me 24 hours to find out exactly when we expect your order to be dispatched.

If were unable to get your order dispatched this week, I will process you a full refund.

But before we go ahead and ship, please confirm you are wanting to continue with the order. Would you like to continue with the order or would you prefer a refund?


Sorry again that we did not communicate the delay with you. I sincerely apologise for the stress and disappointment this has caused you. However, I assure you we will do our very best to rectify the issues and make this up to you.

Furthermore, the order tracking link at our website has now been fixed and is working again. When you receive tracking in the coming days, you can use this link to track the package. You will also receive email and text updates. https://www.xtreemrc.com.au/pages/track-order

We have let you down, but I hope to regain your trust moving forward.

I will in touch soon with an update.

Kind Regards

Stuart
Xtreem RC

Oceniono na 5 z 5

Great customer service

Stuart is great! He helped resolve an issue I had with one of the excavators I bought. He truly takes his customer service seriously will definitely be giving xtreemrc my business again thank you Stuart!

28 września 2021
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Odpowiedź od Xtreem RC

Hello Shawn,

We have been in contact with you and we believe we have resolved this issue. Can you kindly update your review? And if you have any further questions, please don't hesitate to contact me at support@xtreemrc.com. I hope that we can put that bad experience behind us and move forward. We will learn from this and make sure these mistakes are never repeated. We aim to make all our customers a happy, and we will continue to improve our products and service.

Thank you for your patience and understanding.

Kind Regards,

Stuart

Oceniono na 4 z 5

Satisfied

I am giving this company a new review.
My first review I explained a couple of issues or simple misunderstandings I have had with xtreem.

This review is for the experience I’ve had after things got resolved. I love the products I have purchased. I am grateful for Gary who helped fix the issues from before. Once I wrote my first review he reached out immediately and was very professional and kind about his resolution.

I am satisfied with xtreem and I will most likely use them for future purchases.

30 sierpnia 2021
Opinia niezależna
Oceniono na 4 z 5

Customer service? Could be better!

I ordered the loader on the 5th of Aug. it took a long time for the status of my order to change. I made two calls to the US number, and sent two emails to the main link. Never got any email responses, and finally received a call back from the US number on Aug 12. He told me I would receive the loader Friday the 13th. I did not. I received my order on the 17th of Aug. I feel this is poor communication and shipping from a company “concerned” about improving the customer service.

19 sierpnia 2021
Oceniono na 5 z 5

These folks went the extra mile to…

These folks went the extra mile to answer all my questions. Fill and ship was neck breaking fast! 3-4 day turnaround from order placed to ship, to me! That's fast!

I will purchase from them in the future. I trust their professionalism and can count on them to back their products.

18 sierpnia 2021

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