Zuri Furniture Recenzje 

126
•
Wynik TrustScore: 1.5 na 5

1,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Zuri has the worst customer service. I had a desk delivered with white glove service that was scratched and pieces were missing. I've contacted ZURI with no help. All you can do is leave a voicemai... Zobacz więcej

Oceniono na 1 z 5

I purchased an executive office chair. It worked great at first, but it unexpectedly broke at the base. I went crashing to the floor. I wrote the company to ask about replacement parts and never recei... Zobacz więcej

Oceniono na 1 z 5

Poorly constructed furniture made in China. Almost every piece arrived damaged, and even months after my purchase, I'm still waiting for replacement parts. This has been the worst furniture purchase... Zobacz więcej

Oceniono na 3 z 5

Modern designs for furniture at competitive prices, bought a leather sectional, delivered in time and works as promised. Its all Chinese products which you can buy from any vendor, with cheap framing... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy

Napisane przez firmę

Discover a collection of sleek and stylish furniture for your home and office at Zuri Furniture. We offer a wide selection of furniture for your living room, office, bedroom, dining room, and bar, designed to elevate your space with a modern touch. Whether you prefer to shop online or in-store, we have convenient locations in Dallas and Frisco to serve you. Experience the ultimate in modern living with our curated furniture selection today.


Dane kontaktowe

1,7

Bardzo słaba

Wynik TrustScore: 1.5 na 5

126 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,7

Wszystkie recenzje

(126)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Comfortable and stylish

We bought two barstools for our kitchen island. Pretty happy so far.

1 kwietnia 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Diane, we hope you enjoy your bar stools for many years! Thanks for shopping at Zuri.

Oceniono na 5 z 5

I ordered this GATES LEATHER EXECUTIVE…

I ordered this GATES LEATHER EXECUTIVE CHAIR for my home office. It is beautiful and comfortable. Great back support. I can sit 12 hours to 14 hours on it per day. High quality product. I heartily recommend this company and this product. I highly recommend this company and this product.

7 kwietnia 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi, we're glad that you're finding the chair so comfortable! Thanks for shopping at Zuri!

Oceniono na 5 z 5

Fast shipping it's a very well built…

Fast shipping it's a very well built chair easy to assemble and very good looking too

6 kwietnia 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi, we're glad that you received your chair quickly and love it! Thanks for shopping at Zuri!

Oceniono na 5 z 5

Great design

Great design, Well constructed and super fast delivery. Instructions said it would take 2 (to tangle) but I did it by myself.

4 kwietnia 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Barbara, we're glad that our quality and fast delivery lived up to your expectations. Thanks for leaving us a great review!

Oceniono na 5 z 5

Great island chairs

Great customer service! We bought island chairs, dining room chairs and a makeup chair for my bathroom.

6 kwietnia 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Shirley, we're so glad to hear that we lived up to your expections for great customer service. Hope you love your chairs.

Oceniono na 5 z 5

Zuri furniture is one of the “best”…

Zuri furniture is one of the “best” furniture companies we have every dealt with online. We are always wondering about the quality and how things will come in when ordering online. Even worry that the office chair will not be comfortable. With Zuri, no problems getting better quality than you think you will get. The leather is excellent. Everything arrived perfectly. Every piece was rapped and boxed well. The office chair is perfect to sit in. When you put the chair together, it all fits very tightly. Expect to use some muscle. You will be very happy with your purchase. We will buy from them again and again. We will recommend to everyone.

3 września 2022
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Chris, thanks for the positive review! We love hearing from our customers – especially when our products are able to make a positive impression. We look forward to seeing you soon. Thanks for shopping at Zuri!

Oceniono na 5 z 5

Bar stools

Absolutely love the bar stools I purchased / very nice quality and easy to install

3 kwietnia 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Renata, thank so much for your feedback about your recent purchase from Zuri. We're so glad that you love your bar stools! Please do reach out if we can help with anything in the future, we look forward to seeing you again soon!

Oceniono na 1 z 5

the ROCKEFELLER LEATHER EXECUTIVE CHAIR…

the ROCKEFELLER LEATHER EXECUTIVE CHAIR chair is wonderful! the mechanism and support pieces are below standard! my tilt mechanism repeatedly failed. two betal bars connect the upper chair back to the mechanism. they just broke off suddenly. zuri has refused to make me whole. they wouldn't even sell me a replacement mechanism! i contacted their supplier, in china, zuri wouldn't even allow them to send me a replacement in their shipping container! i'm now stuck with an expensive chair with cheap, faulty mechanics! i would not buy this chair again!

17 marca 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi, your original order was placed and received in 2020 and was sent a replacement mechanism and seat in the last couple of years. We've therefore replaced replaced multiple parts and the chair is now outside of warranty.

We have offered to sell you a replacement part but you've declined. Please reach out to support@zurifurniture.com should you change your mind about purchasing a new replacement part.

Thank you.

Zuri Support Team

Oceniono na 1 z 5

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. They are a complete scam. Please save yourself the headache and purchase from a more known company with good customer service. Furniture quality is poor and customer service was even worse.

1 grudnia 2022
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi, We are sorry to hear that the experience didn't live up to your standards, but we would love the chance to turn your experience around!

We unfortunately can not locate any orders under your name or information, so please reach out to support@ZuriFurniture.com so that we can review the situation and try to turn this into a five-star experience.

Thanks, and we look forward to hearing from you,
Zuri Support Team

Oceniono na 1 z 5

Don't do business with these people's people they

Don't buy anything from Zuri furniture cheap stuff from China!

15 marca 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi David, we hope that the resolution to replace your item worked in your favor. Our customers are the heart of our business and we thank you for shopping with us.

Zuri Support Team

Oceniono na 5 z 5

Love our new stools!!

We've purchased from Zuri once before and the quality and style of the recliner chair was so fantastic that we wanted to try a different product from them. The counter stools we purchased are sturdy, functional, comfortable and so contemporary!! We just love them!

9 marca 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Jill, that's awesome that you love our furniture! Thank you for taking the time to give us such a great review! We hope to see you soon!

Oceniono na 5 z 5

Beautiful and sturdy!

These are the type of kitchen stools I have been looking for. Heavy duty and beautiful. Replaced a cheap set from Macys that didn’t hold up to my family’s use. These are heavy duty. The square base is a must. Love them.

9 marca 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi David, we always aim to have high-quality products and we're glad that your bar stools live up to those standards. Thanks for the awesome review and we hope to see you soon.

Oceniono na 5 z 5

Great product

I want to say that I am pleased with my purchase of Mclntosh square table. Shipping was on time. Packaging was top notch. The table looks exactly as I anticipated. It adds luxury feeling to my living room. I would buy again from Zuri furniture.

13 lutego 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Jayne, thanks for the great review! We're glad that you have that luxurious touch to your home. We always aim to deliver our furniture without any issues and we're glad that everything worked out for you. We hope to see you soon. Thanks for shopping at Zuri.

Oceniono na 5 z 5

We purchased a huge beautiful attention…

We purchased a huge beautiful attention getting painting at Zuri. They were helpful through the purchase process and delivery (it was way to big for us to take in our truck) was exceptional. It was packaged with extreme care so as not to damage, and the men delivering were professional, kind and careful with our merchandise.

6 maja 2022
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Laura, thanks for the positive review! We hope you love your painting for a long time to come. We try our best to give our customers the highest quality products and great service - so we're glad you experienced both. We look forward to seeing you soon. Thanks for shopping at Zuri!

Oceniono na 5 z 5

Elegant , comfortable and excellent customer service

First it was their customer service and style that impressed me , once my orders started to arrive the quality of how they pack and ship to be sure they are not damaged .
Now all my house , office , living room , dinning room is zuri style elegant furniture . As I am starting to remodel my bedrooms that will be next and can not wait .
They are always available and great !!!!

3 marca 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Fariba, thanks for the positive review! We hope you love all your furniture. We try our best to give our customers the highest quality products and great service - so we're glad you experienced both. We look forward to seeing you soon. Thanks for shopping at Zuri!

Oceniono na 5 z 5

Ready for my next purchase

I’m about to make another purchase form Zuri furniture, they have excellent customer service and they are 100% reliable, what you see it’s wat you get. I don’t look any where else, their product quality is unmatched.
I bought first a total of 8 Boston chair
The second purchase was 6 mes dining chairs
And I’m remodeling my living room now.

30 maja 2022
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Lucy, hope you're enjoying your Boston Dining Chairs. We'd love to see how they look in your home. Share the pics with us on our Customer Gallery page - https://www.zurifurniture.com/gallery (that is if you haven't done so already :) We look forward to chatting with you soon. Thanks for shopping at Zuri.

Oceniono na 5 z 5

Mesa dinning chair

I am really happy with Zuri's fast delivery, fair price and quality products. The Mesa dinning chair is comfortable, stylish and affordable. The modern sleek style goes great with the Fiore 53" Round Dining Table that has a built-in lazy susan. Perfect for our family.

10 lutego 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Lisa, glad you're loving your new dining table and chairs! The Mesa is definitely one our customer favs. Thanks for the great review. We hope to see you soon. Thank you for shopping at Zuri.

Oceniono na 1 z 5

Zuri sent out mismatched pieces of a 3…

Zuri sent out mismatched pieces of a 3 piece sofa. Seats did not match, legs did not match and center piece did not latch on. Zuri states they went above and beyond to help. NO they did not. They did not arrange to reimburse me the fees I spent to get this couch installed and then removed even though they paid for the return shipping. They did not compensate me for being out of a sofa for weeks. They did not compensate me for asking me to crawl under the sofa to take photos of the manufacturer's label. They offered to send a replacement but that was not going to be available for 6-8 weeks and based on their awful customer service with mistakes I had no confidence it would be shipped out on time or correctly. So I asked for a refund which they finally posted to my credit card weeks later - and as you know this shows up as a credit on the card and is NOT actually returned to the customer in the form of a check.
Customer service NON existent. Delays after delays. I paid $4,703 for this sofa. The sofa left in my house for weeks was mismatched and unsafe because the center pieces did not latch. I opted for a return. Needless to say they took over a week to find a shipper, have not reimbursed me for any of the additional fees I was out nor compensated me for this awful experience. My money finally showed up as a credit on my credit card but that means my money is only useable if I spend that amount using my credit card company. They do not give cash refunds nor compensation for wasted hours and hours. The untruthful response to my Yelp review essentially called me a liar. How outrageous. Do NOT use this company. Their products are shoddy, there is NO customer service, and they are rude. You will loose money and have nothing but stress. The Better Business Bureau of Dallas rates them as a D with multiple ONE star only reviews.

22 lutego 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hello Patricia,

We're sorry that you had some issues with your order, but at this time we do show that you were refunded in full. We, unfortunately, can not provide a cash refund, as we are required to refund to the original payment method made, which in this instance was your credit card.

We definitely did not try to imply you were a liar, only outline our side of the story as Yelp reviews allow us to do. We do feel we went above and beyond for you, and tried to resolve the issues your report, and in the end we did waive all return fees for you. We're sorry that we couldn't meet your desires, but would love another chance to earn a five star review should you desire, so please reach out to our support team if there is anything else we can provide for you.

Oceniono na 1 z 5

Expensive for what it is and terrible service.

They present their furniture in the best light...but the reality is a regret for me.

I bought three expensive office chairs described as full leather. Only certain parts were. Slightly over two years later, the metal bottom base cracked and split on one chair, damaging my floor. I am normal weight, not heavy. I contacted them and the warranty ran out in a year, which I understand but this is faulty defective product sold to me. They wanted to sell me a replacement piece and no apologies for selling a substandard chair. Will never buy again from them.

10 lutego 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hello J,

We are definitely sorry to hear that you had issues with the chairs you purchased! We do offer the one year extended warranty for our product, but as you outlined, the purchase was over two years old. We definitely disagree that our products are substandard, which is why we offer such a long warranty period.

We are having trouble locating your order, but would love to discuss what we can do to turn this around into a five star review, so please reach out to our support team and we will be glad to review and assist!

Oceniono na 1 z 5

Do not order from this company

Do not order from this company. They have very expensive products but will not back up their products with the customer support you would expect from a high end company. I asked for a return after spending 5 hours to put together a cabinet that had a broken piece. The item is not the quality I had expected but the company will not offer a return or even a store credit.

1 lutego 2023
Opinia niezależna
Logo Zuri Furniture

Odpowiedź od Zuri Furniture

Hi Melissa, we are definitely sorry to hear that you had issues with the cabinet you purchased!

We are having trouble locating your order, but we would love to discuss what we can do to turn this into a five-star review, so please reach out to our support team; we will be glad to review and assist!

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