Zoe Kay Jewellery Recenzje 

195
•
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I placed an order with this company. The delivery was prompt. The item on the other hand was not upto satisfaction. Very flimsy. Certainly wasn't what I expected! It took me about a month to get a r... Zobacz więcej

Oceniono na 5 z 5

My order was confirmed straightaway My next communication was to say it was out for delivery with a tracking number. My bangle arrived safely, within 4 days and well packaged with no faults. It’s... Zobacz więcej

Oceniono na 4 z 5

I placed my order before reading these reviews and was worried I’d been scammed especially as hadn’t had an update on dispatch several days after order confirmation. However, I got an immediate respon... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great service from answering questions to placing and receiving order! Very fast next day special 1pm delivery FREE! What more can you ask for really. Probably missing out on a customer base mark... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep jubilerski

Napisane przez firmę

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

195 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 75% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(195)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 19

Napisz recenzję
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Oceniono na 1 z 5

I placed an order with this company

I placed an order with this company. The delivery was prompt. The item on the other hand was not upto satisfaction. Very flimsy. Certainly wasn't what I expected! It took me about a month to get a refund. I would NOT recommend using this company. Be warned!!!!

21 września 2026
Opinia niezależna
Oceniono na 5 z 5

Very happy with my order, highly recommended

I was looking for a rose gold 9ct name necklace and found it surprisingly difficult to source. I came across Zoe Kay Jewellery and, at first, I was a little hesitant to order because I know gold is expensive and I was worried about ending up with an inferior piece or a very fine, delicate chain.

I contacted them to ask whether they could make the necklace with a thicker chain, as well as offer the option of a 16 or 18cm chain extension. They were incredibly accommodating and were happy to make it exactly as I requested.

Zoe Kay Jewellery were also excellent at responding to my messages. Their website states that pieces can take up to 12 days to make, but mine arrived much sooner by Special Delivery, which was fantastic as I had asked if they could get it to me before a certain date. They made sure it arrived on time.

The necklace itself is honestly better than I expected. The chain is surprisingly sturdy for rose gold, the name stands out beautifully, and the piece is really well made. The name was actually bigger than I expected, which was a lovely bonus!

I was genuinely surprised to see a few 1-star reviews, as my experience with Zoe Kay Jewellery has been nothing but positive. They listened to exactly what I wanted, communicated really well and delivered a beautiful piece of jewellery.

I would definitely recommend this company and would happily order from them again. ❤️

6 października 2026
Opinia niezależna
Oceniono na 5 z 5

Man earing

Had a stunning man earing for my husband. Come in come week . Only down fall is I had to email to ask if it been sent out . But did have a reply with tracking number . But overall good service thank you would buy again

21 września 2026
Opinia niezależna
Oceniono na 5 z 5

My order was confirmed straightaway

My order was confirmed straightaway
My next communication was to say it was out for delivery with a tracking number.
My bangle arrived safely, within 4 days and well packaged with no faults. It’s delicate and as described
No problems at all so a great experience, thank you!

4 września 2026
Opinia niezależna
Oceniono na 5 z 5

Ordered a necklace for my wife a few…

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied.

Unfortunately the product was faulty, I contacted Zoe Kay with images and they quickly arranged for it to be returned.

Replacement product was delivered yesterday with no issues.

I’ve given 5 stars as the customer service was excellent and the issue resolved.

Highly recommend using this site.

⭐️⭐️⭐️⭐️⭐️

25 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Great little company

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which was answered promptly telling me that order was on the way and sure enough it arrived next morning. They are a small company and probably don't have the staff to constantly tell you what is happening but they were lovely, polite and prompt on answering my queries.
The ring is even nicer than the photos and I am more than happy with it.

24 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Terrible

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubting if I’ll get my item at all. Terrible company, do not use.

4 sierpnia 2026
Opinia niezależna
Logo Zoe Kay Jewellery

Odpowiedź od Zoe Kay Jewellery

Hello George Ashton

Thank you for your review.

As we confirmed via email in response to your email – the order has been shipped via Royal Mail.
Delivery will be Thursday this week.

If we can be of further assistance, please reach out to our Customer Service team – they will again happily assist you.

Kind Regards

Zoe Kay Jewellery

Oceniono na 1 z 5

NOT A GOOD EXPERIANCE.COMMUNICATION NOT…

NOT A GOOD EXPERIANCE.COMMUNICATION NOT GOOD.EVEN SENT EMAIL ASKING IF THE SITE WAS A SCAM.I PAID £253.00 FOR A GREEK GOLD CROSS LAST WEEK.STILL WAITING FOR DELIVERY COLIN.

3 sierpnia 2026
Opinia niezależna
Logo Zoe Kay Jewellery

Odpowiedź od Zoe Kay Jewellery

Hello Colin Boyd

Thank you for your review.

As we confirmed via email in response to your emails – the order has been shipped today via Royal Mail with Special Delivery 1PM Service.
Delivery will be tomorrow.

Please note - Your order was placed 30th July 07:47pm.
The delivery time stated is 3 working days on the item ordered - the order will deliver in accordance with this timeline.

If we can be of further assistance, please reach out to our Customer Service team – they will again happily assist you.

Kind Regards

Zoe Kay Jewellery

Oceniono na 5 z 5

Beautiful ring

Easy to order, the ring looked better than it did in the picture and did not feel flimsy. I love the ring it's beautiful

15 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

This is just the best place to order…

This is just the best place to order from my husband passed away on the 9 December he was only 55 and he had a accident this place delta with everything and made it very fast and posted it out you wont get a better place to order from just the best and I will shop there again

12 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

i bought a necklace for my daughters…

i bought a necklace for my daughters 50th birthday engraved with her 3 childrens names on , the engraving was so tiny you can barley make out what it says and the chain is that thin i couldnt see it in the box untill i put my specks on . i paid £218 and the value of it is nothing like i paid , i have had to buy another chain for pendant at the cost of £125 to try make the necklace look like something better, as the saying goes you cant make a silk purse out off a sows ear !!!!! by the way i weighed the supplied chain in and got £10 for it , my advice is to shop for your special jewellery somewhere you know wont rip you off, avoid at all costs

12 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

I would not order from this place again.

I would not order ever again from this place .no correspondance other than thats your track number which didnt work .the item did arrive tho a day late after paying for next day by 1pm .present to late for birthday thanks for that .no email saying thanks for purchase ignorant company never again .£561 paid for this piece of crap that looks like plastic .its very cheap quality nothing like the picture .yes it has some description of it listed .however going to get it tested as i dont trust its all gold .garbage waist of 561 pounds

1 grudnia 2025
Opinia niezależna
Logo Zoe Kay Jewellery

Odpowiedź od Zoe Kay Jewellery

Hello Steven

Thank you for your review.

We are very sorry – but we do not offer next day delivery on the piece you ordered.
Nor did you pay extra for delivery.
All our orders come with free UK delivery via Royal Mail.

Your order was placed on Saturday 6th December.
Delivery was Wednesday 10th December.
As per the product description - delivery is 3 working days.

Our gold pieces are high quality and sourced from Hatton Garden, London.
These are UK Hallmarked by the UK Assay Office.

If you have an issue with the order, please kindly contact our Customer Services who will readily and happily assist you.

Kind Regards

Zoe Kay Jewellery

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