York Ward & Rowlatt Recenzje 

Always great customer service from the aftersales team.
Always call you to keep you updated, and cannot fault the work undertaken.

I've been bringing my cars to York, Ward & Rowlatt for nearly 8 years now, and I've always been impressed with their service. They’ve looked after everything from my Range Rover to my BMW convertible, and they've consistently provided top-notch care at a fair price. Whether it's a routine service or a more complex repair, I know I can always count on them to do a fantastic job. Highly recommended!

Body shop repair ..fantastic job done great customer service and a beautiful clean car returned

Excellent service and staff - Stewart particularly today helped reset the dash computer. I’ve been a customer for years and never been disappointed. Thank you YWR and again especially Stewart

On arrival at reception was made to feel unwelcome at the outset.Person on reception made it clear that if you weren't a "regular" that they weren't interested, almost to point of rudeness.
My previous visit had been a completely different experience. Clearly had a change of staff since then.

The service I’ve received from this main dealership has been exemplary. My 2019 Insignia which I purchased from them a year ago is by far the best car I’ve ever owned.

Today it was the after sales team that impressed. It was time for a service and the dreaded MOT.

My car was collected at the agreed time by a friendly helpful driver.
Within a couple of hours I received an update text which included a video of the MOT test taking place. That’s something I’ve never seen before, now I know what the underside of my car looks like.

This was followed by an update phone call during which I authorised the 2 little jobs that needed doing.

Later I received another update call letting me know that the car was ready and would be delivered as soon as the complimentary valet was finished.

By 3pm my car was back on my driveway.

A completely hassle free way to get my car serviced and looking great.

Thank you Nick and the rest of the team for a fantastic experience.

Next year it’s time to upgrade, there’s no doubt where I’ll be going.

Fw: Unsafe curtesy car
Good afternoon,


This is an open letter of complaint, regarding an issue I had with a curtesy car provided to me by York Ward & Rowlatt in Wellingborough.



On Friday 12/01/2024 I brought my Peugeot 208 into the York Ward & Rowlatt garage in Wellingborough for a major service, I had arranged for a curtesy car to be provided for the day.

The Curtesy car provided was a Vauxhall Corsa E, KN23 WWF, millage 3885, I was shown the interior of the car and how to start and stop the engine and made aware of the different functions, so far so good.



The first part of the Journey has uneventful driving to Earls Barton to pick up my elderly father and then back home to Weldon park, but on the way back from Weldon park to York ward & Rowlatt to collect my car, with my elderly father in the car, whilst driving on the A43, new by pass road I experienced a major blow out of the front passenger wheel, whilst doing 70 miles an hour on the A43 duel carriageway. This caused loss of control of the vehicle which I had to fight with to keep from hitting the lorry next to me and then to get the car safely to the side of the road.



When I manged to get the car to the side of the road by which time my father and myself where extremely shaken, I called York Ward and Rowlatt, and the first person I spoke to I explained the situation including that the car was in a dangerous position and myself an and my father where now on a grass verge by the side of a busy road, with cars and lorries swerving around the now stranded car. The person I spoke to said they needed to check procedure which is the first issue do you not train your staff, we where in a potential life-threatening situation I had an elderly man with mobility issues with me and this person didn’t know what to do.

I was then sent a phone number which when I called sent me a link to website which I couldn’t access due to no internet.

Next, I had to make three more calls to York Ward and Rowlatt to get some help sent, luckily in the meantime someone stopped and was able to help get the car to a safer location, by this time my father was cold, scared and very upset.



Your service desk seemed more concerned with me paying for the new tyre than getting any help.



The RAC arrived and took the wheel away and changed the tyre which I paid for.



Once back at York Ward and Rowlatt I explained my frustration about being sent out in an unsafe and unchecked car to which one of your directors and I have witnesses to this asked if I check my car every day, I’m sorry I don’t lend my car out to the public. If York Ward and Rowlatt deem that an acceptable response when two people have almost been killed in one of your curtsey cars, then I feel you need to reconsider your customer service, when I have told people of this response they have been shocked.



I understand the car was checked a week earlier again according to the same director and no further safety check was carried out prior to me taking the car, I only did 60 miles in the car total just under 50 at the time of the incident, this leads me to question the safety of your cars.



The lack of concern was shocking even when I returned, I witnessed the lady I had been dealing with earlier in the day checking the car, and talking to the director before talking to me and asking if I was OK.

Nice to know that people’s safety at York Ward and Rowlatt is second to the car.



As well as this the director seemed more concerned with me posting on social media about the issue, which I have now done, and I have tagged your site on the post so you can see responses.



Another question I was asked do I have the tyre I’m sorry but know I was more concerned about getting myself and my father to safety again thank you for your concern.



I do expect a full report into what happened and why an unchecked unsafe vehicle was provided to me.



I have attached photos of the tyre.





Alan Roderick

I bought Audi from this company 6 weeks ago via online. There was an unexpected fault so contacted Ben who assist us. He tried to sort things out at his best. Due to the cost involved, I was loosing hope, but he manage to get all sorted. They kept after sale promise, proving they are trust worthy company which is not that common these days. So thanks a lot Been Lee-Smith.

I recently had the pleasure of purchasing a 22-plate Vauxhall Mokka from York Ward & Rowlatt, and the entire experience was absolutely outstanding! From the moment I stepped into the showroom, I was greeted with warmth and professionalism, and it only got better from there.

First and foremost, I would like to express my sincere appreciation for Ben, the salesman who assisted me throughout the entire process. Ben's knowledge, expertise, and genuine passion for helping customers find their perfect car were truly remarkable. He went above and beyond to ensure that my needs and preferences were met, making me feel like a valued customer every step of the way.

Ben's friendly and approachable demeanor instantly put me at ease. He patiently listened to my requirements and took the time to understand my driving habits and preferences. His extensive knowledge of the Vauxhall Mokka and its features was evident as he provided detailed explanations and answered all my questions with clarity and enthusiasm.

What impressed me the most about Ben was his unwavering commitment to finding the right car for me. He took the time to show me different options, explaining the benefits of each model and helping me compare them effectively. His guidance was invaluable, allowing me to make an informed decision that I am truly happy with.

Throughout the negotiation and purchasing process, Ben was transparent, honest, and fair. He ensured that I received the best possible deal, going above and beyond to accommodate my budget and preferences. His professionalism and integrity were evident in every interaction, and I felt completely confident and secure in my decision to purchase a Vauxhall Mokka from York Ward & Rowlatt.

Beyond Ben's exceptional service, the entire team at York Ward & Rowlatt created a welcoming and customer-centric atmosphere. The showroom was immaculate, and the staff members were friendly and attentive. From the initial inquiry to the final paperwork, every step was handled smoothly, efficiently, and with a genuine desire to deliver an exceptional customer experience.

I cannot emphasize enough how delighted I am with my Vauxhall Mokka and the outstanding service I received from Ben and the team at York Ward & Rowlatt. If you are in search of a new car, I wholeheartedly recommend visiting this dealership and seeking out Ben as your salesperson. His dedication, knowledge, and personable approach make the car-buying experience an absolute pleasure.

Thank you, Ben, for your outstanding service and for making my experience at York Ward & Rowlatt truly memorable. You have gained a customer for life, and I will be sure to recommend you and the dealership to all my friends and family. Keep up the fantastic work!

This dealership was an awful experience for me. I bought a car and found out within an hour that it was defective and unfit for use. I contacted to let them know there was a problem, and they advised me to take it to a nearby garage since warranty would cover it. The dealership rebuffed all requests to speak with them and refused to accept the car back or provide any form of assistance or resolution. I chose to return the car after a day of waiting since they weren't very helpful.

To return the car, I had to travel for 2 hours and 30 minutes. Paul S, however, refused to accept the return since they had fixed the car. Although I wanted to return the car, I didn't ask them to fix it. Paul was quite defensive when I told him he had sold me a defective car, and he kept blaming the mileage and the car's age (remember, it has an 18-plate). Paul I hope you see this review and feel some remorse for selling people defective cars and causing them to go through terrible experiences even though you were aware of my predicament (my wife is expecting).

Before looking at the vehicles on the website, I wish I had read all the reviews. I still don't feel secure enough to drive this car.

I would not suggest anyone buy a car from this dealership, and I highly urge against doing so.

We decided to purchase from YW&R on the basis that they are an approved dealer and we had faith in this. Paul was a very attentive salesperson and we appreciated his communication with us.

Unfortunately however, when it comes to the business as a whole, appearances can be extremely deceiving. We spent weeks in liaison with YW&R in relation to a used car. As a distant enquiry, we requested thorough photos and videos of the vehicle and any information regarding damage to the vehicle.

We eventually decided to proceed with the purchase and collected the vehicle less than two weeks ago. We were assured that the vehicle had a 12 month SpotiCar warranty (requiring thorough approved technician checks) and we purchased the additional extended warranty.

Within 2 days, my Husband got stuck in the car and we noticed some misalignment with the drivers side door; something that we believe should have been picked up by the supposed technician check. On discussion with our local main dealer, we were immediately told that it appeared the vehicle had sustained side impact, and had been subject to a subpar repair to the drivers side of the car. Not only had the door not been replaced, but the paint finish would also void the manufacturers anti corrosion warranty.

We relayed all of this to YW&R with a quotation for rectifying this. We were advised the vehicle would have to be returned as the cost of the works were not economical.

We are now being left with one vehicle, and will be unable to attend work meetings until we source an alternative car. Or, if we were to attend work meetings, we cannot collect our child from nursery. Neither of which are ideal situations.

We feel that YW&R have failed to meet their obligation for the SpotiCar warranty (checking bodywork sufficiently) and it seems they may have breached the Motor Ombudsman Code of Practice which required they check for historic damage, and for any alignment issues. We requested they source or pay for a hire car for a short period and they have refused.

We would not recommend YW&R at all. The true sign of a good business is how they react in the face of something going wrong. In this instance, we would have no argument that YW&R have accepted the vehicle back in line with Consumer Rights Act, as well as refunding us for the full tank of fuel we left in the vehicle. However what they have not done, is indemnify us for our losses and considerable inconvenience which have arisen as a direct result of their apparent process failures.

Edit: We've now been refunded for the returned vehicle, in line with the Consumers Right Act.

Having had a lengthy discussion with the CEO who asked that we considered removing this review and we spoke about the reasons that we feel disgruntled. Whilst he seemed to understand that we are in a disadvantaged position now (without our second vehicle) he appeared to take the stance that he wouldn't have expected his technicians to notice the misaligned door, and that our untrained eyes should have noticed instead. He also seemed to imply that we were expecting too much (to have a functioning and undamaged door) by stating that "you did buy a vehicle that is six years old" and that YW&R were doing the "honourable" thing by accepting the vehicle back; in fact, they have to accept it back by Law.

In the interest of transparency, they did return our funds swiftly.

Purchased a Seat Arona from YWR
Less than 2 years old. Was told it had 1 year warranty with them, also still under 3 year warranty with Seat so no worries.
When purchased i noticed aerial not looking flat & intact stupidly thought maybe that is how it sits,
A few months later radio not picking up DAB took it to seat who refused to fix under warranty told to contact YWR who sold it to me, they refused to fix under warranty.
Now dealing with Ombudsman
Dissatisfied Customer 😡

So after paying £120 for an investigation into the 5th gear slipping the van broke down 17 miles later at my own expense. After then waiting a week for my van to be booked in they replaced the gear cable (with 2 cigarette lighters left in the van and the incorrect mileage recorded on the invoice) the fault still remains. Will I be bringing my van back to YW&R to have it fixed NO! Do I get a refund NO! I can't afford to have more time and expense wasted to fix a fault which can't be diagnosed correctly.

Had booked my van in, two weeks prior to taking it there for a new clutch and Timing belt, had been quoted two days for the work, plus £125 for an "investigation" and was going to hire a car for the period. got a call on the Saturday afternoon, to say the parts were not there yet, and would i come in at Ten, am, to see if they had arrived! I replied that if they were not there, then we could arrange for the work to be done after xmas. I'm a self employed heating engineer and have clients waiting for me to get to them on that Monday morning. She hung up on me, and when i tried to ring back the number was blocked to me! What kind of an outfit is this! Think i had a lucky escape, merry xmas everyone.

As other people have said, lovely when you buy the car, awful afterwards.

Changed details of extended warranty after it had been purchased. This has ended up with us being unable to cancel and get a refund for the warranty because they changed the start date of the policy without letting us know.

AVOID AT ALL COSTS.

Having dealt with many Vauxhall dealers over the last 25 years, these are the worst in the business for customer service to the point that other retailers are avoiding them. They have no respect or appreciation for the customer and have been rude and condescending through the transaction, particularly when they have been proved wrong, beyond all doubt, they still say it is the customer at fault. Only interested in money not promoting good customer relations. Will never go back to them or recommend their services

Absolutely can’t fault this company. Excellent, patient and understanding of my needs when buying my next vehicle. A long time was spent on sorting my new car out and after a car accident they did everything they could to help.

Excellent customer service, friendly staff and totally professional.

I will definitely be returning when I look for my next one.

Thank you to all!

I have bought several cars from here as has my family and we always return due to being well looked after. Aftersales service is always good too so thank you.

Lovely when you buy the car but had problem with the car and are not willing to actually fault find the problem. And now the car been to the garage twice and still not fix. My car wasn't even looked at. They have spoken to my pregnant partner disgustingly not only on the phone but in the store. To top it of want to charge us for a hire car when we have already paid for it through the hire company and threatened us with a letter !

Very helpful and friendly staff and hassle free viewing /test drive