www.yoins.com Recenzje 2836

Odpowiedź od www.yoins.com

6 lis 2019

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Dear customer,

Thank you for shopping at Yoins and we apologize that you have had a dissatisfying experience with your order.

Have your problem got solved? If not, could you please tell us your order number and send us a photo of the item you received? We will check and solve it. If we did miss some items, we will give you a full refund or arrange a resend for you.

For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）

If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.

Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:

A.Contact us by email(cservice@yoins.com);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.

We hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,
Yuki

Odpowiedź od www.yoins.com

14 maj 2018

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Dear Mrs Alicia Stachura,

Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:

Sorry for the inconvenience caused by the stocking problems.

Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems. 

In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.

We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contract us.

Hope to hear from you again.

Best regards,
Polly

Odpowiedź od www.yoins.com

19 lut 2018

Dear larwaaayt Laura,

We are sorry to hear that you unsatisfied with our return policy.

If you find out any quality problem with your purchase,or you think of the product is not like as the pictures showed on our website.Please take and send us some photos of the defective parts.If the photos prove that the product is different from the picture showed on our website,we will charge the return shipping fee.Otherwise,we are afraid that you need to bear the postage to return the items.

All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.

More details about the return policy,please refer to the link,https://www.yoins.com/Yoins-Return-Policy-a-20.html.

Best regards,
Olivia

Odpowiedź od www.yoins.com

8 lut 2018

Dear Lidia Pawłowska,

Thank you for shopping Yoins and we are sorry to hear that.

We are working hard to create some overseas warehouse to solve this problem.At present, the warehouse in the United States has been completed.And other warehouses are constructing.

We are sorry to hear the inconvenience caused to you.In this case,could you please contact us for another solution which more convenient for you?We value the customer's shopping experience with us,and hope to hear from you again later.


Have a nice day.

Best regards,
Iris

Odpowiedź od www.yoins.com

2 lut 2018

Dear Violetta Walaszkowska,

Thank you for your compliment.

Yoins is the women's online clothes shopping,fashion clothing inspired by the latest fashion trends.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.

Have a nice day!

Best regards,
Iris

Odpowiedź od www.yoins.com

17 sty 2018

Dear Karolina Brigitt Plachimowicz,

Thank you for your wonderful review.

The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.

Have a nice day.

Best regards,
Iris

Odpowiedź od www.yoins.com

3 lut 2017

Dear Karolina,

Thanks for your order on our site.

If you think the items you have received from us is different from the picture on our product pages, you can send photos of the items to us with SKU sticker and shipping label to show the problem.

Our customer service email address is cservice@yoins.com.

About the delay of delivery, it usually takes 7-25 working days to deliver the parcels to their destinations via standard shipping or airmail, 7-12 working days via priority direct mail and 3-7 working days via expedited shipping service.


If you cannot receive the parcel in delivery estimated time, you can feel free to contact us that we can help you track the parcel.

Yoins is glad to help all our customers.

If you're not satisfied with our products or service, or if you have any further questions, please feel free to contact us.

Here're all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT 08:00)

Best regards,
Yoins Team