YOOX NET-A-PORTER GROUP Recenzje 

Désastreux, j'ai commandé une paire de addidas il ya presque un mois , ups me ballade depuis soit disant on ne peux pas me livrer car je ne suis pas chez moi, alors que d'après leur soit disant avis de passage j'y suis, résultat le colis apparaît sur le suivis comme livré se n'ai pas le cas Yoox refuse le remboursement. Il ne répondent a aucune de mes réclamations...je ne recommande pas se site qui se fiche du service après vente.

NEVER buy from here , they claim I have worn the shoes and refuse a refund. I don't know how they can run a business this way

A company that foolishly believes it can escape scrutiny and censure by a crude and shortsighted tactic of silence and avoidance - one wonders what their shareholders think of their woeful lack of leadership and disingenuous behaviour - eventually their abysmal reputation is slowly catching up with them - one can safely predict that with a reputation like this, their share price will tumble and their toxic management culture and the board members who do nothing to change it yet still receive bloated salaries and share options, will be culled.
It’s merely a matter of time.

THEY ARE THE REASON NOT TO ORDER MONTBLANC! They are engaging in bait-and-switch on Montblanc orders.. You order one kind of refill, you get another. I AM NOT SURPRISED TO DISCOVER THEY ARE ITALIAN.

Wildly inadequate customer service process and complete lack of accountability from them for defective merchandise. There are many choices when it comes to luxury retailers and I strongly recommend choosing a different one.

Been their costumer last 10 years,I believe these is the first time that i returned an item, looks like the parcel is lost or stolen
EXTREMLY POOR SERVICE FROM YOOX
I open a case with PayPal no updates been sent
These businesses is run by people who don’t care about costumers satisfaction
looks like I lost 300£ because of their incompetence
40 days since i returned the parcel I am still waiting for refund
AVOID AVOID AVOID
I will keep writing reviews until I get my money back

Worst experience ever. They sent me the wrong item. wrong boots+wrong size. I returned the package, thay received 3 weeks ago and still waiting for my refund.
What is wrong with this people.

7th Feb - order shoes from Yoox

13th Feb - I am advised that my parcel has been delivered to a collection point. Spend an hour at collection point whilst shoes are searched for my various members of staff. I call Yoox and UPS to advise that my parcel wasn't there and that I had been given a parcel for a Louise Marsden of 264 Upper Street...twice!
I also re iterated the same information in an email.

I am advised by UPS during my call that sometimes tracking can say that a parcel has arrived when it hasn't, and that I should go back to Budgens the next day after 11am.

14th Feb - I am advised by Yoox in an email that according to UPS tracking information that the package is at Budgens.

I return to Budgens to be advised that the parcel is still not there.

I call Yoox to advise them that the parcel is not there and I am advised that an enquiry will be opened that can take up to 10 working days.

Feb 19th - I receive an email from Yoox advising me that my parcel was delivered to Budgens on the 14th of February and is ready for collection.
I reply saying that I have already tried twice to collect the parcel and have been advised that it is not there.
I request that I am either refunded of that Yoox arrange for UPS to collect the parcel and deliver it to my home address.
This request is ignored and I am then told via email that the package will be available to be collected from Budgens on Friday 21st February.

21st February- I return to Budgens. As suspected there are no shoes there.
I call Yoox who advise they will get someone to call me back. No one calls me back.
I request via email Yoox official complaints procedure. This request is ignored.

23rd Feb - I receive an email from Yoox advising they are forwarding my email on to customer services.

25th Feb - I email Yoox asking for the status of my investigation, as I was told on the 14th Feb that an investigation would be opened. I again ask for the complaints procedure. Again this is ignored.

I call UPS asking them to investigate what is happening.

26th Feb - Yoox email me advising that they have opened an investigation on the 25th February despite telling me on the 14th February that they were opening one. I suspect it it UPS that have been the driving force behind the investigation, NOT Yoox.

10th March - I am still £500 down without any shoes due to no fault of my own. I will now have to proceed with contacting the appropriate ombudsman in an attempt to recoup my money. Very very dissapointing especially as these were meant to be shoes for my wedding.

State lontani da questo sito.servizio clienti praticamente inesistente.scrivono che sembrano dei robot ma in realtà non lo sono e non sanno nemmeno l italiano.quello che è peggio è che da un sito con capi di abbigliamento così costosi non ti aspetti un servizio così pessimo! Ho acquistato un paio di jeans con un buono da 100 euro.vado a chiedere il reso perché mi hanno spedito una taglia sbagliata e scopro che mi rimborsano solo dieci euro(ovvero la parte che è eccedeva il buono).delusione totale.

Moi ça fait plus de 10 ans que je suis sur Yoox, et aucun problème

Ne commandez pas d'article de luxe sur ce site.
J'ai effectué une commande pour plus de 1000 euros et les articles ne me correspondaient pas du coup j'ai effectué un retour en passant par leur transporteur UPS, le colis s'est retrouvé dans la nature pendant plus de 15 jours et au final lorsqu'ils l'ont reçu ils m'ont remboursé qu'un seul article indiquant qu'ils manquaient les autres !!! Du coup, tout est pour ma pomme , ils m'ont mené en bateau pendant plusieurs mois m'indiquant mener une enquête avec UPS mais c'est faux, ils n'ont rien fait et me répondent toujours la même réponse comme des machines !! A FUIR

Ich bin seit 23 Jahre YOOX Mitglied. Leider nach so langen Zeit muss ich mich auch den schlechten Bewertungen anschließen. Kürzlich habe ich 6 Artikel bei YOOX bestellt. Die Hälfte davon kam beschädigt, gebraucht oder schmutzig an.. Also wenn ich in secondhand Laden einkaufen möchte, wäre ich hingegangen. Jedoch wenn ich neue Artikel bestelle möchte ich auch neue Artikel haben… Retoure geschickt, bisher sehe ich nur Rückerstattung für lediglich 2 Artikel auf moneyyoox. Was früher ein Klick im kundenkonportal gewesen ist, ist eine erschwerte Prozedur. Mann muss das Kundenservice anschreiben um ans eigene Geld dran zu… es kommt auch keine Reaktion auf die Anfrage. Am Telefon wird man nur getröstet und es wird gesagt dass es von eine andere Abteilung bearbeitet wird und das Zeit in Anspruch nimmt. Verstehe ich nicht. Muss ich jetzt ewig auf mein Geld warten? Oder wie.

I like the types of clothing and accessories that are available to buy from this shop

Non capisco in che mani è passato YOOX negli ultimi anni. Ero iscritta dal 2004, poco dopo la creazione del sito ed era veramente favoloso, pieno di affari d’oro, veramente competitivo.
Poi è passato alle mani straniere, poi a Net a Porter e adesso non so davvero a chi. Il fatto sta che non si riesce a comunicare, i prezzi sono altissimi, cambiano tutti i giorni nascondendosi dietro le promozioni ma se uno fa lo screenshot all’articolo, capisce subito la sua fluttuazione. Nessuna promozione! E non è vero che i capi presenti qui costano 30% meno; alcuni sono addirittura più cari dai negozi.
Call center impossibile ad avere una risposta dall’Italia. Tutto in Albania e hai voglia di spiegare il problema, tanto sono tutte risposte automatiche e così anche le e-mail.
Ma ultima è davvero forte. C’è una specie del portafoglio digitale chiamata Moneyoox dove si mettendo i soldi ottenuti per i resi pagati in cash oppure vuoi averli lì per il prossimo ordine. Dopo hai la possibilità di trasferiti sul tuo conto PayPal. Fino a qualche settimana fa lo potevi fare da solo cliccando semplicemente su “riaccredita” e venivano trasferiti sul PayPal. E qualche volta non arrivavano i soldi, per errore loro probabilmente senza ovviamente ammetterlo, ma più spesso c’era un errore di sistema ma non lo dicevano mai.
Adesso no; adesso se voglio i miei soldi presenti nel Moneyoox, devo scriverli, chiedere il permesso e siccome sono lì ho ricevuti, ho fatto la richiesta ben 3 volte e altre 2 email al servizio clienti e la risposta, che devono fare le verifiche sul mio conto. Ok però ditelo che la prima volta con un vostro nuovo sistema è così, altrimenti uno si allarma. No, la seconda volta lo stesso, la terza idem. Quindi io, l’utente, non posso più gestire i miei soldi? Devi chiedere il permesso a YOOX? Ma dai!
Sempre più pessimo sto sito, veramente.

Job Opportunity at YOOX Net-a-Porter Group Scam!

On Sunday - 16/02/2025, I saw a job advert pop up online and after filling out the short application form, I was first contacted by one Bernadette ( last name undisclosed from 078 7622 9813 - name showing on my screen was Jordin Araceli) claiming to be the Recruiting Manager at YOOX. After that, Mr Jack (last name undisclosed from 07899 079 504) texted me on WhatsApp claiming to be the Training Instructor at YOOX. After 2 days of communicating with him (what he calls training me...) via WhatsApp as he refused to provide any other contact details, I realised this was a scam and a complete waste of my time.

I am happy to share/forward all the screenshots of my communications/transactions with them on WhatsApp and on fruugoduo.com if required.

fruugoduo.com is their preferred website for the so called "training and work".

I just thought to share this here for the benefits of anyone out there looking to supplement their income.

Please be vigiliant.

Kind regards,
QC

Ich bin entsetzt, über wieviel negative Bewertungen ich hier stolpere und leider muss ich mich hier auch einreihen…. Bin seit 10 Jahren Kunde und war immer sehr zufrieden mit der Ware und der unkomplizierten Abwicklung. Jetzt hatte ich noch ein Guthaben in meiner moneyoox und habe um Rückerstattung gebeten. Was früher mit einem Klick möglich war ist heute ein schwieriges Unterfangen. Die Telefonnummer, welche im Internet angegeben ist, ist erstmal falsch, man landet in einer Spedition. Per Mail habe ich seit Tagen mehrfach Kontakt gesucht und um Überweisung meiner Gutschrift gebeten - das Geld war am nächsten Tag aus meiner moneyoox weg aber auf einen Gedleingang bei mir warte ich immer noch! Keine Reaktion von Seiten YOOX, sinnfreie Chats, die behaupten, man werde sich darum kümmern. Was ist nur aus diesem Laden geworden! Schade, ich war immer ein sehr zufriedener Kunde.

Fast shipping designer stock delivered to your door at crazy prices! Is in USD so you need to consider the currency conversion. Size calculator which consists of height, weight, body shape and it’s accurate! I’ve ordered a few occasion gowns quality is high sizing good. Also purchased corporate wear. Easy return process. Highly recommended.

This company is suck sorry I use not nice words . I was purchase 4 times iterm on this wed and they all canceled my order event I pay with my credit or debit card and when I came back to reorder my iterm was sold out . I called them and ask they only said sorry . Hello what is going on here . I pay with my debit card and srill canceled my order oh so maybe I need to pay cash lol. Not good company event I don’t know this is 100% real
Or fake product too. Don’t buy from this company

Don't be sucked in by the prices. If you ever want to return something that doesn't fit etc you end up paying almost half of cost of the item in returns!
I bought a dress for $128 with shipping and only had $72 returned thats $56 down the drain. Will never return

I fatti:
- data ordine n. 1801Y6AC725022 effettuato il 18.01.
2025 e pagato con KLARNA con opzione "pagamento in 3 rate";
- Ordine spedito il 20.01.2025 con UPS ad ACCESS POINT e consegnato il 22.01.2025 e RICONSEGNATO PER IL RESO ALL'ACCESS POINT IL GIORNO STESSO (22.01.2025) e segnalato in pari data a KLARNA;
- reso n. 22010ADW25ITBR accettato da yoox il 31.01.2025;
- rimborso inviato da KLARNA per la rata n. 1 di competenza il giorno 22.01.2025;
- conttato oggi (1.02.2025) il call center di yoox mi viene riferito che il rimborso e' stato inviato da yoox il 29.01.2025 e che sara' accreditato sul mio conto entro il 6.02.2025 (oggi non c'e').

Da acquirente in buona fede mi viene lecito interpellarmi sulle tempistiche di rimborso per acquisti su yoox pagati con KLARNA (su un altro noto ecommerce il reso per acquisto con Klarna e' stato accettato il 20.01.2025 e il rimborso a Klarna con la formula "paga dopo 30 giorni" e' stato effettuato il giorno dopo) impiegando tempistiche cosi lunghe (dall'acquisto del 18.01.2025 ad un rimborso entro il 6.02.2025), anche tenuto conto che secondo la nuova policy dell'Azienda yoox paghi per l'etichetta 6 euro che, oggettivamente, e' un costo che si attesta fra i piu' alti fra tutti gli ecommerce di "ampio respiro" e sulla cui piattaforma online non e' semplice indovinare la taglia perche' e' notorio che yoox non indica le misure dei capi esposti in vendita.

Sarebbe forse opportuna con tutto il dovuto rispetto da parte dell'Azienda yoox una politica dei "resi e dei rimborsi" maggiormente trasparente (il cliente fa affidamento sui 3 giorni di rimborso salvo casi di vendite intense) affinche' l'acquisto da parte del privato consumatore possa essere effettivamente "consapevole".

Gli operatori del call center e quelli addetti alle risposte email appaiono un "muro di gomma".