YOOX NET-A-PORTER GROUP Recenzje 

Controllo qualita' scadente.....purtroppo e' la seconda che succede,ultimamente.Sono cliente ultra ventennale .....mai avuto problemi,negli ultimi mesi il tracollo.Taglie sbagliate,borse non conformi alle foto del sito.Molto seccante e tempo perso.

Hello, December 25, 2025. I submitted a return request for package number 2911ZEJSH2501H and received a reply that someone would contact me within three days. Today is January 3, 2026, and no one has contacted me yet, and I don't know what to do with the package. I am asking for your help in returning it.

systematische Verweigerung durch Copy-Paste-Support

Ich bin ehrlich gesagt sprachlos, wie YOOX mit berechtigten Reklamationen umgeht.

Ich habe einen offensichtlichen Material- bzw. Verarbeitungsfehler reklamiert: Löcher im Leder, sich lösende Nähte, an beiden Schuhen an exakt derselben Stelle. Das ist ganz offensichtlich kein normaler Verschleiß. Trotzdem wird mein Fall nicht ernsthaft geprüft.

Stattdessen folgen endlose Copy-&-Paste-Antworten, mal auf Deutsch, mal auf Englisch, mal beide Sprachen abwechselnd in einer Mail. Offensichtlich automatisiert. Mein Eindruck: Hier antworten Systeme, keine Menschen. Auf meine konkreten Hinweise und die eindeutigen Fotos wird überhaupt nicht eingegangen.

Besonders dreist und rechtlich höchst problematisch: YOOX verlangt immer wieder ein externes Gutachten eines „Fachexperten“ auf eigene Kosten, andernfalls wird die Reklamation schlicht nicht bearbeitet bzw ignoriert. So wird die gesetzliche Gewährleistung faktisch blockiert und mit Füßen getreten. Das ist in dieser Form rechtlich nicht zulässig und dient offensichtlich nur dazu, Kunden zu zermürben, bis sie aufgeben.

Genau dieses Vorgehen beschreiben auch andere Bewertungen – und ich kann es leider 1:1 bestätigen.

Fazit: extrem schlechter, unprofessioneller Kundenservice, keine Verantwortung für mangelhafte Ware und ein Vorgehen, das rechtlich mehr als fragwürdig ist. Für mich definitiv die letzte Bestellung bei YOOX.

I recently purchased an item with a US credit card and a shipping address in Portugal. Returned all four dresses and still waiting for a refund or explanation. They finally sent me a copy of their back office refund ‘attempt’ claiming that was proof but no bank ARN OR
RRN number. In this document I also noticed they mixed up the names of delivery and billing thus the refund was not going to come through. They have put the onus on me even though it is their responsibility to void/cancel this transaction and issue a new refund. . Spent my holidays fighting over this but they didn’t even seem to understand or pretended not to. And by the way this purchase has a couple of thousand dollars. Not cheap. Very worried. Never again. Can I give them 0 stars??

Wenn es Minus Sterne geben würde würde ich diese vergeben
Erst wird eine falsche Größe geliefert. Man muss trotzdem den Versand bezahlen.
Dann funktioniert das UPS Retourenlabel nicht und man bekommt erneut den Versand in Abzug gebracht.
Respekt!!!!
Für mich daher nicht empfehlenswert

Ho sempre lasciato recensioni positive per questo sito, oggi in occasione del Natale purtroppo non è così!.. In data 15 dicembre ho effettuato un ordine inerente a un piumino colore sabbia mi è pervenuto di color cammello ho immediatamente telefonato al servizio clienti per la sua sostituzione visto che si trattava di un regalo natalizio ma purtroppo non funziona così l'ho reso e devo attendere il rimborso dello stesso e ordinarne un altro al 19 di dicembre sicuramente la sostituzione non arriva e nei negozi è impossibile trovare il mio articolo🥶 arrivati a questo punto dovrebbero prendersi le loro responsabilità!... Claudia

Think twice before purchasing from Net-a-Porter
Order - 0711ZKIQH2514M

I’m posting this as a serious warning to other shoppers.

I returned a high-value item (Magda Butrym suede and leather knee boots, 813 €) to Net-a-Porter in perfect condition, following their return process exactly. The parcel was delivered to their warehouse on 26 November.

Weeks later, Net-a-Porter refused to issue a refund, claiming the boots were returned with “damaged outsoles.” This is completely false. The item was not damaged when sent back, and no evidence was initially provided to support their claim.

What is deeply concerning is that after this happened, I found numerous similar reports from other customers describing the same pattern:

Refunds refused for alleged damage

No immediate proof provided

Long delays

Customers forced to escalate or threaten legal action to be taken seriously

In my case, only after disputing the decision and mentioning escalation did Net-a-Porter agree to “investigate internally.”

Whether this is poor handling, systemic warehouse issues, or something else, the result for customers is the same: you risk losing large sums of money even when you return items correctly.

My advice:

Document everything (photos/videos before return)

Be prepared for refund disputes

Consider whether you’re willing to fight for your money if something goes wrong

Based on my experience, I would strongly recommend NOT TO SHOP ON NET A PORTER.

After 10 days waiting for delivery they sent me the wrong size (1.5 sizes too small) boots.
Had to do a lot of “work” (phone calls, photos, emails, which they kept “not receiving”. … . ..), before they would accept for me to return the item….
I was meant to wear these boots on my Birthday when going out with my family…..
Tried to offer me a 16% discount to keep the item 😳, but the are no use to me!!!
Then a collection courier was organised by them and I had to argue over getting the courier cost refunded!!!
The courier gave me NO time to get to my door and cancelled the collection….
Then I had to wait for it being reinstated….
Delay on it showing having been scanned as “collected”….
Then 10 days for it to reach them…., followed by delay before they would check the returned item…..
Meanwhile an email reached me, AGAIN offering me a 16% discount to keep the item 😳, but I did NOT even HAVE the item any longer ‼️it was back with them. . .
And I had to respond to the email, or else they would take it I had accepted this ludicrous offer⚠️
By now I decide to phone my credit card company. They took all the details / dates, etc… and were ready to “issue a dispute” as soon as the time frame had reached the deadline. . . .
Miraculously on the last day, before the deadline, a refund was issued (though still pending after that for a few days. . . .) and today 15/12/25 it shows as cleared.
Of course I already had to settle my credit card account before getting this refund. . .
This was a month of agony, wasting my time & funds, resulting in me having nothing to show for it. . . .
AVOID at all costs⚠️

Ein Wintermantel ist nach einer Wäsche kaputt gegangen, da die steppung offensichtlich geklebt und nicht genaeht wurde. Ich sollte ein Bild als Nachweis schicken, das habe ich getan, der Mantel durfte lt. Etikett auch bei 30 Grad gewaschen werden. Anschließend wollte man einen Nachweis einer Expertin, die den Fehler bestätigt. Das habe ich nicht gemacht, da auch das zu meinen Kosten gegangen wäre. Nach langem hin und her dann die schriftliche zusage, ich könne den Mantel zurücksenden und bekäme den Kaufpreis erstattet. Am nächsten Tag kamen erneut Mails, ich solle einen Nachweis einer Expertin beibringen etc. Ich bin fassungslos und habe den Eindruck, da schreibt die KI und keine Menschen. Fazit: sie haben einen Kunden verloren, aber ich glaube, das ist dem Unternehmen nicht so wichtig, da es genug Käufer auf diesem Portal gibt.

⭐ Trustpilot Review: YOOX & UPS – Appalling

Delivery Service and Zero Accountability
I had another terrible experience with YOOX and their delivery partner UPS.

UPS stated the delivery would arrive on 3rd December, but instead they turned up a day early on the 2nd December with no notice. When I wasn’t home, they didn’t attempt a second delivery, didn’t contact me, and dumped my parcel in a pickup shop without my consent.

I contacted both YOOX and UPS, and neither of them made any effort to fix the situation.

YOOX refused to help, refused to arrange redelivery, and showed zero responsibility for their chosen courier’s mistakes.

In the end, PayPal refunded my €7 delivery charge not YOOX.

YOOX did nothing at all to resolve the issue or support the customer.

This level of service is completely unacceptable. Between incorrect deliveries and a refusal to help, I would strongly warn others to think twice before ordering from YOOX.

Ich habe eine fehlerhafte Jacke erhalten und den Mangel sofort per E-Mail und telefonisch gemeldet. Statt einer Lösung bekomme ich nur Standardantworten, als würde niemand meine Nachrichten wirklich lesen und trotzdem sollen 9 € Rücksendekosten fällig werden. Für mich ist das inakzeptabler Service, ich werde dort nicht mehr bestellen

Mio marito ha acquistato una camicia: è stata ripiegata malamente e infilata in una scatola troppo piccolina, senza buste ne’ protezioni. Una camicia nuova di marca. Senza commenti.

It s my second attempt to order something from this company and now I m sure that most of their items are fake. Size 4 (small) my order. An XXL jumpsuit arrived...Quality? Fake 100% Recently I ordered a Ferragamo pair of shoes size 35. They sent 34.5. The box was old and the shoes supposed to be calf leather. It is not. I m not returning the item I do not want to deal with them again

Mai più! Sono dei truffatori, inviano prodotti danneggiati e alla richiesta di rimborso, hanno il coraggio di dire che il prodotto non è stato acquistato da loro! Prodotto marca YOOX, da non credere! Partirà una bella denuncia a questi truffatori! Non acquistate !

I used to be a fan of this site (yoox) til I noticed the price gorging on the sales items how is it that item can from 10 seasons or even 5 seasons ago they trying keep the retail price from when it first drop &then they discount from there like excuse just cause ya still sitting on it doesn’t mean it’s holding its value , that is not gold for 1 & 2 the items are literally outdated and have the audacity to only offer 25% off for cyber Monday. Remember ya aren’t bigger than the consumer. W/o us them items will sit in ya warehouse on Lackawanna(Clifton) 4 ever!!

Ho effettuato un ordine l'11 di novembre. Ho acquistato una giacca per l'inverno ed un paio di scarpe per la spesa di quasi 500 euro. Appena ritirato il pacco noto subito che la scatola con cui era arrivato l'ordine era aperta ad un angolo.Purtroppo all'interno la giacca non c'era. Dopo due mail ed una telefonata sto ancora aspettando un loro riscontro. Sono anni che ordino online ed è la prima volta che posso dire che il s3ervizio e la cura del cliente sono totalmente assenti. Oggi all'ennesimo sollecito mi hanno detto che hanno aperto il caso. nei confronti del corriere. Pessima gestione e disagio enorme che ho speso 430 euro per una giacca che non ho. Scandalosi.

Terrible. I try looking for a remote work with them. It's after 10 minutes talking about nothing, sent me a fake certificate for proof it's legal in Ireland. Absolutely careful with this company!!!I asked twice in 10 minutes what is the job,I need a legal, registered company in Ireland. End of oh because I don't believe it.hahaha.its a scam be careful!!!!

Des produits avec des taille compliquée
J’ai du renvoyer des produits à cause de la taille très mal renseigné

Great prices, top end brands, excellent customer care. Thank you, Team

Terrible customer service!
I was away for a week and when I came back I had my package delivered. I tried on the shoes and they were my size but they didn't fit me (almost 2 sizes smaller). When I asked to exchange them, they replied that the return policy didn't allow me to exchange nor return after 15 days. I didn't want my money back, only wanted a size that would actually fit me! Never buying nor endorse YOOX ever!!!