This company is shambolic. I placed an order which was expected to be delivered in a few days. One week later, there's no sign of it, and no communication. Upon chasing, the customer services age... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Super fast delivery and an excellent bed frame. I did notice that the payment goes through to Dunelm so I presume that Worldstores is linked to Dunelm. Would definitely buy again from here, best price... Zobacz więcej
This is a second review after posting my first review only 3 days ago. Despite leaving a response to my review, which is clearly automated, they managed to fail delivery yet again on the day of delive... Zobacz więcej
Reakcja na opinię
Ordered 2 sofas, 2 incorrectly delivered, reordered another sofa on 10th Aug still waiting for that! I have emailed 3 times still no reply and call every day then on hold for ages! Really bad service... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
The UK's fastest growing online retailer of furniture, beds, mattresses, office furniture, homewares, gardening products, home improvement products, garden buildings and a lot more - in fact, everything for the home and garden! WorldStores prides itself on offering a huge range of products and great value prices backed up with exceptional customer service - including fast delivery on most of our range.
Dane kontaktowe
1,9
Słaba
17 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The items I received were just as…Duck Egg Blue bedding...
The items I received were just as advertised on the site, good quality, good price and delivered within the stated time..
Thank yo
Charmaine
24 lipca 2018
Opinia niezależna
They delivered product on time in good…
They delivered product on time in good condition and was as described.
24 lipca 2018
Opinia niezależna
Easy order and pay
Easy order and pay, updates on delivery, came on time curtains and nets great value for money I would recommend this company and products..
24 lipca 2018
Opinia niezależna
Good quality bed and mattress at a…
Good quality bed and mattress at a great price. Delivery process easy to arrange, prompt and polite
24 lipca 2018
Opinia niezależna
Very fast and efficient delivery and we…
Very fast and efficient delivery and we are very happy with the couches we bought. Would highly recommend this company.
24 lipca 2018
Opinia niezależna
Items bought were quality I expected…
Items bought were quality I expected good variety quick delivery easy website to navigate
24 lipca 2018
Opinia niezależna
briliant service &product
24 lipca 2018
Opinia niezależna
Very satisfied with the mattress
24 lipca 2018
Opinia niezależna
Just spend a bit more and get proper service
All seems good on their website and provided everything goes well then it's probably fine. BUT if you are not able to sit at home from 7 am to 7pm waiting for a delivery and you miss it - or you need to speak to "customer services" for any reason whatsoever then you're soon stuck.
Rude and sarcastic and obviously trained to just keep repeating the company mantra's that the system won't help or that there is nothing they can do. I have never in may life been so wound up by anyone in a customer service role - he simply would not listen to me and every time I started talking so did he. Perhaps it was a game in the office - either way it has lost them a sale and I will be advising anyone to spend the extra money and go somewhere else.
23 lipca 2018
Opinia niezależna
Odpowiedź od Worldstores
Hello Jonathan
Thank you for taking the time to leave your review.
I am extremely sorry to hear of the service you have received, we would like to look into this matter further for you, I have therefore contacted you privately for further information. Once received, we can certainly investigate this further for you.
We look forward to hearing from you.
Kind Regards,
Katherine
I am happy with my purchase
I am happy with my purchase, was delivered in time, easy to assemble and beautiful product.
23 lipca 2018
Opinia niezależna
Good customer service
Excellent pre delivery and day of delivery communication, driver with great attitude and very helpful. Easy to purchase.
21 lipca 2018
Opinia niezależna
Experience
Incorrect item sent. Very long wait on phone at least fifteen minutes on three occasions.
21 lipca 2018
Opinia niezależna
No Customer Service.....awful.
Absolutely awful. Have tried to have items collected for return twice now and on both occasions no one turned up, resulting in me sitting at home the whole day waiting. Keep having to send pictures of the items as they can't work out which items I am trying to return and it seems there is no continuity in customer care, as it someone new every time they email me.
Won't use them again...ever
20 lipca 2018
Opinia niezależna
Exceptional value for money
Exceptional value for money. Arrived in 1 week not 10. Delivery well informed and flawless. Thank you.
20 lipca 2018
Opinia niezależna
Delivered a broken panel wardrobe
Delivered a broken panel wardrobe and still waiting for the refund that agreed for the panel
20 lipca 2018
Opinia niezależna
Odpowiedź od Worldstores
Good Afternoon Koorosh
Thank you for leaving your feedback with us.
I am so very sorry to read that you have received a damaged wardrobe. This certainly wasn't our intention. We would like to sort this out for you as soon as possible.
Please contact us 0333 234 2634 or at : worldstores.customerservice@dunelm.com
We look forward to hearing from you soon.
Kind regards
Stuart.
Easy to order from the website…
Easy to order from the website especially as I live in the USA and I order for family members in England. So far no problems at all. Thank you.
19 lipca 2018
Opinia niezależna
So delighted with my purchase
So delighted with my purchase , I could not believe the speed of delivery , I shall definately use this company again and have passed on recomedation to friends and family... Excellent!
18 lipca 2018
Opinia niezależna
Pleased with item
Pleased with item, arrived promptly and goods were as stated when purchased
18 lipca 2018
Opinia niezależna
Good value for money & excellent…
Good value for money & excellent delivery service
17 lipca 2018
Opinia niezależna
Awful instructions
Good service and delivery but shame about wardrobe instructions, not exactly easy to follow even for a retired engineer!
17 lipca 2018
Opinia niezależna
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