Worldstores Recenzje 

16 971
Wynik TrustScore: 2 na 5

1,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

This company is shambolic. I placed an order which was expected to be delivered in a few days. One week later, there's no sign of it, and no communication. Upon chasing, the customer services age... Zobacz więcej

Oceniono na 5 z 5

Super fast delivery and an excellent bed frame. I did notice that the payment goes through to Dunelm so I presume that Worldstores is linked to Dunelm. Would definitely buy again from here, best price... Zobacz więcej

Oceniono na 1 z 5

This is a second review after posting my first review only 3 days ago. Despite leaving a response to my review, which is clearly automated, they managed to fail delivery yet again on the day of delive... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered 2 sofas, 2 incorrectly delivered, reordered another sofa on 10th Aug still waiting for that! I have emailed 3 times still no reply and call every day then on hold for ages! Really bad service... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dom i ogród

Informacje przekazane przez różne źródła zewnętrzne

The UK'€™s fastest growing online retailer of furniture, beds, mattresses, office furniture, homewares, gardening products, home improvement products, garden buildings and a lot more - in fact, everything for the home and garden! WorldStores prides itself on offering a huge range of products and great value prices backed up with exceptional customer service - including fast delivery on most of our range.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

17 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(16 971)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

delivery updates good

Easy to order and clear updates for order. Calls before delivery.
I ordered 3 of the same sofas and they all were slight different (feet/size of cushions etc) but close enough! Most people won’t notice.

10 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

tv unit

very good delivery service, kept informed of delivery time and took unit into room requested.

10 lipca 2018
Opinia niezależna
Oceniono na 4 z 5

overall fairly satisfied

Buying process was relatively quick and hassle free.
I was happy that the delivery men took the sofa bed upstairs into the bedroom.
My only gripe was that it took over two hours to get the sofa out of the packaging.

9 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

I am grateful for the full refund

I am grateful for the full refund. I did not like the bed I bought but I did not have any problems to get a refund and collection was arranged without any fee. Thank you for that. Service and communication was excellent.

7 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

Top class…

Top class!
Got a call before to confirm the date which was great, checked my contact details etc. Delivery drivers were great, informative and helpful and calling ahead to let me know when they were ariving. I Did start my purchase on Amazon however they couldn't specify a delivery date, they cancelled the order on the delivery date without my knowledge! Will come back to worldstores

7 lipca 2018
Opinia niezależna
Oceniono na 1 z 5

Can't fault them

Can't fault them, what I ordered is what I got, even offered me a day of delivery with a timescale of 1hour on that day, perfect to the minute nigh on, well recommended

5 lipca 2018
Opinia niezależna
Logo Worldstores

Odpowiedź od Worldstores

Hello Robert

Thank you for taking the time to leave your review.

I am so pleased that you are happy with your most recent order with us, please may we ask if the 1* review was supposed to be a 5* based on the comments you have put?

If there is something that we may be able to assist with, please feel free to contact us on Social Media (either on Facebook or Twitter) or you can call us on 0333 234 2634

Kind Regards,
Katherine

Oceniono na 1 z 5

Damaged item received then follow up very poor

Item when assembled by booked engineers was found to be damaged. Immediately reported to Customer Service and I was requested on receipt of request e mail to send photo back. This was done on the day of assembly. Automatic e mail acknowledgement received with 72 hour response time quoted. Left it a week then phoned up and was told I needed to send photos. Explained that I had done that previous week and customer assistant then found the e mail I had sent back. Told I would be informed when replacement item is to be despatched. It is now going on for a month since order.

5 lipca 2018
Opinia niezależna
Logo Worldstores

Odpowiedź od Worldstores

Good Afternoon Jacqui

I am sorry to hear that you have not received the spare parts that you have been requesting, I can see that delays in having this issued out have been created by an number of unforeseen circumstances such as the supplier requested the images and waiting from responses from them.
After looking into your case for you, I can see that we are doing all we can to have your parts sent to you. I would like to thank you for your patience whilst we dispatch them.

We aim to provide all our customers with a high level of customer care and to hear that you have not received that on this occasion is indeed regrettable. I hope this recent experience does not deter you from shopping with us in the future.

Kind regards
Stuart.

Oceniono na 4 z 5

Friendly staff, delivers on time.

We purchsed a recliner sofa from World Stores after many problems ordering the same sofa from Dunelm. The sales assistant was very pleasant and very apologetic with regards to the problems we had had. It transpires that Dunelm bought World Stores last year and it seems the 2 ordering systems are not compatible. The service from Dunelm was shocking to say the least. World Stores was a different story all together. Polite, professional and delivered when they said they would, the delivery guys were excellent.

Would we use them again, yes I think we would, would we order direct? Most definitely!

4 lipca 2018
Opinia niezależna
Oceniono na 1 z 5

Quite possibly the worst service I have…

Quite possibly the worst service I have ever experienced, I ordered doors and fixings on a Tuesday for delivery the following Monday, waited in on the Monday and nothing arrived.
I spoke with the company and they were rude and completely unhelpful, the doors and half the fixtures arrived on the Tuesday but one box was missing, seven phone calls later they have apparently dispatched the missing items.
All their phone operatives are incredibly rude, they won’t call or email back when they say they will and nor can you speak with a manager.
I would avoid this company at all costs

4 lipca 2018
Opinia niezależna
Logo Worldstores

Odpowiedź od Worldstores

Good Morning Rosie.

I am truly sorry to hear of these events, I realise that this has not proven to be a good experience for you and can assure you that this is not our usual standard of service. We aim to deliver an excellent level of customer service and I'm sorry that we have failed on this occasion.

We aim to provide all our customers with a high level of customer care and to hear that you have not received that on this occasion is indeed regrettable.

After looking into your case for you I can see that the remaining parts are due to be delivered today 05.07.18. Should you need any further assistance, please contact us on 0345 165 6565 and we will be happy to assist you.
Kind regards
Stuart.

Oceniono na 4 z 5

Easy to place order

Easy to place order, make payment and received next day. Would recommend. My daughter loves her lazybones cage. It is delicate but once set up seems ok but cannot confirm durability of the cage as yet. But ok for the price. Would have liked an invoice emailed once order placed.

4 lipca 2018
Opinia niezależna

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