Worktop City Limited Recenzje 

98
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our fitted furniture company couldn't source us brushed gold handles so we said we'd find some ourselves. Worktop City had the perfect handles in the 2 sizes that we needed. Excellent price & great qu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I needed extra long counters to minimise the number of joins. My kitchen fitter recommended Worktop City and I am so glad that he did. They offered a wide range of worktops at very reasonable prices a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Item exactly as described at a great price and fast delivery. Would certainly buy again from the company.

Oceniono na 3 z 5

Slick website which I'd love to order from but the product pages lack detail to help me design the kitchen. The base unit blind corner doesn't give dimensions for the corner moulding and no design sof... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

98 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,2

Wszystkie recenzje

(98)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 55

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Oceniono na 1 z 5

Damaged worktops

Damaged worktops, the damage was under the protective cellophane so impossible to see before fitting, company wasn't interested told me should have checked on delivery.

6 grudnia 2021
Opinia niezależna
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Good Morning,
We are sorry to hear you feel reason for a negative review, I have looked into this matter and can see you collected the good directly from our distributor at Southampton, we did not deliver the goods. In turn looking at the order notes you where transporting the items to the Isle of Wight. It wasn't until around 10 days after you collected the goods from Southampton that any damage was reported to our office, and in that period the items had also been modified/fitted. We are clear in our policies for checking and reporting damages. We are happy to replace any items reported as damaged within our guidelines/timeframes however we will not replace items deemed damaged after they have been cutt and or modified or fitted, prior to cutting and fitting packaging should be stripped from the items and checked for defect, without following these practices it is difficult to ascertain where damage has been caused.

Oceniono na 5 z 5

Never bought anything like this before…

Never bought anything like this before and the guys on the phone we're so patient, friendly and helpful, answering all my questions about the product and the delivery.
The delivery was arranged when I requested as I was given the choice from several days. The delivery man was very nice, very careful with the worktop and even helped me get one of the worktops into the back garden as it wouldn't fit in via the front door.
This company are marvelous. I highly recommend them.

13 kwietnia 2021
Oceniono na 5 z 5

nice and fast

10 kwietnia 2021
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Many Thanks for your kind feedback, we hope to deal with you again in the future.

WTC Team

Oceniono na 1 z 5

I'm still waiting for my worktop …

I'm still waiting for my worktop edging not a good look at the moment 😪😪😪

10 kwietnia 2021
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Good Morning, I have spoken to our sales team and nobody in our office was aware that the edging hadn't turned up and we cannot find any correspondence with regards this problem? my colleague has contacted the manufacturer this morning and requested some be posted out immediately
Sorry for any inconvenience,

WTC Team

Oceniono na 5 z 5

great service

I have used worktop city on quite a few occasions now, never let me down, been a choice of quick delivery dates, and prices are spot on.

10 kwietnia 2021
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Many Thanks for your kind feedback, we hope to deal with you again in the future.

WTC Team

Oceniono na 5 z 5

So I was really skeptical about…

So I was really skeptical about ordering as I had read the reviews online. I decided to risk it and order my Egger Worktops (They were significantly cheaper than anywhere else I could find as they were the only place that did 2m lengths) on my credit card so incase any issues i'd be covered by the credit card companies product protection policy. I was expecting delivery to be an absolute palaver after reading the reviews and it wasn't at all, it was great ! I got a text asking what day I wanted delivery, a phone call an hour before and the delivery man was great and really helpful with unloading the products with my uncle. Ordered Thursday, delivered Tuesday morning... literally cant complain ! :-)

23 marca 2021
Opinia niezależna
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Many thanks Laura for your kind review, we serve hundreds of customers each month and unfortunately customers generally tend to only leave reviews when something hasn't gone quite right, it is very nice to hear from customers and we really appreciate the feedback. We hope to deal with you again in the future.

Kind Regards
WTC Team

Oceniono na 2 z 5

This company is mis- selling

This company is mis - leading customers on their website. They advertise 2m x900 mm work tops and after you order and pay, they then ring to say their couriers refuse to carry 2m but will carry 4m!, so we had to pay more. The truth is that the courier used to cut the 4m into 2m but under H and S rules, now don’t. Worktop city has known this for a while, so knows that customers cannot buy 2 m lengths, but still advertise them. Apart from the fact that we, in our 70s, had to help the driver carry the extremely heavy work top up our drive, we now have 2.10m of surplus worktop.
This is mis - selling at its worst.

26 lutego 2021
Opinia niezależna
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Dear sir,
I don't know who supplied you with information regarding health and safety but it certainly wasn't anybody in our firm and this is not the reason behind us not been able to supply a 2mtr length to your delivery area. The depot which services your area do not offer half boards (2mtr lengths) they don't have the facility to facilitate this. As a company we do supply 2mtr boards although only through depots which have the facility to cut the boards. This was explained, we apologised and refunded. You then continued your mission to source a 2mtr and came back to us to re-instate the order and make a change to a 4mtr length when you found this was the situation amongst our competitors also who use the same distribution channels.
I am sorry you are dissatisfied on this occasion

Oceniono na 1 z 5

Shoddy firm with no customer service

BE AWARE OF WORKTOP CITY AND WORKTOP DEPOT. One of the worst firms I've ever dealt with. Very poor communication from start to finish. Not delivered on pre-arranged date and, as they are simply an online broker, not their problem. However, they didn't even know of any delays, nor were they bothered, not their problem appears to be their motto. Worktop arrived two days later with a scratch but only found that after board had been cut so, under their terms and conditions, not their problem. No offer of any goodwill gesture. WILL NEVER PURCHASE FROM THEM AGAIN - NOR SHOULD YOU!!!

14 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

Fantastic service always available to…

Fantastic service always available to answer email queries can’t fault the service great company and great staff

24 czerwca 2020
Opinia niezależna
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Many Thanks for your kind feedback, we hope to deal with you again in the future.

WTC Team

Oceniono na 1 z 5

dont bother unhelpfull cowboys avoid !

dont bother unhelpfull cowboys avoid ! dont listen to their excuses ! .

12 marca 2020
Opinia niezależna
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Good afternoon Mr Bishop,
I have investigated this matter and find this review a little unfair our website clearly states with the egger products the we don't have full UK coverage on delivery of this range and to call the office prior to ordering to check we deliver to your area prior to placing orders. Upon receiving your order no contact had been made prior to check if we cover your area and in this rare instance we don't have coverage of this range in your area.

Oceniono na 1 z 5

Shame I cannot go less than 1 star.

Ordering online was easy enough.
The price was reasonable.
Then the problems started. I received a phone call telling me my earliest delivery date was about 11 days away.
Fine, I arranged for my builder and carpenter to be present to help unload and then begin work at a cost of £220.
Due to the cost implications, i called at 0830 to ensure my delivery was arriving that day. I was told it was and the driver would call an hour before arrival. I called again about 1130 to ask if I could get a rough ETA. I was told some body would call me back but they didn’t.
I called AGAIN at 3:30pm only to be told my delivery had not been loaded and was not about to be delivered. I asked for an explanation, I was told it wasn’t loaded on the lorry.
I was offered a delivery 4 days later, with no room for negotiation.
I was offered the delivery charge of £30 as a refund for an order of around £900 which was a joke.
Harry told me he was in charge and there was no other supervisor I could speak too. Harry was unmoved and unapologetic.
I asked Harry to have the manager call me the following day.
NOTHING.
APPALLING CUSTOMER SERVICE. APPALLING STAFF.
I CANNOT RECOMMEND THIS COMPANY WHATSOEVER.
THEY SIMPLY DONT CARE.
I am out of pocket by £220 and an extra 7 days living on a building site.
DO YOURSELF A FAVOUR AND LOOK ELSEWHERE.

25 lutego 2020
Opinia niezależna
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Mr C, I have looked into this issue and it appears that in this instance the range you ordered was been delivered directly from the manufacturer, they had confirmed the delivery date to us in an order confirmation and looking at our call log had confirmed it was out for delivery. Upon receiving your call at around 3.30 my colleague put in another call to Multipanel who at this point and no sooner informed us that there had been a processing error at their end and it hadn't been loaded onto the vehicle, we where in the unfortunate situation whereby we had to then relay the message to you. Having spoken to a manager at the manufacturer we where informed it wasn't logistically possible for them to deliver the panels any quicker than the revised date they had come up with. Upon relaying this information to you and offering to refund the delivery charge as a gesture of goodwill at our cost you had stated you wish for the order to be cancelled and immediately refunded, to which this was actioned immediately as per your request. Unfortunately in this instance we also feel let down by our supplier (the manufacturer) for their error and miscommunication. Deliveries are all day deliveries between 8-5 and As per our terms and conditions we do recommend not booking tradesmen / fitters in for the day products are due to arrive should any unforseen circumatances arise.

We apologise for any inconvenience caused.
WTC

Oceniono na 5 z 5

Easy ordering

Easy ordering, great friendly service, delivered on time (hassle free) and even a call to advice me that I may need some suggest products to complete my worktop installation (Not a selling call just good product knowledge).
Well done 10/10

7 lutego 2020
Opinia niezależna
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Thank you for your kind feedback Russell, it was a pleasure dealing with you, our team try their utmost to best advise and forward think into any possible further requirements our customers may have in regards the products they have purchased we look forward to hopefully serving you again in the future.

Regards
WTC

Oceniono na 5 z 5

Excellent service brilliant price

Excellent service with a call on the day to say they were a hour away which was great.
I found this worktop in Leekes and loved the design but not the price!
I think I have used worktop city in the past and found the design at a brilliant price, I highly recommend them and would use them again without hesitation.

6 lutego 2020
Opinia niezależna
Logo Worktop City Limited

Odpowiedź od Worktop City Limited

Thank you for the glowing review it was a pleasure dealing with you. We try and offer the best value and service possible.

Kind Regards
WTC

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