I had lots of questions regarding some of the products and Marina was very helpful. It was really useful being able to order free samples as well to see the texture and colour of the product.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Maria was incredibly helpful and friendly when we ordered our flooring. She guided us through placing the order online and made the whole process easy and straightforward. We really appreciated her su... Zobacz więcej
Reakcja na opinię
Maria and Natalia were very friendly, great customer service and made the ordering process for the floor easy. I was able to make a reservation for the amount of wood I needed which makes the uncertai... Zobacz więcej
Reakcja na opinię
Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Dane kontaktowe
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,8
Doskonała
6 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Woodandbeyond
Thank you for taking the time to leave us your review.
I recently visited the store to…Golders Green, London
I recently visited the store to purchase wood flooring and had the pleasure of being assisted by Maria. She was incredibly friendly, knowledgeable, and patient throughout the entire process.
Maria took the time to understand what I was looking for, explained the different flooring options clearly, and offered helpful advice without any pressure. Her attention to detail and excellent customer service made the experience enjoyable and stress-free.
Thanks to her guidance, I found the perfect flooring for my home. Maria is a real credit to the team, and I would highly recommend both her and the store to anyone looking for quality flooring and outstanding service.
Thank you, Maria!
7 czerwca 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
There are really good floors with…
There are really good floors with budget friendly options
6 czerwca 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory.
Great service from Wood and Beyond
Great selection of floors to view and samples to take away. Clear and helpful customer service and guidance on best product to buy.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Cheuk delivered a great service at…
Cheuk delivered a great service at guiding me through my order.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Odpowiedź od Woodandbeyond
Thank you for your positive feedback.
Terrible quality and customer service
Terrible quality and customer service. Initially had issues with delivery due to the fact that the address had been put on the label incorrectly. The company refused to accept any blame and charged for redelivery despite the fact that what they had put on the address label was incorrect. We then did not unwrap the table top for some time due to our kitchen not being ready only to find significant damage. Unsurprisingly again the company are unwilling to take any responsibility or offer any kind of resolution due to the fact that too much time has passed. The majority of this damage could not have happened in transit so clearly they are sending out damaged products despite claiming to undertake quality control on all orders!
4 czerwca 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
We are sorry that you feel this way. While we appreciate your frustration, we would like to clarify that the damage was first reported approximately 7 months after delivery. As the tabletop had remained in the customer's possession for such a significant period, neither we nor the supplier were able to determine when or how the damage occurred, or verify the condition of the item at the time of delivery.
We fully stand behind the quality of our products and take any reports of damage seriously. However, for us to investigate and offer an appropriate resolution, issues must be reported within a reasonable timeframe after receipt. Unfortunately, after 7 months, this is no longer possible.
We regret that the experience did not meet your expectations, but our decision was based solely on the length of time that had elapsed since delivery rather than a refusal to take responsibility for a verified fault.
Beware of fake reviews
This company provides damaged products and their staff are useless at resolving these issues.
They provide kickbacks for positive reviews so beware of the ‘recommendations’.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Excellent customer service
Excellent customer service - helped with matching products and very flexible re collection / delivery options. Would recommend
3 czerwca 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Odpowiedź od Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
everything good
1 czerwca 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your feedback. We’re pleased to hear you found the process straightforward, and we appreciate you taking the time to leave a review.
Odpowiedź od Woodandbeyond
Thank you for your feedback. We’re pleased to hear you found the process straightforward, and we appreciate you taking the time to leave a review.
Very nice service
Very nice service, answered all our questions and we finally found our flooring, that took us forever to find !!
31 maja 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you very much for your kind feedback. We’re delighted to hear you were happy with our service and that we were able to help you find the right flooring in the end.
It was a pleasure assisting you, and we truly appreciate your support. We look forward to helping you again in the future.
Helpful and clear advice over the…
Helpful and clear advice over the phone, thank you Cheuk-Yee!
31 maja 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Thank you for your help over the phone
Thank you for your help over the phone. Great service and clear information!
31 maja 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Ordered Engineered Wood
Ordered Engineered Wood, great quality and very well priced. The whole process, was seamless, from viewing, to ordering to delivery.
29 maja 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for taking the time to leave us your review.
We are delighted to hear that you were happy with both our products and the service provided. Customer satisfaction is extremely important to us, and it is always rewarding to know that our efforts are appreciated.
We look forward to welcoming you again in the future and assisting you with any upcoming projects.
Lovely vinyl finishes
Lovely vinyl finishes. Best option I found out of all the places I visited. Great customer service from Cheuk! Thank you!
29 maja 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Great service and quality engineering wood
I bought the flooring from wood and beyond and they have been providing great service across all the journey. I was able to go to the showroom before buying and the quality of the wood is really good with a really great price. I recently spoke with Cheuk at the phone to complete my order and she was really helpful as everyone else. I can't wait to receive the engineered wood and have it installed in my house!
29 maja 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Very good customer service by Cheuk
Very good customer service by Cheuk. Kind, friendly and very professional. Excellent service
27 maja 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Quick in responding
We've used them before and they're great! We got some mixed guidance from the team as to what products to order, but we got there in the end, and they were very quick to take our calls and set up the order. We'd order from them again.
27 maja 2026
Opinia niezależna
Odpowiedź od Woodandbeyond
Thank you very much for your feedback. We’re pleased to hear you had a positive experience overall and that our team was able to assist you quickly with your order.
We appreciate your comments regarding product guidance and will share this with the team to help us improve.
We look forward to assisting you again in the future.
Doświadczenie Trustpilot
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