Wingspan Recenzje 

275
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The company I'm affiliated with, GFI, recently switched to Wingspan for payroll. I accessed the platform to look up information for my taxes. The site was very user-friendly, and I was able to quickl... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Signed up six weeks ago to get paid faster as a freelance designer. Wingspan's dashboard is clean, transfers hit my bank in about a day, and the invoice reminders save me awkward emails. Had one delay... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently started a new job with JMI reports. Wingspan is transparent on there when you get your deposit, how much is deposited, where it is going and you can review your earnings at any time. It tak... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Terrible platform. I called their customer support and it took +40 minutes to receive an answer for a basic question about money withdrawal. The platform is not really useful and more acts as a middle... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi płatnicze
  2. Oprogramowanie księgowe
  3. Agencja ubezpieczeń zdrowotnych
  4. Producent oprogramowania

Napisane przez firmę

Wingspan is the first payroll platform purpose-built for contingent work. Onboard and pay workers, bill clients, and stay compliant, all from one platform. Learn why finance and operations leaders are raving, visit https://www.wingspan.app/.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

275 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(275)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 43

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Frustrating Experience with Wingspan - Consider Alternatives

I've been using Wingspan along with my business partner to manage invoices for some of our shared clients. Initially, everything was running smoothly with our invoices being processed as expected. However, our experience took a drastic turn for the worse due to a backend integration issue with their banking system, which resulted in a loss of $3,000 from our account—an issue that has been unresolved for two months.

Moreover, recently, after we made sure that our payout account numbers were deleted from our profiles, Wingspan withdrew $5,000 from my partner's bank account without authorization. This was especially concerning as the bank confirmed that the withdrawal was made even after the account details were removed, which raises legal concerns.

We've attempted multiple times to resolve these issues, only to be met with inadequate responses and no resolution. This level of service and the serious financial errors we've encountered are frustrating and not okay.

For those considering Wingspan, I'd advise looking into QuickBooks instead. I've been using QuickBooks for the majority of my own client invoicing for over three years and have never encountered issues like these. It might save you the headache and uncertainty we've experienced.

1 czerwca 2024
Opinia niezależna
Oceniono na 4 z 5

NEW TO WINGSPAN

The only reason Wingspan didn't get a 5-star rating is because I'm new to Wingspan. The ease of applying is fast, efficient, and easy to understand. Given more time to understand and learn more about how Wingspan works, it will certainly net a 5.

11 sierpnia 2024
Oceniono na 1 z 5

WHEN AM I GOING TO GET PAID? You never know with them!

I can’t believe there are positive reviews here, Im starting to think they are fake review. Since my company switched to Wingspan we have had numerous late payments. You never know if you’ll get paid on time it’s ridiculous. They have no customer service, no phone numbers and they won’t even let you know if there are any delays or what is happening. I have never seen anything like it. My payments have bounced because of them not getting our pay on time it is absolutely infuriating. Zero trust in that company.

9 sierpnia 2024
Opinia niezależna
Logo Wingspan

Odpowiedź od Wingspan

Thank you for your feedback about your experience with Wingspan. We appreciate you bringing your concerns to our attention and would like to clarify the timeline of events.

Here's a breakdown of what occurred:

- 7 days ago, you reported a missing payment. Our support team immediately engaged, creating a ticket and gathering necessary details about the invoice.
- The invoice in question had a due date of August 9th.
- We processed your payment on the due date (August 9th), as confirmed by our records.
- 4 days ago, we informed you that the payment had been processed on the due date and explained that bank payouts typically take 1-3 business days to arrive.

It's important to note that the payment was processed on schedule:

1. The payment was initiated on the due date (Fri, August 9th) after the federal banking cutoff.
2. As August 9th was a Friday, the next business day was Monday, August 12th, which is when the international transfer was sent.

We understand that waiting for a payment can be stressful, especially when it affects your financial planning. However, we want to assure you that we processed the payment on time given when it was paid by your client.

Throughout this process, our support team remained engaged:
- We provided regular updates on the status of your payment.
- We escalated your concern when you expressed continued worry.
- We investigated thoroughly to provide you with accurate information about the transfer.

We recognize that our communication could have been clearer about the international nature of the transfer and the associated timelines. We're using this feedback to improve our processes and provide more transparent information about payment processing times, especially for international transfers.

If you have any ongoing concerns, we encourage you to reach out to our support team. We're dedicated to ensuring a smooth experience for all our users and appreciate the opportunity to clarify this situation.

Oceniono na 1 z 5

Poor and slow customer service

Honestly I consistently have issues with them and their customer service is getting worse and worse. It takes a day for them to get back to you and even tho they claim they are open 9-8 EST they cannot be reached at those hours. For the last three months I have had issues with my payment, been given the wrong advice by the team which further delayed my payments, and overall it takes a minimum of three days to resolve an issue/get payment. Frustrating!
There is no phone number to contact them, and the ticket I opened this week they closed because they said that the invoice wasn’t due yet. That wasn’t even why I was contacting them!

5 sierpnia 2024
Opinia niezależna
Logo Wingspan

Odpowiedź od Wingspan

Thank you for your feedback, Ttessabine. We recognize that your experience with our customer service and payment processing has fallen short of expectations, and we're taking your concerns very seriously.

We'd like to address the key issues you've raised:

1. Response times: We acknowledge that our response times have been slower than desired. We've recently experienced higher than normal support volumes, and we're actively working to improve our responsiveness.

2. Payment issues: We understand the critical importance of timely payments. The delay you experienced was due to a recent change in our banking partner, which required additional verification steps. We aim to communicate such changes and their implications more clearly in the future.

3. Compliance requirements: Our team requested additional compliance information that is required by law. While we understand this may have been an inconvenience, completing this step is crucial for us to process payments legally and securely.

4. Availability and communication: We're exploring ways to expand our availability beyond our current 9-8 EST hours and improve our responsiveness. We're also working on enhancing our communication about necessary actions and changes that may affect our users.

Here are the steps we're taking to address these concerns:

1. Expediting the resolution of payment problems once all required information is provided.
2. Improving our communication about banking changes and required compliance actions.
3. Enhancing our training to ensure our support team provides accurate and consistent information.
4. Exploring ways to streamline our compliance processes while maintaining necessary legal requirements.

We value your business and feedback. Our goal is to provide a smoother experience moving forward. We encourage you to complete the required compliance information so we can fully resolve your payment issue. Our team is here to assist you with this process if you need any help.

If you have any ongoing concerns, please don't hesitate to reach out. We're committed to resolving any issues you may face and improving our service.

Oceniono na 5 z 5

Wingspan Rules!

Wingspan was extremely helpful and allowed me to manage all of my information in a user friendly manner. I was very pleased with the calculated withholdings and the invoicing system. It was a pleasurable experience to navigate and utilize Wingspan for my freelance contracting business. I would highly recommend this service for anyone looking to stay organized and on track with their finances as a self employed individual.

24 lipca 2024
Oceniono na 5 z 5

Wingspan has been an awesome Invoice…

Wingspan has been an awesome Invoice Platform.
Wingspan offers many ways to get paid, which is why I like this company. I chose instant pay to my bank account. Not many platforms offer instant pay. This helps me because I have bills before the actual payday comes.

23 lipca 2024
Oceniono na 2 z 5

TERRIBLE CUSTOMER SERVICE

If something goes wrong - you can't call them.

If something goes wrong they'll respond only once every 24 hours.

Their approach to customer service when they are holding your money is NOT ok.

They are fine 80% of the time - but that's not what matters is it. How they handle problems isn't ok.

5 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

I give 5 stars

I love how quick and easy the transfer process is. I also like the options is has to keep up with w-2 and tax information. The fees are reasonable as well for this service. Great and very easy to use

30 czerwca 2024
Oceniono na 5 z 5

The Wingspan app is remarkable…

The Wingspan app offers remarkable convenience for managing invoices and payments. Reviewing invoices is streamlined and user-friendly, saving me valuable time. The ability to get my pay pushed out instantly is a game-changer, ensuring I have quick access to my funds. Overall, Wingspan has significantly improved the efficiency of my financial management.

24 czerwca 2024

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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