winerack-plus Recenzje 

53
Wynik TrustScore: 1.5 na 5

1,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Please order Jan 2026. They took my money. March 2026 they emailed to say they have to cancel the order because of Brexit. They said they would refund my money but have not done so. Now 24/04/2026 and... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered two wineracks in Nov 2025 which were due for delivery within 5/6 days. After several follow up emails, I was told that they were having financial difficulties so I requested a refund in Januar... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Hopeless! Ordered expensive wine rack 8/1/2021 for birthday present. Delivery suggested up to 26 days. After longer than that I called to chase but “office hours” don’t incorporate 10.45 on a week... Zobacz więcej

Oceniono na 1 z 5

Best avoided. I ordered a simple wine rack in January, expecting delivery within 4 weeks as promised on the website. Delayed to March then May and now I’m told it’ll be mid-June. They haven’t taken an... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy

Informacje przekazane przez różne źródła zewnętrzne

Great Selection of Wine Racks & Wine Rack Systems - winerack-plus.co.uk


Dane kontaktowe

1,7

Bardzo słaba

Wynik TrustScore: 1.5 na 5

53 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,7

Wszystkie recenzje

(53)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

They have had my money for 4 months so far....

Please order Jan 2026. They took my money. March 2026 they emailed to say they have to cancel the order because of Brexit. They said they would refund my money but have not done so. Now 24/04/2026 and I am trying to recover my money via Paypal and AMEX.

24 kwietnia 2026
Opinia niezależna
Logo winerack-plus

Odpowiedź od winerack-plus

Dear Malcolm,

you have already received your refund. Please could you check that again? If you have any further questions, please do not hesitate to contact us directly.

Thank you.

Your Vincasa team

Oceniono na 1 z 5

Avoid Avoid Avoid

Avoid Avoid Avoid
Never received our items and took far too long to get our refund

22 kwietnia 2026
Opinia niezależna
Logo winerack-plus

Odpowiedź od winerack-plus

Dear Lisa,

thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

We’re glad the refund has since been completed and appreciate your patience throughout the process.

We would really like to look into this matter further and ensure this does not happen again. Please feel free to contact us directly with your order details so we can review your case individually.

Thank you.

Kind Regards,

Your Vincasa team

Oceniono na 1 z 5

Avoid this company

Ordered two wineracks in Nov 2025 which were due for delivery within 5/6 days. After several follow up emails, I was told that they were having financial difficulties so I requested a refund in January 2026. They agreed to provide the refund. Two weeks later, I followed this up, only to be told I should raise a dispute with the credit card company. Avoid.

2 lutego 2026
Opinia niezależna
Logo winerack-plus

Odpowiedź od winerack-plus

Dear Richard,

We sincerely apologize for your experience and fully understand your frustration. The delay in delivery and the subsequent handling of your refund request did not meet the standard of service we aim to provide.

At the time, we were facing unexpected challenges, which unfortunately impacted order processing and refund timelines. While this does not excuse the inconvenience caused, we want to assure you that it was never our intention to create additional difficulty for you.

In some cases, we advise customers to raise a dispute with their card provider to ensure the fastest and most secure return of funds when internal processing delays occur. However, we understand how this may have added to your frustration.

Thank you very much for your feedback. We will take it as an opportunity to continue improving and refining our processes.

Kind Regards
Laura Martin

Oceniono na 5 z 5

I am satisfied with the service and…

I am satisfied with the service and products! I recommend it.

29 grudnia 2025
Opinia niezależna
Logo winerack-plus

Odpowiedź od winerack-plus

Thank you very much for your positive feedback. We’re delighted that you’re satisfied with our service and products.

We truly appreciate your recommendation!

Laura Martin

Oceniono na 1 z 5

DO NOT BUY FROM THIS COMPANY!

Please do not buy from this online company as they not only take your money upfront and not deliver the goods but do not respond at all, other than an automated email confirming receipt of your mail. There is no contact number on their website either so basically I have lost the £95 I paid for the wine! I will find the MD of that company and see if I can get a response from there!

24 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Best avoided.

Best avoided. I ordered a simple wine rack in January, expecting delivery within 4 weeks as promised on the website. Delayed to March then May and now I’m told it’ll be mid-June. They haven’t taken any payment to be fair but I think the company is circling the pan and is clearly incapable of obtaining the products they advertise. Best allowed to go bankrupt, Darwinian culling required. Will be cancelling my order.

25 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Absolutely avoid

Absolutely avoid. Claiming now in 'preliminary administration'. Total me my order from last August (which was permanently 8 weeks away) would now not be delivered without a 495 euro supplementary payment. Now think this is just a scam...

23 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Going out of business - avoid

Ordered in September, got some of the products months later. After 7 months challenged them that their business model can't be sustainable.

They wrote back "preliminary insolvency proceedings have been initiated." I now have to go through a whole PayPal "claim my money back" thing in order to get the £300 i am due for undelivered goods.

Don't bother.

31 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Avoid at all costs

I don’t normally write reviews but this has to be the worse company I have ever dealt with. Avoid at all costs at they do not take your calls or respond to your emails. Ordered a number of wine racks nearly 2 months ago and still yet to arrive. No communication can be made with company. I urge you to choose a competitor to avoid any unnecessary stress or heartache. I would give zero stars if that was an option

20 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Incapable of delivering.

I paid £25 for delivery which is already steep.

Instead of waiting the estimated 4 weeks it has now been 6 and I have just been told it may be another 6.

Do not buy from here.

23 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Horrendous company

Horrendous company. Paid them >£400 almost 4 months ago and they have still not delivered. I chase them regularly as they do not proactively update me on the order. They have not given any particular reason for the delay other tan "supply chain" issues. Not acceptable when delivery time on their site said 5-6 days. Clearly no one would order at the outset if it said >4 months delivery. Their failure to deliver has hugely impacted the renovation of one of our rooms which has been left half painted for 4 months. Would not at all recommend using this company.

22 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

False marketing and sales practices

Unfortunately I cannot recommend this company based upon my experience.
Basically their website is not correct and even though the stock information states an item is in stock you end up paying and recieving half the packages to be told that the outstanding items are not available and will be sent later. That was fair enough until 2 weeks turned into 8 months and the goods are still not delivered.
I would seriously avoid this company and choose other options if you have them as they cannot be trusted based upon my dealings with them.
They seem polite enough but an order in march that was placed in good faith that all items were available should not take 8 months to be delivered.

31 października 2023
Opinia niezależna
Oceniono na 5 z 5

Great wine racks

I didn't read these reviews before ordering two module grid wine racks. Had I read the reviews I might not have placed the order. I'm glad I didn't read the reviews because I am delighted with the wine racks which arrived today. They are exactly as described and they didn't rock up as a flat pack which was an unexpected bonus.

11 września 2023
Opinia niezależna
Oceniono na 5 z 5

Why the negative reviews?

I don't understand the negative reviews of this company. I placed a significant order on 19 April. The estimated delivery time was stated to be three weeks. Having seen the terrible reviews here, and being concerned, I contacted the company (which responded promptly both then and thereafter). The wine racks did take until early June to be delivered because they had to be made, packed and customs clearance arranged but communication by the company was good. The product itself is excellent and I now have it all installed. By the way I have no connection with this company other than as a satisfied customer.

19 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

This is a scam company

This is a scam company. Fraudsters. I ordered two racks with the the delivery time line of 3 weeks. After 4 weeks I chased them, because of no delivery, no communication, no nothing. I was told that the supplier has production issues and that it will take another 3 weeks. Now after 7 weeks I was told that the supplier advised them that it will take 3 more weeks. This is a fraudulent, criminal shell company of scammers.

Update: Another 4.5 weeks gone. Still no delivery or even a shipping notification. No response to emails. Nobody picks up the phone. No offer to refund me the money I paid when I ordered the items months ago. Time to take legal action against them.

4 maja 2023
Opinia niezależna
Oceniono na 1 z 5

This is 100% a scam

This is 100% a scam. I ordered a winerack from them and it never ever came. i emailed and they never got back to me.

2 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

It's a scam

Placed an order considering 5/6 working days dwliery time and 3 weeks later still no news and no phone reply.
This is a scam To be avoided!

1 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

I placed an order on 15th September…

I placed an order on 15th September 2022 I have tried every day since to contact the company to discuss my order - the telephone lines say I’m ringing outside of office hours, several emails and messages and no response ! I really wish I had read these reviews beforehand ! Avoid avoid avoid !

21 września 2022
Opinia niezależna
Oceniono na 5 z 5

Ordered a large cavepro wine rack

Ordered a large cavepro wine rack, I did query the negative reviews over email prior to order and was assured it was due to shipping and supply issues and that the order would take several weeks to arrive (which suited me due to home improvements). The wait was reasonably long but Iam over the moon with the product that has arrived. It is good quality, well made and I love it

2 września 2022
Opinia niezależna

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