Wickes - Tunstall Recenzje 

71
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Wynik TrustScore: 4.5 na 5

4,3

Marlborough Road, Off Reginald Way, Unit 1, Stoke On Trent Staffordshire, ST6 5ED, GB

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Mark was absolutely brilliant. Really helpful. Came up with a design I would never have thought of. Fabulous knowledge of the products. When we visited, Mark explained everything, showed us all the ap... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having a lung condition but needed to buy flooring and paints for new home, I was a bit overwhelmed on sizes, stock and colours, a lovely young man named Ryan was an absolute diamond helping me with... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Our kitchen is under guarantee. A couple of doors blistered. They were replaced. Now more have blistered, now we are accused of over using them!!!!"Suddenly Karl from Tunstall branch is ignoring us. T... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Tunstall wickes for new kitchen (plus needed lots of rebuild works ) and Lynton Lomas the design consultant was the best ! Helpful supportive and nothing too much trouble (and we changed our minds a c... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep żelazny
  2. również w kategorii:
  3. Energia słoneczna
  4. Sklep z przyborami kuchennymi
  5. Wyposażenie łazienek

O Wickes - Tunstall

Napisane przez firmę

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Dane kontaktowe

  • Marlborough Road, Off Reginald Way, Unit 1, Stoke On Trent, Staffordshire, ST6 5ED, Zjednoczone Królestwo

  • +441782818251

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

71 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(71)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14 656

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy to talk to and helpful staff

Easy to talk to and helpful staff. Very knowledgeable many thanks.

7 listopada 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi, Kw. Thank you for taking the time to share your review with us. We are happy to see that you found our staff to be helpful and knowledgeable. Thank you again for your kind feedback. - Scott H

Oceniono na 5 z 5

Very pleasant experience

Very pleasant experience, got everything I needed, very helpful staff. Would definitely use again.

4 listopada 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi Valerie, we're happy to hear that you had a pleasant experience and found our staff helpful. Thank you for your positive feedback we appreciate it! -LG

Oceniono na 5 z 5

Got some paint mixed

Got some paint mixed - all sorted promptly with no fuss. Would recommend

29 października 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi, Keith. Thank you for taking the time to share your review with us. We are happy to see that you're pleased with the service received in store when going to get your paint mixed. Thank you again for your valuable feedback. - Scott H

Oceniono na 5 z 5

David gave me great service

David gave me great service, even while helping his colleagues clean up a paint spill. Appreciate the effort, thank you!

31 października 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi, Emma. Thank you for taking the time to share your review with us. We are really happy to see that, David, provided great customer service during your visit. Thank you again for your kind feedback. - Scott H

Oceniono na 3 z 5

Good kitchen but don’t use their recommended installer

Good kitchen but expensive as compared to the market. DONT USE THEIR RECOMMENDED INSTALLER BUT GET YOUR OWN INSTALLER AND DONT BUY APPLIANCES FROM THEM. Installation cost was almost equal to the whole kitchen which they installed (19 cabinets). You can find better and cheaper than their recommendations. Lastly, whenever discussing kitchen with them discuss each and every thing with them other use there will be always something missing which will cost you more. Again don’t use their recommended installer.

22 września 2025
Opinia niezależna
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Odpowiedź od Wickes - Tunstall

We appreciate your feedback and regret that the installation costs and appliance pricing didn't meet your expectations. We'll review our processes with installers and clarify all costs upfront during kitchen planning to prevent omissions. Thanks for bringing this to our attention. -AK

Oceniono na 5 z 5

Professional and knowledgeable kitchen design

Our kitchen designer Mark Sheward in Tunstall was excellent, very professional, personable and more than anything knowledgeable.
He recommended products and colourways for the kitchen design and made the whole process painless.
We look forward to having our new kitchen installed in November.

12 lipca 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi, Ray. Thank you for taking the time to share your review with us. We are delighted to see that your design consultant, Mark, at our Wickes store in Tunstall, provided an excellent design experience. Please do keep us updated on your project! Thank you again for your kind feedback. - Scott H

Oceniono na 5 z 5

What a fantastic experience with mark…

What a fantastic experience with mark at Tunstall.
He came round for a visit and listened to what I wanted and my budget. He took all that away with him and then my first appointment was made to look at the design.
When I went to look at the design I was blown away, his design was above and beyond my expectations. I’m very nervous with these things and mark put me at ease with questions I had and also little changes I wanted.
I would highly recommend mark for his wonderful design, patience and just being a lovely friendly genuine guy.
I thought the process would be pushy sales and the gift of the gab but mark was nothing like this which made my decision to purchase easier .
I have purchased the kitchen and put in on order for next year so can’t wait to get my 2026 project started and I know that mark will be there if I need any sort of reassurance or any other questions that I may need answering.

14 września 2025
Opinia niezależna
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Odpowiedź od Wickes - Tunstall

Hi Kira, We're happy to hear that you had such a positive experience! It's great to know that the designer Mark from the Tunstall store exceeded your expectations and that you felt comfortable throughout the process. We appreciate your kind words and are excited to help you with your project. -LC

Oceniono na 5 z 5

Wickes helps local community project in Staffordshire

We, the Natural Sciences Centre CIC in N. Staffs, applied to Wickes for help under the Company's generous community programme. An easy process. The day after submitting the request I went to the store and took away the materials asked for worth nearly £100 just like that! Amazing. Their community rep, Sarah, was friendly and helpful. We shall be back again in three month's time for sure.

9 września 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

We're happy to hear that you found the community program easy to use and that you received the materials you needed so quickly. We appreciate your positive feedback and are glad that our community representative Sarah was helpful. We look forward to your return in three months!
- PP

Oceniono na 5 z 5

Wickes community programme donated…

Wickes community programme donated several tubs of paint for our new outdoor reading den. Sarah was brilliant & meant that we can spend the money we saved on stocking the den with books. Thank you Wickes Tunstall.

29 sierpnia 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi Hannah, thank you for taking the time to leave a review. I'm really happy to hear that through our Community Programme we were able to donate tubs of paint for your outdoor reading den. We appreciate your comments. -LG

Oceniono na 1 z 5

Poor customer service skills

I never normally have a problem with this company . Even having our kitchen designed & installed was great. However, today I popped into my local wickes and the member of staff on the till was very rude. No acknowledgment, no hello, no thank you, no goodbye. In my opinion these things are simple good manners. I was disappointed. I felt like I was an inconvenience to her. Poor customer service.

27 sierpnia 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi L Amison, thank you for taking the time to leave a review. I'm really sorry to hear that you had a negative experience with us in store. This is not the level of service that we expect for our customers. I've sent you a request for more information to look into this further. -LG

Oceniono na 5 z 5

Home Visit for Design Stage

We haven’t progressed to the next steps of our bathroom design yet but had our first appointment yesterday for a home visit to discuss a design for an en suite.

Jessica from the Tunstall store arrived and was punctual, friendly and professional.

Jess had a good knowledge of products available and understood the overall look we wanted to achieve. She kept this in mind throughout the appointment, taking it into consideration when showing different options/materials.
She also made it clear when looking at the room and space available on what was/wasn’t feasible in terms of layout and product options.
We are looking forward to our follow up appointment to see the design.

25 sierpnia 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

We appreciate you taking the time to share your feedback. We're happy to hear that you had a positive initial design appointment and that Jess was punctual, friendly, and professional. It's great to know they understood your vision and provided helpful advice. We hope you like the design! -AK

Oceniono na 5 z 5

Community Program Application

I’m the sponsorship and fundraising officer for Kidsgrove Cricket Club, I applied via the Wickes website for the community funding which was super simple, I received an email confirmation to confirm acceptance and to visit my local store, each store is allocated £100 to give to local clubs/groups/charities etc, I visited the Tunstall Branch and dealt with Hannah who was absolutely amazing, I picked the items that our club needed from stock In store and Hannah processed via the online community fund hub,whole process literally took 10 minutes. Kidsgrove CC is super grateful and I would advise any community or charity group to apply for the grant.

1 sierpnia 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi, Rachel. Thank you for taking the time to share your review with us. We're happy to hear that you found the community funding application simple and quick. It's great to know the donation helped Kidsgrove Cricket Club. Thank you again for your valuable feedback. - Scott H

Oceniono na 5 z 5

Great Customer Service

Mark Sheward was Fantastic from start to finish, regarding our recent purchase of a Wickes’ kitchen. Mark gave us some great ideas and advice, and we are completely satisfied with his service. He is such a gentleman. Friendly and professional. Thank You Mark, for making the whole process stress free

13 lipca 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

We're happy to hear that Mark was helpful and made your kitchen project a positive experience. We Hope you enjoy your new space 🙂

- PP

Oceniono na 5 z 5

Great design

Warren Davies designed my kitchen exactly as I pictured it. He listened to what I wanted not pushing to do it his way as I'd had with others.
He discussed what he'd done to see if I wanted to change anything and did exactly that when I did.
I would 100% recommend Warren Davies to design a kitchen.
I'm so very very happy with the appliances and units, they look amazing. The design works great when I'm cooking. Just how I had imagined it. So happy I chose Wickes.

7 kwietnia 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

We're happy to hear that the kitchen design met your expectations. It's great to know that our designer listened to your needs and incorporated your feedback. We appreciate your recommendation and are so glad you are happy with the final result. TW

Oceniono na 5 z 5

No hassle

Wickes Community grant scheme has provided 15 bags of compost to enable tree planting on a car park making it more environmentally friendly.

No hassle, easily sorted and with friendly assistants helping us to choose the best deal.

25 kwietnia 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

We're happy to hear that the Community Grant scheme helped with your tree planting project! We're glad our assistants provided a friendly and helpful experience. Thank you for your positive feedback. TW

Oceniono na 4 z 5

Nice a friendly store

Nice a friendly store, very approachable members of staff. The ladies on the tills, their names are Gillian and Deb, are always happy to help, and always have a smile on their faces. It’s nice to be served by staff who have a little chat as you are being served. It’s a shame other stores don’t have the same, friendly, approachable members of staff. Keep up the great customer service guys. Thank you.

14 maja 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Thank you for your kind words about our staff. We are delighted to hear that you had a positive experience with Gillian and Deb. We strive to provide a friendly and welcoming atmosphere for all our customers, and we appreciate you taking the time to share your feedback. TW

Oceniono na 5 z 5

Kaz Z explained everything clearly and…

Kaz Z explained everything clearly and concisely. Answered my questions and was very positive throughout.

10 maja 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hey Chris, thanks for your five-star review, and I'm glad you enjoyed the service from Kaz in our Tunstall store! - Dylan

Oceniono na 5 z 5

Excellent friendly service

The Tunstall store is excellent, clean and tidy and easy to find what you want. Staff are always helpful and friendly, makes shopping for everyday things like gardening tools a pleasure!

12 kwietnia 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi Margaret, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Oceniono na 5 z 5

The store manager Karl is an asset to…

The store manager Karl is an asset to the team at Wickes. He is knowledgeable and helpful whenever we visit the store

22 kwietnia 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hi Sam, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Karl in our store and that they provided you with useful advice. -AH

Oceniono na 5 z 5

Very welcoming

Very welcoming, friendly and helpful nothing was to much trouble. Lovely clean store. Staff found what I was after quickly and efficiently. Special thanks to Gill, Hannah, Sarah and Debbie fab team.

18 kwietnia 2025
Opinia niezależna
Logo Wickes - Tunstall

Odpowiedź od Wickes - Tunstall

Hey Joanne, thank you for your wonderful feedback, and I'm glad you enjoyed the service from our team in the Tunstall store! - Dylan

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