Wickes - Glasgow Recenzje 

Mr Wiliamson introduced himself and took personal care and attention with planning , detail was amazing. everything arrived on time .... our installer was impressed . the outcome is we have a masterpiece of a kitchen .... thank you

Booked a home visit for a bathroom, then gets a text stating did I know it would cost £8/10000 for this and was I happy with this price, now they have not even seen the bathroom at this point 2x2 mtr so we get B&Q they do it correctly and quote just over £4K, it is obvious that Wickes can’t be bothered or maybe don’t need the business
Wickes Glasgow London Rd

Hi David

I’m Emma from wickes, I’m just sending a message to check a few details prior to your appointment for Wednesday.

This appointment allows me to get all measurements of the room and have a chat about what you’re looking for.

We don’t do the design process in your home- we would book a follow up in store appointment where we ask you to come and design your bathroom together in the store.

To help with costs, for wickes to fully install a new bathroom / en-suite, on average this costs somewhere around 8-10k. We offer interest free credit for this.

If you can pop me a text back to let me know you’re happy with the above that would be great, and if you can confirm your full address and postcode.

Thanks
Emma

Excellent workmanship, nothing to fault. Salesperson was very attentive and kept in contact. Even came out on last day to make sure everything was as planned. Fitters prompt and friendly.

Made an appointment regarding a kitchen design with Daryn Williamson who really knows his stuff. I can’t thank Daryn enough for helping us with an awesome design for our kitchen.
Great customer service, so helpful, pleasant and lovely person that went above and beyond to help us, listening to my ideas, giving advice and guidance
There was no pressure at all.
I would recommend him to anyone looking to design their new kitchen

Kitchen worktops delivered damaged. First available replacement 8 days after original delivery date. While the new delivery date was confirmed by both email and text, no delivery took place. Waited all day, but no notification about this. Next delivery date another 12 days later. Total delay 20 days. And yet, still not finished as Wickes didn't collect the damaged work tops. Customer service confirmed in writing that they will not collect the damaged goods, which is outright illegal under the consumer rights act.

Received excellent service by Kenny helped us find exactly what we wanted at a price we were delighted with. Nothing was too much trouble for him

We almost purchased a Wren kitchen when a few last minute hiccups caused us to look around. We approached several suppliers but decided on Wickes because none of the others provided the attention to detail, and expert advice that our kitchen design consultant, Martin, did.

He listened and advised and provided suggestions to make things work in a way we were happy with - even coming out to visit us to inspect the flow and layout of our kitchen. It truly was a bespoke experience that you would expect to find from a luxury bespoke kitchen supplier and none of the others provided a service anywhere close to this - thank you, Martin!

We are overjoyed with our new kitchen design and would still be going round in circles if it wasn't for the fabulous support!

Very friendly and helpful staff .
Morag helped us locate the item we needed plus all the additional equipment required .

Kenny was really helpful from start to finish. He even came out to our house to measure on his day off and he organised a replacement part when we damaged it during installation!

Hi,went to wickes and met Kenny,no problems at all with the process. He was very helpful and went that bit extra to make sure everything was correct before and after fitting, first class.

Professional and knowledgeable staff member who was impressively competent using the system to design our bathroom preferences.

After visiting many places that sold kitchens. We decided on Wickes. We where offered assistance from Kenny. And everything was organised very quickly and smoothly. Everything was explained throughly. No jargon. And we didn't feel pressured in to buying. Any questions we had or changes made was no hassle. A great experience overall. I would highly recommend.

Your salesman Daryn was extremely helpful. But I must say if it wasn't for myself God knows what my missus would have picked. Thanks Daryn.

We have just ordered our new kitchen from Wickes-Glasgow.
The process was made simple with the help of Daryn Williamson who knows his stuff. I can’t thank Daryn enough for helping us with an awesome design for our kitchen.Great customer service so pleasant and lovely person that went above and beyond to help us in our decision and with no pressure at all.I would recommend him to anyone looking to design their new kitchen

Kenny came across as a very knowledgeable and a helpful gentleman and made the whole process smooth, ensuring I felt comfortable throughout.
I would highly recommend Kenny and he is a credit to the company.

After being undecided on my kitchen we were presented with sales rep Kenny from the London Road store.

Kenny provided me and my ever mind changing wife with an experience that would have us returning to wicks every day of the week.

With a wide range of choices on offer Kenny listened intently and helped us make the choices that we didn’t even know existed. Showed us his plan and we instantly fell in love with what we have now in place of our old deterioration kitchen to replace with a modern and right kitchen with more room available than we could have ever imagined.

We would like to thank Kenny personally as he wasn’t only a good sales rep and a credit to wicks he was also a great guy who was never to eager secure the sale.
“Thank you Kenny”

We had our kitchen designed by Kenny, he made the process extremely smooth and easy. He even put up with all the changes we made even after paying for the order. Thanks for all your support!

I had a great experience with wickes, kenny helped me choose my kitchen,my first language isnt english but everything was explained to me well and he helped me with all the info and i am very happy with my purchase.
Thank you highly recommended

Went in to exchange a shower seal and was met with a helpful young boy, he asked who I presumed was the manager whether I could exchange it without a receipt , the manager turned grumpily and asked when I bought it I said around 5 weeks ago he said no which was fine. I proceeded to go and look for a replacement seal and brought it back to the young boy who couldn’t be more helpful. I was trying to make sure I got the correct size as the one I had wanted to exchange was too small. The boy measured it and asked the manager the manager if the measurements were correct as it seemed smaller than the one I had , the manager grunted something to the boy and walked into the back shop. The boy looked uncomfortable and I said look never mind I will go elsewhere and see if I can find someone who can help me as his manager was no help at all. Wickes you have to retrain your managers in customer service and teach them how to speak to their customers and staff. Appalling behaviour a few days before Xmas and the store was empty (I’m not surprised ) so no excuse for his offhand behaviour. Well done to the young man who tried to help me, find a better job as your not getting treated properly in there.

The positive parts of our experience with Wickes kitchens were largely from their customer service response time and politeness, including with their designers. Their skill in designing, measuring, delivery and support once the kitchen is in place was awful.

Little did we know, but our design was flawed from the beginning. Our builder - who we'd have been lost without - had made the observation that the measurements on the design were incorrect compared to the actual measurements of the units and end panels. We had excess panels included in our design where they weren't needed and weren't accounted for in the measurements. Our builder spent hours fixing this when installing the kitchen, shaving bits, cutting things down to size so they would fit.
We then had knobs that were twice delayed and no confirmed delivery time because they were coming in from India - news to us, two weeks later. We cancelled the order and went to Howdens for our knobs instead as our builder was also on a timeline.
Our island top was made out of standard countertop material so it didn't actually cover the size of the island. Our builder shaved off some of the units below so it would fit. Then also, as it was a standard countertop, only one of the four sides was curved and no lip over the edge, the other 3 sides were straight edged and flush to the countertops below. None of this was made known to us at design stage. Our builder has suggested further down the line of shopping around and finding a replacement.
We found out that the end panels and cornices are laminate white with a spray paint on when our builder used the yellow delicate frog paint tap over the end panels to protect them from him painting a neighbouring internal house door, only to peel off the tape and take some of the panel's paint too when finished. The pre-made-delivered panel! This was such bad quality, we couldn't believe it.
We also received a 3m splashback that wasn't part of our order and when we notified them of this issue, they said they couldn't take it back. So some poor customer out there was without their 3m splashback.

Our builder spent so much time on fixing the Wickes kitchen that it cost us hundreds in additional labour cost.

Do not go with Wickes.