Designer Thomas at the Exeter store is helping me with regards to fitting a new kitchen and a new bathroom. At all times he has been informative, polite, professional. He knows what I require and ad... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęEagle Way, Sowton Industrial Estate, Exeter Devon, EX2 7HY, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What a visit to this store. I've been in a couple of times. Today I came to the store to get a few bits and couldn't find the garden bits I needed and a staff member helped me but the thing I enjoyed... Zobacz więcej
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WET ROOM ANYONE?? This company helped my client choose the WetRoom of her dreams after previously being let down by another plumber. My client over ordered and Sophie I think her name was, managed to... Zobacz więcej
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Not impressed as I phoned them up as I was looking for kitchen top or the best shelving and wanting a piece 165.5 or 167 cm x 50 x 4 cm thick cut size now I’ve been told that they do the Service and t... Zobacz więcej
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Informacje dotyczące firmy
O Wickes - Exeter
Napisane przez firmę
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Dane kontaktowe
Eagle Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HY, Zjednoczone Królestwo
- +441392605500
4,7
Doskonała
171 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good shop
I was shopping in the Exeter branch and the shop looked really good. The kitchen displays were helpful in helping me decide what type to go for. Staff were nice
19 sierpnia 2024
Opinia niezależna
Odpowiedź od Wickes - Exeter
Hi Ben, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Bathroom design
Bathroom design
Becky-Anne Williams made it very quick an easy
Very experienced which made the process very painless
Competitive Price also
Credit available
24 lipca 2024
Opinia niezależna
Odpowiedź od Wickes - Exeter
Hi There, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Becky-Anne, was able to provide an excellent service ensuring your bathroom project was straightforward. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB
Design and plan done in Exeter, with Becky-Ann
We had Becky-anne help us with our kitchen design and plan. She has been beyond helpful and we are over the moon with what she’s come up with. Very excited.
Thankyou very much!
22 lipca 2024
Opinia niezależna
Odpowiedź od Wickes - Exeter
Hi Annie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Becky-Anne, was able to provide an excellent service and provide a great design. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB
So Wickes Exeter customer service…
So Wickes Exeter customer service strikes again.... would have been 1 star only the person serving me today couldn't have been nicer... But big but, I went into store with my assistance dogs clearly marked as such to get a refund on product I purchased just 6 days ago and to purchase some timber... on entry I identified to member of staff I had product I wished to return and was asked politely to leave that with her and get my timber which I did. On return to the till that member of staff was busy, as I stood waiting quietly... A male 20's big red beard shouted at me "what are you doing in here?" looking directly at me, there were several other customers and another male at the till.... I immediately turned on my body camera which got this response "are you filming me?" I replied I am now... he continued to shout making claims I was banned!! Being completely honest, I have no knowledge of being banned plus in the last month I believe I have been in that particular store multiple times without incident spending around £350.... The incident today was unprovoked and humiliating.... the female member of staff serving me only heard some of it, she did ask me about it which explained... she was polite and friendly.... the other member I think might be called Zac has no business be in a customer facing role... so as to save Wickes enquiring it was 15.08 11th July 2024, I noticed there was a cctv camera just above us which couldn't have missed any of today's incident.
11 lipca 2024
Opinia niezależna
Wickes Kitchen Nightmare!! EXETER
Kitchen completion date April 12th actual completion......to be confirmed 11 weeks overdue & counting!
We purchased the "somewhat" overpriced Kitchen with the understanding that we'd saves ourselves a lot of time & effort - sourcing tradesmen, organising, planning etc - so the extra cost weighted up BUT of course it didn't & its been an absolutely appalling journey with no immediate end! HELP!!
Becky-Anne was quick to get the sale under her wing, the fitter did a great job - this was a huge relief BUT 2 days before he was due to finish we got the messaged the worktops had been delayed. Long story short the fitter never same back?! I begged, cried to the customer service team - we went to our local store manager for help, I'd had to leave the UK for business & my family were left with no tops & no running water - the escalated & escalated. Temp tops were eventually fitted even though the correct tops had now been delivered, no one was free to fit them!? They inconveniently hung around the house for months causing huge upheaval as one completely blocked the stairs!
Stuart is our customer liaison he is completely incompetent of his job, every time I call customer service I'm on hold for 20 mins, to then be told he's not available & will return my call immediately - he never does!
I literally don't know what to do next? We have outstanding feature wall panel, a drawer & some shelves - its a 2 hr job max! Yet I've called & mailed & nothing - no end.
Honestly save yourself the hassle, find your own fitter & head to Howden's, I certainly wish I had. The stress & hassle of chasing for updates & answers is unbearable.
3rd July apparently Wickes requested info from Trust Pilot - NOONES requested anything from me! 12 weeks & counting
2 lipca 2024
Opinia niezależna
Odpowiedź od Wickes - Exeter
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
Deplorable Service
We have been waiting almost a year for repair to our bathroom panels that Wickes install. The replacement panels arrived July 2023 and have been sitting in our garage ever since. We were assigned 2 different fitters on two separate occasions but who never showed up when arranged. We have been in contact numerous times and told that it is being looked into but we are still waiting. Having used Wickes in the past, and been very satisfied, I now would not recommend them to anyone. The way be have been treated is appalling. STILL WAITING
15 czerwca 2024
Opinia niezależna
Odpowiedź od Wickes - Exeter
Hello, thanks for your valuable feedback, and I'm sincerely sorry to hear about the issues you've faced in regard to repairs to your bathroom panels. If you can please reply back to the private message I've sent you on trustpilot, we can investigate this further for you. - Dylan
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.