Wickes - Boston Recenzje 

64
Wynik TrustScore: 4.5 na 5

4,3

West Street, Boston Cambridgeshire, PE21 8QN, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Emma on the till was most helpful a clear example of how it should be done and Justin was a very helpful chap he helped me load and unload my trolly. These two are a credit tol Wickes in Boston Li... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service always given. Knowledgeable friendly staff who go the extra mile to help. Can’t fault them or the store. Recommended to all. Massive thank you to Danya for telling me about t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After an underwhelming appointment at B&q that made me feel unexcited we had an appointment with Shelley at Wickes. Shelley came to our home to measure the bathroom, she is friendly, approachable, and... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

went to purchase worktop kitchen sink taps not sure why they are in 2 different places some upstairs some downstairs also it would be a good idea to have customer toilets.on a positive note we were he... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep żelazny
  2. Wyposażenie łazienek
  3. Sklep z przyborami kuchennymi
  4. Energia słoneczna

O Wickes - Boston

Napisane przez firmę

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Dane kontaktowe

  • West Street, Boston, Cambridgeshire, PE21 8QN, Zjednoczone Królestwo

  • +441205310186

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

64 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(64)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13 892

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

A young lad called Justin was very…

A young lad called Justin was very helpful. They didn’t have what I needed but he checked the website and google.

3 lipca 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

We appreciate your feedback. We're glad that Justin was helpful in checking for the item's availability online. We regret not having what you needed but glad Justin was able to assist with checking stock for you!
-AF

Oceniono na 5 z 5

Was in town

Was in town, needed sealant in hurry, guy near door took me straight to it. Served quickly, no problem

3 lipca 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

We're glad you found what you needed quickly during your visit! We appreciate you taking the time to share your positive experience with us!
-AF

Oceniono na 5 z 5

Great experience at Wickes Boston

Great experience at Wickes Boston. Magda was super helpful, efficient and polite. She went through my order so I knew exactly what I required. If she didn't know she asked her colleague.

1 lipca 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Magda in our store and that they provided you with useful advice. -AH

Oceniono na 1 z 5

Terrible customer service

Only nipped in the Boston branch for some fix all. Pity about the server on the tills, male non English, spoke with an accent. Too busy looking at his mobile phone watching whatever rather than concentrating on the customer. Great service NOT.

25 czerwca 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hey there, thanks for your valuable review and I'm really sorry to hear about your experience in our Boston store. I will ensure to pass this on to the store team so we can improve on this going forward. - Dylan

Oceniono na 5 z 5

New bathroom

Just ordered a new bathroom from Shelley at wicks in Boston, could not of asked for better service, she came in to meet us on her day off, and put up with our continuous changing mind on layout without even a murmur. This is what true customer service is about, let hope the product matches the service when we receive it.

2 czerwca 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hey Nigel, thank you for your five-star review, and I'm glad you enjoyed the service from Shelley in our Boston store, enjoy your new space! - Dylan

Oceniono na 5 z 5

Wickes really helped us with a project…

Wickes really helped us with a project to help repurpose some green space for a garden makeover for our local Grammar School. Danya couldn’t have been more helpful. Looking forward to the next phase and seeing how things turn out

14 maja 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Danya in our store and that they provided you with useful advice. -AH

Oceniono na 5 z 5

New Kitchen

We have just had our new kitchen designed and fitted by Wickes. The entire process, from the design consultant's first home visit, through the design and installation, was smooth and stress free.

We had waited many years to be able to undertake this project. We were thrilled thar our designer, Emily, listened so carefully to our requirements and responded with creative ideas and solutions.

The installation itself was as smooth as could be. The kitchen fitter and all the tradesmen were hard working, reliable, careful and clean and tidy.

Our new kitchen is a dream come true. It looks beautiful, it's brilliantly practical for our family of six and it has transformed our meal times already!

28 kwietnia 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hey Steve, thanks for your positive feedback, and I'm glad that Emily was first class throughout your kitchen design process, it makes us proud you're happy with the end result, enjoy your new space! - Dylan

Oceniono na 5 z 5

New kitchen …

Our experience with Wickes as been excellent so far. Shelley Grogan planned and designed our kitchen to our specifications which we was very happy with. We are looking forward to receiving our new kitchen so we can get started.

3 maja 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Thank you for your kind review. We are thrilled to hear about your positive experience with our team. It's wonderful that Shelley was able to design a kitchen that meets your needs and expectations. We look forward to seeing the finished product and hope you enjoy your new kitchen-GS

Oceniono na 5 z 5

I needed help to find the product I…

I needed help to find the product I wanted to buy so asked for assistance. Mikey could not have been more helpful and polite and even had the consideration to help me carry items to my car. Please find time to congratulate him.

16 kwietnia 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hi Ruth, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mikey in our store and that they provided you with useful advice. -AH

Oceniono na 1 z 5

Unsafe family bathroom

We used Wickes to install a family bathroom for us. 14 months later it is still not finished, with multiple sealant issues and poor tiling has dangerous sharp edges on the tile edge trims and has an electrical socket not attached to a wall. They are refusing to make safe or tackle these so it is now with the ombudsman. They are still forcing us to pay for it and have activated the finance agreement despite all the multiple issues acknowledged by them not being resolved. Will never consider them again.

24 marca 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hey Paul, thanks for your valuable feedback and I'm deeply sorry to hear about your bathroom situation. If you can please reply back to the private message I've sent you on trustpilot we can look into this for you. - Dylan

Oceniono na 5 z 5

Highly recommend

I had a great experience with Wickes when designing my new kitchen. Shelley was fantastic—she took the time to go through all my options, offering helpful advice and ensuring everything suited my needs. Her expertise and attention to detail made the whole process smooth and enjoyable. Highly recommend!

12 lutego 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hey Tracey, thanks for your five-star review, and I'm delighted you loved the service from Shelley in our Boston store throughout your project, enjoy your new space! - Dylan

Oceniono na 5 z 5

I wanted to thank Vinnie a member of…

I wanted to thank Vinnie a member of staff today who was super patient and helpful today while I was buying brackets - thank you so much

28 stycznia 2025
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hi Sherry, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Oceniono na 5 z 5

Excellent Customer Care

We purchased a toilet from Wickes about 3 weeks ago but 2 days after installation the cistern flush mechanism became defective. The Boston store quickly arranged a replacement which fixed the problem. However after 3 weeks of use the toilet bowl had become blocked on 4 occasions. The toilet bowl is badly designed with tight narrow bends causing it to block easily. I phoned Boston Wickes and spoke to John who fully understood the need to sort out the problem. As the issue was the design of the toilet bowl he arranged for us to see the range they had in stock and we choose one we thought would work better. After paying the price difference we were being helped into the car with our replacement toilet. Fingers crossed this one flushes OK. Thank you all at Wickes Boston especially John

8 stycznia 2025
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hi David, thanks for taking the time to share this feedback, we are pleased to hear that John was able to quickly resolve the issue with the toilet, we appreciate you taking the time to let us know. RD

Oceniono na 5 z 5

Great job!

Visited wickes twice this week, fantastic customer service.
Especially Danya, super helpful and reassuring, as someone who suffers from severe anxiety Danya was helpful, reassuring and kind.

Also thanks to Vincent for always being helpful!

31 października 2024
Opinia niezależna
Oceniono na 5 z 5

Really good place to make your…

Really good place to make your shopping, amazing staff and really good management.

20 września 2024
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hi Michał, Thanks for your feedback, I'm glad to learn you had a positive experience in our store with the staff and management being friendly. - SF

Oceniono na 5 z 5

Very helpful staff…

I'm not very handy and Jon was very helpful with turn my bad explanations in to what I was look for

17 września 2024
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hey Pheonix, thanks for your amazing feedback, and I'm glad that you enjoyed the service from Jon in our Boston store! - Dylan

Oceniono na 5 z 5

Helpful staff

Really helpful and friendly staff, it was a pleasure shopping

4 września 2024
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hi, Karen. Thank you for taking the time to share your review with us. I'm glad to see that you found our staff to be helpful and friendly. Thank you again for your valuable feedback. - Scott H

Oceniono na 1 z 5

Wanted a kitchen not a run down of a wound

Went in today, Saturday to look at bathrooms and kitchens with the view to ordering both from Wickes
Had previously picked up brochures from Wickes Grantham and had made a decision about both and as Boston is closer I thought I’d order from there.
Disappointed that after around 15 minutes of standing around waiting to get attention I was still being ignored by the 1 bloke and 2 women sat at their desks
Instead of ordering my kitchen and bathroom I was left to listen to the women discussing someone who it seemed was in hospital and had an open wound that needed packing to absorb the fluid in it 🤢🤢🤢🤮🤮
Not really what I wanted to hear
Finally got chap asking if I needed any help but he really didn’t seemed to fussed about helping me

Shame on Boston

I’m not even going back to order from Grantham but elsewhere now.

Loss of 2 orders and installation which would’ve been around £10,000.

Never mind I’m sure you didn’t need my custom anyway

3 sierpnia 2024
Opinia niezależna
Logo Wickes - Boston

Odpowiedź od Wickes - Boston

Hi, Jennifer. Thank you for taking the time to share your review with us. I'm sincerely sorry to learn of your experience in store when going to look at bathrooms and kitchens, this is not the level of customer service we do expect to see. I have sent you a request for more information, so I can look into this further for you. Thank you again for your valuable feedback. - Scott H

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