Wickes - Aberdeen Recenzje 76

Wynik TrustScore: 4 na 5

4,1

Exploration Way, AB32 Aberdeen, Scotland, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent in-store kitchen design consulting. Our design consultant, Alison Farrell, was very accommodating making changes to the kitchen design. She took us around the shop floor explaining the units... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Well laid out store (Westhill) and good choice of goods but checkout could be massively improved. Operator obviously didn't want to be there either just going through the very basic requirements or s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Sorry I didn't get names however there was a male and female member of staff who were very helpful and patient when I got myself into a bit of a muddle over receipts and exchanges. Thank you.

Reakcja na opinię

Oceniono na 5 z 5

Ashley our designer made a really well laid out kitchen and was really responsive to any changes we suggested. The installer is so important to the process and the one Wickes provided was excellent. T... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep żelazny
  2. Wyposażenie łazienek
  3. Sklep z przyborami kuchennymi
  4. Energia słoneczna

O Wickes - Aberdeen

Napisane przez firmę

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Napisane przez firmę

Promise 1

Dane kontaktowe

  • Exploration Way, AB32, Aberdeen, Scotland, Zjednoczone Królestwo

  • 01224014599

4,1

Dobra

Wynik TrustScore: 4 na 5

76 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 3 z 5

Don't expect to be made welcome

Well laid out store (Westhill) and good choice of goods but checkout could be massively improved.
Operator obviously didn't want to be there either just going through the very basic requirements or staring into the abyss. No interaction or pleasantries at all.

3 czerwca 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Ashley, Thank you for your comments regarding our store at Westhill. These will be feedback to the store with a view to improving our service. Thank you for bringing this matter to our attention.

Oceniono na 5 z 5

Excellent in-store kitchen design…

Excellent in-store kitchen design consulting. Our design consultant, Alison Farrell, was very accommodating making changes to the kitchen design. She took us around the shop floor explaining the units in the store which help in our decision. We were completely satisfied at the end of the meeting. Excellent customer service from Ally. Thank you.

31 maja 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Ima, we're so pleased you had an excellent in-store kitchen design consultation! It's wonderful that our consultant was accommodating and explained the units, helping with your decision. We appreciate your kind feedback. -LG

Oceniono na 5 z 5

Professional and knowledgeable

Replacing a kitchen is a daunting experience but I would highly recommend Ally at the Aberdeen branch. She is extremely professional and knowledgeable about the kitchen products. Nothing was too much trouble for her and she was extremely patient about any questions that I had.

30 kwietnia 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

We are so pleased to hear that Ally made your kitchen replacement a smooth and enjoyable experience. We appreciate your kind words and valuable feedback. -AB

Oceniono na 5 z 5

Sorry I didn't get names...

Sorry I didn't get names however there was a male and female member of staff who were very helpful and patient when I got myself into a bit of a muddle over receipts and exchanges. Thank you.

23 maja 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

We appreciate you sharing your positive experience, Zoe. We're glad our team was helpful and patient during your visit. - AB

Oceniono na 5 z 5

First class

Alison at the Westhill branch in Aberdeen was great to deal with. Would highly recommend if your looking for a kitchen designer

21 maja 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Darren, We're so glad you had a great experience with us. We appreciate your kind words and recommendation! - Sean

Oceniono na 2 z 5

Poor delivery service

Poor delivery service. I ordered several items for delivery, chose an available date and was initially quite pleased with the process. On the due day I received a call saying not all items were available. I said this was OK, just hold and deliver when all were available. Apparently, they can't do this and required me to cancel the missing items on the order, for refund, and re-order if still required. What utter nonsense. I did as they asked and the refund was processed promptly.

2 maja 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

We appreciate you sharing your delivery experience. We regret that we couldn't hold your order until all items were available and that you had to cancel and reorder. We'll review our policies to see how we can improve. -AK

Oceniono na 5 z 5

Visited Wickes Aberdeen for kitchen…

Visited Wickes Aberdeen for kitchen Ideas and design.
Alison Farrell was extremely helpful and gave us loads of options. She spent time being very thorough. Very professional and friendly.

30 kwietnia 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi David, we're happy to hear that you found your visit helpful for kitchen ideas and design. It's great to know that our colleague was professional, friendly, and thorough. We appreciate your feedback. -LG

Oceniono na 5 z 5

Was served by SEJAL she was very…

Was served by SEJAL she was very helpful scanning an item for me getting me a trolly and getting me assistance to lift the work top in Westhill
Thankyou

2 maja 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Shane, Thanks for taking the time leaving your review. We're happy to hear that Sejal was able to help you at the till and for helping to lift the work top. Thanks again for the kind feedback. -JL

Oceniono na 5 z 5

Ashley our designer made a really well…

Ashley our designer made a really well laid out kitchen and was really responsive to any changes we suggested. The installer is so important to the process and the one Wickes provided was excellent. The build quality is solid and this kitchen should last 20+ years. Also a very competitive price compared to other suppliers we looked at. Highly recommended

26 stycznia 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Jamie,

We're delighted to hear that Ashley created a well-laid-out kitchen and was responsive to your needs. It's great to know the installer was excellent. Thank you for your recommendation! -Ellysse

Oceniono na 5 z 5

Great service and communication

Great service and communication. My appointment with Alison to disign the kitchen was great. Fulfilled all my expectations. Thank you!

26 kwietnia 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Nijole, We appreciate you taking the time to share your review. We're happy to hear that your appointment to design the kitchen fulfilled your expectations. - Sean

Oceniono na 1 z 5

Bad Deliveries Ethic with DX

Wickes themselves no issue - good value - but Deliveries - DX in this case - Appalling lack of updates and contact if delays. Tracking a joke if you live in Scotland. The Wickes “bot” online assistant said if delivery not in 30 days I can get refund..!! Who can afford to wait indoors for a delivery for 30 days. Maybe those on benefits, but not working people.
Store staff told me I could not get item delivered to store for collection.
Item arrived now but courier company procedures poor.

15 kwietnia 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

We appreciate you sharing your delivery experience. We're sorry to hear about the issues with tracking and communication and the inconvenience it caused. We'll review our delivery procedures with the courier. We appreciate your feedback. -AK

Oceniono na 5 z 5

Detailed Survey

The lady arrived on time and carried out a detailed survey. Sat and discussed some suggestions she had to help the design

13 kwietnia 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Alastair, Thank you for taking the time to share your feedback with us. It is wonderful to hear that you had such a positive experience. -Summer M

Oceniono na 5 z 5

Sejal was so helpful and accommodating…

Sejal was so helpful and accommodating with my tile mishap, I really appreciated it!

12 kwietnia 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Erin, Thank you for taking the time to share your feedback. It is wonderful to hear that Sejal was able to help you out. -Summer M

Oceniono na 5 z 5

Alison was a lovely person to deal…

Alison was a lovely person to deal with, patient & helpfull. She explained things to us & guided us through the design of our kitchen. (Which I am sure was a challenge) very well done.

26 lutego 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

We appreciate you sharing your experience. We're so happy to see that Alison was helpful and patient as they guided you through your kitchen design. - Sean

Oceniono na 5 z 5

Lovely staffs especially Sejal was very…

Lovely staffs especially Sejal was very helpful.

19 marca 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Emy,

We appreciate you sharing your feedback. It's great to know that you found the staff lovely and that Sejal was very helpful. -Ellysse

Oceniono na 5 z 5

Impromptu visit to Wickes to looks at…

Impromptu visit to Wickes to look at the kitchen ranges. Spoke to Alison with our queries and fortunately she had a cancellation. Alison did a plan and priced our kitchen giving us a discount . Absolutely delighted with the service and can't wait to get our units.

8 marca 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

We are thrilled that Alison provided you with excellent service and that you received a kitchen plan with a discount during your visit. We value your kind words and can't wait for you to get your units! -AK

Oceniono na 5 z 5

A young man by the name of Hamza helped…

A young man by the name of Hamza helped me with sand to my car and lifted it all in the car for me. Lovely lad, polite and most helpful. He deserves recognition.

3 marca 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Jacqueline, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Hamza was able to go the extra mile and deliver quality customer service. -SM

Oceniono na 5 z 5

Thank you

I was in on Saturday just like to say big thank you to jill h for helping me choose a couple of pots of paint and taking to the till very much appreciated

28 lutego 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

Hi Elizabeth.

We're happy to hear that you had a positive experience. It's great to know that our team provided helpful assistance during your visit, we appreciate your feedback!- PP

Oceniono na 5 z 5

Alison was very approachable and…

Alison was very approachable and extremely helpful with designing my new bathroom.

26 lutego 2026
Opinia niezależna
Logo Wickes - Aberdeen

Odpowiedź od Wickes - Aberdeen

We appreciate you sharing how approachable and helpful Alison was during your bathroom design process. Thank you for your review. -AK

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