Whitakers Chocolates Ltd. Recenzje 29

Wynik TrustScore: 4 na 5

4,0

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Oceniono na 5 z 5

The range of flavours on Whitakers chocolate is amazing with all the fondant creams I love. I am slowly making my way though the various flavours of 1kg buckets! The service and delivery is great. £... Zobacz więcej

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Oceniono na 5 z 5

Fantastic customer service from Whitakers Chocolates Ltd. Working with Gemma & the team has been an absolute breeze, even helping us design a customised chocolate bar & after dinner chocolates for ou... Zobacz więcej

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Oceniono na 5 z 5

The Milk Chocolate Brazils I received from Whitaker Chocolates are exceptional. The milk chocolate coating is wonderfully thick, creamy, and full of flavour, and the brazils nuts themselves are impres... Zobacz więcej

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Oceniono na 1 z 5

Made quite a large order for Christmas. A number of the chocolates had an odd menthol taste. I requested a refund for ITEMS THAT WERE UNOPENED, they claimed to be conducting a taste test of remaining... Zobacz więcej

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Informacje dotyczące firmy

  1. Jedzenie, napoje i tytoń

Informacje przekazane przez różne źródła zewnętrzne

Est. 1889. Based in Skipton, North Yorkshire, Whitakers Chocolates Ltd. is a manufacturer and global distributor of high quality chocolates for the retail & catering markets. Whitakers Chocolates is the largest distributor of chocolate in the UK and fourth la...


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

29 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

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Oceniono na 1 z 5

Found plastic in the actual chocolate

Found plastic in the actual chocolate. So ticked off. I spend 10 dollars for this stuff a block in Australia just to have them carelessly drop plastic in to my Mrs chocolate

14 kwietnia 2026
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

I think you are getting us confused with the New Zealand company Whittakers. We are based in the UK and do not make this product. If you google Whittakers New Zealand, you'll be able to leave them a review or get in touch with their quality team to log a complaint. Thanks

Oceniono na 5 z 5

Best chocolate ever!

Best chocolate ever!! I love all the fondants. I plan on spending pretty much all my birthday money next week on the coconut fondants 👌

5 kwietnia 2026
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you so much for leaving your review. We are thrilled you enjoyed our dark chocolate fondant creams and are looking to spend your birthday money on more Coconut creams (great choice!). Thank you for choosing Whitakers

Oceniono na 5 z 5

Great chocolate , fabulous flavours

The range of flavours on Whitakers chocolate is amazing with all the fondant creams I love.
I am slowly making my way though the various flavours of 1kg buckets!
The service and delivery is great. £5.99 delivery charges are a bit steep but the items are heavy so guess there is no way around that.

23 lutego 2026
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you so much for your lovely feedback – we’re really glad to hear you’re enjoying working your way through the different fondant cream flavours! In terms of delivery, we use Royal Mail’s Tracked 48 service. We simply pass on the cost that Royal Mail charge us – we don’t add anything on top. We are looking at alternatives, but, need to make sure the service and reliability isn't affected. We really appreciate your support and hope you continue to enjoy the rest of the range! 🍫

Oceniono na 5 z 5

My husband just loves your chocolates…

My husband just loves your chocolates and can’t get enough of them. I am unfortunately diabetic so I can’t have any.

20 marca 2026
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you so much for your kind words – we’re delighted to hear your husband is enjoying the chocolates so much! We’re sorry to hear you’re unable to enjoy them yourself, but we really appreciate you taking the time to leave a review.

Oceniono na 1 z 5

Odd Taste, Refuse Returns, Ignore Customers

Made quite a large order for Christmas. A number of the chocolates had an odd menthol taste. I requested a refund for ITEMS THAT WERE UNOPENED, they claimed to be conducting a taste test of remaining product and said they'd be in touch. They NEVER responded even after subsequent emails. They seem to refuse returns outright which seems very shady. Just to reiterate I was only requesting a refund of unopened sellable items and was ignored.

19 grudnia 2025
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

We're sorry to hear this. Could you send an email to sales@whitakers chocolates.com with your order number, and we will look into this for you. Many thanks

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. I had a complaint about a quality issue of some chocolates I was given at Christmas. I emailed the company with the complaint and it was resolved on the day and I received fresh chocolates the following day!

6 stycznia 2026
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you for your kind words – we’re so pleased we could resolve the issue quickly for you. Customer satisfaction is really important to us, so it’s great to hear you were happy with how everything was handled. We hope you enjoyed the replacement chocolates! 🍫

Oceniono na 5 z 5

We ordered hampers for our team over…

We ordered hampers for our team over Christmas, the team loved them. Whitakers team were quick to respond and delivered perfectly with no issues.

1 stycznia 2026
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you for your lovely feedback – we’re so pleased to hear your team enjoyed the hampers! It’s great to know everything arrived smoothly and that you were happy with the service. We really appreciate you choosing Whitakers and hope to work with you again in the future. 🎁

Oceniono na 5 z 5

Fantastic chocolates

Fantastic chocolates. All my family love them. Make great gifts - who doesn’t love good chocolate. Highly recommend.

13 grudnia 2025
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you so much for your kind words – we’re delighted to hear your whole family enjoys the chocolates! They really do make great gifts, so it’s lovely to hear they’ve been so well received. We truly appreciate your recommendation! 🍫

Oceniono na 5 z 5

Whitakers Chocolate Ltd

Fantastic customer service from Whitakers Chocolates Ltd. Working with Gemma & the team has been an absolute breeze, even helping us design a customised chocolate bar & after dinner chocolates for our customers.. which taste.. AMAZING! We cant recommend Whitakers Chocolate Ltd enough, keep up the brilliant work!!
From Louise & Team at The Black Labrador, Underbarrow

7 grudnia 2025
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you so much, Louise – this is wonderful to hear! It’s been an absolute pleasure working with you and the team at The Black Labrador, and we’re so glad you’re happy with the customised chocolates (and that they taste as good as they look!).

We really appreciate your kind words and support – we look forward to working together again soon. 🍫

Oceniono na 5 z 5

Milk Chocolate Brazils

The Milk Chocolate Brazils I received from Whitaker Chocolates are exceptional. The milk chocolate coating is wonderfully thick, creamy, and full of flavour, and the brazils nuts themselves are impressively large and crunchy. The presentation is lovely too - you can tell these are top quality chocolates. I'm a huge fan of chocolate brazils and these are among the best I've ever had. I will definitely be buying again !

10 listopada 2025
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you so much for your fantastic feedback – we’re delighted to hear how much you enjoyed the Milk Chocolate Brazils!

It’s great to know the quality, flavour, and presentation all hit the mark, especially as a fan of chocolate brazils. We really appreciate your kind words and look forward to your next order! 🍫

Oceniono na 5 z 5

Great communication

Great communication, great products, will be using again.
Gemma was very helpful throughout

10 listopada 2025
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you for your lovely feedback! We’re so pleased to hear you were happy with both the products and the service, and we’ll be sure to pass your kind comments on to Gemma. We really appreciate your support and look forward to working with you again!

Oceniono na 5 z 5

Delicious Fondant Creams!

Delicious Fondant Creams!

Sooooo tasty, I cant get enough of them.

27 stycznia 2025
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you so much – we love this! 😄

We’re delighted to hear you’re enjoying them so much… they can be a bit addictive! 🍫

Oceniono na 5 z 5

I bought the festive spice crisps

I bought the festive spice crisps. Wow, extremely good.

29 grudnia 2024
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Thank you so much for your lovely feedback!

We’re delighted to hear you enjoyed the Festive Spice Crisps – they’re a real seasonal favourite. So glad they hit the mark! 🎄

Oceniono na 1 z 5

Bought from Amazon would not replace

Coffee creams bought via Amazon were mishaped, miscoulored did not look very appetising they looked as if they had melted or gone stale they had a whitish hue to them. They were bought via Amazon and they wouldn't accept a return, so it looks like the bin for them.

21 czerwca 2024
Opinia niezależna
Logo Whitakers Chocolates Ltd.

Odpowiedź od Whitakers Chocolates Ltd.

Hi Eric

Thank you for your feedback. We apologise for the condition of the coffee creams you received via Amazon. It seems they were improperly stored by the seller, leading to the issues you described.

Please let us know the seller's name so we can address this with them directly. For future purchases, we recommend buying directly from our website, www.whitakerschocolates.com, to ensure the best quality.

We take great pride in our chocolates and are sorry for any inconvenience caused.

Best regards, The Whitakers Team

Oceniono na 1 z 5

Unprofessional company who lie

Well well well. Made an order with next day delivery, provided the correct address and seems like the courier attempted to deliver at a different address with no response so the parcel went back to depot. Tried to reschedule delivery but only showed the incorrect address. Got in touch with the courier who told me to get in touch with whitakers. Phoned whitakers who told me to call the delivery company?? I told Whittakers that the courier said only the company can fix the address. Called whitakers about 10 times to fix this issue and the re assured me the parcel will be sent out waited 2 weeks still no parcel. Phoned whittakers again as I was so frustrated such an unprofessional company as they had the audacity to lie. Lady on the phone said it would reach me the next day so received parcel and the invoice said ‘lost order replacement sent’ so basically they had lost my parcel which whittakers should’ve informed me about but as they are unprofessional they didn’t. Will NOT be ordering again.

9 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent

First time ordering and the experience was so good I have already placed another order. Items received within 24 hours of ordering. Emailed with tracking and delivered within the given timeframe. I’ve taste tested the Chocolates and they are very nice and for the price really good value

30 listopada 2023
Opinia niezależna
Oceniono na 4 z 5

A bit disappointed ordered nearly a…

A bit disappointed ordered nearly a week ago, still haven’t had my order.
Apparently an item was out of stock, I have received an email and chosen a different item.
Still waiting.
Ordered previously and order was fast.
Was for Christmas presents.

19 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Great products, exceptional service.

I've ordered twice from Whitakers. Firstly some 'Coronation' chocs for our street party. They went down so well I placed a second order for Halloween along with some other selections for gifts. There was as issue with two of the items however an immediate response was forthcoming when highlighted resulting in what is probably the best customer service I have ever received. Delivery on both occasions was extremely quick.
This is a company that really cares about its customers and takes pride in its business. I shall continue to buy from them. Why don't you? You wont be disappointed!

18 października 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

I ordered some Halloween chocolates to share with my family and friends at Halloween. Unfortunately when the tub of chocolates arrived the tub was broken in pieces and some of the chocolates damaged despite being very well packed. I rang and was asked to send some photos of the product. This matter was dealt with quickly and effectively. As I live in the area one of their team called in personality to deliver the replacement by hand! Fantastic customer service 10/10 Would definitely order from here again.

5 października 2023
Opinia niezależna

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