Which? Recenzje 704

I’ll start this review off by stating that Which are the “consumer champion” who are quite happy to hold other companies to account for horrible customer service so my expectations are sky high when I deal with them.

Anyway, I’m a long-time subscriber who decided to cancel because I didn’t think it was worth it to me any longer. Obviously, I couldn’t cancel online (the Which system has been saying it is being ‘updated…’ as long as I can remember) so I contacted them by Live Chat on the website. The representative spent about 10 minutes attempting to persuade me to continue my membership but, eventually, finally agreed to cancel my subscription. He stated that everything was in order and confirmed the date that my subscription would cease. Also confirmed that no further payments would be taken.

Inevitably, a further payment was taken and my subscription looks like it has not been cancelled. I emailed the complaints team, got an autoreply stating that I should expect a response within 24 hours but definitely within 3 days. That was 8 days ago and I still haven’t had even a holding email from a human. Chased again this morning and, unsurprisingly, still nothing.

Am at the point now where, if Which don’t get back to me soon, I’ll be contacting the credit card company to do a chargeback and telling them to bar any further payments to Which.

I can’t trust a company that exists to help consumers whilst giving their own customers such a poor experience so I doubt we’ll ever use them again.

UPDATE 20 November 2024: Which has now replied. It is upholding the complaint alongside promising to cancel my subscription and refund the unauthorised amount taken. Time will tell.

I was totally unaware that my subscription would renew automatically. I was charged the full price for 1 year even though I have not used the service since the automatic renewal. Which? complaints officer who called me after I requested a full refund was polite but totally unflexible and uncommercial. Not impressed by this behaviour from an organisation which claims to be the consumer champion.

Did not complete their home energy review as my property does not fit their questionaire. Guess this is another marketing exercise to earn income from providers.
So many review questionaires do not fit the individual circumstances. I have balanced flue wall heaters and multipoint gas water heater far from unique energy, review does not help.

I changed my bank details which involved being issued with a new debit card, requiring an update to which?. Strangely it is not possible to change the details online so I called the customer line. You are met by a truly terrible automated system which shouts at you. There is no option for bank changes but in the end I selected 1 and than listened to an intermittent shouting message telling me to go to the which help webpage, as we already know that is no help as it cannot be done online.
I waited for 11 minutes and then gave up. If this had been an energy or broadband company which? would be shouting about the terrible customer service, but having looked at other reviews I can see my experience is not unique. Hard to believe from a consumer association that sets its to be so high and mighty.
I have now cancelled my subscription and will spend the money somewhere that actually wants it.

I have been trying for days to get to speak with someone using their various phone numbers and live chat but without success. I cannot do what I want online as it tells me I need to speak to an adviser. Laughable when they write articles criticising other companies lack of customer service. Now they are one of them. Very disappointing when I’ve been a member for years but if I can’t get through then I will have no option but to cancel.

I am a new member. First item I bought from their best buy a VonShef rice cooker. USELESS. The rice kept coming out warm and hard.. The warm setting was tepid. Had to return. I don't trust Which they do not test the items. Will not be buying anything they recommend.

Limited number of reviews in some categories e.g. cars. Also managing your subscription is very difficult. I tried to remove one subscription but keep my other. However you can’t manage your subscription online,by email or even live chat but you have to phone with the inevitable long waiting times. Amazing that an organisation that criticises others for poor customer service has such bad customer service themselves. They didn’t even bother to ask why I wanted to cancel.

I was told on livechat that I couldn’t cancel just one subscription on livechat nor was that an option via email. A phone call is certainly NOT my preferred option given the long waiting time. To be clear I just wanted to cancel one magazine subscription not my full membership. However it was easier to cancel my full membership.

Find 'which' very helpful in choosing whatever goods you're looking for, giving a detailed account of pros and cons..

I am sorry for Which? At one time it was referred to as the middle class bible. In recent years I feel it has been displaced by the internet. Often specialist online reviews are in greater depth than the Consumer Association ones. Of course you need to sift through junk to find them.

A lot of the magazine articles explain what most people know already or feel dunbed down. Often irrelevant.

I want to buy for reliability or to save money. And I cannot honestly say either has happened.

The people they use as so called ‘experts’ are not experts at all. How can anyone understand hearing aid technology other than the audiologist’s who providing it!

Please take advice from the professional not a lady who wears aids and thinks she knows best! The NHS is great but it cannot provide the same time or tech that private hearing care can and if there is only 1 year difference how on earth do they exist.

Company’s can use different types of manufactures but they specialise in certain ones. Independent will have a chosen manufacturer also.

Which? Stop asking people for their advice and read the reviews of the actual clinics. You harm more people with your falsehoods. Take the time and actually research the people!!

This sector is not a new TV and should not be treated as such, it’s an important aspect of people’s lives that has the ability to save and transform them. Health is not to be messed with!

Which.co.uk does the same every year they are influenced and biased. Please shop around, do your own research and please stop paying for a guide that quite frankly doesn’t have a clue!

In my opinion, Which has slowly turned from a consumer driven company into an advert for Amazon, Currys and others.

I bought one of their Best Buy Smeg cookers, as recommended by Which, and have had nothing but problems with it. The cooker door fell apart - mid way through cooking, dropping the burning hot inner glass door onto the floor on several occasions.

The knobs that control the hob continually fall off and the large hob burner frequently just goes out mid cooking. A minor annoyance to add to this is that burners on the cooker hob make a loud whistling noise (think fingers down a blackboard) when on low. Smeg sent out an engineer on 4 occasions to fix it (told us the whistling was something we have to put up with) and replaced the door 4 times - but never actually fixing it. Eventually Smeg replaced the complete cooker after 18 months.

However, the replacement is just as bad, whistling, burned going out - so far the door has stayed on... but Smeg now refuse any further support as it is now out of warranty.

I tried report our terrible experience to Which, but they were not interested and still list it as a 'Best Buy'.

To add to this, Currys, who I bought the cooker from and one of the companies that Which provide a price and a link to, do not provide a way to leave a rating for the goods they sell. They told me I have to apply to leave a review, which I did, but nothing comes through and so they still show glowing reviews.

How can Which support a company that does not allow customers to leave a review of their goods?

How can which give a Best Buy to goods that are inadequate at best and dangerous at worst?

So I have now cancelled my subscription to Which as they were no help whatsoever, not interested in the consumer and continue to show the cooker as a best buy - the worst cooker I have had the misfortune to own.

My advice is you should not waste your money using Which.

Very disappointed.I joined this as I wanted some information about 32 inch tvs.Hardly any reviews.Went to look at hybrid cars this morning.Hardly any reviews for cars under 50 k.Absolute waste of time.I was a member 10 years ago and it was completely different.Dont waste your money.You can get better info for fee by just surfing the net.

I have a subscription to Which Magazine. A few days ago I took advantage of their free legal advice, because an item ordered online had failed to be delivered (despite "proof of delivery"). My legal rights were explained, and I applied for a refund from the company concerned, and received a refund within 24 hours.

That's rather sad when the UK's premier consumer association can only achieve 1.9 stars on Trustpilot.

Maybe one reason is that Which? recommend suppliers, like Waterside Holidays, who repeatedly send junk marketing emails with no 'unsubscribe' link?

Or maybe because Which promises an email address on its website but it's not there and click on the link showing an envelope then you just get sent round in circle.

Why don't you recommend Trading 212.

I was once a subscriber but unsubscribed almost immediately because I didn't find their reviews useful or relevant. A lot of the reviews are about outdated products that are not sold anymore, and I couldn't find reviews of brands I was interested in.

This company keeps sending me junk emails even though I unsubscribed and I have contacted them 3 times over the last 2 months asking to delete my personal information from their system and stop spamming me. I've just reported them to the Information Commissioner's Office.

I agree with some of the comments. Their reviews appear to have been dumbed down over the years and if you ask for extra info’ you get a quick response acknowledging the query then it just disappears. I suggested an investigation into farmed salmon years ago, they said great idea then nothing. I still subscribe but I think they have strayed too far from their roots.

these company is organised crime organisation as they are misleading people in astronomical scale

A solicitor or consumer protection lawyer must take class action against this company

Look at all their plumbers reviews almost all are 5!
I gave a genuine review and they deleted it and did not respond to my complaint

Be aware I have seen 1st hand they are fraudulent and it is impossible a bunch of plumbers with no Royal college , university affiliation of governmental regulatory body all be 5!!!!!!!!!

I would not RECOMMEND OCTOPUS ENERGY !
I get the impression that Which? do a good job on the whole, but following their recommendation caused me a lot of grief and money for a long time.

I find that their recommendations are a great help. I have never had a problem with them. I have often cancelled subscription if I am broke and no problem, rejoined when I needed advice. Believe me, they are brilliant at examining the workings and failings of items. They are more likely to give truthful reviews because they don't have sponsers.