Wet Walls & Ceilings Recenzje 

326
Wynik TrustScore: 4 na 5

4,2

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Oceniono na 5 z 5

I think Davie from Hillington Depot is an asset to the company, He helped me get my query sorted out, I can't thank him enough. Service was excellent and I would certainly recommend to family & frien... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Used the Elland Rd, Leeds store. Plenty of choice and designs. Very helpful and knowledgeable when discussing order. Flexible delivery ie time date etc. No hesitation when returning unused board a... Zobacz więcej

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Oceniono na 5 z 5

We ordered some Shetland Black Slate 31cm x 61cm Vinyl Click Tiles and collected them from Wet Walls and Ceilings in Reading. The Reading staff were very helpful. Our builder has just laid the tiles i... Zobacz więcej

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Oceniono na 1 z 5

Ordered bathroom panels, when they arrived they were a different shade of grey than expected so I sent items back to company for a refund which they were very helpful with. However I waited and waited... Zobacz więcej

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O Wet Walls & Ceilings

Napisane przez firmę

Our Superstores have a wide range of quality wet wall panels, vinyl click flooring, slat wall panels and ceiling panels. Since 2010, we have been welcoming members of the public and tradespeople alike through our doors from all over the UK. Wide range of trims & accessories and free sample service. Superstores located at Glasgow Hillington, Edinburgh, Reading, Hamilton & Kilmarnock.

Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

326 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,2

Wszystkie recenzje

(326)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 49

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Oceniono na 1 z 5

Items not received

29 stycznia 2023
Logo Wet Walls & Ceilings

Odpowiedź od Wet Walls & Ceilings

Hello Mr Morris We have been trying to contact you to arrange delivery as you are 8hrs round trip from our warehouse we wanted to add in other customers to the journey. Unfortunately all our deliveries are south of Scotland at the moment. I can arrange a refund if you don't want to wait for your panels . I will call you tomorrow . Gary

Oceniono na 1 z 5

Shameful. Avoid at all Costs!

Staff more interested in watching their phones than serving customers. Language they use is disgusting also when we were walking around looking at the panels. Served by someone who said he was the owner but looked as though he had been dragged through bushes. Hair a mess. Clothes unironed. Had no perception of looking good while on the shop floor and when he tried to sell us products its what he liked not what we wanted. When it came time to ordering, the products weren't even in stock until a few weeks down the line! But he still tried to push through the sale!!! Why would I buy something that wasn't in stock!! Went into Wet Wall Works instead and placed our order quickly, efficiently and my order was delivered the same week.

Shameful. Avoid this company at all costs. Nothing more than a dodgy second hand car salesman and that's an insult to second hand car salesmen!!

1 sierpnia 2022
Opinia niezależna
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Odpowiedź od Wet Walls & Ceilings

I am sorry your experience was not as you expected. Not sure who you dealt with but it was not the owner as he has not been on the shop floor for some months . The staff are on casual clothing as the are jumping in and out of vans and warehouses for our customers. In terms of the language we do have a number of tradespeople that come in and I agree their language is colourful so I am sorry you were offended by this . We carry a lot of different products and it is difficult to have everything in stock at all times however we do carry the large amount stock and have doubled our warehouse this year alone. You will see from our other reviews that your experience was unusual and we will try harder next time .

Oceniono na 5 z 5

Excellent service

Recently bought from them wet wallmpanels. Very big choice also in floors. Panels are solid and very good quality, floor vinyl tiles are with underlay already, very professional advisors helpful and interested in clients. Also prices unbeatable. My only advice is to put store name on wearhouse as well as I could not find it. Definitely recommend and would use again.

26 lipca 2022
Opinia niezależna
Oceniono na 1 z 5

For the attention of Garry Oboyle have…

For the attention of Garry Oboyle have spoke again to my and she assures me no calls received Mr Oboyle so the only reason I think it must be a wrong number and just inform you I have left two numbers 1 mobile 1 land line I have left these numbers in response to your request late morning or afternoon is the best time to contact myself I gave this in an email using this platform now in case email was not received this information is made available on your request William Reddick

1 lutego 2022
Opinia niezależna
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Odpowiedź od Wet Walls & Ceilings

Dear Mr Reddick, you may remember we resolved your order issue and dispute with Wet Walls & Ceilings last year. I wonder if you would be kind enough to leave a positive review regarding the updated service you received on your order?

Kind regards
Paul

Oceniono na 1 z 5

Total sham of a business

Total sham of a business. I ordered my wall panel system a week ago and booked my plumber to fit the system and these clowns email me the night before delivery is due to say its out of stock. What a joke.!! Just wasted a week waiting for nothing so still no shower.!! AVOID THIS COMPANY AT ALL COSTS. YOU HAVE BEEN WARNED.!!!!!

12 maja 2021
Opinia niezależna
Logo Wet Walls & Ceilings

Odpowiedź od Wet Walls & Ceilings

Hi James,

We are sorry that you feel the need to leave such a negative review. Unfortunately, the panels that you ordered were found to be out of stock at our main warehouse, but we tried to source it from our other stores and even from our supplier to no avail. So when we contacted you this afternoon to make you aware of the situation, that was the first point we realised that we could not fulfil your order unfortunately.

There is a real shortage of certain panel designs currently due to the pandemic and unfortunately your panel size was one such item to be affected. We did offer you an alternative design at the same size - which you rejected - and also offered you the same design in 1m instead of 1.2m which you refused and thereafter asked for a full refund which was actioned within 5 minutes of your request.

Ten minutes after demanding your refund, you then requested to change the panel design to one which is a custom order panel and takes longer to arrive than your required Saturday deadline - which I advised you of.

Your order, if we had it in stock, would have been dispatched on Thursday not delivered on that day. And we advise all customers not to book fitters in until you actually receive your order for issues such as this occurring.

I am sorry that we could not fulfill your order and apologise wholeheartedly for the inconvenience caused.

Best Regards

Andy
Wet Walls & Ceilings

Oceniono na 1 z 5

The final insult

Gary. Your response does not reflect the situation accurately and I therefor wish to add the following to my comments. Firstly, the original board did arrive damaged but yes you are correct, it was three weeks until we opened it and it was therefor out with your returns policy of 24 hours (which as a tradesman seems unreasonable if you expect people such as me to open all parcels within 24hours.) My original beef with you was several fold. Firstly your staff could have simply said 'unfortunately you are out with our 24 hours return period and therefor must pay for a new panel'. Instead of that, your staff said the panel had been cut with a knife by me, then gouged coincidentally in the exact same spot as the knife cut.
And you guys could tell that from the two photos I sent you. What a pile of nonsense and I found it insulting that you implied at the outset of this dispute that your customer was dishonest. Based on that I then asked for your details so I could send you an e mail and could communicate directly with you and I was told that your contact details are not to be passed to customers. Please remember this is in an e mail to me in the event you dispute that. I didn't ask for your number but if I had I would have asked for your business number which may of course turn out to be your personal number but I wouldn't have asked for your personal number. If you don't want customers to have your personal number, buy a second phone for business purposes. You continue to suggest I did take delivery of the item and the item could have been used. Again this is not true. What is actually surprising about this is that you have adopted the same approach as last time and insulted your customer when in fact, with out the personal insult the out come would be the same. ie you could have said Mr Fraser under the circumstances we will replace the damaged sheet free of charge. In that instance I would have written a glowing review. However instead of doing that, you lay off about the panel being taken delivery off and implying I am dishonest, with the same outcome of sending me a refund and a new panel in due course. Instead and because of your approach you loose two customers. Me and my customer. It's an absurd way to do business. You state 'nearly' all your deliveries are trouble free. 'Nearly' being the key word. Also, I am a trades man and as such I can work out if a sheet can be used or not. It was the tongue was damaged and the edge of the board so it wasn't a length thing, it was the breadth that was important.
Also Gary the board would only be able to be trimmed at the ends if the space the board was going in to was shorter than the length of board wouldn't it?
The final insult is charging just under sixty pounds to deliver a single panel to Inverness from Glasgow.
I can get items shipped internationally for cheaper than that.
While you say in your response you have a date for the new batch of panels to arrive, you have not actually shared that date with me. All I was told, again by e mail, was the panels would be a minimum of six weeks to comeback in to stock.
All in all this has been a terrible experience and I have a very upset customer who has a panel missing on his wall for the foreseeable future and I don't get paid until the works complete.
We wont be dealing with you again and if we could source this else where we would. Customers should be aware of these delays

27 kwietnia 2021
Opinia niezależna
Logo Wet Walls & Ceilings

Odpowiedź od Wet Walls & Ceilings

Hi Duncan,

Sadly it seems no matter what we do or say it won't be good enough. We will therefore refund you the delivery charge of £59.95. and you can then come and collect the panel from our depot in Hillington or arrange delivery of it yourself via a third party courier, given you can have it shipped internationally for cheaper. Gary has let me know that we have received a small number of panels in stock from our supplier but these won't be in stock for long and won't be back in again until June at the earliest. We will keep one aside for you to collect to finish off your job - but we won't be delivering it. Alternatively, we will refund your latest order and you can source the panel elsewhere.

Best Regards

Andy

Oceniono na 4 z 5

Wet wall looks lovely on

1400069847 Wet wall, fittings (accessories) and adhesive ordered. A delay in shipping - but did receive an email from the owner asking me to share photos of the wet wall I had not received yet (disconnection there somewhere) - Short delivered accessories which eventually I found out were out of stock (told two stories) - Wet wall looks lovely on. Adhesive (Sovereign) didn’t work at all - affected by outside temperatures supposedly - even braced boards just slid off the wall. I had to laugh at that point - reverted to waterproof NM Nails which worked well. Refunded promptly for the adhesive and the non delivery. Response from owner Gary was positive customer care - promising refund of shipping charge - which was very much appreciated.

23 lutego 2021
Opinia niezależna
Logo Wet Walls & Ceilings

Odpowiedź od Wet Walls & Ceilings

Hello I'm sorry your purchase did not work out as it should we have no excuse obviously a breakdown in communication with the staff. Your delay was due to the snow across Edinburgh that week and all deliveries were delayed . We have a range of different adhesives for different surfaces however when the temperature drops to zero the chemical will not set. We also sell the No More Nails for more robust areas . The missing black trim was due to shipping delays and you should have been informed. I have arranged for a refund of your shipping costs for the hassle.
We do offer various qualities of product based on what the customer wants. I hope your room looks good now .
Gary

Oceniono na 5 z 5

Great products

Great products, great price and quick delivery, get us up to date the whole time would definitely recommend

28 listopada 2020
Opinia niezależna

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