Stock clearance purchase: Quality was great despite being "slight second", the inner defaults were really not troublesome at all. The delivery was quite fast (a few days) but the shipping cost... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great service again. Second purchase from these guys. The item this time was already made and arrived super quickly , a few days and it was with me. Great quality, made really well. Plus their stuff... Zobacz więcej
The order was for my niece who lives a somewhat unpredictable life running a small printing business. I am used as a receiving post for her as she cannot rely on home presence at a time when the post... Zobacz więcej
Ich habe sowohl ein Oberteil wie auch einen Rock bei Westwardbound bestellt, auf Maß und Express. Außerdem hatte ich noch leichte Änderungswünsche bezüglich der Maße. Es wurde alles zu meiner Zufriede... Zobacz więcej
Informacje dotyczące firmy
- Sklep z odzieżą damską
- również w kategorii:
- Sklep z odzieżą męską
Napisane przez firmę
Westward Bound is an independent British latex fashion design house and manufacturer, creating distinctive clothing for women, men and anyone who wants to express their individual style. Established in 1992, we design, develop, pattern-cut and handcraft every garment in our own studio and workshop in Plymouth, England. Nothing is outsourced, giving us direct control over design, construction, fit and finishing. For more than 30 years, Westward Bound has built an international reputation for high-quality natural rubber latex clothing, including dresses, catsuits, corsetry, lingerie, separates and statement fashion pieces, with Standard and Bespoke sizing available across much of our collection.
Dane kontaktowe
2 Tavistock Place, PL4 8AU, Plymouth, Devon, Zjednoczone Królestwo
- helpline@westwardbound.com
- www.westwardbound.com
4,6
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great product
Great product, as advertised and really high quality. Good communication around delivery and quick arrival.
8 listopada 2023
Have dealt with the company for years
Have dealt with the company for years. Quality is always perfect. Quick delivery
30 października 2023
Beautiful products
Beautiful products, made to measure gold service is fantastic and the service overall was great. I was able to tweak the design slightly to match what I wanted.
24 października 2023
The customer service & the quick…
The customer service & the quick replies to emails make company a pleasure to buy from. I will definitely be buying more
23 października 2023
They love their terms and conditions....buyer beware
Corset ordered from them and it had a blemish on it... Looked like excess glue not wiped off fully. Tried to live with it and in the end decided to email them and return it.
From the start even with photos and videos they made out it was my fault for using a harsh cloth. But this blemish WAS THERE BEFORE I WASHED IT as told them in the emails.
Since I was frustrated I took to my personal insta page and vented. I tagged them and I feel they are just hiding behind their terms and conditions and will not be willing to fix the issue. They have already insinuated that I'm wrong many times.
And because I didn't use their cleaning product (I along with millions use vivishine) they are trying to blame me.
I wouldn't be kicking up this much fuss if I had caused it but I didn't. The blemish was there BEFORE i washed it.
Item was received back to you this morning and I don't want it back... However I want my money back for th cancellation of my 2nd order (minus your stupid restocking fee)
All this could have been avoided if you had not insinuated it was my fault! Again the mark was there BEFORE I washed it how many more times do I have to say that?!?!
Again another edit as they are trying not to answer my questions. You have the item back now as it was delivered this morning.
I left a review here as it's a review page and I'm allow to do so. I'm letting future customers know what they could possibly get themselves into.
For me this is not the end till I get my money back from my second order. So please refund my monies due and then it will be the end of the matter.
23 października 2023
Opinia niezależna
Odpowiedź od westwardbound.com
The issue is a simple one. A garment supplied has displayed stain marks after having been worn and washed by the customer. The self-confessed venting on social media has complicated the matter by muddying the water. This is unfortunate. The vexation and venting has now spun into what is a slanted review on Trustpilot. Added and unnecessary confusion. We have already stated, in writing, to the customer that irrespective of cause to 'send it (the garment) to us anyway so that we can have a look and see what we can do to rectify the issue for you'.
Follow up comment.
The original review has now been edited. It is unfortunate that Trustpilot allows edits, this can distort what is being replied to. No matter. The anger vents on.
For the record, this issue does not have any connection to Vivishine, nor have we suggested or stated that it does. This is pure distraction.
To repeat, the issue is a simple one and will be dealt with accordingly.
Once again a quality item from Westward…
Once again a quality item from Westward Bound. Love it xx
28 września 2023
If you're looking for latex, shop at Westward Bound.
I'm thrilled with my Latex! Beautifully made in terms of quality and aesthetic. Excellent customer service. I'd highly recommend them to any lovers of custom latex/PVC clothing. Thanks.
13 września 2023
They have good quality Latex clothes…
They have good quality Latex clothes that fit perfectly and feel like silk against your body great to deal with and without a doubt first class products
4 września 2023
Tight for a small.
Tight for a small.. usually have Xtra small.
So I ordered larger to get on easier . correct size was ordered..... .very excellent quality
22 sierpnia 2023
Odpowiedź od westwardbound.com
We have checked Latex Sophia's order for standard size small. We have not received any direct communication on this issue. The garment was made in accordance with the standard size charts, as shown on our website. It is unfortunate if the correct size was not ordered. In these situations, we recommend made-to-measure. For anyone reading this review, our informative size guides can be found here: https://www.westwardbound.com/latex-clothing-size-guide-how-and-where-to-measure-yourself-i9
..
Further to our initial reply, we note that Latex Sophia's review has been adjusted slightly to state that the correct size was ordered. It is disappointing that Trust pilot allows edits to initial comment, it plays havoc with the flow/reading of a review. No matter. We are solution based.
To confirm, standard size small was ordered. This fits into two scenarios, a size ordered issue, or we have made an error in manufacture. The latter, if applicable, is easy to resolve. https://www.westwardbound.com/delivery-and-returns-i17
We would ask Latex Sophia to contact us directly so that we conclude. Thank you.
Another great wardrobe addition
With WB you can always guarantee quality and a good fit. Bought in the sale in a colour we probably wouldn’t have chosen - but my wife looks bloody fantastic in her new latex dress. Thank you.
21 sierpnia 2023
So amazing quality of that service
So amazing quality of that service! Quick dispatch, superb quality. More that you could expect from them.
I recommend them sincerely
20 sierpnia 2023
Simple straight forward and always good.
13 sierpnia 2023
Got a dress on 1 week rush and it…
Got a dress on 1 week rush and it turned up bang on the one week mark - really gorgeous colour, just latex is a little on the thin side but really pretty and the fit is absolutely perfect!
Will definitely be ordering again :)
13 sierpnia 2023
Odpowiedź od westwardbound.com
Thank you for the review. :) To confirm, the dress ordered was made in .33 latex, as shown on our website. We can make dresses in .40 if required. This might work better for you in the future. Please contact us in advance to confirm.
Excellent service for excservice is keyellent…
Excellent service for excellent products, bought by excellent customers.
26 lipca 2023
Never any issues from start to…
Never any issues from start to completion of purchase, always great products.
26 czerwca 2023
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