Wedo Beds 

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic service, friendly staff great prices, and very good quality sofas and chairs and I would recommend this company to my family and friends can't fault them

Oceniono na 2 z 5

Ordered bed Sunday evening. Stated next day delivery. Expected contact on Monday to deliver Tuesday. No contact Monday. Phoned at 5:45 as they close at 6pm. Said they could arrange delivery for Wedne... Zobacz więcej

Oceniono na 5 z 5

Spent ages looking for the perfect bed, then just as long looking for the best price. Wedo-beds were £35 cheaper than anyone else and even offered next day delivery free. Ordered the Serene Grace Hi... Zobacz więcej

Oceniono na 5 z 5

Recently had an issue with a bed I purchased in December 2013-I contacted customer services ref this and I can only say that this was handled in a very professional and customer focused manner, can o... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni

Informacje przekazane przez różne źródła zewnętrzne

Wedo-beds.co.uk is the fastest growing online bed retailer in the UK. With a wide selection, a simple to use website and excellent customer service they offer the perfect shopping experience.


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Wszystkie recenzje

(120)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 4 z 5

Great service - shame about the delivery company

Ordered a bed from Wedo! Great price, fantastic communication received regular email updates to the status of my order. However, upon delivery the delivery driver requested I come out of my house and assist him with delivering the bed (was in 3 large pieces) to my own home as he was on his own! Advised him I was unable to do that simply because I was off work with a cracked rib and was on my own with my 2 young children. The delivery driver then advised (whilst parked outside my house) he could not deliver my bed on that day and would have to come back tomorrow when there was 2 of them! Had to remind him I was the customer and his logistic issue were nothing to do with me and that the bed needed to be delivered today. After several phones calls from him and him calling his head office he eventually got out of his van and did the 3 trips to deliver the bed...!

16 maja 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hello Mr Lewis,

Thank you for taking the time to leave us feedback.

I'm really sorry to hear of the poor service received from our courier, this is certainly not acceptable and I will pass this onto the manager responsible for our carrier relationships.

I'm really pleased that you are happy with the other aspects of our service and customer care, and thank you again for letting us know what areas we let you down on.

All the best,

Rebecka
Wedo Beds

Oceniono na 5 z 5

Excellent price, service and delivery. Delighted

I ordered a bed to be delivered to a very awkward, old cottage and needed certain dimensions to get it in the room. Both people I spoke to were helpful and when the bed arrived it was good quality and exactly as described. Well done. I have already recommended Wedo Beds to a friend.

12 maja 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Liz,

Thank you for taking the time to leave us such a lovely review!

I'm really pleased that we were able to accommodate your delivery requests, and that you are so happy with the item you received.

It's great to hear when the customer care team can provide such good service, so thank you for letting us know - I will certainly pass your kind comments onto the rest of the team.

Many thanks,

Rebecka
Wedo Beds

Oceniono na 4 z 5

Good Company Let Down By Courier Used

I ordered a bed and chose my delivery date which was 4 days after the order was placed. The bed company got in touch to say the courier would only leave the bed at the door and would not carry up to my first floor flat, that was fine. The delivery day arrived, I had taken a day off work to wait in and although I was given a late afternoon/evening 3 hour slot I stayed in all day to wait for it. The courier did not even come anywhere near! but surprise surprise I had an email to say he had tried to deliver it but I was out and he had left a card. He was a liar, no card, no attempted delivery just lies. I phoned the courier XDP and predictably no-one would answer the phone, I was livid and phoned Wedo, the lady I spoke to was very helpful and sympathetic and did try to contact the courier herself without any luck, she said they may try and deliver the next day. Although I was at work I left a note on the door for them and they did actually deliver it to a neighbour the following day via a different driver. I was very pleased with the bed and found Wedo to be most helpful but the courier they use is shocking and lets them down badly.

27 kwietnia 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Jenni,

Thank you for taking the time to leave a review.

I'm really pleased to hear that you are happy with the bed and the level of customer care we provided. I'm really sorry that you had such a poor experience with our couriers and that you wasted a day waiting in for a delivery that did not happen.

We are always looking to improve our delivery service so feedback such as yours is invaluable, so thank you for letting us know the areas we let you down on.

My apologies and thanks again Jenni,

Rebecka
Wedo Beds

Oceniono na 5 z 5

all expectations met!

I ordered this headboard and it was as cheap as I saw on line and delivered (exactly) when they said it would be! what more could you ask for -
A helpful help line - check -
Keen pricing - check
Quality product - check
Delivered when it was promised....

7 kwietnia 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Tom,

Thanks for the great feedback!

It's lovely to hear when we tick all the boxes, and I'm really happy that you're pleased with the service received.

Many thanks,

Rebecka
Wedo Beds

Oceniono na 5 z 5

Not too good to be true!

My bed was delivered just over a week ago and I cannot fault Wedo beds. I spent a lot of time shopping around looking for the right bed and had never heard of them when I saw them pop up on Google. They were cheaper than everyone else and I was at first hesitant and thought it all seemed too good to be true, but thankfully I was proved wrong.

Fantastic quality bed, the best price I'd seen and top service! Will recommend to others in future! Thank you!

31 marca 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Darren,

Thank you for your review.

I'm really pleased to hear that you're so pleased with your new bed, and the service you received from us. It's great when we can make a good first impression!

All the best,

Rebecka
Wedo Beds

Oceniono na 5 z 5

A good company to buy from!

From start to finish it was easy. Customer service was first rate. Love the product, a tall faux suede bed head , delivered on time, great price, no complaints at all and can thoroughly recommend.

24 marca 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Linda,

Thanks for your kind review

I am so pleased to hear that you love your new product and that the delivery went smoothly for you.

Thanks again and all the best.

Nicola
Wedo Beds

Oceniono na 5 z 5

Excellent value and fast delivery

I have used this company several times and found their prices and quality unmatched
especially mattress quality for the price as I am very fussy and have a bad back it is so important for me to have a super firm but comfortable mattress
Sometimes the couriers are an issue as we-do don't deliver direct however any issue I had was always sorted very quickly by the excellent service team

20 marca 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Scott,

Thanks for giving us such great, and kind, feedback.

I'm really pleased that you are happy with your new mattress, and that you found our customer service team so personable.

All the best.

Nicola
Wedo Customer Care

Oceniono na 5 z 5

Excellent service and delivery

After a very bad experience with an alternative supplier, I contacted Wedo Beds and not only did they offer the same product at a lower cost, they were very polite and helpful, the item was delivered the following day as they said it would. They advised me they would check on the delivery and contact us the next morning to confirm, which they did.
I would highly recommend this company for customer service and delivery.

14 marca 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Thank you so much for taking the time to leave such lovely feed back.

We always aim to provide the best customer service possible and I am so pleased to hear that you had such a positive experience with us.

I hope you love your new bed!

Nicola
Wedo Beds

Oceniono na 5 z 5

wedobeds......and we do it the best

googled the bed my daughter wanted, compared prices, delivery etc. and picked wedobeds. what a fantastic experience, the best by far for online shopping; had a couple of queries re:mattress sizes etc. your online customer support were great and sorted me out. the delivery ran to plan, you phoned me twice to advise where and what was happening with my order proving you track your customers orders till it reaches them. would highly recommend your firm to everyone, such a smooth process from order to delivery. you do what you promise.
one highly satisfied customer and by the way the bed is perfect and was so easy to assemble, great price, great product, great delivery........GREAT FIRM....thank you

14 marca 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi,

Thank you so much for taking the time to leave such a lovely review.

I am so pleased to hear that you had such a positive experience with us and are happy with the service and bed that you received - it's great to hear that we're getting things right.

All the best and thanks again.

Nicola
Wedo Beds

Oceniono na 2 z 5

very disappointed a delivery not made on promised day

Having taken the day off work to received a matress delivery, i stripped the bed and took old matress off (which was really heavy work on my own), was told at 10.00 morning of delivery (08.35-12.35), it would not arrive today. some kind of error/mix up (say what you will). not just disappointed but pi**ed, i have lost a days holiday, and for what. Staff was very apologetic, hence the 2 stars, but i cancelled my order, as i am not willing to loose another day. i was really looking forward to sleeping on my new matress, however, will now have to start search again. No excuse is good enough, if i arrange something, i do not let people down!

13 marca 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi,

Thank you for taking the time to provide us with feedback on your experience with us. I am very sorry to hear that you are so disappointed, we are always working hard to improve our service so reviews such as yours are invaluable to us.

It is very rare for us to be unable to fulfil an order. Unfortunately courier failures can happen and I apologise that this affected your delivery taking place when expected.

Thank you again for your review and my sincere apologies that we were unable to resolve this issue for you.

Nicola
Wedo Mattresses

Oceniono na 5 z 5

very good service good value for. money t

The wardrobe was exactly what we wanted it was easy to assemble and looks very nice it is just the right size for my grandsons bed room .it was delivered promptly ,I think it is very good product for the money

7 marca 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hello Richard,

Thanks for the review, I'm so pleased to hear that you and your grandson are so happy with the wardrobe!

I'm also glad to hear that you feel the product is good value, and that we delivered it to you on time.

Thanks again and all the best,

Rebecka

Oceniono na 5 z 5

swift excellent service.

Ordered a mattress and it arrived on time (even though I changed the delivery date) with no fuss or bother. Super fast service and great customer service.

6 marca 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Neil,

Thank you for your very kind review!

I'm really pleased to hear how happy you are with our delivery service, and I'm glad that we were able to accommodate your delivery requests. Thanks also for being so positive about the customer service which you received - it's great to hear that we're getting things right.

All the best,

Rebecka

Oceniono na 2 z 5

Poor quality sofabed cushions - don't buy the Kyoto Kendle

I bought the Kyoto Kendle sofabed back in Feb 2014 and 2 months later noticed that the sofa cushions had started to dip in the middle and lose their shape. I spoke to Customer service who said the manufacturer recommended that the cushions be turned every week (!!) to keep their shape - this isn't something that anyone else I know has to do with their cushions. I asked for them to be refilled and this was agreed to by the manufacturer as 'a gesture of good will'. It was a bit of a farce getting the cushions back to the manufacturers and it ended up taking 3 weeks by the time they were returned to me. A few months on, and the cushions have again started to dip and lose their shape so I'm going to turn them every week or so... For the inconvenience caused of having to wait such a long time for the cushions to be returned, I did get a £50 refund and the customer service team were efficient and tried to deal with my case as best they could, but..

I wouldn't recommend this particular sofabed to anyone..

19 lutego 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi there,

Thank you so much for taking the time to leave feedback on your experience with us.

I'm really pleased that you were happy with our delivery service and your new sofa bed, and that they were able to take it up to your room of choice. Thank you also for your kind words about our customer care team, they are appreciated!

Thank you for the glowing recommendation, and I hope you get lots of enjoyment from your new Kyoto Kendle.

All the best,

Rebecka

Oceniono na 5 z 5

Fantastic

1st class service. delivered on time and informed of every step.
I felt valued and this gave me full confidence in the company.
Thank you.

17 lutego 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Richard,

Thank you so much for taking the time to leave such lovely feed back.

We always aim to provide the best customer service possible and I am so pleased to hear that you had such a positive experience with us.

I hope you love your new bed!

All the best,
Nicola

Oceniono na 5 z 5

good company to deal with

I found the website through Google and it was easy to find what I wanted, easy to order and delivered very quickly. I would recommend them to anyone

12 lutego 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Ron,

Thank you so much for leaving such positive feed back.

We are always looking to improve our service so it is very helpful to hear what we are doing right!

All the best and enjoy the new head board.

Kind Regards,

Nicola

Oceniono na 5 z 5

Excellent Service

I had previously ordered a bed from Wedo beds and was extremely pleased with the service and the cost of the bed. Just ordered another double emporia white bed for my daughter, same again fantastic service, good delivery. I would not hesitate to use Wedo again and would certainly recommend them to anybody.

30 stycznia 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Georgina,

Thank you for leaving such positive feedback.

I'm pleased that you are so happy with both the level of service you received, your new bed and that you chose to shop with Wedo again.

I hope your daughter loves her new bed!

All the best,

Nicola

Oceniono na 5 z 5

BRILLIANT. IF ONLY ALL RETAILERS WERE LIKE THIS!

Faultless service both pre and post delivery. Item as described. Delivery was prompt and courteous to second floor without lift. Item was perfect in every way. Shame I didn't find them sooner...had a nightmare with the previous company (hf4you.co.uk - see my review) so I was apprehensive about another potential disappointment, but had no choice except to order online. Well, it was in fact a very different and very pleasant experience. I cannot speak more highly of this retailer.

26 stycznia 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi There,

Thank you for leaving such lovely feedback.

I'm pleased that you are so happy with both the level of service you received and your new bed.

All the best and enjoy the bed!

Nicola

Oceniono na 5 z 5

Sleepsnug Comfort 1000 Divan beats Shire Somerset Divan hands down!

Ordered a small single Shire Somerset Divan from WEDO after seeing it advertised elsewhere with a SSP of over £400.00. Delivered from manufacturer within 48 hours but both storage drawers faulty, one completely fallen apart, and divan base grubby in places. WEDO agreed to collect it back and replace. Instead chose a Sleepsnug Comfort 1000 Divan. Less than £20 dearer, the difference is like chalk and cheese! Superb quality and superior in every way to the Shire Somerset. WEDO gave brilliant service and we had the replacement only 2 days later. In my working life, I am a Training Consultant and would say without hesitation that the WEDO customer service would be hard to beat anywhere. So, well done and thank you to Lucy, Deborah, Ella and anyone else involved.

22 stycznia 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi David and Sheila,

Thank you for leaving such positive feedback.

I'm so pleased that we could resolve your issue for you and that you are so happy with both the level of service you received and your new divan.

I have passed on your lovely feedback to both the Customer Service and Sales reps that were involved in your order.

All the best and enjoy the divan!

Nicola

Oceniono na 5 z 5

Tuscany king size leather bed

Bed is loverly came within the 3 days as it stated , only thing was boxes were ripped in transit and when bed was put up we realised no bed feet and no casters for draws , I emailed Wedo and they were excellent they sent out 1 st class next day , overall I would recommend so pleased with storage in the bed. The bed is so stronge and well made excellent value for money , very happy just carnt get out of it lol , thank you Louisa

19 stycznia 2014
Opinia niezależna
Logo Wedo Beds

Odpowiedź od Wedo Beds

Hi Louisa,

Thank you for leaving such positive feedback. Things do sometimes go wrong in transit, but we always aim to get these issues resolved as quickly as possible.

I'm really glad that we could come to a happy resolution and that you are so pleased with both the level of service you received and your item.

All the best and enjoy the bed!

Rebecka

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