Weddingstar Recenzje 

284
Wynik TrustScore: 2 na 5

1,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I would avoid this group. They appear to have known that a this time, their deliveries are extremely delayed by Fed Ex, due to "customs" issues. They won't respond to Fed Ex until you tell them to d... Zobacz więcej

Oceniono na 1 z 5

I ordered engraved knives for my wedding party and the engraving looks nothing like advertised, can’t even read the names on most of them. Would not recommend. One knife came missing a screw which is... Zobacz więcej

Oceniono na 1 z 5

They claim Fed Ex delivered to us on Friday and was signed for by Mr K Khan we have no Mr Khan at this address and we were open being a business then they say delivery was to next door no Mr Khan ther... Zobacz więcej

Oceniono na 2 z 5

My delivery was damaged. I ordered 4 dozen mason jars with 4 dozen mason jars and 1/4 of the jars were delivered broken and 2 boxes of 12 lids were missing. Had they put bubble wrap or some recycled m... Zobacz więcej

Informacje dotyczące firmy

  1. Obsługa ślubów
  2. Stowarzyszenie lub organizacja

Informacje przekazane przez różne źródła zewnętrzne

Browse our huge selection of wedding decorations and favors designed by our talented team at Weddingstar. Our mission is to help you make your wedding dreams come true.


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

284 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,8

Wszystkie recenzje

(284)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Abysmal Customer Service

I don't normally leave reviews but this particular situation annoyed me enough to do so! I ordered a set of groomsman gifts for my wedding last week and paid for special delivery so that they would arrive a minimum of ten days before the event. However, we realised the week before the wedding that we still had not received the gifts and had not had any notification of their status or whereabouts.
We got in touch and were told we needed to speak to someone from the Head Office in the UK (this meant waiting a day for someone to be in) as the chat staff did not have the authorisation to view our case details.
Unfortunately, we never heard back despite being told someone would get in touch so we had to submit a missing order ticket at which point someone from the UK did get in touch. By this point, however, it was our wedding day and already too late. They then asked if we still wanted to proceed with the order but because we were busy getting married and going on honeymoon I didn't respond that week. I then received an email a week later saying that because they had not heard from us, they had cancelled the order (without my permission!).
Utterly infuriating and a real shame as the product looked very nice. The reason for the issues was blamed on "stock issues" but there was no indication of this when purchasing on the website and no proactive communication from Weddingstar. I will not be using them again.

11 sierpnia 2021
Opinia niezależna
Logo Weddingstar

Odpowiedź od Weddingstar

Thank you for bringing this to our attention. Our management has been made aware of the situation you have been dealt with. We would like to be able to get in touch with you and make this up to you. We fully agree that this was dealt with incorrectly and hopefully we can rectify the inconvenience we have caused you. Please reach out to our customer service and ask to be transferred to our eCommerce team.
https://www.weddingstar.co.uk/contact

Oceniono na 5 z 5

Great quality

The toiletries bags I got are sturdy and look amazing with the personalized embroidery. 10/10 would recommend

20 lipca 2021
Oceniono na 2 z 5

My delivery was damaged

My delivery was damaged. I ordered 4 dozen mason jars with 4 dozen mason jars and 1/4 of the jars were delivered broken and 2 boxes of 12 lids were missing. Had they put bubble wrap or some recycled material inside each jar this may have been prevented. The box came soaking wet and thus the goods were damaged. Since items were out of stock the initial offer of replacement glasses were not an option. After emailing and chatting they finally offered a refund but initially knowing this is for a wedding they offered no great resolution, this caused unneeded stress on me……THE BRIDE.

15 lipca 2021
Oceniono na 3 z 5

Disappointed…

I purchased these PJs for my bridesmaids to wear the morning of the wedding while we are getting ready. The PJs are good quality fabric. I also personalized them with each girl’s name. They looked fantastic online, the personalization was beautiful and it matched the PJs perfectly. HOWEVER, when they came in the mail, I opened the package and my heart sank. They look NOTHING like the product preview. The personalization thread doesn’t match the fabric at all. They look absolutely awful. I contacted CS to see if I could return them and they could change the thread color and they said no. And if I were to return them, I would pay for the shipping and they would only give me 50% back. I am NOT satisfied with the result of the PJs. They basically said it was my fault they didn’t look good. I’m actually considering getting completely new ones (not from here), even after I just spent a decent amount on these. I want my girls to look and feel beautiful while we are getting ready, these won’t do that.

28 czerwca 2021
Oceniono na 1 z 5

This is by far the worst customer…

This is by far the worst customer service i have been in contact with. i have placed my order to realize i made a mistake i needed to correct. so i contact them through the chat and they told me they will flag my order to cancel it. They went ahead and charged me credit card and it has been 5 days and they are still waiting for my order to come from the whearhouse (in canada) as if they have to do everything by hand. It is 2021 its all done by computer why can't they look it up in their systems? If you know what is best for you NEVER ORDER FROM THEM trust me they are the worst.

28 maja 2021
Opinia niezależna
Oceniono na 5 z 5

Great masks

These masks fit me perfectly. They are very well made and very comfortable. They arrived very quickly

19 maja 2021
Oceniono na 5 z 5

10/10

I ordered personalized napkins and coaster for my wedding and they came very fast and are super cute! Very good quality! I will definitely shop here again :)

13 maja 2021

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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