Sent in an iPhone with no marks in good condition. Just got an email saying poor condition from scratch. Luckily I have photos and videos of the device before I sent it and will be passing this to tra... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I cannot get over how quick and simple this process was! I got a quote yesterday posted using the digital QR code at a Royal Mail machine! By 3pm today I had the funds I mean that’s a 24 hours tur... Zobacz więcej
Reakcja na opinię
I was offered far more than other companies. The packing arrived quickly with simple instructions. I was paid out within 24hrs of dropping it off at the post office. Really impressed and keep telling... Zobacz więcej
Reakcja na opinię
Sent phone off with light artificial damage. Met ‘Good’ criteria. Response back with a revised offer of little over half the original offer and a list of things wrong with the phone that aren’t true a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
-Top Prices Paid. -Free Trackable 24 hour postage. -Next Day Payments.
Dane kontaktowe
Future House, Marshfield Bank, CW2 8UY, Crewe, Zjednoczone Królestwo
- 0330 223 2197
- info@webuytek.co.uk
- www.webuytek.co.uk
4,6
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick service so cannot dispute that…
Quick service so cannot dispute that however £200 deducted from the agreed price seems very harsh - for a 2 year old phone there were no deep scratches on face and general scratches you would expect - shame but guess it was always going to be a let down
25 września 2026
Opinia niezależna
Odpowiedź od We Buy Tek ™
Hello Kevin,
Thank you for your feedback. We’re sorry to hear you’re disappointed with the revised offer.
Please could you contact us directly on: info@webuytek.co.uk so we can look into this for you and review the details of the deduction? We’d be happy to see what we can do to help.
Many thanks, and we look forward to hearing from you.
WeBuyTek Team!
Odpowiedź od We Buy Tek ™
Hi, Thank you for your 5-star review! We're delighted everything went smoothly with your trade-in. We really appreciate you choosing WeBuyTek and taking the time to share your experience! 😊
£54 for your phone, actually ... how about £8?
Quoted £54 for my phone, which i logged with them as faulty.
The fault is, it has a cracked screen.
They came back and offered me £8 stating faults:
"Beyond Economical Repair - Parts Value, Multiple faults found, Fault(s): No Display, LCD Dead,LCD Dead,No Display ,Unable to refurbish LCD"
Why LCD dead is logged twice, I'm not sure. It doesn't have a liquid crystal display. It has an AMOLED display. But, further more, it isn't dead, it powers on, you can navigate menus. The screen is cracked which under their "faulty" description allows for a cracked screen.
They upped the offer to £28.
I declined.
15 września 2026
Opinia niezależna
Odpowiedź od We Buy Tek ™
Hello Matthew,
Thank you for sharing your concerns. I would like to explain why we have had to reduce the valuation of your device.
Firstly, you were correct to select the Faulty condition due to the cracked screen. However, our terms and conditions explain that faults affecting the LCD/display may be subject to a revaluation. This includes issues such as screen burn, pressure marks, white spots, discolouration, or dead pixels, which can become visible when viewing a white screen. You can read more about screen burn here.
https://www.webuytek.co.uk/
Although the device powers on and you can hear sounds, our testing identified additional issues beyond the cracked screen. When the device was initially opened, the display was not functioning correctly. The screen subsequently remained completely black, despite the device powering on and producing sound.
This means the device has multiple faults, including No Display and a non-functioning display, rather than just the cracked screen. As the display is not working and the device would require a complete screen replacement before it could be refurbished and resold, it has been assessed as Beyond Economical Repair – Parts Value.
We understand that the device powers on, but the display fault and additional issues mean it does not meet the full Faulty condition criteria. This is why we have had to adjust the valuation to reflect the current condition and the cost of the required repairs.
We appreciate that this is disappointing, and we hope this explanation helps clarify the reasons behind the revised offer.
WeBuyTek Team!
Odpowiedź od We Buy Tek ™
Hi, Thank you for your 5-star review! We're delighted everything went smoothly with your trade-in. We work hard to keep the process simple, fair, and fast—so it's great to see that reflected in your experience. – WeBuyTek
Absolutely hassle free
Absolutely hassle free, payment made as quoted and same day as they received it!
17 września 2026
Opinia niezależna
Odpowiedź od We Buy Tek ™
Hi Adam,
What a lovely review—thank you! We’re so glad we could provide a service you’re happy with. We know selling tech online can feel risky, so we always aim to make it fast and hassle-free. – All the best, The WeBuyTek Team
Very quick
Very quick , would reccomend and also highest paying out of any other site
16 września 2026
Odpowiedź od We Buy Tek ™
Hello Ebo,
Thank you so much for your fantastic review!
We’re really pleased to hear that you found the process quick and easy, and that you were happy with the price we offered.
We really appreciate you choosing WeBuyTek and would love to help you again in the future! 😊
WeBuyTek Team!
Odpowiedź od We Buy Tek ™
Hello Mr./Mrs. Hall,
Thank you so much for your lovely review!
We’re really pleased to hear that you found the process quick and that your payment was made promptly.
We really appreciate you choosing WeBuyTek and taking the time to share your experience! 😊
WeBuyTek Team!
Really good service
quick and easy to use, valuation was reflective of state of Tek and paid out within 24 hours, overall great service.
15 września 2026
Odpowiedź od We Buy Tek ™
Hello Brian,
Thank you so much for taking the time to leave this review! We're delighted to hear that you had such a great experience with us. Providing a fast, easy service with accurate, fair valuations and quick 24-hour payouts is exactly what we strive for.
We truly appreciate your support and look forward to helping you again next time!
WeBuyTek Team
Sent parcel Monday received my payment…
Sent parcel Monday received my payment Tuesday afternoon amazing 🥳
15 września 2026
Odpowiedź od We Buy Tek ™
Hi Taz
Thank you so much for taking the time to share your experience! We're thrilled to hear that your payout reached you so quickly. Getting your payment to you as fast as possible is always our top priority, and we appreciate your business.
WeBuyTek Team
Odpowiedź od We Buy Tek ™
Hi Thomas
Thank you for the great feedback! We're delighted to hear that the transaction went smoothly and that you were happy with our communication. We truly appreciate your support and look forward to working with you again in the future!
We Buy Tek Team
Seamless
Seamless. Posted yesterday first thing, arrived today, tested today and paid today, the amount quoted. Cannot fault the service! Great communication throughout.
15 września 2026
Odpowiedź od We Buy Tek ™
Hi Tash,
Thank you for the fantastic review! We're delighted to hear that everything went seamlessly from start to finish. Fast testing, prompt payouts, and honoring our original quotes are what we aim for every time.
We appreciate your trust in our service and look forward to helping you again next time!
WeBuyTek Team
👍🏻 amazing exactly what was quoted
Received postage box fast, posted Monday phone received tested and paid out by 6pm Tuesday. Very fast price was exactly what the quoted would 100% use them again
15 września 2026
Odpowiedź od We Buy Tek ™
Hello Kirsty,
Thank you so much for the 5-star review! We're thrilled to hear that the entire process—from sending out your postage box to testing and issuing your payout—went so quickly for you. Keeping our service fast and honoring our original quotes are top priorities for us.
We truly appreciate your recommendation and look forward to working with you again in the future!
WeBuyTek Team
Devaluing items falsely
Edited to add: the paperwork confirmation on my account actually states they have quoted £410 for poor condition compared to the paperwork I received with the postage pack which states good condition so the whole system seems to be a shambles.
Terrible experience. Went on all the positive reviews on here but not my experience at all.
Quoted £410 for a ‘good’ condition phone. Always had a case and screen protector on and only 2 years old. Had valuation back at £316 stating there were scratches on the screen and a mark on the back housing. The good condition T&Cs state no deep scratches and no marks visible from 30cm away and it had neither of these. I took photos before sending.
They only offer to accept or have the phone returned so I’ve sent a contact form explaining that their valuation is disingenuous as the phone was probably in better condition than their ‘good’ descriptor.
Will await their response but not hopeful. Definitely avoid and go with a more reputable company.
15 września 2026
Opinia niezależna
Odpowiedź od We Buy Tek ™
Hello Emma
Edited: the paperwork provided details of order uploaded for GOOD condition of the device and your device has been downgraded to the physical condition of the device which updated status to POOR condition and that has been reflected in further communication. We do not offer the £412 quote for a POOR condition the same as all other companies on the market.
We’re sorry that your experience has not reflected the positive reviews you had seen, and we hope we can clarify what happened and find a fair resolution for you.
We also appreciate that your experience has highlighted areas where we can improve. Your feedback has been valuable in helping us review our communication and processes to ensure everything is clear and transparent.
Our aim is always to provide a smooth and straightforward experience. We hope that the final outcome that resulted in us purchasing your device and the way we have handled your case will be reflected in your final review of our service.
Thank you
WeBuyTek Team
£412 Quoted, £216 Offered – Very Disappointing
I was initially quoted £412 for my old phone, but after sending it in, the offer was reduced to just £216 because of the tiniest scratch on the screen.
I had described the phone as being in “good condition”, not “excellent”, so I was disappointed that such a minor mark resulted in the offer being cut by almost half. I’ve genuinely seen phones with much more noticeable damage being sold on Vinted for around £400.
I decided to accept the reduced offer because I had already sent the phone in and wanted the process resolved there and then, but I can’t say I was happy with the outcome. The reduction felt very disproportionate to the condition of the phone and the size of the scratch.
The process itself was straightforward, but the huge difference between the original £412 quote and the final £216 offer has left me disappointed. I think the grading and deductions could be much fairer and more transparent.
14 września 2026
Opinia niezależna
Odpowiedź od We Buy Tek ™
Hi Niamh,
Thank you for taking the time to share your feedback. We’re glad to hear you found the overall process straightforward, though we completely understand your initial disappointment regarding the valuation adjustment.
Following our recent communication, we hope the reasons behind the revaluation made much more sense and that you feel satisfied with how the final transaction was completed. Our goal is always to provide clear, standardized grading, but we understand how frustrating a significant quote adjustment can feel.
We truly appreciate your patience while we discussed this with you, and your feedback regarding transparency in our grading criteria is invaluable in helping us improve. Thank you again for your business, and we wish you all the best!
WeBuyTek Team
Great experience deffo recommend…
Not had the best experience with selling phones online. They either go missing or they don’t follow through on the quote even though I’m very truthful regarding the current condition of the phone. This time I sent it off, 24hours later the money was in my bank! No hassle at all
7 września 2026
Odpowiedź od We Buy Tek ™
Hello JB,
Thank you so much for your fantastic review!
We’re really pleased to hear that everything was quick and hassle-free, and that you received your payment within 24 hours. We understand that selling a phone online can sometimes be a worrying experience, so it’s great to know we were able to make the process simple and straightforward for you.
Thank you for choosing WeBuyTek and for recommending us — we really appreciate it!
WeBuyTek Team!
Absolute joke of a company
Absolute joke of a company. Don’t expect to get anything near what they quote you and when you decline their offer they just hold on to your phone for as long possible in the hope you accept
10 września 2026
Opinia niezależna
Odpowiedź od We Buy Tek ™
Hello Ishmael,
We’re sorry to hear that you feel this way and we do understand how frustrating it can be when the final offer differs from the original quote.
As we explained on the phone, once the device arrived with us, we tested it and unfortunately found that it did not meet the criteria selected when the order was placed. This is why a revaluation offer was sent to you.
After you declined the first offer, my colleague sent you a further revaluation after 3 days, as we always try to improve our offers where possible and find a solution that works for both sides.
We also understand your concern regarding the return of the device. Declining a revaluation does not automatically mean that the device is returned, as we need confirmation from the customer before arranging this. As we have not yet heard back from you regarding the second revaluation, we have kept the device safely with us while awaiting your instructions.
We have now arranged the return of your device and have shared the tracking number with you. The device is now on its way back to you.
We’re sorry for any frustration or inconvenience this has caused. We appreciate that this may not have been the experience you expected, but we have been following our process throughout and are happy to assist if you have any further questions.
WeBuyTek Team!
Hassle free would recommend!
No hassle and money paid quickly into account. Kept updated and would definitely recommend.
9 września 2026
Odpowiedź od We Buy Tek ™
Hello Mr. Andrews,
Thank you for your fantastic review!
We're so pleased to hear that you found the process hassle-free, received your payment quickly, and were kept updated throughout.
We really appreciate your recommendation! 😊
WeBuyTek Team!
WHAT A GREAT SERVICE
WHAT A GREAT SERVICE - THE BEST PRICES OF ANYONE ON COMPARISON SITES - I WAS EXPECTING TO GET CHIPPED DOWN ON PRICE ONCE THEY HAD MY PHONES BUT THEY STOOD ON NOQUIBBLE NO HASSLE 10/10
8 września 2026
Odpowiedź od We Buy Tek ™
Hello Jerome,
Thank you so much for your fantastic review! 😊
We’re really pleased to hear you were happy with our prices and that everything was handled with no quibble or hassle.
We truly appreciate the 10/10 recommendation and hope to see you again in the future! ⭐
WeBuyTek Team!
Very fast efficient service and gave me…
Very fast efficient service and gave me the original quoted price within a couple of hours of receiving the device. Highly recommend
7 września 2026
Odpowiedź od We Buy Tek ™
Hi, Thanks so much for the kind words! We're thrilled to hear you had a great experience with us—it really means a lot. If there's anything we can help with in the future, you know where to find us. 😊 – The WeBuyTek Team
Odpowiedź od We Buy Tek ™
Hi, Thank you for your 5-star review! We're delighted everything went smoothly with your trade-in. We work hard to keep the process simple, fair, and fast—so it's great to see that reflected in your experience. – WeBuyTek
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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