I have an awesome experience. Customer service was great. I had zero issues from creating my order all the way to getting connected. The team took less than a week to get me connected and sorted ou... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The overall connectivity and performance of the fibre is amazing. It holds multiple devices and is worth the pay. The issue however, is communication that it’s inefficient and not reliable. It does no... Zobacz więcej
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I'm here to complain for the second time This webafrica terminated my service after the didactic money in my bank account And since been chatting, calling NOTHING BEEN SOLVED just promises af... Zobacz więcej
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First off all thanks for your service the guys that came here to install gave me the best service,okay it’s been months since i try to have WI-FI i try to use other companies router but when it come t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Dane kontaktowe
Republika Afryki Południowej
- 021 464 9555
- www.webafrica.co.za
3,8
Dobra
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 79% z negatywnych recenzji
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Inni użytkownicy przeglądali również
Delivery was efficient
Delivery was efficient and I was able to use it with in 10 minutes after receiving.
5 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hi Welcome,
That's great to hear! We're glad your delivery was quick and that you were up and running within just 10 minutes of receiving your router. That's the kind of smooth experience we love to hear about!
You can also manage your services and account on the go using the Webafrica App. Simply search for "Webafrica" in your mobile app store to download it.
Thanks for choosing Webafrica and for sharing your experience!
Warm regards,
Webafrica Crew.
I'm here to complain for the second…
I'm here to complain for the second time
This webafrica terminated my service after the didactic money in my bank account
And since been chatting, calling NOTHING BEEN SOLVED
just promises after promises but empty ones
The even ask for my bank details
But nothing for almost 4months now am offline
Am so disappointed you guys don't even deserve a 1 star on your customer service really
5 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Morning Emmanuel
We recognise how deeply frustrating this experience has been, especially after being without a connection for so long and making repeated attempts to get the matter resolved. We also acknowledge your concerns about the payment deducted from your bank account and the lack of progress despite the previous engagements.
We've arranged for our Sales team to review your account and contact you as soon as possible to discuss the next steps regarding your reconnection and billing. We want to ensure that the outstanding concerns are properly reviewed and that you receive clear feedback on the way forward.
Your experience is not the standard of service we aim to provide, and we appreciate you bringing this to our attention again.
Warm regards,
Webafrica Crew
Had a very good experience and the…
Had a very good experience and the service was perfect well trained
5 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hi Maria
A perfect experience? We love to hear it! 💗 Thank you for recognising the service and training of our team. We're delighted everything went so well and will gladly share your kind feedback with them. The Webafrica App is also there to make checking your services and keeping track of your account that little bit easier. Thanks for choosing Webafrica!
Warm regards,
Webafrica Crew
I've had a great experience with…I'm very happy with my experience with Webafrica. The service has been good, and I appreciate the effort they put into keeping customers satisfied.
I've had a great experience with Webafrica. Their service has been excellent, and I appreciate the support and assistance provided. The overall experience has been smooth and satisfying. I would definitely recommend Webafrica to anyone looking for reliable internet services
5 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hey luvo
This is lovely to hear! 💗 Thank you for choosing Webafrica and for sharing your experience. We're thrilled that our service and support have made staying connected a smooth and satisfying experience. Your recommendation means a lot to us! And if you ever need a quick way to check in on your services or payments, the Webafrica App has you covered. Here's to many more happy days online! 💗
Warm regards,
Webafrica Crew
Never ever use them. Useless
No no no no 1 million no customer service.
We will phone back within 30 min.2 hours later no phone call.
I phone again. 30 min laterno phone call
5 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hey Magda,
We understand how important clear communication and dependable follow-through are when you're waiting for assistance. Your experience highlights an area where we need to do better, and we've shared your comments with our Service Quality Team for review. We're committed to strengthening the support our clients receive and ensuring their concerns are given the attention they deserve.
Warm regards,
The Webafrica Crew
Excellent services
5 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hi Given,
We're pleased to know your time with us has been a satisfying one. Creating an experience where you feel well supported and confident in the service you receive remains important to us. We'll keep working to make each interaction just as worthwhile.
The **latest app version of the Webafrica App** also gives you a convenient way to manage your account and fibre services.
Warm regards,
The Webafrica Crew
Thank you the wifi is working fine
Thank you the wifi is working fine
5 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hello Ayabonga,
We're glad to hear everything is working as it should. Thank you for sharing the update with us. We'll keep doing our part to ensure your connection continues to serve you well.
The **latest app version of the Webafrica App** also gives you a convenient way to manage your account and fibre services.
Warm regards,
The Webafrica Crew
The experience with Vuma has been great…
The experience with Vuma has been great because the installation process was convenient, and having WiFi connected at my place has made life easier. I appreciate having access to reliable internet that allows me to browse, communicate, stream and stay connected. I also value the convenience of having internet available in my own home.
5 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hello Okuhle,
It's wonderful to know that getting connected has added so much convenience to your home and everyday routine. We're glad the installation journey went well and that your fibre service is helping you stay connected to the things that matter. We'll keep working to make your experience with Webafrica one you can continue to count on.
The **latest app version of the Webafrica App** also makes it convenient to manage your account and fibre services.
Warm regards,
The Webafrica Crew
Odpowiedź od Webafrica
Hi Jesse
Haha, we love the enthusiasm! 😂💗 We're thrilled you're enjoying the service, and we're sending all the TV-winning vibes your way! 📺🏆 May the odds be ever in your favour! In the meantime, the Webafrica App is always handy for keeping an eye on your services. Thanks for being with us!
Warm regards,
Webafrica Crew
I ordered my service a month ago
I ordered my service a month ago. I was made to do pay immediately for a “speedy service”. The promise was it will be done in 48 hours and guess what? Mine was only activated yesterday. That was 3 and a half weeks later. What I hated the most was that I had to do follow ups in order to know what is happening. No one called, emailed or whatsapped me. I lived with buying data for 3 and half weeks. That is not the service level I was promised.
5 października 2026
Opinia niezależna
Odpowiedź od Webafrica
Hi Indi
We can appreciate how disappointing this experience must have been, especially after paying for an expedited service with the expectation of being connected within 48 hours, only to wait three and a half weeks. Having to rely on mobile data during that time and repeatedly follow up for updates is certainly not the experience we want for our customers.
We'd really appreciate the chance to look into what happened and understand where the process fell short. Please email **customer-reviews@webafrica.com** with your review details, the link or a screenshot, and your registered email address so our team can securely verify your information and investigate the delays and lack of communication.
We aim to respond promptly, with a general turnaround time of up to 24 hours once we have received all required details. We value your feedback and would appreciate the opportunity to address your concerns properly.
Warm regards,
Webafrica Crew
Lots of back and forth
Lots of back and forth. After they make a sell you can't get someone to assist. You can't call, the bot service is too robot like
23 października 2026
Opinia niezależna
Odpowiedź od Webafrica
Hey Thobani,
Having to go back and forth without feeling connected to someone who can properly assist is not the experience we want our clients to have. Your feedback is important and will be shared with our Service Quality Team to review the concerns raised and identify where we can make support more accessible and interactions more personal. We remain committed to making meaningful improvements to the way we support our clients throughout their journey with Webafrica.
You can also access useful account and service tools through the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Odpowiedź od Webafrica
Hey Nelly,
We’ll gladly take that vote of confidence! It’s a pleasure to have you as part of the Webafrica community, and we’ll keep pushing ourselves to deliver a service that lives up to your expectations. There’s always room to raise the bar, and we’re here for it.
Keep your Webafrica account and fibre details within easy reach with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Thank you!
Thank you to the webafrica team that assisted me. Thank you to Nazeema for helping me out. Everything was done with utmost efficiency and care. Thank you once again.
3 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hello Nuha,
It’s rewarding to know that your journey with Webafrica has been positive, from the initial order through to getting connected. Delivering on our commitments and making sure each stage of the process comes together as expected is something we take pride in. We’ll keep raising the standard and giving our clients confidence in choosing Webafrica.
Your Webafrica service is also easy to manage on the go with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Web Africa are disgusting
Web Africa are disgusting. Please be aware as they never make you aware of cancellation fees of R995, no contracts, even if router is returned within the 20 day period, money is removed from your account. They never respond to emails. And after explaining and presenting all facts, you get to the end where they say they are checking . Then call drops. This happened twice. This company will soon be swallowed.
2 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Good morning
We’re sorry to hear about your experience and can appreciate how frustrating it must be to feel that the charges and cancellation process were not clearly explained, especially when you believe you've returned the router within the required period. We also recognise your frustration with the communication difficulties and the lack of clear feedback when you tried to get answers.
For clarity, our cancellation terms make provision for a standard fibre termination fee of R999. This is separate from the router return process. Where a router is supplied on a free-to-use or rental basis, it must be returned within 20 days of service deactivation to avoid being billed for its retail value.
You can view our [cancellation terms on our website](https://bit.ly/3xkx9jg) and find further details about the [cancellation and router return process in our Help Centre](https://bit.ly/4t1beql).
We would appreciate the opportunity to review the specific charges on your account, confirm whether the router return was recorded, and establish whether the correct fees were applied. For direct support, you can reach our team through the Webafrica App or Live Chat, available until 8 pm on weekdays.
We want to ensure your concerns are properly addressed and that you receive clear feedback. Thank you so much for your review; it truly helps us improve where necessary.
Warm regards,
Webafrica Crew
Odpowiedź od Webafrica
Hey Siyamthanda,
We’re glad your experience with us left you with a positive impression. We’ll keep working to deliver service that makes staying connected feel simple and reliable.
Everything you need to manage your Webafrica service, right in your pocket. Get started with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
The service from the call centre is…
The service from the call centre is excellent. ALWAYS manage to clear up any confusion I have and answer my Qs so quickly... Love it
3 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hey Zanele,
It’s reassuring to know you can turn to our call centre with questions and leave the conversation feeling clear on what you need to know. We’ll share your kind words with the team, as recognition like this highlights the value of taking the time to get things right. We’ll keep making helpful, well-informed support a priority.
Keep track of your connection, account and updates in one place with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Delay in process
The process I went through was horrible:
From my address being entered incorrectly delaying the whole process.
Webafrica escalating the matter but no follow up on the matter or anyone calling me reagrd My concern.
To the whole connection process taking more time than the SLA.
I am truly disappointed in what I experienced
30 października 2026
Opinia niezależna
Odpowiedź od Webafrica
Hello Thato,
We can understand your disappointment with how the sign-up journey progressed. When signing up for a new service, you should be able to expect a smooth onboarding experience with clear communication and confidence that your order is being progressed appropriately. This is not the experience we aim to provide for our clients.
Thank you for taking the time to share your feedback. Your review has been taken seriously and shared with our Customer Journey Team for review. Feedback such as yours helps us identify where the process fell short, understand what went wrong, and make meaningful improvements to the overall customer experience going forward.
Warm regards,
The Webafrica Crew
Odpowiedź od Webafrica
Hello Chella,
We’re glad your service was up and running without delay. Getting connected should be a straightforward experience, and it’s great that everything was ready when you needed it. This is exactly the kind of service we strive for.
Keep track of your connection, account and updates in one place with the **latest app version of the Webafrica App**.
Warm regards,
The Webafrica Crew
Web Africa does not care at all!
I was told by one of Web Africa's support agent on Friday the 30th of October 2026 that I could drop off the modem the following week as I have canceled my account over a month ago and that the final cancelation free and modem amount that was deducted from my account would be fixed and would go off by Monday 2 November 2026.
I then received the same full deduction which was refused by my bank by 3 November 2026 and the adjusted deduction amount was never done on the date specified by the support agent. The agent was Sune. I Tried to contact support again on the morning of the wrong deduction on the 3rd of November to request assistance on the deducted amount and wanted to find out if Sune did her work as initially stated by her and she said she would investigate, only for 30min to go by with no response and they dropped the message and closed the conversation. I again went into your chat and finally got helped by a person called Knowledge who said she would look into the issue again and then just left me for about 30min again only to leave the conversation again. This happened again with another agent but she took more than a hour and then left the conversation.
I emailed complaints from their side and did not hear anything back either and have been ignored ever since. I laid a complaint with the ISPA and the case is being investigated currently as it is clear that Webafrica does not care. They will be quick on the call when they want money, but once its with them it is gone and even if they make a mistake they will disappear.
Do not trust them and go with another ISP that at least are prepared to try and resolve issues they make and dont have agents trained to lie to their clients once the contract is canceled.
3 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hi Nico
We recognise how frustrating and disappointing this experience has been, particularly after receiving confirmation that the cancellation and modem charges would be adjusted by 2 November, only to find that the expected adjustment had not been made. We also acknowledge your concerns about the repeated support conversations being closed without meaningful feedback, as well as the lack of a response to your complaint email. This is not the level of communication or assistance we want customers to experience.
We understand that you have escalated the matter to the ISPA and that it is currently under investigation. Our ISPA specialists will ensure you are kept informed of their findings and any relevant updates as soon as possible.
We appreciate you bringing these concerns to our attention. Your feedback regarding the handling of your cancellation, billing, and support interactions is important, and we want to ensure the matter receives the attention it requires.
Warm regards,
Webafrica Crew
Easy to access and internet connection…
Easy to access and internet connection is 100% no complications
3 listopada 2026
Opinia niezależna
Odpowiedź od Webafrica
Hey Nkululeko
Thank you for the fantastic rating 🌍
We appreciate your support and look forward to continuing to keep you connected.
Warm regards,
Webafrica Crew
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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