Extremely Poor Service – Avoid This Laundrette I used the dryer at Wash.ME in Harrow, West London, paying £3.50 for a 15-minutes cycle. At the end, the drum was barely warm, and my clothes were... Zobacz więcej
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I have visited the one just down the road from me. Blank screen nearly every time. Managed to use it once. Charged extra for fabric softener and sanitizer and washing smelled of nothing when it was do... Zobacz więcej
The service is expensive but that aside the start up is complicated , many pple stare at them perplexed on how to use...! When you try to get help after paying bse it has not started you will find y... Zobacz więcej
I have just moved home and am waiting for m washing machine to get fitted, I used the one in Perry common outside Londis and I thought it was great, I used the 20 kg washing machine for £11 and then t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the only laundry service that is able to put the power of washing back in the customer’s hands. Wash Me offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Wash Me machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.
Dane kontaktowe
3B Blenheim Road, Longmead Ind Est KT19 9AP Epsom United Kingdom, KT19 9AP, Zjednoczone Królestwo
- 08002081299
- callcentre@me-group.com
- www.wash-megroup.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Inni użytkownicy przeglądali również
Don't bother using the dry cycle at…
Don't bother using the dry cycle at Denton manchester. 15 minute cycle on very hot and it was still wet. Put another 15 minute cycle on and they was damp. Use other Laundrettes before using these that are located in morrisons. Yes easy access and open all hours but these do not dry your clothing. I will return back to other Laundrettes than using these ever again.
Great in theory but useless in…
Great in theory but useless in practice.
There was a problem with the contactless payment device and it was impossible to get any help. Customer service hours are rubbish IF you can even manage to find a number anywhere.

Odpowiedź od Wash Me UK
Maschinen von außen total verdreckt!
Neumarkt/Opf.
Trockner nimmt das Geld - trocknet aber nicht !!
DO NOT USE
DO NOT USE!
Used today for the first time. Clothes ended up locked inside their 18kg washing machine. Phoned customer service and they told me it was the sites responsibility. Spoke to one of the clerks at the garage, he confirmed the machines have been nothing but trouble. Took my details and said he would contact me when the engineer arrives. I’m out of pocket £13 pounds and clothes are still stuck in the machine. Asked for compensation directly from Washme and they stated it’s not our responsibility, I would need to request that from the site where the machines are.

Odpowiedź od Wash Me UK
My clothes stink now!!!
While support was quick to respond when my clothes were locked in their machine - I opened the machine to find I'd wasted £7 - the clothes smelt worse than when I put them in and they looked just as filthy! I didn't expect them to clean my clothes perfectly, but I didn't expect them to be in worse condition.

Odpowiedź od Wash Me UK
I have just moved home and am waiting…
I have just moved home and am waiting for m washing machine to get fitted, I used the one in Perry common outside Londis and I thought it was great, I used the 20 kg washing machine for £11 and then the 20kg dryer, clothes were washed and dried perfectly although I did add some off my own persil tabs in as I had read that the detergent included is not too good, I got a text message 5 minutes before the programme ended. I would definitely use again if needed. It was very clean and well maintained.

Odpowiedź od Wash Me UK
Quick response to my issue with faulty…
Quick response to my issue with faulty machine. Refund processed. Service was smooth and timely.

Odpowiedź od Wash Me UK
Machine
I’ve had no washing machine since the 3rd December and have used the washing machines in Rumford maddiston they are great machines and have been great to use while I’ve had no washing machine which is due to get fixed on Thursday fingers crossed,

Odpowiedź od Wash Me UK
Handy machines
Handy machines, great customer service, I’d definitely use again.

Odpowiedź od Wash Me UK
Very quick reply and refund issued in…
Very quick reply and refund issued in relation to broken machine - excellent customer service via online chat forum

Odpowiedź od Wash Me UK
Excellent communication
Excellent communication, fast and friendly response with full refund when the dryer did not dry my clothes. This is rare as the machines usually work perfectly.

Odpowiedź od Wash Me UK
ME Group were most helpful
ME Group were most helpful. I managed to get a refund after the machine took my money and wouldn’t work. Took a while and emails going back and forth but we got there.

Odpowiedź od Wash Me UK
My issue was solved promptly and in a…
My issue was solved promptly and in a friendly manner.

Odpowiedź od Wash Me UK
My problem and my refund was dealt with…
My problem and my refund was dealt with quickly and efficiently

Odpowiedź od Wash Me UK
Zo jammer het wassen ging perfect maar…
Zo jammer het wassen ging perfect maar het drogen helaas niet €35 verder natte schone was. Maar hiervoor had ik wel drogen was verwacht. Nu naar een ander plek gereden om te kijken of het hier wel lukt. Zonde zag er namelijk top uit.

Odpowiedź od Wash Me UK
When I made enquiry about machine that…
When I made enquiry about machine that did not work I was given very prompt attention from start to finish with my complaint and given refund promptly

Odpowiedź od Wash Me UK
Got the problem sorted in 5 mins the…
Got the problem sorted in 5 mins the helper was very attentive and it was no problem dealing with your company. Very pleased.

Odpowiedź od Wash Me UK
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