Wash Me UK Recenzje 

99
•
Wynik TrustScore: 2 na 5

1,9

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Oceniono na 1 z 5

Extremely Poor Service – Avoid This Laundrette I used the dryer at Wash.ME in Harrow, West London, paying £3.50 for a 15-minutes cycle. At the end, the drum was barely warm, and my clothes were... Zobacz więcej

Oceniono na 1 z 5

I have visited the one just down the road from me. Blank screen nearly every time. Managed to use it once. Charged extra for fabric softener and sanitizer and washing smelled of nothing when it was do... Zobacz więcej

Oceniono na 2 z 5

The service is expensive but that aside the start up is complicated , many pple stare at them perplexed on how to use...! When you try to get help after paying bse it has not started you will find y... Zobacz więcej

Oceniono na 5 z 5

I have just moved home and am waiting for m washing machine to get fitted, I used the one in Perry common outside Londis and I thought it was great, I used the 20 kg washing machine for £11 and then t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi pralnicze

Napisane przez firmę

Wash Me UK is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Wash Me is the only laundry service that is able to put the power of washing back in the customer’s hands. Wash Me offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Wash Me machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

99 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(99)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 60

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Don't bother using the dry cycle at…

Don't bother using the dry cycle at Denton manchester. 15 minute cycle on very hot and it was still wet. Put another 15 minute cycle on and they was damp. Use other Laundrettes before using these that are located in morrisons. Yes easy access and open all hours but these do not dry your clothing. I will return back to other Laundrettes than using these ever again.

6 czerwca 2025
Opinia niezależna
Oceniono na 2 z 5

Great in theory but useless in…

Great in theory but useless in practice.
There was a problem with the contactless payment device and it was impossible to get any help. Customer service hours are rubbish IF you can even manage to find a number anywhere.

25 maja 2025
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Hi Faye, thank you for your feedback.

For issues with the machines, Please contact our customer service team through our online Help page. - https://help.megroup.uk/

From here you can contact the support team via our live webchat service, WhatsApp or email. Using our automated forms you can report a faulty machine without the need to speak to a member of the team. - https://help.megroup.uk/help/broken-machine

Oceniono na 1 z 5

DO NOT USE

DO NOT USE!

Used today for the first time. Clothes ended up locked inside their 18kg washing machine. Phoned customer service and they told me it was the sites responsibility. Spoke to one of the clerks at the garage, he confirmed the machines have been nothing but trouble. Took my details and said he would contact me when the engineer arrives. I’m out of pocket £13 pounds and clothes are still stuck in the machine. Asked for compensation directly from Washme and they stated it’s not our responsibility, I would need to request that from the site where the machines are.

31 marca 2025
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Hi, we appreciate you taking the time to provide your feedback. We're sorry for any inconvenience you may have faced. In the rare case that the machine door fails to open, our customer service team suggests speaking to staff on site who are able to reboot the machine on site, which will unlock the door in the process, allowing you to receive your items until the engineer arrives to rectify the fault.
Once again, please accept our sincere apologies for any inconvenience this may have caused you.

Oceniono na 1 z 5

My clothes stink now!!!

While support was quick to respond when my clothes were locked in their machine - I opened the machine to find I'd wasted £7 - the clothes smelt worse than when I put them in and they looked just as filthy! I didn't expect them to clean my clothes perfectly, but I didn't expect them to be in worse condition.

26 marca 2025
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Thank you for taking the time to share your feedback with us, Adam. We are genuinely sorry to hear that your experience with our service did not meet your expectations. All our machines are serviced regularly, and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.

I can assure you this fault has now been rectified by our engineer.

For any further assistance, we kindly request that you email us at callcentre@me-group.com

Oceniono na 5 z 5

I have just moved home and am waiting…

I have just moved home and am waiting for m washing machine to get fitted, I used the one in Perry common outside Londis and I thought it was great, I used the 20 kg washing machine for £11 and then the 20kg dryer, clothes were washed and dried perfectly although I did add some off my own persil tabs in as I had read that the detergent included is not too good, I got a text message 5 minutes before the programme ended. I would definitely use again if needed. It was very clean and well maintained.

21 marca 2025
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Hi, and thank you for sharing your experience with our Wash Me service! We're happy to hear that you had a great experience. Delivering an excellent laundry service is our team's top priority, and we're pleased to see that reflected in your feedback.

Oceniono na 5 z 5

Machine

I’ve had no washing machine since the 3rd December and have used the washing machines in Rumford maddiston they are great machines and have been great to use while I’ve had no washing machine which is due to get fixed on Thursday fingers crossed,

12 stycznia 2025
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Thank you for sharing your experience with Wash Me Laundry! We're happy to hear that you had a great experience. Delivering an excellent laundry service is our team's top priority, and we're pleased to see that reflected in your feedback. Thank you Debbie.

Oceniono na 5 z 5

Handy machines

Handy machines, great customer service, I’d definitely use again.

21 stycznia 2025
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Thank you for your positive review regarding our laundry service. We're delighted to have met your expectations! Thank you for choosing Wash Me Laundry!

Oceniono na 5 z 5

Very quick reply and refund issued in…

Very quick reply and refund issued in relation to broken machine - excellent customer service via online chat forum

20 stycznia 2025
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Hi Mary, Thank you so much for taking the time to leave your review! We're committed to maintaining this level of service, and we can't wait to welcome you back to our Wash Me UK machines!

Oceniono na 5 z 5

Excellent communication

Excellent communication, fast and friendly response with full refund when the dryer did not dry my clothes. This is rare as the machines usually work perfectly.

15 stycznia 2025
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

We're delighted to receive your positive review Sharon! Providing an exceptional service is our priority, and we're committed to maintaining that standard. Your feedback is incredibly valuable to us.

Oceniono na 5 z 5

ME Group were most helpful

ME Group were most helpful. I managed to get a refund after the machine took my money and wouldn’t work. Took a while and emails going back and forth but we got there.

3 stycznia 2025
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Thank you for your feedback Sue!

Oceniono na 5 z 5

My issue was solved promptly and in a…

My issue was solved promptly and in a friendly manner.

19 grudnia 2024
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Hi, Gerald, and thank you for sharing your experience with Revolution Laundry! We're happy to hear that you had a great experience. Delivering an excellent laundry service is our team's top priority, and we're pleased to see that reflected in your feedback.

Oceniono na 5 z 5

My problem and my refund was dealt with…

My problem and my refund was dealt with quickly and efficiently

19 grudnia 2024
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Hi, Susan, Thank you for your positive review regarding our Wash-Me laundry service. We're delighted to have met your expectations! Your feedback is incredibly important to us.

Oceniono na 1 z 5

Zo jammer het wassen ging perfect maar…

Zo jammer het wassen ging perfect maar het drogen helaas niet €35 verder natte schone was. Maar hiervoor had ik wel drogen was verwacht. Nu naar een ander plek gereden om te kijken of het hier wel lukt. Zonde zag er namelijk top uit.

20 listopada 2024
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Dear Customer

You have left a review for Wash Me UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Oceniono na 5 z 5

When I made enquiry about machine that…

When I made enquiry about machine that did not work I was given very prompt attention from start to finish with my complaint and given refund promptly

5 listopada 2024
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Hi Isobel, Thank you so much for taking the time to leave your review! We're committed to maintaining this level of service, and we can't wait to welcome you back to Wash Me UK!

Oceniono na 5 z 5

Got the problem sorted in 5 mins the…

Got the problem sorted in 5 mins the helper was very attentive and it was no problem dealing with your company. Very pleased.

11 listopada 2024
Opinia niezależna
Logo Wash Me UK

Odpowiedź od Wash Me UK

Hi Janet, Thank you for your positive review regarding our laundry service. We're delighted to have met your expectations! Your feedback is incredibly important to us.

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