This looks like a scam. They used to be a reputable company and I had placed orders in the past that were delivered, however my recent order was wrong. The contact email on their website doesn't work.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have bought our koi food from Warehouse Aquatics for a few years now. Always quick delivery at competitive prices. The food we buy Medikoi Probiotic is not available in high street pet supply store... Zobacz więcej
We purchased a fish tank with relevant filters, heater and light. The process was straightforward with email confirmation of our order and clearly tracked delivery. Everything went well. We encou... Zobacz więcej
I have used Warehouse Aquatics a few times to buy various items and have always had good customer service and purchased products at competitive prices. My latest purchase was a Juwel Aquarium (only £1... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Warehouse Aquatics
Napisane przez firmę
Warehouse Aquatics - Where fish would shop
Selling to the public for over five years and with an extensive knowledge of the Aquatics trade - Warehouse Aquatics is the place to shop, in fact we would say it's 'Where fish would shop' - if they could!
Why you can depend on us.
We have invested in the most up to date payment processing available to make our site secure and safe. Our staff are trained in taking card payments safely and private customer information is never stored. When you place an order with Warehouse Aquatics you are sent notification details at every stage and details of your order are always available on your account.
The majority of our parcels are sent on a tracked and signed for service, at any point we can tell you where in the World your order is and when to expect delivery. Our courier service from Parcel Force even offers text alerts and a predicted delivery window of an hour.
All our products are fully backed by their manufacturer guarantee and if you are not happy with your purchase you can return it to us unused for a full refund or exchange.
Our Staff know what they are talking about.
Our advice at Warehouse Aquatics is sound, with combined experience of over 100 years it is safe to say we will usually be able to help solve an issue or offer advice. If you are interested in buying a product we can offer honest advice, we use these products ourselves and we know what is suitable and can recommend alternatives if needed.
To all of you, from all of us at Warehouse Aquatics - Thank you and Happy Shopping!
Dane kontaktowe
Unit 2, King Street Trading Estate, CW10 9LF, Middlewich, Zjednoczone Królestwo
- 0330 057 0892
- help@warehouse-aquatics.co.uk
- www.warehouse-aquatics.co.uk
3,1
Średnia
587 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Brilliant service
Brilliant service! Asked to change my order at roughly 2am before dispatch at 8am and my request was honoured. Was a little dubious ordering from them as i hadn’t heard of them before but i will definitely be back and be recommending them to all my fish hobbyist friends. 10/10! Thank you guys :)
2 sierpnia 2022
Fast turn round as usual top marks 👍🏻
2 sierpnia 2022
Good range of goods with good prices…
Good range of goods with good prices and fast delivery
31 lipca 2022
Underlay not Liner
I have ordered a
Gordon Low Underlay Pre-Pack - 2m x 5m then I received a Pond Liner 2.5mx3m , just avoid like a Covid 19 , .don’t trust them anymore,
22 lipca 2022
Opinia niezależna
Odpowiedź od Warehouse Aquatics
Hi Daniela, the approach to this review is disappointing. We realise you were sent the wrong item which we are very sorry for and can assure you this was a genuine and rare mistake. We of course appreciate the frustration of receiving the wrong item. The customer service team have already acknowledged the mistake and replied to your email sent over the weekend first thing this morning, offering to rectify the issue as fast as possible.
However you have chosen to post this review without even giving us the opportunity to correct the mistake and have compared us to Covid 19, which is inappropriate, in addition to the approach used on your email.
Again, we completely appreciate the frustration of receiving an incorrect item, and wholly apologise for our mistake which is being corrected, however your approach and language towards us is disappointing. We ask that you respond to our email so that we can resolve this issue for you.
Kind regards,
WA team.
Quick & easy ordering
Ordered a tank for my turtle... new stock wasn't due into the warehouse until 15/07. It was delivered to me on 13/07 which I was chuffed about & very well packaged. I'm so happy with my purchase & the turtle is loving life in his new home. From ordering to delivery.. everything was so easy & I was impressed with the quick delivery.
15 lipca 2022
Opinia niezależna
Ordering simple good service
Ordering simple and stated how much stock . Delivery made on time by roya” mail parcels
2 lipca 2022
Fast service
Fast service. Very well packaged item. Nick was very helpful. Would definitely recommend. Will use again.
2 lipca 2022
Good customer service and communucation.
I had initially given a bad review due to problems with cash back via the Top CashBack site.
Today this was sorted out very quickly by their excellent customer service,which deserves a positive review in itself.
Other than that the order went very smoothly. Goods were delivered surprisingly promptly given my remote location and were well packaged.
9 czerwca 2022
Odpowiedź od Warehouse Aquatics
Hi Frances,
Thanks so much for updating review, we really appreciate the 5 stars! I definitely appreciate it can be frustrating when issues come up with third party sites so I am glad we were able to sort that quickly for you.
Many thanks again for your order and kind feedback.
Kind regards,
Alan
Setting up larger tank and needed…
Setting up larger tank and needed larger filter. Have been using a Fluval 207 but having had to replace the locking mechanism 3 times in two year decided to try a different brand and Betta was recommended by a friend. On researching the make I found Warehouse aquatics and the price was right so ordered filter and paid couple of quid for next day delivery. Delivered next morning well packaged and was kept informed all the way through. Definitely using Warehouse Aquatics again for my aquatic needs.
31 maja 2022
Odpowiedź od Warehouse Aquatics
Hi David,
Many thanks for your kind words. We always appreciate customer feedback on our service. Thanks again!
Perfect service
5 maja 2022
Odpowiedź od Warehouse Aquatics
Hi Robert,
That's great to hear, thank you very much!
Odpowiedź od Warehouse Aquatics
We try to ship orders as fast as possible, so I'm glad to see yours arrived quickly!
Excellent service
2 maja 2022
Odpowiedź od Warehouse Aquatics
Many thanks for the 5 stars Brian, we like happy customers!
Odpowiedź od Warehouse Aquatics
Hi Barry, that's great to hear. We have delivery estimates on the checkout but we try to get orders out faster than that when we can.
Good service and lovely plants am very…
Good service and lovely plants am very pleased with them.👍
1 maja 2022
Odpowiedź od Warehouse Aquatics
Hi,
I'm so pleased to hear that! Thank you for taking the time to post a review!
It was easy to order online and the…
It was easy to order online and the correct product was delivered well packaged in a short time.
2 kwietnia 2022
Odpowiedź od Warehouse Aquatics
Hi,
I'm really pleased you had a positive experience. We have a new website launching soon, so hopefully it will improve again!
quick reliable accurate description
1 kwietnia 2022
Odpowiedź od Warehouse Aquatics
Hi,
Glad to see everything was in order, thank you so much for the great feedback!
Been shopping with Warehouse Aquatics…
Been shopping with Warehouse Aquatics for some time now, always a good selection of products at reasonable prices and quick delivery.
31 marca 2022
Odpowiedź od Warehouse Aquatics
Hi Colin,
We love a returning customer, thank you so much for your support!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.