Very disappointing (Property Rental) experience with Walton & Hipkiss (Hagley Branch).
The biggest issue throughout our tenancy was communication. We were repeatedly told that matters would be looked into, information would be obtained, or someone would get back to us, only for us to hear nothing and have to chase again. It became a constant cycle of asking for updates and following up on things that should have been dealt with as a matter of course.
We also made it clear at the start that we did not want our personal contact details passed to third parties. Despite this, we were contacted by people connected with matters relating to the tenancy whom we had never given our details to. When questioned about this, the explanations we received simply didn't make sense (basically we didn't give your number out, however we had been informed by the company concerned (gas engineer etc) that the lettings agent provided them our numbers etc) and did nothing to reassure us that our information was being handled properly.
What made the experience particularly frustrating was the lack of follow-through.
The issue wasn't that problems arose, as that can happen with any tenancy. The issue was being repeatedly told that something would happen and then finding that it hadn't.
In our experience, the Lettings Manager and Assistant Lettings Manager (Hagley Branch) were not efficient or professional in their handling of matters. Too many issues required repeated chasing, too many promised updates never arrived, and too much responsibility seemed to fall on us just to get basic information.
Overall, the service felt disorganised, unprofessional and frustrating.
By the end of our tenancy we had very little confidence in what we were being told and would not choose to use Walton & Hipkiss again.