Walbrook Institute London  Recenzje 

81
•
Wynik TrustScore: 4 na 5

4,0

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Oceniono na 5 z 5

I found the course materials to be excellent. I was able to pass the exams at a good level (usually at a merit grade) using the materials provided. I studied consistently and reasonably hard. I found... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The new way they assess you is awful. Now done remotely and the system they use is not fit for the task. It also alienates people who don’t have a state of the art laptop with a high resolution camera... Zobacz więcej

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Oceniono na 5 z 5

I am thrilled and happy to have passed my CeMAP qualification. Initially it wasn’t easy especially when you look at the volume of the books to read but honestly, I was able to locate their resources m... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I really find this programme perfect for people working while studying. The flexibility is the best part! you can learn at your own pace and take the exam whenever you feel ready. If you’re not read... Zobacz więcej

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Informacje dotyczące firmy

  1. Kariera i edukacja
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  3. Centrum edukacyjne
  4. Uczelnia

Napisane przez firmę

At Walbrook, along with our professional education unit, LIBF, we empower our students with a future-focused education that is as accessible as it is transformative. Our courses are designed to meet the demands of today’s dynamic job market and anticipate the needs of tomorrow's industries. We inspire our students to take charge of their learning journeys, with structure when they need it, and the freedom to start, study and progress 100% online, at their own pace.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

81 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(81)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

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Oceniono na 5 z 5

Really happy with the support I…

Really happy with the support I received as part of my qualification. This is the second qualification I’ve had with LIBF and great again

15 maja 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

So happy to hear you've come back to study with us again, it's the biggest compliment to our service! Thank you for taking the time to leave a review.

Oceniono na 5 z 5

LIBF WALBROOK is the Best.

I am a QTFE Diploma holder from LIBF WALBROOK.

All thanks to LIBF WALBROOK, I have received amazing knowledge and gold standard certificates which has helped me to advanced my career.

1 maja 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

We're so glad to hear that we've helped advance your career. Thank you for the review Savio.

Oceniono na 5 z 5

Engaging study materials - great customer support

I did a course with the LIBF. I was really impressed with all the learning materials and how easy it was to access.

Having had laptop issues at the time of my exam, LIBF stepped in and ensured I wasn’t charged by Pearson who wrote the exam.

Everyone I spoke with was delightful. A great educational institution.

15 maja 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Thank you for the review Albert, I'm glad we were able to help when you had laptop issues!

Oceniono na 5 z 5

Positive experience for me

I've had nothing but positive experiences with LIBF/Walbrook. Their customer support has been excellent, always responsive and helpful. While myLIBF platform isn’t the most visually appealing, it’s highly functional. Accessing exam materials, booking exams, and receiving results was all quite smooth

5 kwietnia 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Hi Leo, so glad to hear of your experience with us. We'll be sure to pass on your good feedback to our customer support team. Thanks

Oceniono na 5 z 5

Clear guidance for self learning

The guidance and support provided through the textbook and the My LIBF site were extremely helpful. They enhanced my understanding of the UK financial market and its regulations. As someone who enjoys self-learning, I found the interactive texts and additional reading materials particularly valuable.

The mini exams at the end of each chapter, along with concept-checking exercises, jargon practice, and short voice recordings, played a crucial role in helping me pass the exam. These interactive learning tools provided valuable reinforcement, making complex concepts easier to understand and retain.

With the knowledge I have gained, I feel confident in exploring the UK financial market in greater depth.

2 maja 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Thank you for your review Amali, we are so glad to hear that you found the course enjoyable. We wish you all the best for your future career in finance.

Oceniono na 5 z 5

CDCS and CSDG: Challenging but Truly Worth It

Based on my own learning journey, both the CDCS and CSDG certifications have provided me with highly practical and valuable knowledge — from the core fundamentals to advanced technical aspects of trade finance and demand guarantees.

The content is well-structured, up-to-date, and developed by leading experts in the field. I truly appreciated how each module builds a strong foundation while also challenging you to think critically and apply real-world standards like UCP 600, ISBP, URDG 758, and more.

I’d highly recommend these certifications to anyone looking to deepen their expertise and gain credibility in trade finance — whether you’re just starting out or already working in the field.

13 maja 2025
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Odpowiedź od Walbrook Institute London

Thank you for taking the time to leave us a review. We're so glad to hear about your experience, the value it's added to your career and that you recommend it to others. We wish you all the best.

Oceniono na 1 z 5

Fees not refunded

I was withdrawn from my course by LIBF without any explanation. On 21/03/2025, I was told I would receive a refund of my fees within 10 working days. As of today, I have still not received anything.

On 3rd April, I was sent what they claimed was “proof of payment,” but it was just a screenshot from their internal system—no actual bank transaction or credible evidence of payment. Completely unprofessional and unacceptable.

What’s even more concerning is that I am not the only one—other students have experienced the same treatment: sudden course withdrawals, missing refunds, and poor communication. This is clearly a wider issue, not just an isolated mistake.

Due to their mishandling of my case, I was awarded compensation—an acknowledgment that they failed in their responsibilities. However, that does not excuse the fact that I’m still waiting on the actual refund I was promised.

I’ve had to escalate the matter to Action Fraud, the OIA, and the SFO. Please think twice before trusting LIBF with your education or your money.

3 kwietnia 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Hi Natalia, we’re sorry for your experience. Whilst we can't discuss your circumstances here, we can see that a team member has been in contact and is working hard to resolve your issue. We'll continue to communicate with you via email.

Oceniono na 1 z 5

LIBF Misleading selling - be careful !!

LIBF : Ever heard more absurd responses to avoid refund exam fee when their service delivery provider failed to conduct it. Decided to skip whole course and move on. Whoever ( LIBF)took payment is responsible. They try to say they ONLY sold Registration to exam not Exam. Absurd— Misleading selling at least — Will submit money claim to courts unless they come to their senses in ten days. Be careful NOTE- agreed refund in 10 days - still waiting. Anyone who need to use Pearson vue as test centre for libf certs - think twice.

7 kwietnia 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Hello, we are sorry to hear you feel this way. Unfortunately, we aren’t able to discuss individual circumstances here. However, we’ve talked to our customer service team and can assure you that someone is working hard to resolve this issue for you. We wish you all the best for your future.

Oceniono na 1 z 5

Course cancelled - be cautious

A great idea, being able to study MSc Finance courses from a distance. All signed up, student finance confirmed, all for LIBF to cancel the course one week prior to the expected start date due to ‘restructuring’ and it no longer being an offered course. They then tried to offer me an alternative course that they are still running, plus a new one they’re creating, that in no way fit with the original masters I’d planned. Not exactly a confidence filling institution

I wish I’d avoided the university from the outset now. Back to square one with future study thanks to their incompetence.

31 marca 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

We’re very sorry for any disappointment this has caused. While we cannot register you onto this programme, we’d love to discuss ways we can support you moving forward. Please get in touch at service@libf.ac.uk

Oceniono na 1 z 5

Warning

Warning!

Scam of a institution

The finance department are very rude.

An agreement was made for instalments to be paid by end of May, and now been notified that I’m being withdrawn from the course.

Absolutely ridiculous this institution cannot keep their promises.

Very deceitful and disgusting!

Think before you join this institution!!

17 marca 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Hello Anies, thank you for sharing your feedback. We can't comment on students' specific circumstances publicly, somebody from our student support team has tried calling you to discuss and will try again later today.

Oceniono na 1 z 5

I've asked them to update SFE with the…

I've asked them to update SFE with the correct withdrawal date, which they confirmed they will, but then changed their mind and said they've already done it but with a different date. I wish they made their mind up for once.

25 marca 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

We're sorry for the confusion this has caused you. We can see that you've received a reply to your email explaining the reasoning behind the date provided to SFE. We wish you all the best.

Oceniono na 5 z 5

Did my CEMAP 1 last Thursday

Did my CEMAP 1 last Thursday. Was told I’d have the result 3-5 hours and no longer than 24 hours. I finally had it today. Not LIBF’s fault but Pearson Vue for the delay. Was assisted by Andrew in customer services who was very helpful and updated me of my result which was a pass. I have phoned everyday since Thursday about the delay and Andrew was very good

19 marca 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Hi Mr Davies, thank you for taking the time to leave a review. We're so glad to hear Andrew was able to help you, we will be sure to pass on this feedback. Congratulations on your pass!

Oceniono na 5 z 5

Overall review

The online portal is great, really user friendly and helpful with plenty of resouces and support available. Communication with LIBF has been first class and never waited more than 24 hours for a resposne to a query.

11 marca 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Hi Allan, thank you for taking the time to leave a review. We're so glad to hear that you enjoyed studying with us.

Oceniono na 4 z 5

I completed a professional…

I completed a professional certification at LIBF. Website is easy to navigate and customer service is friendly. Course material was easily accessible and results were quick. Overall it was a positive experience.

25 lutego 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Thank you so much for the review Sharad, we are so glad that you've enjoyed your time studying with LIBF.

Oceniono na 5 z 5

My incredible journey with LIBF: Elevating my career in Trade Finance

I have had an incredible journey with LIBF, starting with earning my CDCS, CITF, CSCF, and CTFC qualifications. These professional certifications have equipped me with industry-leading knowledge and practical insights that have been instrumental in shaping my career in Trade Finance.

I am especially proud to be the first Trade Finance professional to undertake and complete the Professional Experience Route (PER), achieving Chartered Associate status and AdvDipB&F. More recently, I was honored to be selected as the LIBF MENA Alumni Ambassador.

What I’ve appreciated most about LIBF is the flexibility it offers, enabling me to study online and schedule exams or assessments at times that suit my commitments. The outstanding support from the LIBF team and tutors has been invaluable throughout my journey.

LIBF has not only enriched my expertise but also significantly elevated my professional standing. I highly recommend LIBF to anyone looking to advance their career in banking and finance.

Thank you, LIBF, for being such a vital part of my professional and educational growth!

22 stycznia 2025
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Thank you so much for the review Doaa, we are so glad that you've had such a wonderful experience with us. Your achievements are inspiring.

Oceniono na 5 z 5

Great experience

Great experience, is my pleasure to study at one of the best university global for international students and british students.Very good support provided, excellent for start a new career and improve your skills, you can find all what you need, ideal team and great communication for beginners as well as for advanced students, my course is: international business and management and many students are very happy in different domains. I definitely highly recommend it. Kind regards, thank you! Cosmin Alex P.

10 grudnia 2024
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Hi Alex, thank you so much for your review. We are overjoyed to hear of your experience with us at LIBF and wish you all the best for your continued studies.

Oceniono na 1 z 5

I had to reschedule my exam

I had to reschedule my exam and subsequently found out that it wasn't rescheduled. The process is difficult and not transparent. £180 down the drain and no compensation. I'm now referring it to the Ombudsman.

13 lipca 2024
Opinia niezależna
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Odpowiedź od Walbrook Institute London

Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you’ve faced with rescheduling your Pearson VUE exam, and understand how frustrating this must be. We take complaints seriously and recommend you refer to our complaints process, so our colleagues can investigate further and work towards a resolution together.

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