After a month, the wire was finally recognized by the company and order was moved forward. A frustrating experience, will not use wire again with them.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Unreal, was anxious not seeing Paypal but now I'm glad i took the risk, shipment was less than a week "tracked" even better they offer a free shipping option if you don't mind waiting a little lon... Zobacz więcej
Reakcja na opinię
First time ordering,Paid the invoice,Wmailed them,got a response saying i didnt pay yet,emailed them the transaction id and paid ticket but no response yet, \Turns out itwas the payment system messin... Zobacz więcej
Reakcja na opinię
Placed an order…. It never landed. Been trying to get a refund going on two weeks now. I’ve emailed several times with no response back. It's a shame they would lose a customer over $40 bucks. Th... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Ayahuasca, Kambo, Rapé, Psychotria Viridis & other Shamanic Herbs from around the world. Ethically sourced & sustainably harvested ethnobotanicals.
Dane kontaktowe
Nieuweweg 5a , 2033 DK, Haarlem, Holandia
- www.wakingherbs.com
3,7
Średnia
54 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Low quality every order
Low quality every order. Overpriced ....never again
11 czerwca 2022
Opinia niezależna
Overall disappointed
Their customer service is good, their products not so much. The b. caapi paste (yellow) is OK, although not particularly potent, but their leaves (both chacruna and chaliponga) are super-weak, and their peganum harmala powder is next-to-useless.
4 maja 2022
Opinia niezależna
Horrible customer service
Horrible customer service.
They'll take your money but chances are good that you will never receive what you ordered. Good luck getting a refund.
There are many places to shop that are more trustworthy.
22 kwietnia 2022
Opinia niezależna
Odpowiedź od Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
Customs sent order back to WH warehouse, WH kept it and my money until I came asking questions
Never got my order. After a couple of months of waiting I emailed asking if I should be concerned. Was then told that my package had been returned by customs (I’m in the US). Now they didn’t say when it had returned, and I’m very understanding of most circumstances, if they are made clear. But I was incredibly displeased that it took ME contacting THEM to be told that they had both my money and my order for who knows how long and they probably would have never reshipped or contacted me on their own. No explanation for such an oversight. Just “sorry I didn’t tell you”. Wouldn’t reship with free tracking (I didn’t pay for tracking initially because it was more than the product I was buying). I was really excited for it and would have continued purchasing if I liked the product. But I ended up asking for a refund since they completely lost my confidence. And I wrote a review on their regular review site, they must have denied it to post since it hasn’t shown, so that’s why I’m reviewing here.
20 marca 2022
Opinia niezależna
Odpowiedź od Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
Non human grade stuff
They looks like they sell herbs for human use but be aware. Like they say in the small print, they do not sell human grade stuff. It is not safe.
28 października 2021
Opinia niezależna
Odpowiedź od Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
Much love....
Got my order in about 30 days and they even threw 2 extra samples with my order 👌
I'm 100% satisfied with my order and highly recommend them.
25 sierpnia 2021
Opinia niezależna
Multiple orders made with them
Multiple orders made with them, insanely good customer service, and every time I order from them, they throw in little gifts, sincerely love this store
30 października 2020
Opinia niezależna
Great company
Great company. So professional. Trustworthy and definitely reliable. Quality is BRILLIANT. Buying again for sure. 3days from payment I received in UK
Love it!
☮✌☯
8 października 2020
Opinia niezależna
Fast delivery
Fast delivery, with good range of products. Will be ordering more from these guys
15 sierpnia 2020
Opinia niezależna
Great :)
Lovely, heartfelt company! Great products at equally great prices, sprinkled with love! Thank you so much, will be sure to order again :) I love the Netherlands!
14 sierpnia 2020
Opinia niezależna
Excellence service A++++ Will buy from…
Excellence service A++++ Will buy from them again. The staff were very polite and helpful.
17 grudnia 2019
Opinia niezależna
Ok I'm leaving a 4 stars because the…
Ok I'm leaving a 4 stars because the product is amazing. They carry nothing but good quality. However I have a recent concern and the only reason I'm addressing it here on a review is because no body has contacted me back after 4 attempts to reach someone. I ordered some items and it is still in customs and has been there for 2 weeks. I'm experienced with customs & know that after 7 days means it's been seized. I spent good money and would like some closure on if I will have another order shipped or refunded. Please contact me wakingherbs. I really love doing business name your one of the best suppliers I ever had. Please resolve this issue. So the only reason I don't give 5 stars is because nobody has refunded me or contacted me on a possible seized package
3 grudnia 2019
Opinia niezależna
GREAT STORE!
Fast delivery (a bit over a week - free delivery) and even got a little gift (a small bag of tea herbs). It was my first time ordering and I am very happy.
22 października 2019
Opinia niezależna
Unreal
Unreal, was anxious not seeing Paypal but now I'm glad i took the risk, shipment was less than a week "tracked" even better they offer a free shipping option if you don't mind waiting a little longer
Thankyou so much for the complimentary tea leaves
- Customer
29 lipca 2019
Opinia niezależna
Odpowiedź od Wakingherbs
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly happy to hear that the process felt smooth from start to finish and that you felt well informed along the way. Our team always tries to handle each order with care, from communication to packaging, so it means a lot to know this was reflected in your experience.
We’re also glad you enjoyed the little tea gift. It’s our way of sharing a small piece of what we love.
We look forward to serving you again in the future.
Warm regards,
Waking Herbs Customer Service Team
I really like their concept
I really like their concept and allways had good experiences with these guys.
Good vibes to you!
16 marca 2019
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.