One of the best
This was amazing! Interactive game tables for the kids to play with. Enjoyable food for everyone of all ages and most importantly it’s delicious!
17 grudnia 2023
Opinia niezależna
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
1950's American Diner Themed Restaurant
Dane kontaktowe
Zjednoczone Królestwo
- www.wafflejacks.co.uk
4,0
Dobra
8 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Inni użytkownicy przeglądali również
4,0
The customer service is excellent
The customer service is excellent, the food is excellent, the ambience is excellent. This diner was a great find for me and my family and would must definitely go back again and most definitely recommend, I rarely do reviews but credit where credit is due. Thank you to all the staff and especially The Boss. Think I will stop now.
17 września 2023
Opinia niezależna
Odpowiedź od Waffle Jack’s
Thank you for your review. Bit was great having you guys in. See you soon 👌
The atmosphere and good food were…
The atmosphere and good food were relaxing. It was a pleasure to have dinner. Great food and staff. Great atmosphere.
28 czerwca 2023
Opinia niezależna
Went here recently
Went here recently. Food was very below par. they might have a 5 star hygiene rating which is actually standard for most businesses in Merton borough. But the food was not appetising. It reminded me of dog food almost. Not to be disrespectful. DON’T GO TO THIS PLACE! WASTE OF MONEY.
1 marca 2023
Opinia niezależna
Odpowiedź od Waffle Jack’s
Thank you for your review. Just a few real facts:
5 star food Hygiene is not Standard in Merton Borough. We really need too work hard and keep everything in top order to be able too achieve a 5 star food Hygiene. If you do not agree to this statement please show some evidence to proof your statement.
Your dog must be really spoiled to eat food like our food, if that is how you compare food.
We come highly recommended and won a few awards. We do pride ourselves with service and good food.
Kind Regards
The Owner
Waffle Jack's review with a child who has allergies...
We have a son who has many food allergies and usually can't attend most restaurants cafes etc so we were amazed that upon phoning that they could cater for him . The member of staff we spoke to was extremely helpful and knowledgeable on all they have and can provide for him . They were also very patient in answering questions which made me feel very comfortable so I went ahead with booking. Upon reaching we were greeted and asked "who was the child with allergies" My 7 year old was made to feel very happy that he could be catered for . I gave the chef a sheet with all his allergies and she proceeded to make his meal. The smile on my son's face when he received it said it all which made me so happy (I actually teared up) . So I would highly recommend Waffle Jacks if you have children with allergies because my son has 7 major allergies and was able to have a meal plus waffles and fruit. What a amazingly friendly family run business !! I'm so happy to have found somewhere I can treat my son to .
7 sierpnia 2022
Opinia niezależna
Venue and food below standard
If I could review this 0 stars, I would!
I took my daughter here with family for a 13th birthday. Let me just start by saying how small the place is and how deceiving the pictures are. It has 4 booths that sit 6 people at each booth (very squashed) and a few 2 stool, coffee shop style round high tables. The pictures make the venue look big and bright and airy, this is not so. The place is not very clean at all. It more resembles a greasy take away wnd is in need of freshening up dramatically. It boasts interactive tables as a feature but in fact there are only 2 tables that have this feature. We love American food and have actually visited New York and enjoyed much of the food and service so was very dissapointed with this place on so many levels. This Venue was below standard, the food was even more below standard and when I told the manager I was unhappy with all 5 meals that we had ordered and not eaten, the customer services couldn’t be any more below standard. I paid £56 from the £75 bill after debating the quality of the food for 15 minutes and am only sorry I didn’t take pictures. Off to five guys we went as everyone was still starving. Waffle Jacks is not good American food!! DO NOT GO TO THIS PLACE!!!
17 czerwca 2021
Opinia niezależna
Odpowiedź od Waffle Jack’s
Thank you for your review. We pride ourselves in customer service at the highest level. We do have a 5 star Hygiene Rating through Merton Council and this is not easy to get. Our pictures are real and not photoshopped, if you look at any of our photo's e.g google, facebook this is real it clearly shows just 4 booths and 3 high tables in the middle, and counterspace seats. I have consulted the manageress that was on duty that evening and she informed me that you weren't happy with any of the meals you ordered, chicken salad, hot and spicy chicken wings, spaghetti and meatballs, macaroni and cheese. It's clear that maybe American Food is just not for your taste palate. But at the end of the day we did gave you 40% off your bill. But sometimes some people just clearly want to be unhappy. We hope you will find your perfect restaurant as ours clearly isn't for you.
Great family meal out
We had a family meal out for my daughter’s birthday, the kids loved the interactive table to play games and keep them amused. There was a big menu to choose from, and we all really enjoyed our food. The waffles for dessert were fantastic! Staff were lovely and sang happy birthday to my daughter. Highly recommend
19 maja 2021
Opinia niezależna
Odpowiedź od Waffle Jack’s
Thank you very much for your review. It was a pleasure having you guys in and spending your daughters birthday with us.
Amazing food amazingggggg customer…
Amazing food amazingggggg customer service, so organised no food came out wrong and there was a lot of us
2 lutego 2020
Opinia niezależna
Odpowiedź od Waffle Jack’s
Thank you so much for your lovely review. We hope to see you again very soon
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