Ghosted by customer service after receiving a damaged intercooler and trying to return or exchange it. It’s to the point that the transaction is in dispute with my card company and the BBB. Check out... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
VRSF is an incredible shop for performance parts and has excellent customer service! I highly recommend VR-Speed Factory for any of your project car needs! Everything came well-packaged and looks clea... Zobacz więcej
Quality product...welds are perfect, raw material used could probably meet ISO standards....sound is unreal. Running a catless DP with resonators deleted and wow. Not sure if VRSF knows much cheap... Zobacz więcej
Good part, fits well. I found the signature requirement on the delivery to be really annoying. Had to sit at home all day and wait for FedEx to arrive. Seems like more of a protection for their busine... Zobacz więcej
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great product
Very good product and quick shipment !
The fitment was perfect
The fitment was perfect. And I accidentally ordered the rwd exhaust but I have a awd and they helped me get that fixed and replied fast and were very helpful. I’m very happy with the looks and sound.
Good value after market Aluminum Charge Pipe
This is the second aftermarket VRSF Charge Pipe I have bought for a BMW N55 motor.
Product was shipped fairly promptly and arrived well packaged. Tracking was provided so that I could see when it would arrive.
Overall the product is good quality for a relatively low cost - it fits well, and is infinitely better than the OEM/stock plastic one which is prone to failure,
Order never received.
I ordered this product on Nov. 4, 2020, when it wasn’t back ordered, and have yet to receive it. I have gotten 3 different ETAs or product arrival and two messages from FedEx saying shipping information was received, but FedEx never received the product. I reached to customer service and asked for ETAs and never got a straight answer. I also inquired about the compatibility of the product with my car and was told twice that the technical experts would contact me. That has not happened. Customer support has been pretty much useless and it has been almost a month since I ordered an in-stock product.
parts received rapidly however the…
parts received rapidly however the turbo downpipes gaskets were of pour quality for the money !
Supply Chain Problems - Poor Inventory Management
This company is very frustrating.
I ordered from them because the product has a good reputation and the price is excellent.
However, at the time I ordered - on October 23rd - the product availability date was 10/30. It has now been nearly a month since the order, and three weeks since the original availability date. On their website, they change the available date each week, apparently.
I think VRSF should get a better handle on the supply chain and not lock up orders where people have a reasonable expectation of availability based on their own in-stock dates as displayed on their website.
I might add that, contrary to the practice of most merchants, they charged my payment method immediately on 10/23 for the order total, instead of charging at the time of shipping, as is customary where there is a delay in product availability.
I bought an intake
I bought an intake, installed it, tested it, and got terrible gas mileage. Obviously I don't want to keep it but they "can't accept returns on used products." So don't buy anything you don't want to keep forever.
DO NOT DO BUSINESS WITH THEM
DO NOT DO BUSINESS WITH THEM. VRSF IS FULL OF BS. Bought an intercooler that was out of stock via affirm (loan). But made the wrong purchase, so I contacted VRSF directly to let them know SAME DAY AFTER I MADE THE PURCHASE. About 1 week later, I get an email saying my order has been shipped. Later that day, I get another email from customer support telling me since it’s been shipped already, I’d have to return the item. Ok... I waited for the item to get here and then returned it with the return label Tiago provided me with. Item returned less than a week back to VRSF. Waited about a week for the refund until I finally contacted their customer support again (I hate doing this because nothing ever gets done). They tell me same BS saying they need to confirm that it’s returned. So at this point, about 2 months have passed and I have 0 items and a full affirm balance of $900. I contact customer support once again (probably the 10th time because you will not hear from them again unless you make a new ticket). Tiago tells me that the item is too old to refund, and I’d need to contact affirm for a refund. Lol ok, I contacted affirm same day, now they tell me I need to contact VRSF because only they can confirm it. As I’m typing this, I still have no refund or items and 3 months have passed. And with how VRSF customer support is, I don’t expect to get a refund until AT LEAST another month.
I did not have shipping issue
I did not have shipping issue. Customer service was fine. Products were built perfectly. There is no quality problems
In stock date lies.
Been waiting for n55 5" intercooler for a couple of months now.. When I ordered it was suppose to be in stock but shortly after it went to expected to be in stock at this date.. That date has been pushed back several times now. Which tells me they don't build the intercooler in house and are having supply issues which means possible different vendor. Which means the quality more than likely will change.. Anyways they need to get their stuff together, unprofessional. If you have a in stock date, that should be your word. If you unsure when it will be in stock don't put up a in stock date!
GREAT company
GREAT company. Will do more business with them when I can. Fast shipping and perfect quality!!
Ordered an intercooler from them which…
Ordered an intercooler from them which took 3-4 months to arrive, fine, I waited. I then needed to order an additional silicon elbow which claimed to be in stock. Well, its been 4 months and maybe 10 emails with automated BS replies. Promise after promise and nothing. I still have no idea if I'm getting my part, luckily my car is in storage. I will never order from them again. Intercooler was also mediocre quality at best, definitely Chinese made. Again, I will never order from them again, I gave them countless chances, even stating so in my emails, being nothing but understanding of "things happens". I was patient for a whole 7-8 months between both parts and got nothing but very lousy customer service, pretty much "I'll get to it when I feel like it". Utter nonsense.
chargepipe
blew my chargepipe the day before, i then ordered a new one from vrsf.... Ordered a month ago, whilst the chargepipes were in stock there and i have no idea where it is or when i’m even going to get it. i have contacted them about this and i have no answer... i ordered a downpipe from them and it came in 3 days, i think that’s great but where is my chargepipe... i need it for my car.
Tiago helped me and gave me a discount…
Tiago helped me and gave me a discount on a VRSF item I purchased through a third-party vendor. Great experience, I recommend buying directly from them.
outstanding quality
outstanding quality, hits the spot with VRSF, they have the best
Excellent product
Excellent product, hight quallity, very fast shipping!
Need down pipes VRSF got you..mine…
Need down pipes VRSF got you..mine sounds amazing ...X5 M Stage 2 tune and pop and bang!
Customer service is non existent
Customer service is non existent, Told parts will come one day then theyre pushed out 4 weeks. Cannot get a straight answer or timely response from their customer service team.
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