Vodaphone 

First, I couldn't get the advertised speeds of +60mbs, and instead got <40 at the best. They applied a small discount for this, thankfully.
When it came to cancel the contract, I was advised I could do so via the chat. I attempted to do so and was passed between over FIVE different agents with no explanation as to why. They kept transferring me and kept me for over an hour for something so simple, leaving me to explain what I wanted again after each transfer.
I eventually got to an agent that seemed competent and she said she put through the cancellation request. I received a reference and a confirmation email. It's now a week after the cancellation should have happened and I'm being informed I have an active account and am being charged for the period post-cancellation! I got back onto the chat and this time was only transferred once. I was informed that the cancellation request didn't go through. Then I was advised that it will be cancelled today and have been given a new ref no. I'm likely going to be charged for the week for broadband I didn't even use because of their mistake, if it even gets cancelled this time!
Poor non-fibre internet and very poor service - would absolutely not recommend.

Today I underwent a harrowing service at the hands of these so-called professionals. My phone contract that has been in existence since April 21 for no apparent reason missed a payment this month. There was more than enough funds to meet this demand so clearly not my fault. I have tried to settle this matter with the company who just simply in the first instance offered me £20 to disappear which is set to null the moment you ask to speak to a manager. The first I knew about this matter was this morning when I telephoned to report people were constantly telling me my line was breaking up when I spoke with them. The person I spoke to was rude and I found myself on restricted service because something had gone wrong on their end in collecting the due money. I even have copied and pasted in chat the manager agreeing with me that I am not at fault. He then went on to try and make me sign up on the internet there is nothing about this in the service agreement and it was impossible to follow. Still, his confirmation will be useful for citizens' advice. They refuse a letter of apology and the general service is one of being passed off with £20 to go away and unexpected arrogance.

So what happens to the router when Vodaphone ups the price half way through a contract giving you three days notice? Well, if one decides to leave then one is left with a router, well I have two in fact now destined for landfill because Vodaphone don't have a system to collect the old ones. A very toxic landfill product. 7033051192.

Just terrible, trying to cancel account is so obtuse, online chat run around, disconnections then at the end only told had to ring a number. another 30 mins on hold and counting. still not cancelled.

Fibre broadband
January this year I ordered broadband from Vodaphone using city fibre in Milton Keynes.
48 hours later my installation date was confirmed. A few days later it was cancelled.

When I called up they said it was a mistake.
So I had to rebook it in.

I booked it back in and the same happened.

I had a leaflet through for internet from them with a discount. So I thought let’s do it but book it through my business.

The same thing happened. It was explained that the installation companies system didn’t recognise the job number and automatically cancelled the job.

Anyway I moved home recently and thought I would give it a go because moving home isn’t stressful enough.

They actually turned up this time.
It was Kellys Communications doing the installation.

They said it can’t be done.
A manager turned up and said it can be done. And massive fair play to him he was a top bloke and ended up doing most of the job him self while 5 blokes watched him.

Anyway sadly it never switched on.

The reason why is Vodaphone booked me in a business and at my old adress. So it would not have worked ever. So I cancelled it and sent it back.

Absolutely useless from start to finish.

Tried to cancel an old sim that was still getting taken out my account from a long time ago. After a whole day on live chate to many many people i have given up. If you want to buy a sim its a 5 second job, if you want to cancel, it is nearly impossible. I wonder why this is. After a month of trying to sort, i cancelled direct debit, so they contacted me, but will still not cancel. Avoid like the plague. I have many sims with vodaphone, and they are all going. I have been around prettym uch every employee. All as useless "its not my job" " I cant do this" as the other.

I changed from Plusnet to Vodaphone when plusnet were unable to offer fttp on broadband..The difference is that now i get no drop outs and a constant 108mbs so...Today i had a falling out with Lebara and have switched to Vodaphone for my sim only contract..What i particularly like about Vodaphone is that someone actually answers the phone is short time and you are not left listening to music you don't particularly like.I'm getting good service and decent customer service for a change. Well done Vodaphone.

Vodafone are really slipping lately.
Prices have shot up.
Messaging is really unreliable.
Mobile data very poor low speeds sometimes zero.
Will be changing once contracts 3 of them have finished.
Can't run a business when messaged can't be sent or received.

Issue resolved by Inderpal tec team broadband. I had called a few times by now and was given excuses, and was ready to raise a complaint by this time. Called again and spoke this helpfully person go gave a useful suggestion! Thank you!

Moved home on Jan 1st 2022. Notified Vodaphone 2 weeks before and ever since my move they have charged me more than double. I have contacted them on 4 occasions, each time they have promised to sort it out and have not. Moved to NOW broadband and fingers crossed! These companies spend a fortune on advertising and looking for new customers but cannot keep their present customers. WHY??? Buyer beware.

I placed a review about vodaphone yesterday in relation to my father who has alzheimers and changed to vodaphone without asking his power of attorney. Vodaphone cut of my fathers services after guaranteeing they would not, leaving my elderly vulnerable father with no means of contacting anyone in an emergency. After my post on trust pilot, Vodaphone contacted me and gave me a phone number reassuring that could help.
On calling the number I was told that it was a protracted process and required documents being sent to them and those documents needed passed to various departments in Vodaphone and a decision would be made on how to proceed with.my problem. My father's services are off now, he needs them fixed now not in 2,3,4,5 or 6 weeks.
So i called to make a complaint and Vodaphones solution was for me to leave work and drive 100 miles and take my father to the local vodaphone shop. I cannot get to my father until Sunday, and this fear is overwhelming..I hung up the phone from the Vodaphone call handler. He actually phoned me back and was quite rude to me for hanging up. Disgusting. Vodaphone hid behind GDRP which I am not asking them to breach. How simple is it to check a number and see its not working and fix it? I am not asking for them to disclose the number I have it. They don't even have to tell me they have done it.
STAY AWAY FROM VODAPHONE THEY ARE A DISGUSTING, UNCARING AND UNFEELING ORGANISATION WHO PLACE ELDERLY PEOPLE AT RISK.

Absolutely appalling company, trying to hold onto you. Wanted PAC code and the staff keep running you around in circles. Need a PIN code but I don't have that. Doesn't recognise my user email details, making things very difficult. And customer service said go online and put the phone done. Appalling
O2 customer service was so much better.

appalling
Vodafone is by far the worst company ever, they are unprofessional and a bunch of incompetent liars
had formal complaint in now for weeks with no response, money is going out of our account that Vodafone cannot tell us what it is for, the agents cannot understand a simple request, join Vodafone at your peril,

I've recently given a bad review to Shell Energy and, after 6 horrible weeks waiting for them to get their finger out, can't say I wasn't nervous about a new provider. However, DELIGHTED with service from Vodaphone for my home'phone and broadband from the initial in-store visit to the switch-on today.

Not only did everything go smoothly but I was updated every step of the way.

Looking forward to having a long association,

Thank you.

I booked to have 15 extra GBs for £20 on March 15 which was called a monthly payment plan, which you could cancel anytime within the month, but now when I cancelled it (April 4th), well within the month ( a month would end on the 14th April by any normal standards), I have been charged for another 15gbs, so I only got the 15 extra gbs for half a month. I tried to live chat and I was the 101 person in line, so I gave up. I shall look at taking them to trading standards etc, but what a rip off company.
April 5
After a long wait, I got through to Vodaphone and eventually, they refunded my £20, just this once!. So warning, if you buy data as an extra monthly payment, The first payment isn't for a month - it only lasts until your regular plan is renewed, which could be one day

Vodaphone have been taking money via a direct debit for 10 years. The phone must have been paid off 8 years ago and lost, but they continued to take the DD until this week when challenged. They have refused compensation saying that information was sent to the phone - which we no longer have! Our fault for not looking closely at the bank statement, but they must have known the phone account was not being used.
Will never use then again.

Absolutely shambolic network, offered me a sim only contract, I stupidly accepted, have had no network coverage for close to 36 hours, have spoken to over 24 different reps who keep saying it takes 24 hours, have asked to be reverted back to my pay as you go plan over 24 hours but apparently this has been done and should be working now but is not, choose another network if possible, these are unreliable and fob you off at every opportunity

Got to say that they send everything on time, swap over the broadband on time, just that they don’t send a £3.50 link cable with the package that makes the land line work. Or instructions that tell you the cable from phone to hub is actually handed. They have a help line, eventually, but they didn’t really help and very hard to understand, so only 2 stars. Took a week to get a working landline to work again, all for the sake of a connector cable and some instructions that their help line should provide, or put it in the box with instructions from the get go

Worst network ever, terrible customer service, very unorganised. I requested to cancel my phone contract last December, received confirmation of cancellation and everything. Today I had to contact them again because they were still charging me, I asked them why, I couldn’t even get an answer, they keep referring me to different advisors, it was so bad that they even transferred me to technical support and the guy said “I don’t know why they transferred you here, because I don’t deal with those issues”. Honestly I don’t even know how they’re still in business. If I could give no stars I would

trying to sort my slow broadband...the amount of hoops they want me to jump thru whilst they do nothing is amazing...spent several hours on the phone on several calls already....spent a few days recording speeds, then asked to do another week....now asked to provide screenshots and send to an email address....what next?.....all they ever do on the phone is tell you the connection is fine, if i hear that once more i will scream....just avoid these cowboys, dont touch them whateve they offer you....script script script....they never listen to you as a human being.....big companies suck...and vodafone suck big time....