Vodaphone 

Existing PAYG mobile on Vodaphone/Vodafone
needed replacing.
First planned port of call was Vodaphone in Woking. Luke was very helpful , explained things in the 20 /25 minutes and was impressive and I left with the phone I was seeking at a good price. He suggested also the best local place to buy a holder. Recommended.

Took a cheap broadband deal - promised 50 MBPS - got 7. Really bad so much so I quit 3 months early to get a decent provider at the cost of £60. So much worse than you'd think you'd get for the money. Avoid.

Wait time was a little long but the adviser told us they had troubles with the system hence the backlog. She was super efficient and delt with the query quicklyyy

Please stay away from this company, they give you 24 month contract and then they continue with the contract, after the 24 months and default you on the Credit files, when there is no contract to default, they lie and make up files to send to CISAS who are their regulators, they are equally a bunch of clowns and will not hold Vodaphone accountable as they are funded by the Telecoms industry and they are run by a group of non interested parties calling themselves adjudicators, there is no complaint procedure and they record what they want on your files, currently they have stated I owe them £150 of a fabricated debt after the contract ended, I will take them to the small claims court in due process as they have caused my credit files to be affected and have not served valid notices to default me at all.

Vodaphone brodband no Internet for a week and customer service very rude telling me as should wait for another week without Internet!

I'm sure what this guysbare doing is illegal!

Vodafone cancelled my current broadband provider and left me no with internet, they changed the installation date without informing me. Customer services read off a script and do not help, false promises and lack of genuine concern to help. Result, cannot work from home, son with special needs in full meltdown due to not being able to access communication devices. Save yourself the stress, anxiety, loss of time, energy and go somewhere else.

vodafone put my details in phonebook after clearly stating i want to be ex directory as i was with plusnet but no they even managed to break data protection and put my name number address all in the phonebook and then just try to opologise for not doing there job and offer me ten pounds,i was lost for words,crap company with no morals

Excellent Customer Service from Catherine.
She was very informative, thoughtful and understanding.

Much appreciated Catherine!

Placed an online order for broadband. Received an order number via email and an installation date. When two days before that date we enquired when was the router arriving, they said the order was cancelled. We didn't and we had nothing from Vodaphone saying the order was cancelled. The result is 5 weeks with no phone or broadband. We have spent six hours on the phone trying to resolve this with them. No apology, no help, total waste of time. We have taken our business elsewhere. Save yourself the stress and AVOID VODAPHONE

I have just spoken to Vodafone AGAIN so awful, round and round in circles I have been in contact with Vodafone for 3 months it gets worse not sure where what to do no one seems to understand it doesn't work twice I have been told they have done something technical on line it will better no chance, please think twice before you fall for sales talk.

Having been with my current internet service provider for some time, I looked into other providers at contract renewal time, and was very interested in Vodaphone’s full fibre 100 offering. I initiated a change via Uswitch as there was an additional offer of a gift card. Initially it all looked good, I was given a date for an Engineer to visit, and a go live date. My router was delivered 3 days before my go live date as planned. On the date Openreach were due to visit I waited in, but no one turned up. I contacted Vodaphone asking what was happening, and was told that Openreach hadn’t committed to the appointment. I would get an update on the situation in a few days. I said I was concerned about being cut off from my previous provider, and was assured this would not happen. I went away for a few days to visit family, during my absence my security cameras and heating controls all went offline. On return I found that my landline and internet has all been disconnected. I contacted Vodaphone again, who blamed it all on Openreach, and said I would get an update in around 10 days as to what was going on. I said that as I work from home this is really inconvenient and was advised I could claim around £5 a day in compensation. What a joke. I earn a little more than that! I had no choice but to cancel my order, and negotiate with my previous provider in an attempt to get back online. Because I had been disconnected ( all handled by Vodaphone) I cannot be reconnected for 10 days. I am absolutely disgusted with the service from Vodaphone, they made several promises to keep me updated, never contacted me once, and am now left with no landline or internet for almost 2 weeks. I would love to discuss this experience with Vodaphone but they don’t care, avoid at all costs, they really let me down. I will be seeking compensation for this.

Worse mobile provider!! Rip off!!! Awful costumer service!!!! Hardly having data mobile

Ordered a pay as you go sim. Supposed to get 3x your allowance. Topped up £10 and only got 7GB of data instead of the advertised 21GB. Buyer beware.

Awful service. Terrible, painful and frustrating customer service.
Since we got broadband with vodaphone two months ago, the broadband has been patchy and intermittent. This has hindered working from home, watching tv, generally everything we need the internet for. We have phoned countless times and have been fobbed off, cut off, had false promises made of call backs etc. all calls have been overseas. I’m currently on hold (again) trying to cancel and even that feels impossible! Do not get broadband with this company.

Totally utterly diabolical service!
Was told I could upgrade to full fibre. Given a date; engineers did not arrive. No response or explanation given by Vodafone. Spent 3 hours trying to get explanations. Passed pillar to post to various overseas centres. Can’t speak to anybody verbally; pushed through endless chat bots, chats and dealing with people totally clueless in trying to establish facts and resolve. Almost lost service.Can’t mail either. Finally spoke to somebody onshore who couldn’t give me a reason why my install was cancelled. Told me was rebooked for 10th Oct. But was eager to upswell me additional stuff I didn’t want! Today out of blue get a random text saying I’m being installed tomorrow which is not possible. Whole process is a complete shambles. Clueless staff, no ownership of problem. Asked for call backs refused and no way of contacting Vodafone via email as conveniently they have disabled this. The more I think of this more I think is it worth it. Customer care and the city fibre contractors they use is appalling. Will make a decision in next 7 days to completely pull the whole lot and go with another provider. No confidence in Vodafone whatsoever. Shambles!

On the phone yesterday for 1hour and 20 minutes ask to pay my contract so i can do an early upgrade , manage to pay £615 guy on phone tells me in 1 jour you can do the upgrade . Today come to shop to do an upgrade and still on the phone atm waiting for 1h40m and they say i cannot do an upgrade just with vodaphone on £83 a month , you guys are a joke of a company !!! You cannot obligate customers to get upgrade with you i can make my upgrade with any third party i want , i pay what i own you !!!!! You are so disrespectful and try to do things on uour way !

Do not go with Vodaphone to buy a MiFi WiFi device - they increased my charges in April and have sent my no communication about my contract starting, ending etc. Couldn't answer my questions on the phone or give me a refund.

Beyond terrible.
I don't usually write reviews yet felt compelled to warn others against using vodafone.
I have been a broadband customer since 2018 - in 2022 I moved house.
The saga of moving my broadband with me lasted for over 5 weeks - never resolved - in the end I changed providers.
Over 20 hours spent on the telephone trying to resolve issues.
Connection date cancelled twice.

Wow the customer support team a special at this company.
I wanted to switch to an eSim for followed the process.( I did this with an EE phone at the same time and it took about 5 minutes) Voda phone cancelled the SIM and didn’t send the required QR code. Waited 10 hours - nothing. Tried the utterly useless chatbot who kept sending me authentication text messages to a non working SIM. Phoned customer support where the insane computer voice directed me to the even more insane chatbot twice. Finally got through to customer support who said “just wait 24 hours” not acceptable as travelling today and needed the dual sim set up. After 1 hour of being lied to and after being called a liar (after telling him how simple the process was with EE) he finally agreed to reactive my old SIm so at least I had a working phone. Said it will be done within an hour - I don’t hold out much hope. Utterly woeful organisation. Get rid of the chatbot by the way - it made me want to throw my phone out of the window - it’s an irritating and useless feature designed only to delay you in joining the long phone queue.