Vodafone Group Recenzje 607

On 9th March, Openreach cut the broadband cable to our property and 3 others without warning when they removed a pole which had been leaning for 16 months, and which they had previously inspected and deemed not to be dangerous. It was removed by engineers working on a problem affecting a nearby village, who decided without checking the history that the pole needed immediate removal. They did not have the courtesy to inform the 4 properties affected of the action they had taken. We run an entirely online business from home in a rural area with no 4G coverage, so lost both internet and phone service and were unable to operate. Over the following 10 days, we spent around 20 hours on calls and chats to Vodafone and Openreach - all calls having to be made outside in a nearby field to get 4G - only to be repeatedly given wrong information and false assurances as to when our broadband would be reconnected. Eventually, after repeated requests, the case was escalated to Directors Complaints at Vodafone (Complaint Ref: 164301500). However, it took a further 15 days and multiple email exchanges before the pole was finally replaced and our broadband cable restored on 2nd April. We had no internet, no phone service and no access to emergency for 24 days, and our business was severely impacted. Our contact at Directors Complaints repeatedly failed to obtain any information as to why this issue was not being resolved, and we were simply told to wait for the next update from Openreach. We subsequently learnt from the engineers who replaced the pole that it should have been reinstalled the day after it was removed, but it was logged incorrectly in the system. As a result of this, the job was conflated with another job nearby requiring tree cutting, and Openreach took over 3 weeks to get quotes for and arrange this work, which was nothing to do with our broadband.Vodafone showed a complete disregard for us as business customers by refusing to proactively investigate the reasons for this serious loss of service, which as we now understand was wholly due to errors by Openreach and could and should have been resolved within a day. The communication between Vodafone and Openreach is woeful. Vodafone offered us a derisory £200 compensation for this dreadful customer experience - clearly this does not even begin to cover our business losses, time spent dealing with ill-informed customer services, great inconvenience and stress.

Absolute shit, getting harassed by scam callers using vodaphone mobile numbers but they don't care and theres no way to call them directly unless you're a customer and the digital assistant doesn't want to know or put you through to an agent.

I think vodaforne is the worse phone company i have ever used Can’t get to talk to anyone I have tacken some of my phone away and gone to a new provider and very happy

I honestly cannot believe how useless Vodafone are. I asked them to cancel my broadband and phone line FOUR MONTHS AGO. They told me it was cancelled but it wasn’t! They even sent me the broadband box, which is still sitting here unopened.

When I called again, they admitted they messed up and apologised. I thought it would finally be sorted. But no it’s STILL not cancelled! Four months later, I’m still being messed around, passed from one person to another, getting the same fake apologies every time.

This company is an absolute disgrace. They lied, they’ve wasted my time, and they clearly don’t care about their customers at all. Vodafone, get your act together. I’ll never use you again and will tell everyone I know to avoid you.

Poor customer service and unnecessary billing issues

The customer service experience was consistently slow and inefficient - it often took close to an hour to resolve even simple queries.

After I disconnected my service, I was told to pay a bill for the following month because it had already been automatically generated, with the assurance that it would be refunded later. This process felt unnecessary and poorly managed.

After making the payment, I then had to follow up multiple times to receive the refund. When it was eventually processed, a late payment fee was deducted - despite the fact that the charge related to a period after my service had already been disconnected.

Overall, this resulted in unnecessary time spent and additional fees incurred after leaving Vodafone, which reflects poorly on their billing and customer service processes.

Very Bad Customer service, really weird, it's 20 min still unable to reach to right person, they're asking me to wait and wait, a simple task long time, I do not recommend Vodaphone.

Good morning All.here is my second review of Vodafone Customer Service and you need to be seated when you read this, not only did they rip me off with my phone contract, same day I ordered a broadband package for my new home as got the keys to the property on 18th March, the broadband package was delivered to my daughters address and when I set it up at my property they caught her own Vodafone off the following day at her house leaving her and the grandkids High and dry, after we both spent hours on the phone telling them it was their mistake they demanded £180 to reconnect her own Vodafone and accused me of squatting in her home and stealing her broadband, this is a criminal offence after 5 weeks she is still not connected I would say to all the people out there please avoid this Vodafone as they are con merchants

I recently changed to lebara sim only deals. The network apparently is run by Vodaphone. Had I known i would never had subscribed to a £15 per month subscription. It was supposed to include 50 GB of data. I found data signal was impossible to receive.in many areas in Cambs and Norfolk. Trying to obtain a signal for directions on my mobile is non exsistent. I was previously with EE. which works well but is expensive so choosing the cheapest is not always the best idea. Buyers be aware

Broadband failed 6 weeks ago, took over a week and hours on the phone to their useless support staff, a week later same problem, broadband down for over a week, then again last week, second visit from BT Openreach who checked everything and on 2nd visit respliced the fibre optic cable just in case, 5 days later broadband down again. Support staff check the same things every time, problem is vodafone end. Had enough so cutting the contract and going elsewhere.

I went into the Buxton Vodafone store as my phone had been hacked and they were brilliant. Amos couldn't have been more helpful

Terrible customer service and hidden fees

i contacted vodaphone who was dealing with my complaint i got through to some one in india as they do not have uk people working the service was a nightmare and un helpfull

This is the 2nd time that my home WiFi with Vodafone has stopped working. The reason for this is that my home WiFi box unit has stopped working all together. Rubbish. Vodafone are a terrible home WiFi provider. When my contract runs out I won't be rejoining again.

I went to upgrade my s23 ultra to s26 ultra online. I was notified that my application was not successful. Having phoned vodafone I was informed to appeal. Submitted my appeal providing my income over 100k and credit score 1250 out of 1250, still rejected my upgrade. No reason provided. Was loyal customer over 25 years. Went to another provider and obtained a better price and fir 24 months. It appears being loyal customer does not count. Never had a default no debts no ccjs. Just agreed credit fir a new car over 150k and picked up my car today.

I'm waiting for my order for full fibre broadband to be installed and any contact with the customer service call centre has been awful. The advisors are pleasant enough but seems unable to really help if you have any issues or concerns. You are bounced about from advisor to advisor needing to repeat passwords, email addresses and contact details only to be told they can't resolve your problems.

Update, the last customer service advisor I dealt with was really good and explained clearly what she was doing.

Liars. Ordered a SIM card on 23/3 then get an email stating sim had been dispatched and a tracking number, adding that delivery would be 24/3. Rang up on 27/3 has sim had not been delivered, first guy dropped the call as he didn’t want to deal with it, second guy had no idea what I was talking about, third call young lady stated that the sim had not been dispatched and would not be until my number was ported, this is likely to leave me with no service over the weekend , over two hours on phone to get nowhere

My experience taking a broadband contract with Vodafone has been painful ! Firstly couldn’t order the package on line as just wouldn’t take my personal detail so lost my £150 gift card & other offers through Compare the Market. Finally ordered over the phone with a lovely agent but realise when checking my contract they had signed me up for the lower deal at the same price. They agreed to do the same deal for but not for £25pm it would be £31pm. It was now on line at £27pm. 1hr & 20 mins later I finally got the deal I agreed to in the first place but my installation date was now pushed back. I was already waiting a month for installation. Put on hold numerous times & told there was no manager available today. Through all this they were aware I had just had a bereavement & desperately needed the internet to work from home. Poor service, no confidence right from the start. Surely things can only improve from here !

25 minutes on the chat with the bot then a person only to give my name and literally get nowhere, I had to leave the chat for my own sanity

My phone was corrupted with viruses that were getting worse, after I had installed an app; I was advised (by an ad) that I needed. I visited the Vodafone store in Cirencester and Jess sorted the problem out in just a few clicks. I am unable to express how grateful I am, since I had thought it was going to cost me a new phone, or sim ; at the very least.

Absolutely horrendous customer service! I was almost in tears during the call at their level of complete incompetence. I had to provide my number five times as the person kept taking it down incorrectly. My issue is still not resolved and I am still waiting for a claim form to claim the £100 I was offered to switch my broadband from EE to Vodafone. Zero stars if I could and then another zero stars!