Virgin Trains Recenzje 

I have travelled almost every day on Virgin trains for the last 13 years. With one or two exceptions the experience has been very good. WHen i have travelled 1st class it has been a real treat. The staff at Runcorn station are wonderful - thank you. Bit odd that most of our rail services are now run by national railways of countries that haven't privatised

Paid £200.00 for return fair from Norfolk to Newcastle. What a sh** service. Have been on here a dozen times have pre booked seats at Peterborough and every time there has been somebody sitting in our seats. Ask them to move and they become abusive. Virgin should make sure these seats are free. They are a lazy bunch of low life's
. Someone will be injured by the abuse they get.When this happens hope they get sued👎👎👎👎👎👎👎👎👎👎

Could not buy tickets online using cards or paypal. Great waste of time.

Travelled from Euston station to Glasgow train was jam packed and with all the body heat and heating at floor level it was very uncomfortable couldn’t wait to get off not pleasant at all

I WILL MISS YOU VIRGIN TRAINS! I traveled with you between London - Manchester and London - Liverpool and the service has been always so great. The staff are so positive and obviously nostalgic of the brand change. Thank you Virgin Trains!

So bored of how bad Virgin trains are.

This is becoming a recurring nightmare but in short, extortionate inflexible tickets, no seats, overcrowding, poor wifi, delays, poor service, dirty, smelly and regularly no way to pay for refreshments (card machine never seems to work and who carries cash these days).

Someone needs to do something about it because Virgin aren't interested if you complain.

I've travelled with Virgin 1st class from London to Birmingham on return tickets costing over £500, approximately 5 times this year (missed my train once and had to pay full fare hence the amount - I have no problem about the cost). Out of all these journeys I got served my allocated meal just once, as one of the staff had to go look in another cart that was from a previous service. 95 percent of the staff were rude and not knowledgable when it comes to food dietary needs. Stating that you have a gluten free meals and then not being able to get one is abominable. Customer service has given me the same generic response twice in a row for the past two years and that is not acceptable especially when compared to the quality of business they claim to offer or say they will strive to improve in the emails I've received yet for the past two years it only seems to have gotten worse.

I am very dissapointed with this company every single time I travel.Firstly,ticket prices across UK much more expensive than to go Europe.Once I traveled pregnant,sitting on the floor,because train was overfull without any delays.Staff at train did nothing,no apologises.They just try to squeeze as much customers as much can fit in the trainAfter complaint,company offered me 50% discount for next travel(in 1 month time) for return ticket for 2 people.I was sure that will be ok next time...but...on day of my travel,i was 2 minutes late to print my ticket.Train departed without me.My fault,I do agree.I asked for assistence.Virgin Train on gates told me that i can't get refund,I can't take next train,as my ticket is already with discount and bla bla bla.,that all I can do,to buy new ticket!Seriously?!This is customer service?!Trains were empty,I was just 2 minutes late...This is the way how they are taking care about customers!They don't care about you at all.They just care to do more money!I am very angry and very dissapointed...Not recomending at all

I have been experiencing an ongoing problem with my virgin trains online account where I have not been able to book tickets. I contacted support but the issue is still not resolved over a month later even after making a complaint via Virgin customer services.

Uncomfortable, rubbish WiFi, and worst of all, a horrrible smell which I can only describe as being like sewage, for the entire journey from Glasgow to Euston. Heating on full blast also. Train dirty, not value for money!!!

Paid for first class service London to Manchester this morning and received the announcement that said there was a problem at London so there was NO food at all not even a biscuit
Having not eaten and not known this was the case prior to setting off I was pretty grumpy
Does anyone know whether I can claim for this - otherwise what are you paying extra for ? Slightly more seat space. It’s really not good enough

People are made stand in hallways with staff trying get through with trolleys and when I tryed sit in first class because of a 2h 4m trip they said no even though you are supposed be able to when train seats are full instead I was told make my way down and ask people move I would of reserved a seat but when I do there's a old lady who sat in and then I feel bad asking them to move

Really uncomfortable seats. Urine smell. Crap wifi. Expensive tickets.

My husband travels from Carlisle to Lancaster on one leg of a regular journey. The service that continually lets him down, consequently messing up his onward ferry travel is Virgin Trains. Mostly delayed and sometimes cancelled this causes horrendous issues with the only other connection on his route.

Perhaps spend less on space travel....and a little more on actual fare paying rail passengers Mr Branson!

I travelled from Glasgow Central to Euston in London on 15th November for the weekend with my 3 daughters. I phoned the day before travelling and managed to reserve seats together on the journey down however reserve seats for journey home were fully booked. On arriving at Euston I went to ticket office to ask if I could reserve seats for return journey, but again was informed that they were fully booked, however the girl on duty spoke to one of her colleagues who arranged to meet us 40 minutes before train was due to leave on Sunday. He said he would do what he could to assist us find seats together. We did meet him and true to his word he escorted us to the train and pointed out the carriages where we could find 4 unreserved seats together. Thank you for your assistance you are a true gentleman. You and your colleague on the desk are a credit to Virgin. I will have no hesitation in travelling with Virgin again.

We had a thug on our train last night, causing us to miss our last connecting train, leaving us stranded, when we spoke to the Virgin chap on the platform, he was straight on it, asked where we were headed, radioed on to his colleague who organised taxis for the passengers who were stranded to get them to their destination. Well done to the two chaps at Stoke on Trent station, you were fantastic, no fuss, no excuses, no ‘can’t help’. They were wonderful, fast, efficient and most pleasant, took all the stress out of the situation. Thank you.

So little value for money, how they get away with it is a mystery. How will people ever be encouraged to take the train if its so expensive for such poor service. There need to be price caps on routes

Virgin trains always run an excellent service from Liverpool to London Euston. Mostly runs on time. Comfortable. Warm. Good free wifi now which makes it perfect. On the one occasion we were late recently I got a decent refund. Very good service and makes travelling to London a pleasure.

Bought 2 return tickets lnumeaton London euston. No changes. On the way back the train we needed wasn't On the board we asked a train station employee he sent us to another man. Our train had her cancelled and had to get the 3.55 to Northampton change for rugby change for coventry change for Nuneaton.The 1hour 5 minutes train journey we should have had took 3 hours. Absolutely disgusted . If we hadn't asked at euston station we would have missed this one too. They want us to use public transport they need to sort it out. It will be a long time before I use virgin trains if ever.

Great journeys this week and all on time! I enjoyed the food in first class... my only criticism was there were no non tea or coffee drink options available. Unfortunately I do not drink either so was forced to either go to the shop or have no drink on a 3.5hr journey.