Virgin Trains Recenzje 

If I could give less than one star I would. Dreadful Sunday service, poor service in first class with a very limited range of food and drinks coupled with lack of service. Declassification of train during trip resulted in first class and every other carriage becoming absolutely rammed with people with no reason given by the train staff. Clarification as to why the train was so overbooked would have been appreciated rather than a vague “it’s beyond my control” by the conductor. In a word, awful.

DO NOT USE VIRGIN TRAINS! We purchased tickets online, did not use them. We tried to change the tickets and they would not change them. We had to purchase the tickets again. The telephone reference number is to a ticket purchase team that does not do refunds. Virgin Trains is a scam that robs customers of every penny any chance they get! Will not use Virgin ever again.

Disgusted with Virgin Train staff handing of a train cancellation today from Euston to Birmingham New Street - 5 minutes before boarding. Was advised to go to Information desk in Euston and watched someone called "Neymar" who was rude to the people in front of me and shooed me away claiming she has no information. Went to another Virgin rep in the station who completely ignored me. The most rude staff and poor customer service experience I've had since a British Airways 10 hour delay in JFK back in 2018. What has happened to good, British customer service, Mr Branson?!!! Over to you....

I booked a ticket As my pland has changed the time to change my tickets. When I go online the mobile application is saying and I quote: "Make a new booking” and “We will refund your old booking”.

I book a new ticket. I call Customer Services and they say that I am not entitled to a refund???? I believe the European Consumer Rights give us the rights for a refund if the service has not been used.

Virgin privide wrose service ever

Hi all,

Please let me start by saying that I am so glad they lost the contract for the West England area.

I booked a ticket for a concert in July. Today it is 6th June. As the organiser has changed the time of the concert I had to change my tickets. When I go online the mobile application is saying and I quote: "Make a new booking” and “We will refund your old booking”.

I book a new ticket. I call Customer Services and they say that I am not entitled to a refund???? I believe the European Consumer Rights give us the rights for a refund if the service has not been used.

I have sent a letter to Customer Relations TEAM giving them notice. If in 7 days they do not issue a full refund I will take them to the Small Claims Court and I will attach the screen shots I have taken from their application to back my statements.

Disgusting Service! They should be prosecuted for taking away from us the customers the right of refund is the service has not been used.

If u like standing for 3 hours on an over packed train to your destinarion because u didnt pay the extra money ontop of an already expensive ticket to reserve your seat...oh and also dodging the serve at your seat shop trolley which will dwfinatley do its rounds even though aisles are full of people and bikes...virgin trains is for u..lol

Me and my family were going to birmingham new street today from coventry. I would use the machines to get a family of four tickets but my husband suggested going to the counter. I spoke to a very nice ladie and she said to get a family ticket that we could use on buses and trains. We got the ticket and was very pleased as it saved us lots of money and like most people now a day money is tight. So thank you very much we had alovely day.

Filed a "delay repay" claim via the Virgin app including an image of the e ticket. (The much advertised automatic compensation only applies to advance tickets. Even though the ticket was purchased from Virgin on the Virgin App for use on a Virgin train service, it's not possible just to link the purchase with the repayment application. You have to send the ticket image.) This was rejected on the grounds that the ticket issued by Virgin was not a valid Virgin ticket. I complained.
No apology - simply a statement that the claim rejection was an automatic response; apparently rejecting valid claims automatically is acceptable.

Friday 24th May. Advised carriages U C and D were unreserved. Went to carriage D to find seats were all reserved. So many people, not enough seats. This was a six hour journey Euston to Glasgow yet people having to stand. Eventually the staff announced they were opening First Class. Still not enough seats. A total disgrace. How can Virgin think it's ok for people to stand for six hours.

Incredible customer service! I wasn’t even travelling with virgin trains today but I went to a member of their staff for help with finding an alternative route to my journey and he and his colleague couldn’t have been more helpful! In my opinion they deserve a raise because I’m pretty sure calming down a teenage girl having a meltdown isn’t in their job description but that’s what they’ve done today with no complaints. Lovely staff, lovely people

2.5 HOUR DELAY - 2 EXTRA CHANGES - NO REFUND

This led me miss my flight to Australia. I've tried contacting them and after a lot of hoop jumping, they've said they won't refund me. Appalling customer service. Will not use again.

London to Glasgow Friday of Bank Holiday Weekend. 9 carriages instead of the usual 11.
Unreserved carriage is buffet carriage so only half a carriage!
Not a single place to stand. Can’t even open buffet car, sorry unreserved carriage, due to health and safety there are that many people in there!
Well done Mr Branson. Roll on the new franchise owner!

Godawful food. If you have low expectations you need to dig further. The staff rushes along as though the next stop is minutes away. And there’s nothing pleasant or welcoming about the service. And they seem to have been trained to give off vibes that don’t encourage asking for another drink so forget trying to drown your sorrows. Be thankful it’s fast and the scenery is pretty.

My youth time travelling on virgin train from Euston to Birmingham and I see the same thing each and every time. Back of seas and holder filthy, surly a tea or coffee stain can come off. The cleaners are not doing a good job. This needs to be looked at..Will post photos on my next trip.

Awful smells in cabin, miserable staff, rip off prices, thats the virgin train experience.

Awful experience for my elderly mother (88 years old with assistance) She travelled from Runcorn to Milton Keynes on the lunch time train (12.10am). We thought she would get something to eat or at least a snack. Mum was offered nothing at all. She had an hour and a half journey on the train and another hour car journey when she got off the train. As mum was the only person travelling in the 1st class carriage we thought she would be looked after. She was offered a drink as soon as she got on the train but she needed to settle herself down first so she refused it. No one came back to her to offer her a drink or food for the whole of her journey. We had only heard good things about virgin trains but mums experience was anything but good.

How dare a train service allow a train to get so busy that people have to stand for up to 2 hours.

I also asked a lady to please move her bag off of the seat and she wouldn’t. With no staff near by what is a person supposed to do? Cause a scene? Even if the bag was removed how comfortable is the journey going to be now.

I was literally forced to move myself into first class just to sit down. When explaining what was happening in standard seating I was met with a bill and zero sympathy or understanding. Not even an attempt to check around to see if the anyone would remove luggage off of seats.

By the looks of the reviews they have zero care in the world for customer service.

Sort it out Virgin Trains.

I am a frequent traveller with Virgin trains on the London Euston to Glasgow Central route. It infuriates me how disrespectful and uncompassionate the majority staff are in stressful situations. I have had countless difficulties on these services but have no choice but to travel with this provider. Pretty much every Friday night service is full to the brim, which is understandable given that people are commuting out the city for the weekend. What I do not understand is why Virgin Trains are clearly incapable of managing the volume of passengers they have on a train. A great way would be not overbooking trains or limiting open ticket travellers? I can't see how sitting on the floor for the majority of a 5 hour journey is justified in the prices we pay. Not to mention the 'customer service' telephone line workers have been nothing but rude.

If you can avoid travelling with this company- I would recommend. LNER on the other hand are far superior to travel with.

Travelled first class Glasgow to London with LNER. The service was excellent, the staff were very professional, and the breakfast outstanding. We returned with Virgin and the whole experience was dreadful. The staff couldn’t care less, the meal consisted of a piece of pizza, with a take it or leave it attitude from the staff. Will never venture on Virgin again.

Bunch of absolute cowboys. I spent £30 on a ticket and turned up a little early. Tried to get on the earlier train and apparently, despite there being a ton of unreserved seats, would cost me the whole price of a new ticket £40 to board. How ridiculous can you get, I've paid already just put me on the sodding train for a small fee if necessary. Why make it so difficult. Absolute joke company, and now they also want to make all seats reserved purely so they can cash in on it.