Virgin Media Business Recenzje 1068

Absolute disgrace! We are a busy hairdressing company that uses Virgin Business for our landline, broadband and card terminals. There's something wrong with out router that they cannot diagnose over the phone, we cannot take calls, we cannot book customers in or even take payments! We are at a complete chokehold today and we are losing business on a BUSY Saturday!! We have to rely on our employee's mobile networks to connect to the internet and we had to divert our calls from our landlines to a few mobile phones!! The earliest they can send an engineer is 3 DAYS LATER. Who's going to compensate our 3 days of loss as a business?????

Please do not use this bank, I’m a company CRC roofing, the first payment in the account they blocked, we got the payment unblocked so we could use the card and the card worked twice, took all my family out for a meal during the meal. We got an email saying the account has been locked. Tried calling virgin business banking both times we were asked to call back when we called back they were shut and now we are stranded with no money at a restaurant with children to pay for as well as ourselves and virgin business banking basically didn’t care. All our money was in his business account and now we are stranded trying to sort things out ourselves. This is one of many reviews I will leave please take note everyone I only gave her one star because you have to. Please do not ever use this business banking system. Barclays is better. Revolut is better in fact every other banking system of view is better. Please take this advice on board

Been with Virgin media business for many many years, out of the blue they increased my bill by 15%, so ask them to do something about it which they couldn't so I tried to leave.
The insist on 90 days notice but when you try to get them to give you a date they say they call you back but they never do.
I still have no idea if I'm actually leaving or not.
I said they would call back and haven't they said they would send an email confirm in my leaving date and they haven't.
There should be legislation to stop this poor service.

So I upgraded my service and waited for the box to appear and to set it up. They told me it would take half an hour. Easy peasy.

The box appeared, missing one of the wires. Then I connected it and it didn't work because they haven't set it up at their end. So I'm going to somehow run my business without the internet.

Avoid. They are not good for business. They shouldn't even be in business. Pathetic.

I run a one‑person limited company and my experience with O2 / Virgin Media Business has been appalling from start to finish.

My contract was sold through their broker Kynex. I was not given proper pre‑contract information, my numbers were never correctly ported, and I was billed for a service I never meaningfully received. When I tried to complain, I discovered that Kynex has a stated policy of not responding to complaints in writing. In practice, that meant I could email them again and again and never get a written reply or resolution.

O2’s handling made this even worse. Although the written contract clearly states it is between O2 and my company (with Kynex only as broker), O2 repeatedly refused to take responsibility. When I raised complaints with O2, they did not respond directly in writing or investigate properly. Instead, and without telling me, they simply forwarded my complaints back to Kynex – the very company refusing to respond in writing. This left me trapped in a loop where nobody would take ownership, despite O2 holding the contract, the billing and the direct debit.

For around eight months I sent multiple emails and received no meaningful written response from either Kynex or O2. During that time, O2 failed to process my PAC codes correctly, so my business never received the service I was supposedly paying for. In the end, because I was not getting any service and no one would engage with my complaints, I stopped paying.

I later reactivated payments after learning that O2 was on the verge of packaging the account up as a “debt” and selling it on – something I narrowly avoided by a matter of days. Despite that, O2 then took around £2,300 from my bank account in a single direct debit without warning, and continued to collect the monthly payments on top, even though the service issues and my complaints had never been resolved. I had to recover the lump sum through my bank, rather than O2 putting things right themselves.

I eventually took the case to the Communications Ombudsman. After an initial flawed decision and a detailed appeal, a senior reviewer finally found in my favour. The final decision (which I accepted on 14 June 2026) requires O2 to cancel the contract, refund all charges and pay a small financial award. I am relieved the Ombudsman ultimately saw the problem, but the compensation does not come close to the real damage and lost time. It feels like a hollow victory – not least because, if O2 had gone ahead and sold this disputed balance to a debt‑recovery agency, it could very easily have destroyed my business and prevented me from investing in new vehicles and tooling over a “debt” that should never have existed on a service that was never properly provided.

I was also shocked to see the Virgin brand attached to this level of behaviour. Having associated Virgin with more customer‑focused, challenger‑brand values, my experience of O2 / Virgin Media Business is the exact opposite.

Based on all of this, I would strongly recommend that other micro‑businesses avoid doing business with O2 / Virgin Media Business, especially via brokers like Kynex. If you do go ahead, insist on full written pre‑contract information, demand written responses to every complaint, and be prepared that you may have to fight very hard to get even basic fairness.

Absolutely appalling service. Constant drop-outs, the backup dongle never kicks in automatically, trying to get hold of someone in support is long-winded. If you run a business that depends on the internet then DO NOT use Virgin, because you will lose customers. If I could give 0 stars I would.

The only broadband provide that you're not able to pay online, maybe they're still in the dark ages. Defo switching to others.

"I am incredibly frustrated by the lack of communication and support. An engineer visited our business but could not resolve the issue, yet the ticket was simply closed without any follow-up. They knew exactly what the problem was and promised someone would be in touch with next steps. Instead, I am left chasing for updates, and the original issue remains completely unresolved."

Virgin media add charges with no explanation to the bills and refuse to take them off. Complaints department does not respond to complaints, instead just leaving them to rot. When told by a manager named Joyce that the restriction on the account would be lifted while the complaint was being resolved she lied and re-instated it less than a week later. The singular worst business in the world. Total shambles with no redeeming features.

Left 6 months early, paid £270 to terminate and leave for EE and EE required an itemised bill from virgin broadband to be able to pay me back my ‘switching credit’ Virgin didn’t do this and refused to help us even though it takes very little time, effort or energy to give me what I needed, spent hours on the phone and a huge amount of emails but they tell me that’s the end of the road, I’m £270 down because of them, never to use again!

I was with Virgin Media for about 15 years because there was no other decent internet option in my area. When I switched from a residential account to Virgin Media Business, they damaged cables and left me without internet for a month, and the compensation was basically nothing. The internet itself was okay, but the customer service and management were awful—they kept charging me unfairly and never refunded anything. As soon as a better provider came along that could deliver decent speeds, I switched away from this mess.

Virgin media business is the worst customer service
They refuse to close my account, even after contract expired for more than 12 months
Will not go for this service ever again
DO NOT SIGN FOR VIRGIN MEDIA BUSINESS
They even don’t deserve 1 star

I signed up to Virgin Media Business on the basis of completing the lease on 27/04/2026 and I was told that the installation will take 20 working days. Few days later, I was told that the installation will happen next week and this was prior to lease completion but the lease completion hasn’t taken please and I don’t have legal access to the property. The installation still happened and someone else is using my services. I asked the team to stop the service and restart when I’m actually signed the lease and moved in. I told Virgin Media about this on 23/04/2026 and i was told someone will get back to me within 48 hours. Almost 3 weeks, I haven’t heard back. Someone get back to me!!!

Get in touch with me please

I spent 45 minutes going through chat security to then get cut off. I then tried again and an operator "Cherrie" take me back through security and after asking 6 questions the 7th was what my installation charge was ... which was over 5 years ago. She asked me to GUESS! and then said I had failed security as I didn't guess. its such dreadful service - takes so long. I just needed a quick response and calling is over 15 minutes wait. 1 hour in total on chat and my query still not resolved. I tried to fill in the complaint form online and it wouldn't submit!! I have used them across various properties and for the last 3 years this has been the same - the WORST customer services. Truly incompetent. This is why I have served notice on all my (4) accounts. AVOID at all costs.

The worst company that I have had to deal with for years. Cut me off for three weeks so that they could install fibre without any communication. No apology. Had three other incidents which took over 48 hours to be reconnected. Customer service deserves a zero star. Don’t use them. As of today, 05 May ‘26, my business is still not connected with broadband having been reassured on 01 May that it would be reconnected within 24-48 hrs. It’s all v well Virgin say they want to contact me having put a post up here but that is too late. They have had so many opportunities to put things right before this post.

Avoid Virgin Media Business.

From the start, I was wrongly charged £50 for installation on a deal that clearly included free installation. After I complained, they admitted it was a mistake and confirmed a £50 credit. I was then promised an additional £29 credit due to ongoing issues total £79.

Months later, those credits were still not properly applied.

I had to chase them over and over again by email and phone, mostly getting ignored or given different answers each time. In the end, I paid over £90 just to stop my service being disconnected while they still hadn’t fixed their own mistake.

Even now, I’ve been told I still owe money, which makes no sense based on what was agreed. It’s a complete mess.

This isn’t just a billing error it’s a failure to fix something they already admitted was wrong. The communication is poor, the handling is slow, and you end up wasting your own time chasing them.

On top of that, the broadband performance hasn’t been reliable enough for a business service.

If you’re considering signing up, think twice. This has been stressful, timeconsuming, and completely avoidable if handled properly. go elsewhere

Horrifically poor service - avoid entering a contract with this company.

A extreme delays for the initial install set our operations back significantly. We faced continued poor levels of broad band <1% of speed we're paying for. Complaints went through un responded to.

When a technician was organised it was cancelled without being informed (the response sms system didn't collect my response).

As of right now, the wifi has gone and the office are on their phones hot spotting and I'm 30min into a cue waiting for a response.

If we could give a no star we would. We paid for a weeks internet service covering two devices, we could only use one device and that was poor. Having requested help at the reception of Travelodge, Four Marks, Hampshire, we were given another voucher with instructions of how to get the second device on, this failed. They said they would look into it but that's as far as it went.
We have since contacted Virgin using their chat service. The person did not really understand and kept deflecting the issue saying we should contact Travelodge. The person then went on to offer us a voucher and gave us a code, however as we had already told him that we were not at the Travelodge and the voucher was only valid immediately, so of no use. It's very evident that Virgin are not providing the service that's being paid for but decline to accept that it's their problem. Given the shocking reviews and our experience with Virgin they should be investigated and brought to account for their false marketing, and dreadful customer service.

Would give zero is if was possible.

This is a business team who's business support goes home at 6pm. A business who in 2026 have not yet been able to master the ability to take a payment via their customer portal, and insist on you calling them to make a payment. Good luck on the call as their automated voice prompt cannot understand what you say, and when you press a number as the backup option, guess what, it cant understand that either.

Go with BT, Sky or RoyalMail, avoid VMB at all costs.

Could not cancel should be eradicated from the market