Friendly welcome , staff down to earth and personable . Rachel was great . She took the time to understand what we were looking for and was very thorough in searching out the right flights & car packa... Zobacz więcej
Reakcja na opinię
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It’s that time of year again when Virgin Atlantic will be taking your hard earned money but PLEASE be careful. We booked an Hawaiian Cruise, via the USA. Expensive seats were booked reserved and pai... Zobacz więcej
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We have a milestone anniversary coming up next year. We made a booking with Evy in the Virgin store here in Norwich. Here expertise and professional approach towards us has been second to none on... Zobacz więcej
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We used the Solihull branch to book a trip to NYC, flights & hotels. It is the first time we have used Virgin on advice from friends. Grace could not have been more friendly and knowledgeable; she... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Virgin Atlantic Holidays amazing experiences to the USA, Canada, the Caribbean, the Far East, South Africa, the Middle East, Indian Ocean and Mauritius.
Dane kontaktowe
The VHQ, Fleming Way, Crawley, RH10 9AD, Crawley, West Sussex, Zjednoczone Królestwo
- 0344 472 9646
- feedback@virginholidays.com
- www.virginholidays.co.uk
3,9
Dobra
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Problems on line
We had problems booking our holiday on line, took the deposit but didn't receive a confirmation, then the system crashed. Miriam sorted it out for us very efficiently and booked our holiday for us. What a lovely lady.
28 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hi David
Sorry that the website was playing up but really glad that Miriam was able to help get your holiday booked. I've passed your comments on to her.
Enjoy the countdown to your trip!
Karen
Customer Care - Virgin Atlantic Holidays
It was a absolute pleasure to be taken…
It was a absolute pleasure to be taken care off with such professional and helpful staff. The service was fantastic and every question was answered in a professional and helpful way .top marks to Katie!!!
26 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Jeffrey,
Thank you for your lovely feedback! We’re so pleased to hear you received fantastic service and felt well looked after. We’ll be sure to pass your top marks on to Katie, she’ll be delighted!
Kind regards,
Michelle
Virgin Atlantic Holidays- Customer Care
Terry was fabulous
Terry, was friendly professional and very helpful. Really informative and helped build a holiday from scratch to something to remember
28 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Karl,
Thank you for your kind feedback! We’re so pleased to hear that Terry was friendly, professional, and helped create a truly memorable holiday for you. We’ll be sure to pass on your comments and hope you have a fantastic trip. ✈️
Kind regards,
Michelle
Virgin Atlantic Holidays- Customer Care
Sydnee Nobbs
Sydnee Nobbs, our holiday supervisor, goes beyond expectations to make sure our holiday plans to Disney World, Florida, are a great success.
26 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Steve
Thank you for your lovely feedback.
I’m so pleased Sydnee helped make your Disney World holiday such a success. I will share this feedback with Sydnee, I know she will be extremely happy to hear this.
Best wishes,
Maria C
Customer Care - Virgin Atlantic Holidays
Virgin Atlantic what a brilliant service
From the moment my agent Charlotte answered the phone she was so friendly helpful and went the extra mile to make sure that my holiday dreams where fulfilled.
What's a brilliant service.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Collin
Thank you so much for your feedback.
Charlotte will be delighted to hear your kind words, and I’m glad she was able to help make your holiday dreams come true.
Best Wishes,
Maria C
Customer Care - Virgin Atlantic Holidays
The personal respons and help was great…
The personal respons and help was great , also on a sunday a Quick respons Thanx Miriam
24 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hi Ronald
Thank you for getting in touch.
We pride ourselves on delivering the best customer service in the industry, and it’s always a pleasure to hear when we’ve delivered.
Many thanks
Hayley
Customer Care - Virgin Atlantic Holidays
Wanted to add my husband
Wanted to add my husband, to our holiday and Grace did this .with no having to change anything same flight ect no other changes .very happy
21 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hi Hazel
Thank you for your kind words and I'm so pleased Grace was able to assist with adding your husband to your holiday booking.
I hope you all have a great time!
Kind regards
Hayley
Customer Care - Virgin Atlantic Holidays
Nothing wax too much trouble
Our advisor Mellara was so helpful an absolute credit
21 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Mrs Watts,
Thank you for your kind feedback about Mellara.
It’s a pleasure to read such positive comments about how helpful she was, this makes us really proud!
Have a great time!
Kind Regards
Shari
Virgin Atlantic Holidays - Customer Care
New York Las Vegas
Flights wonderful, for some reason the rooms I booked at both hotels turned from king beds to double queens, in las vegas did not even get the correct building
10 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Linda,
It’s great to hear that you had such good flights, but we’re sorry that some aspects of your holiday didn’t meet your expectations.
If you could send your information (including your booking reference) to VAHTrustPilot@fly.virgin.com, we can arrange for the team to look into what happened.
Kind Regards
Shari
Virgin Atlantic Holidays - Customer Care
Unbelievable experience!!
Absolutely fantastic service by Virgin Norwich store and specifically Carly Martin, she helped us with our holiday over a long period with a very personal family matter. Nothing was ever an issue for Carly, she has a very friendly, personable demeaner and is a credit to the high standards we come to expect from Virgin. Will 100% be booking again with Virgin thanks to Carly and all the staff at the Norwich store and throughout the company we came across. Thank you Carly you are a star!
21 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Curtis,
Thank you for your kind feedback about Carly. It’s good to hear that your experience was so good and that Carly provided such fantastic support organising your holiday.
I’ll make sure we let her know what a ⭐ she is!
Have a wonderful holiday!
Many thanks
Shari
Virgin Atlantic Holidays - Customer Care
Great Service
Its so refreshing to deal with someone that knows their job inside out. Miriam was fantastic.
20 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Wayne
Thank you for your kind feedback. It’s good to hear that your experience was a positive one and that Miriam provided such fantastic support.
Best wishes,
Maria C
Virgin Atlantic Holidays - Customer Care
Dawn, Hampshire
We showed up early to our appointment and was happy to see us, Heather was very polite and was very helpful in booking our first trip to the Maldives and booked it there and then. It was lovely see her enthusiastic and excited for us. She booked our seats on the plane and nothing seemed too much trouble. An asset to your Virgin.
12 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Dawn,
Thank you so much for your lovely review! We’re delighted to hear Heather made your experience so special and helped bring your Maldives trip together so seamlessly. Her enthusiasm and dedication truly shine through, and we’ll be sure to pass on your kind words.
Wishing you an unforgettable first trip to the Maldives! 🌴✈️
Kind regards,
Michelle
Virgin Atlantic Holidays- Customer Care
Amazing Service We received amazing service from…
We received amazing service from Heather at the Hedge End Branch. Went above and beyond to answer our questions regarding a booking
8 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Lee
Thanks for your comments about Heather - I know she'll be pleased that she was able to help.
Karen
Customer Care - Virgin Atlantic Holidays
We're really happy with the great level…
We're really happy with the great level of help from Grace White and Lara, from virgin holidays they both went above and beyond to help us find the right holiday for me and my family. We booked so many times in the past, We would definitely book again in future and would recommend to family and friends
8 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hi Holly
Really pleased that Grace and Lara were able to help with making your holiday plans - I hope you don't have too long to wait for the next one!
Karen
Customer Care - Virgin Atlantic Holidays
Jacqeline Gough from your Breahead…
Jacqeline Gough from your Breahead office in Glasgow was superb. She was very aware of our needs as previous customers. Very quickly booked our trip for us for November 26. Would happily book with her again.
8 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hi Karen,
Thank you for such great feedback about Jacqueline!
It's great to hear how brilliant she was and how she remembered you! I will ensure I pass on your comments to her.
Have a great time in November!
Many thanks
Shari
Customer Care - Virgin Atlantic Holidays
Emily at the Trafford branch has been…
Emily at the Trafford branch has been excellent in her advice and efficiency in our Florida holiday booking. She has managed everything and kept us updated throughout.
8 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hi Geneive,
Thank you for such great feedback about Emily!
It's great to hear what great advice she gave you! I will ensure I pass on your comments to her.
Enjoy Florida 🌞
Many thanks
Shari
Customer Care - Virgin Atlantic Holidays
Very helpful
We went in there right when they were due to close, but the staff was still so helpful and went through everything with us not pushing us out the door at all not pushy for a deposit first time I’ve ever used them but will definitely use them again
6 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hi Tammy
Thank you for your feedback.
It's great to hear from our customers when they have received such amazing service.
Many thanks
Hayley
Customer Care - Virgin Atlantic Holidays
Would give 0 stars if possible
Would give 0 stars if possible!
Terrible company- they changed our holiday by a day (we couldn’t go any later due to daughter’s exams) therefore had the option of a refund.
They have completely messed my refund up. Firstly, claiming that I wasn’t entitled to the amendment fee (even though they can’t provide the holiday I booked). Then they failed to process my refund properly- wrongly deducting £250 that they owed me. They claim 7-10 days on the refund form- this then changes to 14 days when you speak to an advisor. No one seems to know what they are doing!
24 grudnia 2025
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hello Gemma,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We’d like to look into what’s happened with your refund and get this reviewed properly. Please email your booking reference to vahtrustpilot@fly.virgin.com and our team will be happy to help.
Kind regards,
Michelle
Virgin Atlantic Holidays- Customer Care
Lucinda was amazing!
Lucinda was great! Very efficient in booking myself and my partners holiday, would 100% recommend her :)
5 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hi Katie
Thank you so much for your kind words.
It's great to hear how amazing Lucinda was in helping you to book your holiday.
I will ensure I pass on your comments to her.
Have a great holiday 🌞✈️
Hayley
Customer Care - Virgin Atlantic Holidays
Connor at virgin Holidays in the…
Connor at virgin Holidays in the Merry-hill centre in the West Midlands is the professional holiday advisor we have got used to. Always totally professional and helpful and always ready to help us achieve the perfect holiday, nothing is too much trouble, service with a smile at all times
nobody else id rather deal with when I'm booking a trip abroad definitely a 5 star experience every time
3 stycznia 2026
Opinia niezależna
Odpowiedź od Virgin Atlantic Holidays
Hi Martin,
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear about your consistently positive experiences with Virgin Holidays at our Merry Hill centre. Connor will be thrilled to receive this feedback, and we’ll be sure to pass on your kind words to him. We really appreciate your loyalty and look forward to helping you plan many more perfect holidays in the future. ⭐️
Lorna
Customer Care - Virgin Atlantic Holidays
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